the phone in the room didn t work and the wifi was unavailable

the complimentary shuttle to and from the metro station is a great addition to the service

proximity to dc and parking

the breakfast was not very good

sign stated that a shuttle was available to take to you the metro station, but the front counter employee stated

not able to do laundry as paying for laundry was via an app which did not work as we had an international number

amenities included complimentary laundry facilities, which we appreciated since we stayed for six nights

washer unit issues: the laundry facility operated through the clear token app was extremely inconvenient

the laundry facilities were a bonus for sure

laundry facilities, help when travelling for a long time, it was free as well

attendant did not provide wifi information.

the only bad part of staying here was a weird smell in the hallway, i think the gym needs to be aired out

breakfast and parking is good

great location and the breakfast was acceptable

the breakfast was very good

they have swimming pool which looked nice to us but we didn t have time to experience

got room service when needed

perfect location clean parking pool cable tv

and complimentary wifi was great

gym and pool could be opened at 6 am not 10 am

laundry room

laundry machines were free but spin on washer didn t work well and there was only one washer and

wifi totally useless at least free version

we were disapointed that the pool was closed for renovations

wifi signal in the room

laundry supplies available on property for purchase might be useful, but it seemed like most people

i appreciated the convenience of the laundry services

great kitchen facility and gym

the breakfast was another highlight; everything was not only delicious but also fresh and hearty

wifi was not connected even though i entered my last name and room number.

was very conveniently placed within walking distance and the hotel even had their own guest laundry room which

laundry equipment needs replacement

boring breakfast and old facilities ( especially laundry room)

the guest laundry was unavailable.

rooms were ok, the location was good, they had coin laundry in the basement, which helped a lot

complimentary laundry and dryer for guests

laundry room just have 2 machines of dryer and washer and not work fine the room to small the

room was clean and the staff was very helpful self serve laundry was good

honestly the free guest laundry. comes in handy during lengthy stays for work.

laundry used to be free, but not surprised they charge for it u der new management

breakfast & paying for laundry machine

waited quite a bit for laundry, the dryers were always taken or someone stuff sat in there the entire day

their breakfast, swimming pool, free parking, clean bedroom with the kitchen, laundry with free dry, customer

much as i enjoyed the daily breakfast

coffee and breakfast bar

perfect set up for our family of 5 with young kids

was initially excited to check out their swimming pool

flow for breakfast bar setup could be different to accommodate the crowd

we were eating breakfast the desk manger asked if everything was ok, we had a nice talk with him

kitchen with frig

would of liked to have some laundry done and a luggage rack.

good location. clean and well appointed. breakfast good and convenient.

wifi was great

pet hair all over the sofa.

the free wifi was fast and

to-go style breakfast was full of high quality items

noise level; screaming kids running down the hallway at 10:30 pm at night

from the friendly staff who greeted us to the clean , comfortable rooms and delicious breakfast

breakfast was great. there was plenty to choose from. fresh and well stocked at all times.

during check-in the hosts were friendly and accommodating, even asking the kitchen if they had any ice cream

great laundry facility, i would highly recommend staying here

next door occupants were using the outdoor railings for their laundry

laundry room was clean

clean laundry room clean

clean room. refrigerator. microwave. great laundry room

was no laundry room - just a laundry service and i originally thought i booked two queens but somehow got

late check out options

missing from lamp in room, engineering took till 11pm to show up *mold on the shower curtain *no room service

it is just a few minutes from tysons corner mall and the hotel runs a shuttle service

free shuttle to the metro

could have been better for what i paid. no laundry service. room cleaning if you request.

the room smelled like stale wet laundry

the gym! close to plenty of food choices

no swimming pool, lack of activities for kids.

the gym and early check in

the laundry is not complimentary

laundry on premises a plus

dog mess in lift and laundry area

free parking is a plus for this area

i enjoyed the small mini breakfast and the space of the room. the attendant was very helpful

the only two visible seemed zoned out and directed us to the bar tender to place an order

room service could use improvement. we are not accustomed to assembling our food!

hotel bar and restaurant were very

the bar was closing but they were nice enough to serve us a glass of wine

from the restaurant to the bar was also superb and had great drinks and food with amazing service

refrigerator, microwave, or guest laundry facility

also, i would have liked pay do- it- yourself laundry facilities, at least on the floor with pool and gym

room service room dining was from the restaurant down stairs and the food was very limited

location, staff, gym and quiet

fabulous location. good restaurant on 3rd floor. mall attached. nice gym

breakfast, bar & rooftop was excellent!

the layout, location, breakfast and rooms

live music friday and saturday, lots of kids running around during the day, very family friendly

i only wished i was the perch area for putt putt golf was open but it is seasonal and was opening the day i

live music friday and saturday, lots of kids running around during the day, very family friendly

we were still utilizing the laundry room

pool closed at 9 which seemed early but again wasn't a deal breaker

so the next day came and i’m taking my time getting my kids ready and the front desk kept calling up to the

usd pet fee is abusive

many breakfast options, modern fitness center, friendly staff, great location

they also have 24 hours self-service laundry machine

the laundry is coin operated (

i don't know whether it was caused by laundry or hvac, but do not stay in room 622 if you want to actually

no laundry service.

they have guest laundry (washer and dryer) one site, which was useful for 1 week stay

the onsite laundry was very helpful

close to the laundry / ice machine.

they had an indoor swimming pool and a gym

very expensive pet accommodation fee not posted online

are pet friendly which is great as i am a dog lover

lost my laundry and did not want to cover the lost items

the wallpaper unraveling within my room was my largest pet peeve, i almost wished i switched rooms

noise coming from the open space/lobby bar gets louder in the evening

the customer service pool for kids

room, nice bathroom, comfortable bed, nice gym, new cozy bathroom

laundry room was clean

laundry machines didn t work properly, one washer leaked water constantly, one didn t spin, one

m (thanks a lot) - breakfast is great - the location - laundry has more than 10 machines - the room - the shuttle

laundry facilities were large and convenient.

positives: morning coffee, laundry facilities, workout room, nice area to eat or just sit and relax

parking, breakfast, and laundry

outside area had grills and lots of seating for visiting, and they offered a laundry room at no

the room was a full blown one bedroom apartment, they offer free laundry on-site with commercial quality

free laundry

to have a laundry room, but need some maintenance

our little granddaughter to the stay and a tea party at the american girl store she loved the pool, the room

location, and the food at hotel. excellent in room service.

excellent; service so polite; room service wonderfully fast

location , room , gym

the cute and cozy bar hotel had live music during our stay

i like the laundry, the location, and free parking.

i found this hotel because it had breakfast, free parking, a gym and laundry room

i loved being able to do laundry

nice size rooms with living room and kitchen area

room size and full kitchen

the restaurant, gym, pool and hot tub were closed due to coronavirus restrictions.

need to put a bar code on the keys so they can be scanned

price. extremely pricey, and breakfast was good (not great), dishes were dirty. (+) breakfast tasty (-)parking

loved the rooms and the pool

wifi is not avalubl in room

a big plus: free self-service laundry with washers and dryers

breakfast, clean, free washer/dryer to do laundry last minute book and it was above expectations

the customer service, the free ihop breakfast, laundry option, and free wifi.

laundry is free

they offered free laundry service which we didn t use, but found convenient

the location, parking was free and they offered laundry facility.

vending machines and laundry only takes debit cards, not cash or change

cleaning protocol in place and washers and dryers are operable 85% of the time making my laundry needs tolerable

the amenities vending machines and laundry room !

top didnt work,laundry closed due to repairs,and paid for these amenities also smoke free and it was not smoke

type of hotel who doesn't have a laundry area for guest

you'd have to contact the office due to their water conservation of laundry being done every 3 days, not daily

wifi was working so well.

complimentary breakfast

wifi is a big problem. does not work most of the time.

laundry facilities were not working. there was supposed to be toaster in room and there was not

laundry bag would ve been nice

laundry is free

studio was shaking several times a day, i believe it was because of the washing machine in the laundry of the

free laundry and gym we re an amazing addition to the stay i will definitely be staying again in the

staff in hallway sloshing water and filthy laundry around

put us in a noisy room and said there was nothing they could do because our room was above the laundry room used

pool very

there were a couple mornings where the fresh cut melons weren't offered but the omelette bar is fantastic

you shouldn t let kids run chaotically through the hotel day and evening: the gym, the elevators, and the

we also were slightly underwhelmed by the breakfast

breakfast was not too great

the breakfast was delicious

service, room and breakfast

they had laundry facilities and a business center, and the location is pretty great if you don't want to

laundry amenities was outdated and (2

the laundry area could use some improvement

at night we heard machines from laundry room which was next to us

laundry room was acceptably, clean and reasonably priced

much noise out side my room is located next to the laundry room i think someone trying to open my

bugs, roaches, dirty floors, no hot water, elevators were broken and so wete the ice machine and laundry facilities

laundry and gym closed for renovation, room smelled of cigarette smoke, air conditioner loud, blow

staff are polite and friendly. my room were clean. they provide free laundry!

our room was right by the gym and laundry and the door would slam into our door every time

some laundry machines are broken.

it is great having a kitchen and laundry

150 pet fee!!! and my dog is a comfort dog!

pool & hot tub were awesome

the free breakfast, indoor pool, and hot tub were the reasons we chose this hotel and we're very happy we

stayed here three times now and i love the fact that every room comes with the kitchen as well as laundry

we have a full kitchen access to laundry facilities, gym and breakfast every morning

nice having laundry available to use which i did once

they are big mirrors in the wall and nice self laundry i would definitely recommend this place to anyone that

thing that i feel as though i had to complain about was the reference never being on time and laundry costing

center, clean, spacious room with a kitchen, friendly receptionists, vending at the first floor, laundry on the

laundry facilities don t have detergents

on weekdays, close proximity to public transportation as well as supermarkets; self service laundry and kitchenette

great staff! loved the location. loved the laundry facilities!

loved the fact that they had a laundry facility as we needed to wash our clothes

very hot in laundry room

my sister had trouble getting wifi on her samsung. didn t like the view (apartment next door).

also, no free wifi, for the price we paid, wifi should be free

location. gym availability.

stayed here for a week with 2 young kids

am more sensitive than most people to laundry detergents

laundry takes a long time! i also wish we had the coffee around for longer hours at the bar :)

be better, hotel tried to charge me for breakfast while breakfast was included in my room rate, wifi keeps

offers free shuttle service to airport and few other

location room service

breakfast was over too early and there was no room service

the man who checked us in was very polite but could not direct us as to where we could take our pet for bathroom

rooms, fantastic gym, nice kitchenette with full size fridge

gym is very good

hotel gym was probably the nicest hotel gym i ve been to

comfortable beds. big rooms. laundry available. good breakfast. easy access to highways.

the laundry facilities were good the breakfast items that were available were good

24/7 laundry available on site which costs usd 10-12 for one load including washing powder from

laundry located on 2nd floor- steps to 2nd floor a bit hard to climb

laundry on second floor

people were using the laundry room late night

plenty of great restaurants offer delivery and there's a target on the next block and the laundry room was a

having access to the laundry facilities was also useful

laundry service would have been helpful

no free parking no free breakfast

slightly dated, and no on-site laundry.

no laundry facilities were also an unexpected inconvenience

gym area. the cleanliness of the hotel

one of my favorites to stay at when in dc area visiting family! great swimming pool and gym.

bedding, i enjoyed the size of the beds, which were great; everyone were nice, and i requested a late check out

the in-house laundry and kitchenette were convenient for a family

location, offering breakfast to go, gym open , laundry facilities, keeping up with the clean towels and garbage

different options for everybody, also loved the evening mixers, rooms were very clean, little kitchen was well

breakfast offered a little late for me so wasn t able to have breakfast before checkout

be done double check with the reception whether you're placed in a room where it is working coz wifi isn't on

need to have a laundry room

bar staff was also excellent

comfy bed,location, gym

have been nice to get charged for breakfast for my kids

willingness to help, facilities were excellent such as gym, room was modern, clean and functional

there is a laundry room here for guest usage. room had a very comfy bed.

had to go to a nearby laundromat to do laundry because there were only 2 washing machines and 1 dryer for the

laundry

laundry room was atrocious

advertising on website stated pet friendly but did not state only 2-3 rooms or so were pet friendly

coffee maker in the room, no refrigerator, no laundry bag

available for costumers, no water, no laundry rooms, no food even contactless deliver, for deliveries need to

beautiful gym, although i didn't get to use it this time

room service was prompt

lumpy cover, high charge for room service, only one soap, no in-room menu

location, difficult to get to downtown washington dc unless you want to trave by a shuttle bus from gu/hotel to

they need to outsource parking and shuttle their guests, train front desk staff in etiquette

restaurant and room service were not available as it was thanksgiving however the epicurean restaurant right

like was that the room didn't have a microwave or a little refrigerator when you travel with kids you need thise

they also no longer have room service and there is nowhere else to use a microwave

laundry room , breakfast room where breakfast served every morning

the laundry room had water everywhere

of breakfast options for young kids, unripened fruits

i love the free breakfast in the morning with variety choices

were told about a $100 fee for a pet that was not mentioned at booking and took us aback a bit

disappointing that there is no minibar, or express laundry service

food was limited in their restaurant and no room service

00 coffee bar in morning closes at 9

love the location and the room size. room service is also good.

bed was amazing!! the room service was delicious!!!!

but then what the hell do i know about how they do laundry or housekeeping

also when he was asked about towels, he stated the laundry wasn't done after lunch time

i liked the hotel itself, the indoor pool and the gym.

paying for parking and the breakfast

hotel is great very friendly people help me every step i needed the pool was wonderful along with the hot tub

laundry room was in a horrible condition, the pantry (area where you can purchase convenience

the 2nd floor where the laundry next to room was smelly gas everywhere & mixed mold i got headaches

when not in elevator, hotel workers with trash and laundry

need to do a better job with the laundry (towels had stains).

free swimming pool coffee shuttle service laundry but coins service comfortable but sofa bed is not really

no laundry service of any kind

my sheet was with the bloody spots which didn t come out after the laundry

laundry service; the items needed to be given to the reception desk in the morning, which was

the didn t have a laundry services

the website indicated there is guest self laundry - it was cancelled half a year and the web site does not

the laundry room is expensive, and the dryers do not dry at all'spent $10 drying and clothes still

staff, location, free breakfast, fitness center, and laundry. can receive mail.

the room was very clean, love the kitchenette

pool is closed

with children and with time constraints, we had planned our day on the pool open hours

gave us a room right by the laundry room, so not possible ti rest during the day

and they do not have laundry on the premises, so i had to drive about 10 minutes to the closest laundry mat

first room was on the front floor but we kept getting woke up around 230a by staff doing laundry

old flat screen tvs with no hdmi hookups for teen's ps4. no guest laundry.

single elevator constantly had staff with dirty laundry in it

the bed was soft, the bathroom was gorgeous, staff are more than friendly and the room service is great

the bed, helpfulness of all the staff, the room service

i think breakfast was way too expensive.

the staff was amazing the spa was wonderful the fireplace in the lobby was so nice and cozy

the cost - i realize this is a luxury hotel but $101 for our breakfast was absurd.

of coin laundry facilities

city hotel, the gym was not much

their restaurant and bar had an excellent happy hour - excellent food and good drinks

not open monday evening, no room service

same for the gym

pool is just an oversized bathtub

building and rooms, no light (except in gym, which is very small), small lobby lounge, expensive relative to

roof top bar and piano bar. rooms were very nice as well.

the hotel needs to be updated desperately and the pool is the size of a large bathtub

out, i had to wait for 6 times, till i could fit in the elevator, as staff decided to transport laundry close

laundry facilities

everything was really nice.i didn't like the kids hanging around the building.

i like the service,the room decor, the kitchen, the gym, and it was a clean environment.

very nice and clean hotel with fast wifi. gym and pool were a great bonus!

the dryers did not work in the laundry facility, and the staff was incredibly rude and refused to help me

like the laundry area it was not clean and the dryer that i used when washing my clothes left a odor on my

pet friendly but never i would bring my pet again here.

had a no smoking room on a no smoking floor but we had to walk through strong smells of cigarette smoke

rooms facing parking always noisy

we booked a family room with 3 kids, room was not arranged for it

the cookies in the lobby were a great surprise, and the rooftop bar was a nice spot for an evening drink

very very noisy, no room service

very very noisy, no room service

travelled with kids and it was perfect

laundry room was fine as well

although the motel offers laundry services, they are not free

although the motel offers laundry services, they are not free

location was close enough to the things we were visiting, staff were friendly and free parking

smoking room

laundry was in the next-door comfort inn, which was fine, and the microwave had a minor issue that

hotel should have their own laundry service, because you have to go to the hotel next to it, even though, they

lobby area a little tight, no laundry facilities

laundry facilities were located are neighboring hotel

there s no laundry room.

had issues when getting there, being put across from the laundry room and gym especially, when i requested a

staff and manager. smell in the room and dirty laundry place.

hallways and laundry room could have been cleaner

the laundry room was in disarray.

laundry room was out of order

i had to ask for items that should have been in the room but were not such as laundry bags and the remote plus

i'm sorry i just think this is an excuse they couldn't get the clean laundry, if i'm paying for 2 nights, i

of some clothes for laundry friday, was never sent out

location, friendly staff, and shuttle services!!

the shuttle was easy to use and the metro was close

the laundry or ice machines didn t work.

then went to the bed and told me that the hair got on there possibly from the laundry service

laundry, washer and dryer needed cleaning inside

the staff was nice and free parking. wifi worked well.

they even had a shuttle to the metro and best part check out was at noon

cleanliness of room and friendliness of staff. laundry service.

very helpful staff. good laundry facilities.

convenient to have laundry on site

on-site laundry and dryer facilities are available

the cleaning/laundry carts are noisy as the go by rooms in the morning.

the elevator going to the pool was also the elevator the staff used for housekeeping and laundry

eggs were cold. bacon undercooked. room service dinner excellent both nights!

wifi didn't work for my entire stay

location was very busy on a one way street congested parking lot.. no continental breakfast ..

the dining area especially the bar area needs updating

there is no quarter coins at laundry. the front desk also doesn't have it.

guest laundry on site was a bonus

very friendly staff, clean room and laundry

inconvenience was having to wait almost an hour at checkout just to get a broom to clean up rose petals so we

didn't like that the beds were so small and the room service was slow when we requested a extra blanket and when

pool, location, staff, room. this is one of the nicest properties i have stayed at.

the spa was great

food in restaurant and room service are high quality

breakfast is excellent

pool too small

thought the customer service was amazing , like cleaning, laundry, room service was fantastic

the waiter literally walk away to the kitchen, and was never seen again

steam room shut and a lot of kids in the pool.....we passed on that

service hours (too narrow and only in the evening), closed kitchen, no staff present to open doors, food just

wifi. was not good

of the food was horrible except for fries) dirty toothbrush delivered to room staff using both laundry machines

they had a laundry room which was awesome

spacious room laundry room - very convenient

the opportunity to use a free guest laundry was a great plus (

free laundry room, location, staff.

you have coffee and tea 24hours a day free of charge, a great gym and even laundry room

i didn't eat breakfast

wifi was awful

the location is good parking is a perk breakfast spread is nice.

bed was very comfy and the kitchen was awesome to have.

room was clean but there was a water bottle left in the refrigerator and the room was missing the laundry bag

location, easy self parking with security under hotel, pet friendly, overall fantastic stay

room service was delicious and smooth check

the room service fee is a rip off

it was a big spot in the window they didn't change the coffee filter in the coffee maker, the gym is not good

good to have a laundry center

our hotel room had dirty laundry and a burst bathroom

the pool at this hotel is permanently closed and laundry is listed as broken on their website

the coin operated laundry facilities were also a bonus

it was beside the laundry, cramped, carpet was wet below the air-condition vents, their was no tap/spout on

great location, friendly staff. quiet. on-site laundry was good.

to find out we has been placed next to the maids area where i guess laundry and prep for cleaning rooms was done

very comfortable, spotless with an invaluable fridge, a microwave and tea/coffee maker, coin laundry, little

, i hope this is something that you guys can work on , also the laundry is very expensive

you are going to have laundry facilities, you should make it easy for guests to get quarters

laundry facilities

clean, exceptionally friendly staff, amenities such as fresh water fountains and a laundry room with complementary

also, the hotel had a coin operated laundry, and the front desk gave us complimentary laundry soap

there s a laundry downstairs

room, great facilities- gym, laundry room, bar

we had a very early arriving flight and requested early check in

a wonderful lady helped us get an early check in (we had a very early am flight), and helped us to take advantage

the shuttle was on time

and wifi was expensive

wifi not good

good size room with spacious nice bathroom good housekeeping availability of self-service laundry facility

at acr hotel, the room was exceptionally clean and smelled like fresh laundry with fabric softener

they have a guest laundry room that's pretty cheap and came in handy

the laundry service also came in handy

aircon's were a bit loud during the night and it was a bit difficult with the laundry facilities being only on