checked for a pool and laundry facilities online and verified with pictures

laundry machines were broken, room was noisy and they would ot move me, etc

i am a 'simple stay' person, so this place checked-all-the-boxes for me: easy access to a guest laundry, parking

the washing machine in the laundry was not working

also there laundry cart is litterally a walmart cart

love the breakfast the cleanliness how friendly the staff is and i love the warm pool inside i always enjoy

the room, beds, bathroom,pool,and breakfast.

place was clean, the pool was great

there was a homeless person in a car in the parking lot outside back windows, a little creepy.

also the gym was sorta small and the water fountain didn't work at all

rooms above the pool smell of mildew...

pool and gym were great

pool was freezing. ran out of coffee for over half an hour at breakfast.

pool was murky and dirty area and building was run down and old staff was unfriendly breakfast was

she helped me get an early check in which i appreciated as it was a busy weekend for the hotel

but our favorite part was the workout facility and adjacent laundry

staff friendly and helpful. laundry on site. workout room and pool.

location, cleanliness, free breakfast, gym, pool & price.

clean pool

that nothing was malfunctioning in the room at least. the gym as well.

when you re traveling for sports laundry facilities are

price was rather high and it was supposed to be a king suite with whirlpool spa or large jacuzzi tub

the gym was super.

bar couldve stayed open a little later

the staff / room service and food was exceptional and the coffee at breakfast was excellent.

parking, breakfast

pool was clean and the whole experience was awesome

loved the kitchen. breakfast lovely. great free parking.

never had a better continental breakfast

the room was big enough with lots of kitchen things

very nice like the loan station and free laundry mat

so comfortable and free laundry!

laundry facilities, kitchen size and it was stocked with dishes

bugs in the cabinets; dirty coffee pot; kitchen area falling apart; dirty floor in the bathroom

i was nervous about the safety of my car in the parking lot

laundry washing machine didn't work

laundry should be free ... or atleast discounted ... and more laundry available lol js

looked like termites in the guest laundry room

was uncaring that someone was drying shoes in laundry facility next to our room at 1 a

the laundry and pool do not work

we did take advantage of breakfast because of timing issues.

beds were comfy, water was hot and the breakfast was small but delicious, with hot and cold food options we

what was unacceptable was that there were 8 cars in parking lot,and our room still wasn't ready

the pool being open until 12am was nice as well since we had something going on earlier in the day, t

breakfast good but not fantastic

she informed me that the parking could be hard so we decided to take lyft/uber

couldn t sleep because kids were running up and down the hallway

bed was comfortable and they let the kids swim until after midnight

could have offered a better breakfast than what they had, even in this pandemic most hotels are still going the

we're dirty towels were let , bathroom wasn't so clean, tub was dirty, had to check in at the bar area which

room smelt like the sewer yeah when we asked for change to do laundry the guy at night told me that he didn't

i asked for change to use the laundry facilities and they couldn't give me change

breakfast was hot and great

husband was able to obtain a great breakfast at the hotel

the pool was a little small but it worked for our family perfectly.

the same towels and wash cloths due to them wanting to save i'm assuming on having to wash the laundry again

not much of a selection for breakfast

breakfast, didn t get a wifi password but wasn t worried about it, could use updated usb plugs

also breakfast was great; there was no noise or disturbance at all

room, everything needs to be updates- tv, coffee maker, no iron, hair dryer, bad wifi, icy balcony and stairs,

i did not use the laundry facility

breakfast was a little more than the bare minimum. not bad. laundry facility for the guest

there was paint on the shower head and old carpet in by the laundry room

courteous service, kind staff, and good breakfast are provided.

wish the pool would ve been indoor.

folding of the laundry could have been done in the laundry room

the accommodations such as a heated pool and lounge area provides with a television and books and laundry room

gym equipment did not work

also very small parking lot

hot breakfast

the icing on the cake was when she provided me with laundry soap so i could have a fresh shirt for the next

asked for a towel and was told to wait until they did laundry

room space, laundry, price

room had an odor of dirty shin guards or stale laundry

they told me that they were in the laundry room and bring them up shortly

enjoyed my stay altogether and have no complaints except maybe offer free laundry

laundry room available on each floor

shower didn't get very hot, and there was no kind of laundry hamper or basket in the room

the pool was one of the cleanest pools i've seen at a hotel in a long

the renovations they are doing are very nice, the pool area is beautiful and the breakfast was also great

express a very strict no-pet policy, yet keep a large exotic bird in the hallway next to the laundry room

would definitely help if they would have an atm and more vending as well as laundry

the hotel staff express a very strict no-pet policy, yet keep a large exotic bird in the hallway next to the

free 5g wifi

wasn't happy with the awkward way to get into the parking lot

my own iron board and iron or not) and once i arrived i called once again to ask if they had a laundry room

laundry facilities on site

room had a strong urine smell almost like pet urine

convenient. accept pet policy. comfortable clean and offered breakfast

the wifi was also extremely spotty

t do laundry because the hotel didn

pool was relaxing and love that laundry room was

spacious rooms, pool, great staff

how clean the hotel was and that there was a pool, spa and fitness room.

breakfast was impressive- complete with a pancake press maker

swimming pool was out of service and in the laundry room, they had two working washers and one dryer

electrical plugs , poor lighting, the guest laundry is a hazardous place

only good thing that i got from my stay was doing my laundry

lighting was poor, the electrical sockets were loose, and the guest laundry was actually a danger, the dryer

wifi was terrible and i was roughly 30 fr from the office

they don t have real breakfast

there were a bunch of people in blankets sitting in the parking lot

the fact that it has a kitchenette in it

kitchennet

quiet decent value not a bad area beds were comfy and it had a kitchen in it although its not stocked with any

they did not have a laundry area, but there is a laundromat next door

medium size fitness centre with some basic machines and dumb bells

the breakfast was fabulous, they had eggs and sausage which is nice because i have to eat gluten free,

everything! clean room. great staff! the pool was also open! great distance from downtown.

wifi could be better

dirty old stained linen dirty carpet thin walls broken laundry

was dirty needed vacuumed the laundry room with a total mess just very poor conditions of the hotel itself

the laundry room is a tiny closet and i m disabled i can t even fit in there.

the friendless of the staff. on site laundry.

breakfast was hot, plentiful, and delicious and staff were on hand to refill as needed

it was clean and modern. nice pool

the only wifi was public- no password. all my phone sites flashed warnings not to use it.

breakfast was ok, standard fare

clean, convenient to freeway, breakfast was awesome!

covid breakfast not good

hallway and guest laundry / ice machine room not cleaned at any time during the week

dangerous hole in the floor at laundry room

the cleaning staff left doors open to janitorial closets and laundry room-that is not very attractive to guests

indoor pool

parking was in the back and was full of broke down cars and trucks, no food left for breakfast on

do not like that laundry room door is always open letting steam and heat into hallway

we informed her we had already vacated room and laundry just needed folding

the laundry facilities were very convenient

area very small with just three pieces of equipment in small space; no laundry soap available at desk to wash

friendly staff, easy parking,laundry services available.

laundry room right next to room i stayed in.

was really nice it looks like a good pool and jacuzzi it was good that there was a laundry facility the beds

pool area was nice, and saw they also had a gym, business center, and laundry room if needed

the room was big in square footage and there was a gym and pool onsite

clean, nice rooms, pool, jacuzzi, nice staff, great price, and the shuttle was right on time and friendly

the on site laundry, a little pricey

the laundry area was not well equipped

i loved having a kitchenette, it made travelling with my disabled brother so much easier

very clean and like the kitchen

the room had a whole little kitchen which was awesome especially for the price.

complimentary breakfast is great with a lot of choices

the room was great and so was the breakfast they serve.

gym was great

i did not know they had a bar till we were checking out but it was really nice

new facility is really nice. bar on main level. great manager.

laundry room

free laundry :) heated pool

had two rooms. breakfast, swimming pool, hot tub, free laundry service. very friendly people.

close to the places we wanted to go. pool was great. free laundry. easy to get to.

free complimentary laundry was excellent. hot tub was outstanding.

to pay $20 a day to park, to take my own laundry to front desk

wifi worked

the breakfast was yummy and still fully stocked when we arrived at almost 9:00

wifi was nonexistent in our room, 212

breakfast and bar closed

i went down got laundry soap and quarters

it was my mother,wife,our 3 kids,and myself

free breakfast, great value, pool & hot tub!

came for a gymnastics event and expected hotels in the area to be overbooked so we went with the sure shot

the kitchenette was great and fixtures all updated beautifully

kids would love it too

snack bar was huge

they made it an awesome stay for our kids and us

restaurant closed for the week with no warning, pool closed no warning restricted access to gym that was always

such a great place, location and decor! the trains are great, cozy and would be great for kids.

the laundry room door was repeatedly locked and the front

please offer an alternative channel ensure laundry room door

very large bedroom, that felt like living in a studio - laundry room for an affordable price that can be paid

thing i would say here is the hot stuff in the breakfast bar should be warmer and the eggs and sausage patties

i was supposed to get extra pillows and never got them...room service was closed :(

smaller towels could save you laundry bills

was unable to have when i called for room service at 11:50pm, since the bar was closed

the room service brownie we ordered was overpriced and horrible in taste!

the staff saw very clearly that we had a dog upon check in and then charged us a pet fee after we have left

the pool is okay for kids if they just want to swim

the location, the bar, the breakfast, the pool, workout room, and laundry.

checking in we were told laundry,gym,and pool location

there wasn’t many options available for cereals for kids either

no info on breakfast, wifi, hotel info, or anything

was a little more expensive than i thought it should be. they didnt have room service.

rooms , super clean , swimming pool the gym, location and windows views

if i had stayed longer, i would have utilized the nice kitchen

construction site across the road and the pool was out of order for the the kids

i highly recommend the downstairs bar area great selection, prices, and bartender

pool was amazing too

were told by team members that they were in the laundry and will make sure we had them before the day was over

staff was incredibly helpful laundry machines worked perfectly incredibly close walk to

elevator was broken laundry was broken toiletries were empty

free parking

location and didnt have to pay for parking

decent exercise room and laundry

found dirty laundry from previous visitors under the bed

free water, good breakfast, and friendly staff

cute idea and might work for kids, but definitely not adequate for adults

a pool would be nice as well, especially with having kids

we didn't have free wifi

the front desk clerk did not offer to answer questions, explain the location of the fitness center, give me a

no pool = no kids running around

hotel bar was great food and drinks. comfortable bed

bar and restaurants were very accessible by foot

not properly cooling, ruined food inside, filthy room, no laundry bag, alarm clock 10 minutes behind, (resulting

bar area wonderful

pool and gym with long aperture hours

breakfast

gym looked fantastic though i didn't use it

no fan in the bathroom, dim lighting in both bathroom & bedroom, microwaves only on 3rd floor in laundry room

we appreciated the quality of the gym as well

no pool for the kids and no complimentary breakfast.

wanted a much higher floor, was no mini bar or robes

spacious rooms and gym very nice. cleaning staff quite pleasant!

only issue we had was the hilton app digital key wouldn't unlock the pool door, but the staff came up to open

just found out that the spa is always booked so, i'll have to plan ahead next time but, there wasn't anything

we enjoyed our comfy room and the spa and workout area

room service price was outrageous

card that i was not aware of before hand my credit card company charged me $ also when ordering room service

suite with bedroom n seperate living/dining/kitchen area

little kids couldn't get in the pool because they were all over the pool splashing

my grandkids had a blast in the pool

the bar closed too early.

the pool is too small!

nice property, breakfast and bar was closed

pool and laundry were convenient

i called and was asked to talk to the laundry department

they advertised 2 pools and a whirlpool. they only had 1 small pool by the hotels laundry.

laundry facilities lack of hot tub some front desk clerks were unhelpful and unfriendly'others were

unfortunately, due to covid, no room service after breakfast.

unfriendly staff.. front desk and laundry personal was great...

also advertised free laundry but had to pay for it

laundry mat inside smelled of cigarettes everywhere hair that did not belong to us all in the room

everything. worst experience ever. me and my kids were put out at 11:30 at night for complaining

the first night in the hotel we asked for more towels, that we never received, the wifi didnt work unless we

love the breakfast..great area everything was nearby

decor, clean, crisp, modern, kitchenette, bed

kids were upset

comfortable, clean, rooms were huge, breakfast good enough, pool was cool looking, modern, staff friendly and

very friendly staff, excellent location, comfortable beds, full size fridge and kitchenette!

room service hung up on me

the rooftop bar was spectacular!

kids thought the bathtub was a creepy bathtub and i had to fight them to get in

very clean. rooftop bar was very nice.

room service was hard to get ahold of

i like that they have a laundry facility. the free breakfast has a variety of items.

friendly staff, clean rooms, nice breakfast, great little cation.

the pool and fitness area, while small, are well maintained

breakfast was delicious

facility was extremely clean, the beds were comfortable, the pool was closed but that didn t bother us at all

the laundry facilities were not great.

kids knocked on my hotel door, ran up and down the halls yelling and slammed doors until after

gym cool towels and water available in gym , great

was disappointed the room service came on plastic plates with plastic utensils

we also got room service, which was quicker than expected

laundry facility, no fridge or microwave and the reason i was upset is because i was unaware of

also, there were no guest laundry options, no service or washer/dryer

great room, very spacious. excellent gym facilities.

dinner - room service

the kids loved the roof top pool, food and shopping centers all around

all staff was very accommodating, even making my kids complimentary hot chocolate after hours

on booking was wifi in rooms

bar open inside until midnight

the gym was great and i loved having access to filtered water.

wonderful big room, and comfortable beds; restaurant and gym was great

room could have been cleaner. found dirty laundry in bathroom and trash under pull out couch

needs to check the laundry facilities

be good to have coins available at reception for guests to be able to use the onsite laundry

we ordered room service from tgi fridays and it never showed up. we went to bed hungry.

my kids really wanted a pool

breakfast was excellent and service was friendly and super helpful

breakfast bar was convenient, saved time and money

poor breakfast & wifi.

kids hated it

night long people or kids running down the hallways and cussing slamming door all until 2 am in the morning not

the room smell like dirty laundry

loved the freshness of the breakfast, just the small touch of the salsa and cheese for the eggs was wonderful

00 pet fee

the room was so clean and had everything you could need--kitchen, desk, you name it.

shuttle was

laundry, no pool, microwave didn t work

no laundry facility for clothes so anyone staying 5 days like i did better bring alot of extra clothes

gym was not safe to use

location the office was clean as was the kitchen.

very comfortable bed. breakfast constantly being monitored so nothing ran out.

great gym. clean room and comfortable beds

due to the inappropriate behavior and fighting of a group of people on the pool deck that my kids witnessed

the pool area isn't open in the off season, but it has the best view of the indianapolis circle

monument view and rooftop pool. bar staff was phenomenal!

as well as they did not have room service

from facility bc they had none due to employee issues so uve had to incur costs of doing extra laundry to use

after returning for another room,staff said notv,cable&wifi

panels missing, out of tissues, marks on sheets, everything was unplugged, wifi and cable was out, fridge and

wifi did not work

they advertise cable television and does not have cable. wifi signal is a disgrace.

up such as rooms not being cleaned, toilet not working, hot water not properly working, stains on laundry based

also free laundry is nice

in our freezer didnt work and there are no ice machines on the floor, there was only 2 dryers in laundry room

had a nice gym and appeared to have a large laundry room

being able to cook and do our laundry for free was great

the laundry facility is terrible because the dryers do not heat up at all

and sticky floor with trainer marks room 237 next to the laundry room with people going in and out and the door

was minimal but nice to have oatmeal muffins coffee and tea laundry facilities are well kept and reasonable

i loved the kitchenette and the fact that it was laundry facilities on every floor

appreciated that there was guest laundry facility on-site and that the machines worked

attcked by wasp is horrible i wish i could get my adult night back away from are kids

our purpose for staying was to pick up one of my kids from the airport and the hotel offers a free shuttle to

the pool area was very nice. the entire hotel was very clean.

parking was limited

nothing really - could do with bar & food all day but no biggie

laundry was a bit expensive

guest laundry facility no lights working and bugs on the chairs

laundry facility with wireless pay option was a nice

laundry room was dirty

the laundry room is right next to the room and a loud banging noise was in the dryer and that kept me

pleasantly surprised with the size of room, the river walk outside the window, pool (not open), laundry etc soo

facilities included kitchenette and laundry. also breakfast provided

for some i was rudely asked how many people were in our room, they were out of blankets so my kids

i had a full kitchen for a price of a regular hotel with none

pool area might have been over-chlorinated

selection of breakfast items, ran out of food by 8am on a saturday morning) and she was gathering laundry in

staff was slow to respond like we were asking them too much to either switch rooms or bring clean laundry, the

no laundry facilities

i put some shirts in to be cleaned, and the laundry failed to pick them up.

were signs for guest laundry, which there wasn

bar wasn t open

it would work for kids but not 2 adults

checking in we were not told the wifi password or how the bistro worked but the customers right behind us were

the downstairs hallway, elevator and 2nd floor hallway were soaking wet from kids leaving the

constantly disturbed by the kids knocking and banging on the door through the day and night

- wallpaper dirty and peeling, holes in the walls, doors peeling apart, washing machine in the laundry area

effective and easy drive to weekend volleyball tournament at the convention center, new guest laundry

didn't eat breakfast it wasn't included and it was over at the restaurant because i didn't get there till

available parking

the wifi and cable were also impacted

laundry facilities would have been nice.

my kids loved pool and breakfast and the pizza!

the airport shuttle is available 24 hours a day as my daughter arrived at 12:30a

the breakfast is really really great

the bar and dining area.

walking down the hall, housekeeping had bags of towels and laundry (comforter, sheets) just sitting in the

like the fact of guest laundry, breakfast in the morning in a sit down restaurant.

nice clean place, great staff, good bar with lots of tvs.

shuttle to and from the airport, only about a 10 min drive from downtown, very comfortable

the wifi connection was not working. a disgrace for a hotel of that category and price.

nice laundry room on the 2nd floor made it easy to freshen up the suitcase

50 in the laundry room

easy to get to from the highway, comfortable beds, laundry facility, decent breakfast.

stained, the microwave did not have a button to open because it was broken, the dryers in the laundry did not

we also liked the pool and fitness center as well as breakfast

), the fitness center, the pool, and the breakfast

i love how pet friendly they are and accommodating to my service dog

room excellent along with breakfast and fitness room.

nice pool even though i did not use it

well located, staff was super efficient and courteous, property is well maintained and breakfast was good

dusty 2) carpet is very dirty 3) false add, it is not definitely similir to hyatt or hilton 4) laundry does not

problematic wifi

room was a corner room and the wifi did not reach it, i had to keep going out to the hall to get any signal

hotel was quiet, plenty of parking, convenient

proximity to the airport; shuttle service was prompt; food from restaurant was delicious; food from the coffee

i had to do a load of laundry while we were there, and was seriously worried that my stuff would get stolen

loved the laundry room & having a kitchen in the room.the shower was nice.

i could see the laundry being done from the customer service desk

hotel doesn't have an ice machine, no laundry soap or option to purchase laundry soap & my tv didn't display

wait 20 minutes to check in, no one to be found, another worker told me he was in the back doing laundry, called

that was kind of inconvenient for us in particular because the room is already very expensive and room service

staff was helpful and room service was delicious

room service was good

across the street from the garage food hall which is super fun when you have kids

we ordered room service twice, and each time the food quality was not that good at all

free place to do laundry

clean, love the gym and laundry facilities

great gym, laundry

the pool is nice, and warm

they had good parking for a semi truck.

was okay except for no coffee in room, no dirty laundry bag, fridge was dirty, toilet paper was only 1/2 full

laundry room at no additional cost was definitely a plus when you have to wash team uniforms every

the gym has what you need and the wifi works as well as you need

cockroaches in the kitchen, and my room wasnt ready until 6pm despite booking being 3pm.

clean, very nice, love the fireplace and pool with workout equipment and bar our room was

i can comment is on my room the room was musty there wasn't a view it was next to the laundry, equipmentclean

no included laundry service, unlike the hyatt down the road

facilities were fine, cheap laundry available

i wanted to go back to sleep after my kids left with family at around 645

loved the 24 airport shuttle and room service steak dinner was amazing

the only thing i didn't like was the parking.

breakfast is fresh and tasty

breakfast and inn

we stayed in the garden room, which has a full kitchen (although we didn t use it)

good off-street parking

i really enjoyed the breakfast, shea the lady that was supplying the food was the sweetest person

clean and had amenities desired gym pool breakfast. the all helped to make it a good stay

in room above had kids or where doing jumping jacks and where jumping up and down on the

was great for kids, breakfast was good, room was spacious and nice, especially loved the kitchenette

our shuttle ride to the airport was great the driver was very friendly and we had a nice conversation

shuttle bus was not available (occupied) the receptionist did not say that uber may take much time

took longer than expected to get the hotel shuttle at the airport

room was clean and spacious the swimming pool and whirlpool was nice the gym was good the breakfast was nice

location to the airport with a 24hr shuttle

the free 24 hour shuttle was great and timely