the eating area was not available, and the laundry machines were not working

laundry area should have some written rules on how to take turns etc.

pool was locked and closed

com: listing as pet friendly

pet fee of $75 was exorbitantly high

i liked its proximity to river oaks hospital and there was a stackhouse in the parking lot.

was very comfortable, layout of the hotel was logical and accessible, swimming pool looked inviting, desk staffed

parking, beautiful hotel, close to lots of shopping and restaurants

the parking was good as well

they had a pool and gym if need and in a great location thank you for making an exception and allowing me to

clean, hot water plentiful, laundry for guest use, and filling breakfast

i know how there can be wear and tear i just didn't expect this stay to be something out of a laundry basket

i felt like the pool needed to be open later in the evening.

pool area very nice

typical free continental breakfast. cleanly displayed and orderly.

clean. friendly staff. free laundry facilities. nice exercise room.

laundry is super handy

i love the cleanliness and the kitchen

the little kitchen area; a scratcher-sponge would have been helpful for washing up and wiping the sink and

gym was good, all the machines working

i would really liked to have a laundry bag for dirty bag but it wasn t a big deal.

clean and great pool / lazy river for kids to enjoy - was only passing thru but will make it a pit stop on future

loved the swim up bar lazy river and roof top bar. food was good.

i did enjoy the poolside bar as well as the amenities of golf swimming in the gym

i did enjoy the poolside bar as well as the amenities of golf swimming in the gym

gym, laundry, coffee, egg omlet

beds were comfortable the staff was friendly and helpful and breakfast was great

mind you, i am 8 months pregnant with my 2 kids, one of which is

the biggest plus for me is that i was able to have my pet stay with me

loved that the room had a kitchenette with a large refrigerator and sink

elevator and laundry room felt like they didn t have air conditioning

the room service

breakfast bar had lot of healthy options and other varieties

the friendly staff , clean facilities & good breakfast ud83dude0b

the hot breakfast and the room

laundry room had washer, no dryer, out for at least a month

breakfast was good too

close proximity to airport,restaurants shopping, and breakfast.

we relaxed at the pool, which was also great

very clean, comfortable, newer hotel. full hot breakfast.

no laundry bags to use

tried to get in the guest laundry and the door wouldn't open

a heared pool and even saying it on signs and by employees at check in, which is one of fhe reasons i booked

the pool was nice

very clean room, loved the living room area, kitchen everything about the room was great

laundry services doesn't have vending in laundry room

the swimming pool was closed

that the spa tub/shower didn't work

location, personal, laundromat, parking

area was great stores are walking distance and it was something for kids to do in the area

the washer and dryer are out of order! i really needed to do laundry

laundry on site very

breakfast was just ok. everything else is a 5 star.

room was very convenient to parking

rooms were very large with kitchen area with fridge

room was a designated non smoking room but was located next to the laundry room and cigarette smoke was coming

accessibility to parking was ok

lastly, parking was free, yay

parking lot is a bit small.

parking for handicap not close to the door.

i thought i was getting a full breakfast but only cereal, waffles,

smelly, unkempt, staff sleeping in the breakfast area, no breakfast, broken fixtures in the room

smells weird, room floor is bad, bed is not good, they said free breakfast but only coffee in the morning

the bed was very squeaky and the room was a little dirty in the breakfast nook meet at all

the breakfast didnt exist and the website does not specify the additional pet fees per night

that they had people who used it as a permanent residence and the room they put us next to, were smoking weed

parking was on-site

drive out from far end of parking lot a little steep, but, it s on an incline, nothing can be done about, all

no hot breakfast -no eggs/cacon onky toast

i didn't eat breakfast.

the wifi was good.

i made it down late for breakfast and the young man went out his way to accommodate me

parking is kinda crazy but manageable

arrived late and departed early only experienced the room and breakfast) - free breakfast and wifi

pool was very cloudy and not well lit.

laundry facility was on site so i was able to take care of my laundry from our 2 week road trip to

there were clean towels and soap, and the laundry facilities were reasonably priced

a sketchy lounge at the entrance, appeared to have long-term renters hanging out in parking lot and from upper

parking in front of the room was a bonus

parking maybe but like i said, the rooms are everything. definitely worth the book!

laundry room was out of order, i had to clean my own room like make bed and vaccum, first shift a

desk and requested more towels and were told no additional towels were available because the laundry had not

just like if you left your wet clothes in the laundry machine for two weeks

after stepping off the the elevator there was laundry scattered up and down the hallway, and along with the

no soap powder in laundry.

to walk to coin laundry in light rain, because facility laundry was out of order

walking distance to coin laundry

didn't have complementary breakfast, nor laundry room ,pool or gym

there was a laundry hamper with a man s shoes, pants, and hats in the closet of our room

they should give everyone a refund since there s a laundry list of complaints

the kitchenette. gym and laundry facilities.

a laundry bag would be good

the laundry appliances were also out of order

the laundry facilities was also broken and not working

we were given room 112, right by the laundry so we listened to that all

he stated that the housekeepers hadn t come in to do laundry, so nothing was clean

breakfast: really awful coffee, toaster waffles, some cereal, apples/oranges; yogurt once, mini

the breakfast wasn't what i had expected

there doing remodeling. breakfast should be told it is offered.

breakfast

front desk had me put them in another dryer but the cloths still smelled bad so we took them to laundry

also, there was no on sight laundry facility

gave me one face towel four big towel i called soon as i got in they said they didn t have any laundry i called

laundry room

she was doing the front desk, laundry and delivering bedding to rooms

the laundry facility was not working and our kids had to have uniforms washed for the next morning

the location the breakfast was great it was clean and comfortable i had a great stay

pool was closed

of the parking area was cluttered with litter there was a vehicle in the parking lot with flat tires and

hotel was clean, staff was very helpful, the breakfast was excellent and there were lots of places close by to

towels when we arrived had to go to laundry room and wait for towels had to ask for hair dryer

had no quarters for laundry facility

extremely rude staff, dirty laundry in the hallways, foul food at breakfast

very clean, the staff was super friendly, and awesome breakfast!!

hate that the pool was still closed too

the pool was green

the service and breakfast were amazing

the room was completely unsanitary and there was no continental breakfast only

dirty towels, no breakfast, only 2 lights working.

everything about this place is ugly. also doesn't have wifi.

staff are welcoming, great breakfast too

the breakfast bar was filling and had plenty of options: breakfast meats, hard-boiled eggs, scrambled

breakfast could have been a little tastier. little bit more salt.

i loved everything except breakfast didn't start early enough

location, breakfast

in covid-era hotel stays, the laundry department was very considerate and patient when swapping out linens

i needed to use the washer and dryer but the laundry services noted were only for the hotel

there was no alarm clock in the room or laundry bag

when they simply had to walk a few feet to the laundry room and retrieve some

but house keeping never came to my room and i had to take my used towels to them in the laundry facility to

was a man sleeping on the floor of the laundry room preventing us from doing our laundry and creating an awkward

we were able to do laundry on site, get a good night's rest, and get our pets out of the 100+ degrees we left

everything the decor the beds the balcony with view the kitchenette and shower

the heated pool wasnt heated. breakfast could have been better.

really good food and gym as well

to stay in a smoking room

the pool

our friends room was to be non smoking

pool shut, false advertising

parking lot was trashy. older bathroom tub with stains, mark. bed was not comfortable to me.

also the laundry facilities are not working as advertised on the website

laundry room was out of service

make sure they had towels needed in rooms but not this hotel it look like they didn't even have a laundry

honeybuns and coffee for breakfast. the pool was out of order. the hair dryer didn't work.

pet friendly

parking is tricky but there was always an open spot!

in a quiet kitchen/small cafe space, really make for an inviting stay, and be sure not to miss breakfast which

parking could get difficult if busy

stayed here many times, usually only one night, convenient overnight stop, with great amenities, bar and restaurant

ordered the southern breakfast

no laundry (broke); pool is poor condition.

laundry room and gym wasn't included, and we didn't know they were remodeling, so we couldn't clean

wi-fi not working, room dirty, noisy, gym not available.

clean environment and gym

liked the wine and bar and eating area. beds were comfortable except for pillows!

laundry facility were not available on each floor.

property needs a fence around the parking lot to make guests feel secure

free parking, free breakfast, free hbo showtime streaming.

great breakfast. enjoyed using microwave at front desk for a late dinner.

good breakfast.we were given a late check out .redeeming quality

great staff very welcoming. good rooms and free wifi

even tho it was a smoking room (i typically don't book a smoking cause asthma) the handicap accessible bars

i got a smoking room so i wasn't expecting thier flag ship room but it was bad

smoking room smelled like ashtray stains on wall low water pressure in shower not allowed to check

it does have free wifi but does not work

enjoyed the dishes and pots in the kitchen area and the full fridge

need bigger pool

parking

pool was dirty

hotel was over run with kids, they was load, cussing, and running up and down the halls

our room faced the outside pool/fire pit area which was noisy at night

it would give us peace of mind if the hotel installed surveillances cameras in the parking lot.

they don t have free breakfast an they re wifi isn t strong .

parking fills on front side and the backside seems to be a little out of sight and less secure

elevators, parking lot and my room was very clean

the laundry room is small and not secluded for an extended stay hotel and has been out of order for

so with travel plans ahead, i wanted to do laundry

breakfast was the best i have had at a hotel this far

that the parking lot was getting repaved when we arrived and was not informed.

so being above the parking lot you could hear everything

very pet friendly this our goto halfway point from now on much better than the other hotels i have

the parking lot looked very rough when we pulled in.

location, adequate parking, very accommodating.

cleanliness, lake view, breakfast

pet policy

hotel laundry used quarters and no one had any. time for a new payment system

we celebrated my son's 9th birthday in the pool area with friends and family

was very pleased oh the pool wasn't heated

parking with a trailer options- none, no breakfast unless you pay at restraunt - opens after 9am

one waitress during breakfast, made it long wait for service

they do have a nice, little gym, a laundry room, and vending machines

laundry facilities a plus

they have a fitness center and guest laundry room

which has a very similar set up, and offers all of the amenities that i mentioned plus free laundry

t like the fact you re paying for a room with a kitchen but you how to go to the front desk to get everything

odor in room noisy from dryer going in laundry room hall carpet dirty plaster on bathroom wall appears old and

no adequate walk way around back of building by pool, grounds were very muddy.

also they aren't pet friendly

location provided easy access and parking

they allowed us to do a late check out which helped us tremendously

overnight laundry staff was a bit noisy with careless shuffling and music

comfort of the suites, full kitchen, access to laundry room, and less then a mile from the mall

the light in the kitchen area didn t work.

room was clean based off of the red roof inn which wasn't, there was front desk call, a kitchenette and good

didnt like that the parking like was dark

i found out on my second night that even the laundry services are free so that was great

all of the little extras like the meet and greet and free laundry were totally unexpected but appreciated

staff didn't know where laundry room was located had to call someone else and ask where it was

the decor was pleasant and the free laundry was great!

the room...the kitchen..the laundry

light next to the bed didn t work the had to change it out and there was no can opener and no laundry basket

pet friendly! clean. exercise gym. laundry. kitchenette.

was perfect until a week after the stay i got a $75 pet charge for one night

we had no problem parking both our car and the moving truck

we had a kitchenette that had dishes and pans

the gym was good and laundry room perfect

dryer in guest laundry didnt work, after 40minutes clothes still wet had to hang them up in room room bathroom

the laundry room was down.

no bags for laundry

the laundry room was right above our room. too loud!

friendly people. well lit parking. nice and quiet.

the rude staff, the fact that the pool was closed & the overpriced snacks.

no tv or wifi

the shuttle service was very helpful and the shuttle driver was very friendly and professional

site advertises room service

bed was comfortable, good parking and easy to find.

the pool was green and yuckey

good to have a gym

wifi couldn t pick up to good

staff not friendly at all, no room service with out a phone call to front desk, but phone in my room did not

was getting breakfast from the kitchen for themselves and not putting it out for the guests

the comfortable bed and breakfast

looked like pet

elevator stuff n unpleasant smelling, parking lot seemed overcrowded

i love that the rooms for folks traveling with dogs didn t have carpet

wifi connection (extremely hard to connect)

breakfast was quite skimpy

waffles were good. the fruit was always fresh, and there was a nice selection of breakfast bars.

breakfast was nice but definitely was missing the meat...

could have had a few more breakfast options

and i wish there was a vending machine or some option for a drink or snack since there is no room service due

i loved everything about the westin hotel. the food was delicious and the spa was superb!

spa is lacking

only room service was available for soft drinks or water

was one mistake on our room service order but it wasn't that big of a deal, they took it off of our

) the laundry room was not as clean as i had hoped

pool was gross, no trash can in room bathroom, keys worked intermittently, laundry on floor didn t work (and

room was dirty, the pool and hot tube was not usable and there were dirty laundry left in our room from another

to use 18 quarters to wash & dry laundry cleanliness at the hotel was not to the standard i would expect from

laundry facilities were not working which was

parking is not great

the breakfast was not good an it was not in a good

breakfast was just ok...lack of variety

the breakfast was good

they have no breakfast, the heat/air didn't work and fridge didn't work at all

the parking was very limited but the motel it s self is nice and they have redid them

parking was not available in overflowing lot

the staff, the breakfast, and the room

of parking, very nice foyer, easy check-in

from room shower gel dispenser empty no extra roll of toilet paper-less than half a roll in room pool was a bit

convenient location. friendly staff. pool.

linens were excellent. stayed with kitchenette and was very well stocked with essentials.

pool no maid service

i was told the hotel was booked when there were only five cars in the parking lot

gym amd pool were

there was a bar at the lobby

no microwaves in room not enough towels bar not stocked

i also enjoyed the indoor pool

convenience, included breakfast and bar social

the evening reception drinks and the breakfast plus daily amenities

pool & breakfast

no response to my email about late check out and room service

couldn t use the laundry as receptionist couldn t give us any quarters

morning peak check out time the elevators are tied up by cleaning crew with trash cans and laundry carts

everything was very professional,great location,great breakfast friendly staff.

problems, cool swimming pool

the property was in a nice area. indoor pool. hot breakfast.

necessary amenities, very nice pool area, great breakfast, and very friendly and accommodating staff

small pool

i loved the breakfast. and the environment was amazing

the pool water was a little chilly, that's not the hotel's fault, but the pool was very nice

plenty of options for breakfast

loved having laundry facilities and the room was spacious

the location was great and the breakfast was fine. really appreciated the laundry room!

room had a small kitchen if needed.

for that nice of hotel there was no lounge and very limited breakfast.

it was good - easy to get to. everyone was nice and helpful. breakfast was very good.

wifi worked well in the room

had a laundry

loved the breakfast, the spacious room and the comfortable beds

only problem i have is that the curtains did not close and the parking lot light keep making me think it was

clean, comfortable room. great breakfast!

too complicated to get on the wifi

i had booked a non smoking room with two queen beds when we arrived the whole room smelled of smoke cigarettes

bed is to high for a accessible room. that was my only dislike for the room. breakfast, agh...

we didn't get up to go see about breakfast

breakfast was good, but apple and cranberry juice not available

breakfast basic

i thought since i asked for non smoking room, i would not have to be meat a smoking room

this one had an easy to use laundry room, great lobby/breakfast, and friendly staff

the front desk, the bar staff and coffee/breakfast staff

loved starbucks station in lobby. pool area very nice. staff was very personable.

no complementary breakfast

the swimming pool was also closed, but still advertised

the indoor pool looked like it had a film on the top.

smallish gym area.

convenient and clean, indoor pool was fun for kids

photos of pool online are a little misleading. it looks alot bigger in online pics.

bed was very comfy. hotel very clean. liked breakfast, bar area and outside courtyard

by stores, restaurants, skating and bowling rink, onsite laundry, clean rooms and

breakfast was negligible, extremely limited

i booked it did not mention that the gym area would be closed

we couldn't try the breakfast because of virus

better selection for breakfast

were no plates or napkins out to eat the breakfast with

morning staff clueless about grab and go breakfast

horrible breakfast. minimal offering at best. no elevator.

the location and facilities were fine. the advertised breakfast was a

advertise continental breakfast but all they had on one occasion was a brown bag of items and the next few days

the shower wall, no bag for the ice bucket, room was half vacuumed, bathroom wasn t swept, no laundry bag for

we were by the laundry room and pool

no! everything was good. the staff, location, price and breakfast!

lack of parking

the parking and the staff

i had access to fitness the fitness center and laundry room so i didn't have to take home dirty clothes

cleanliness and staff was friendly shay at the bar was so nice

no room service done while we stayed there and the staff was clueless when asked for it

the bar was great,breakfast was great and the location was very handy

super gym, clean, nice pool, spaceous room

don't use the laundry machines: they eat your laundry

laundry area, ice machine, snack machine room smelled very bad

the only washer and dryer was left unattended by a guest that left wet things , hogging up the laundry facilities

cute little pool, good ice and vending, laundry facilities etc

parking was a little tight

there are no curtains so the room is extremely bright because the parking lot lights shine directly at the

room had a kitchen

was poor no kitchen ware rooms wasn t close tub was stopped up cleaning had a hole smelled like smoke it was

me and my kids had to sleep in my car

kitchen inside the room

the pool was green. our room did not have soap. there was a dirty sock on floor.

the pool was also closed and green

the pool was filthy - the water was green and murky. really, our only complaint.

more lighting on north end of parking lot

the breakfast wasn t a hot breakfast which is understandable given covid-19