no maid service, no gym, no breakfast served, no pool

great location, big rooms and functional kitchen, great cleaning staff.

clean, new rooms, free breakfast far better than most (fresh cut fruit)

complimentary breakfast was very good with scrambled eggs, turkey sausage links, waffle machine, oatmeal, cold

plenty of desk space, easy power access, and the mini kitchen makes you feel at home

the laundry room dryer took money and didn't work, went to front desk to ask for our money back was

the coin laundry facility is a convenience.

staff was amazing from the breakfast buffet to the hotel bar

christmas holiday, so no room service, that's ok, but i need more coffee

early check in and late check out. the breakfast was good. the staff were very kind and helpful.

i was able to do my laundry

very small laundry room, only one washing machine

we picked this location for the laundry and hottub-both of which were out during our stay

could not access wifi on our tablet because our security blocked it

free parking. wifi was good

big comfortable suit. laundry

extra living space, kitchen, cozy fire outdoors, laundry available, workout room, grab and go breakfast and

big room, free laundry room, nice and quiet area - great for family

there is a laundry room, and use of the machines is complementary

using the laundry was free

there is no guest laundry and the parking situation is terrible

breakfast was not included and we had to pay to park. also there was no laundry room.

breakfast bar was good quality but costly

i like the swimming pool area.

quick wifi connection and quiet

random persons asking to have laundry open for them

also the laundry room is gross and most of the machines don't work ,i keep asking but i use a walker and

the location was good. i used the laundry fscilities and the room had the badics we needed.

attitude of the gm when a complaint about the laundry facilities and some equipment in room being broke before

the elevator is broke and the laundry room is closed because all of the machines are broken

they have laundry facilities, fitness equipment, and microwaves & fridges in the room so you can cook if you

laundry room could be cleaner.

the fitness center, indoor pool and hot tub are all pluses for me

first two days i did not request room service as i was by myself and had no need so i put the do not disturb

was quiet and it doesn't accept pets

pool and hot tub. bed was amazing

difficult with bonvoy, rooms unkempt, spills not cleaned, room service tray left in hallway until 5:00 pm, room

room service breakfast was excellent. best i've had so far.

pool & bar often too busy

the bar staff was excellent! loved the dj on thursday afternoon, food was delicious!!

they have laundry facility but it was out of order during my stay.

laundry facilities-driers work poorly (don't get hot)

the staff were friendly and helpful, there was a full kitchen with even a dishwasher, the breakfast was good

we loved the kitchen which was so handy and came supplied with pots,pans,plates etc

kitchen is convenient and well appointed. staff is very nice and helpful. parking is easy.

location not great. it would be good to have a self service laundry

a second receptionist had walked up during the interaction and informed us that a load of laundry had just

then i called down a day later and asked for laundry service and they said we can recommend you to a laundromat

there was a ticket from march 26 on the laundry bag in the closet

roof top pool, close to downtown.

the gym and laundry room were small, but i didn't have an issue with getting in to use either of them

although we didn't use it, the laundry is really useful

no pool. bigger laundry room would be nice.

laundry room is super convenient as well, although it cost 2$ per wash and 2$ per dry + detergent

good gym, and although i didn t try the laundry, it was nice it was there and it looked clean

kind and able to help, we can leave our big luggage and go to the next city, the hotel have self laundry and a

we also tried to do laundry and the app wouldn't work for an international phone number and the hotel staff

they do not have a laundry pick-up so you could find yourself with your laundry bag in the same line of people

the bar closes too early.

free breakfast or breakfast in stay. indoor pool

laundry

the beds were comfortable, laundry room was not busy, pool and hot tub was nice

laundry facilities were available which was a nice bonus.

helpful & friendly staff, being able to use the guest laundry, waffles at breakfast, 24 hour coffee and the

there was a pool, hot tub and conveniently located laundry room

i have a diabetic alert service dog and i was charge a pet deposit

the spa was excellent and super nice

the spa is absolutely amazing

next day no breakfast in restaurant- bkfst wb santa for kids

not use room service

free laundry and kitchenette

free laundry room was a nice surprise

laundry facilities were a bonus

breakfast, free drinks on monday-wednesday, free laundry, and pool/hot tub open 24 hours a day

liked having the kitchen, doing laundry for free and the bed was very comfortable

though it said parking included, the pet deposit wasn't advertised, and neither was the cost of laundry

also, laundry/dryer machines available 24 hours

location, bed, quietness and laundry facilities.

onsite, cheap laundry facilities

the laundry provided for the use of guests was very useful, especially for families.

can't get exchange for laundry

was equipped with everything needed including laundry facilities

the lady at the desk literally abruptly interrupted my question about concerns of my laundry on the premises

had to jump over trash bags and laundry to access stair well

over my 16 days stay, i even did my laundry there by the washing machine provided by them

the hotel had a laundry room, but didn't sell any detergent

we kindly asked for a quieter room and were put in a room next to the loud laundry area and elevator

also it was very useful they had a guests laundry

large room, good gym, good location, most staff was friendly

the location, rooms are big, i traveled for work so i always look for gym, wifi and a restaurant

laundry room was very clean and machines appear to be new.

laundry dryer does not work

we enjoyed the pool and gym

breakfast was very nice also

we appreciated the bar (and the nice bartender) and the hot breakfast

laundry amenity

did laundry in basement but dryer wasn t the strongest to dry our clothing so we had to take it a bit

laundry in the basement creepy

we also appreciated the laundry room

- coin laundry available ($2 for wash and dry each) - has a pool and fitness center - decent breakfast

the laundry area is awful. the walk to the parking garage is extremely creepy.

guest laundry was clean and convenient

wanted to do laundry at facility but they wouldn t supply quarters

have cockroaches in the basement where people do their laundry

the breakfast in the connecting bar was horrible

next, my laundry bag was accidentally collected by the cleaning person, and just by sheer luck, this was

staff were friendly and helpful. great pool, gym and outdoor track. great sized rooms.

the fitness center was great....and room service was awesome...!

room service is extremely fast too, surprisingly they're market food was great too

i enjoyed the gym and the swimming pool in the work breaks thanks to the extended opening hours

also we were hoping to do some laundry after a couple of weeks on the

someone asked the kids to stay on one side because she wanted to do laps, really

like how they offered free wifi also

location and gym. hot tube on ledge was cool too.

was a huge amount of young kids running around, wish i would've know this i probably would've booked another

laundry, the room, and the staff.

2 of the 3 laundry machines weren't working so there was a bit of a line on laundry day but no biggie

self serve laundry in basement was nice to have

you have a lot of laundry to do, i d recommend using a nearby laundromat for convenience, as a couple of the

fitness room was great and laundry facilities clean and well

everything we needed was available, especially the guest laundry was a plus

and pool waitlist: i asked for housekeeping to go in and clean our room while we were out for the day

staff super friendly, except when we ordered room service those people were extremely room from

fantastic amenities

having to pay for wifi.

gym

the wifi was fine in the room but really slow in the bar/restaurant area

gym is unusable, you need to ask for mini fridge, and scheduled water stop was mentioned only upon

valet service was fast and easy, staff was friendly throughout, also pet-friendly with no extra fees

the hotel was lovely! the room was very nice and comfortable. we loved the fireplace.

- laundry room had 1 dryer working during my stay

laundry at the site was another plus to keep our clothes clean

the facilities namely the gym and laundry services were good

worked out in the gym every day, and each day i had to wait for the 10 lb weights to become available

the wifi was down for hours, there were dogs barking in the room next to us

rtender) and cody (night manager) were so warm and welcoming

hotel is in a good, convenient location, and it was great to have a bar in the lobby, as well as the ability to

i like the vibe of the hotel. the bar is fun and rooms are amazing

and early check in for marriott bonvoy members, i was able to enter the room at 11:00am, which was

bar on first floor with ample room to socialize, games, pool table

however, the shirt was in fact found in their laundry so we were pleased it was found

keeping accidentally took my laundry clothes and never saw it again

the laundry was a bit overpriced for expectations but fulfilled needs

comfortable beds, very clean, and very reliable wifi

centrally located. great restaurant and bar onsite.

stocked kitchen, 2 bedrooms, 3 tvs and pull-out sofa bed, indoor pool, 24 hour laundry room

guest laundry convenient

onsite laundry facility was so great for us

here several times and place is also spotless, staff is friendly and they have an excellent breakfast

pet friendly, staff very welcoming and nice rooms

were placed next to the linen laundry

gym was under construction which was disappointing and there was alot of noise in the morning.

beware of gym as it is located on 5th floor and you don't want to be staying in the room below.

jared at the front desk was so accommodating and courteous, dave at the bar was friendly and went out of his

property claims to have wifi; however, it does not work whatsoever so kinda false advertising there

also wish there was some sort of laundry service instead of just dry cleaning

the pillows in our kids room were actually much better

well located; clean, modern rooms with large bathroom; good gym facilities; great ambiance

terrible wifi

the waiter at breakfast both days was outstanding. the room service staff was also excellent.

nice shower but needs a bar to hang onto and floor was somewhat slippery

gym was small and very smelly

the location was great! i also appreciated an early check in and out time.

i received an early check in and the staff was attentive to their mistakes. i got some good rest

wonderful in hotel bar with food late and the service in there was excellent

spa was closed due to covid 19 not the ritz fault

enjoyed the spa and the friendly staff

the room service was excellent.

room service -sarah was exceptional and anticipated our needs

staff were really fantastic. best hotel gym i've ever been in and the hotel was immaculate

s complementary wine at the bar for happy hour but no snacks to go with it

coffee in reception was not always available. bar closed at 9.45 which seemed a bit early.

i ordered room service and it arrived quickly

had upgraded us to a king bed, had a bottle of prosecco in our refrigerator and accommodated a late check out

room service was incredibly fast, and the food was delicious

in-room breakfast, restaurant, pool, room, and bathroom

pool and gym were

the room service coffee was bitter.

paid extra attention to my 3yrar old daughter who accompanied me on this trip and provided a kids tent in our

the staff at breakfast was outstanding.... whoever hired the staff did a great job

the fact there was no microwave and no laundry service for the price.

having free wifi sucked

pool area needs more services: refreshments, drinks, snacks, appetizers etc

early check in was a pleasant surprise

loved the pool and deck which had a great view of the city and the mountains

great if you are in a hurry * good laundry service * reasonable close to the

the laundry room is comically small

he assumed my rainbow kids did it

clean, a lot of facilities such as gym, sport bar, restaurant. bed is so comfortable.

warm cookies when you check in, the kids loved that

the lobby decor is amazing and the bar is a must go

no room service

very small gym...

hotel was quiet at night, although our room was well away from the bar

the bar in the hotel, death & co had fantastic cocktails

laundry room only had one or two machines, but was not an issue during our stay no

we arrived at 11pm after a long flight with two minor kids, they told us that our booked and confirmed room is

wifi the hotel was like a boarding hostel

the bar and grill across the street was delicious and reasonably priced

bar doesn't sell bud light which is a pain when that is what you drink

laundry facilities were nasty

with most ihg hotels, the guest laundry is totally reliant upon a significant amount of quarters

the laundry room had only 1 working washer and 1 working dryer

room service

pool was great and bed was comfy

used this place as a stopover, and facilities were adequate to catch up on laundry etc

the laundry facility was helpful

no laundry. old blankets. dark room. only sweet breakfast.

not the table not the laundry not even the towel

hallways needed cleaned laundry rm only one washer working.

the restaurant, which is a part of the hotel, closed two days before we left, so no room service and easy

nice wine selection in bar and enjoyed patio seating on a warm

moreover, the restaurant serves excellent food, and the bar boasts an impressive selection of premium liquors

paying for wifi in a hotel is not acceptable in 2017.

nice design, comfy bed, nice gym with peloton bikes !

would have liked the ability to do laundry in the hotel. also, the gym could be better.

i heard the gym left a bit to be desired but was open really early

no wifi access.

no complimentary breakfast. they do have a restaurant connected to the hotel.

super modern, loved the gym and free wine/beer ud83dude4c amazing location

they have a nice laundry facility

had a hard time finding someone to break a dollar for quarters so i can do some laundry and after i was able to

i was able to do laundry and got a wonderful night of sleep in a giant super comfortable bed

did use the phone and the laundry facility while they're there

free breakfast is a plus and it s pretty good

the staff were very friendly and helpful, esp when i ran out of dryer sheets for laundry

one leg missing so everything kept leaning to one side and thing fell out trying to open it, the laundry did

the pool was great and laundry

$4 in quarter's to do one load of laundry

but i had to spend 4 hours moving rooms and washing laundry

we liked all the cooking supplies and that there was a laundry

is made to order, water filters for sparkling and regular water on each floor as well as ice and laundry facilities

laundry room that is free art in the room and on the walls in the corridor plants in the lobby self

free laundry too

laundry facilities on site, water station with seltzer option, fun style and recommendations for

nice food. laundry services.

went to do a bit of laundry and there was no way to get detergent in the laundry room or in the hotel shop

nice to get laundry done before returning home

like the customer service and they help you out with anything if you need it they also have free laundry washer

a very clean and modern feel to the rooms and lounge areas, with a great pool, hot tub, guest laundry room as

staff needs to be educated on the difference between a pet and a service dog

gym was sufficient

has a well equipped gym

we ordered room service for breakfast and could not charge it to our room

loved the rooftop pool and bar!

the rooftop bar had a nice view and good tailgate party before the game

i wish breakfast was part of the stay.

it was a great experience but i do wish the breakfast was buffet style.

staff, location and it had a breakfast if you wanted it

they didn t have enough help during the tailgate party on the rooftop and in the evening at the bar or restaurant

everything because i couldn't get in my room and plus i was to far away from laundry area.

free parking

everything was great. great location. great price. good breakfast.

breakfast was well stocked and clean

hot and good breakfast (and cheaper too)

kids loved the heated pool

all areas including room were very clean,breakfast good

breakfast was good

view into a neighborhood, small pool with lots of kids, staff was short when talking to them, not rude, just

the breakfast was very good and the location of the hotel was very good.

people had to get ice on the second floor in the guest laundry area

cups, plates, cutlery or kitchenware

breakfast was included in our room rate, but not great

i would say the breakfast there wasn t much variety to choose from

location, breakfast

also, hotel has laundry option if need to wash any clothes

the breakfast was very good, clean kitchen and friendly person helping us!

convenience to the where i needed to be. very clean, quiet, great gym for me.

pool was nice

of course price is always high but with parking n breakfast not to bad.

was a wedding and they had breakfast out in lobby we didn t realize it was for a wedding and this rude guy

i needed an early check in and the staff was more than helpful, to accommodate.

no hot tub or outdoor pool. no microwave in the room. charge for parking and wifi. not returning

was no room service due to staff shortage, the restaurant was good but not typical hyatt quality standards

a 4 star hotel there should have been at least a restaurant or coffe shop or room service

good location and had everything you needed like laundry room.

only issue was that the guest laundry was out of service.

pet friendly but with hidden fees without telling me upfront

the one down fall was that the shuttle and the hotel bar was closed all four days, that was one of the main

staff was great, dinner was good, really room was clean and comfortable and gym was nice.

it has full fridge, kitchen, laundry room

an in-room kitchen and sitting area, and access to laundry facilities

also with it being a pet friendly hotel i was expecting a grassy area for my pups and there was not

i thought i had reserved a room with kitchen but i was wrong

great location with nearby shops and restaurants. extensive gym. very spacious room.

laundry out of order during stay.

this hotel was undergoing construction so pool, laundry, vending machines, weren t available

the only one thing i didn't like was the laundry room on the 1st floor we can in that door and on hot days it

the pool was very nice, the laundry facilities were a nice addition, and the breakfast was very good

the laundry units were broken

clean, modern hotel. wifi, shuttle, laundry and gym.

laundry on location and exercise room excellent

they had a laundry so that patrons could wash their clothes if needed

they had a laundry room that was free to do ur laundry

i didn't use room service, but i was welcomed to use that service if preferred

oh and we tried to do some laundry the last night we were there weren't informed that we had to turn the water

don't like the layout upstairs:( if you have many bags its hard to carry all bags up steps laundry room closes

no tv, no blankets, no laundry

for me, this made it unimportant that there were no laundry

the fridge n microwave was nice and clean bathroom was clean,the staff was great to deal with,the laundry is ok