laundry was expensive and annoying to have to go to front desk to get quarters

the staff was very friendly, helping me find the laundry and showing me a stairs to shorten my journey and

the laundry facility is way too expensive

the laundry room was outside of the facilities

great restaurants on site. amazing pools. huge room.

during spring break and it felt really crowded with long lines for everything - breakfast, ferry, gym

we would've liked to have food service at the pool but that wasn't an option but there were plenty of restaurants

the hotel is clean and the pool is amazing

swimming pools to choose from, a water park with slides and a lazy river

d that is far outshadowed by the amazing experience) was that the hot tub by the infinity pool (the closest to

there is also a laundry room which means you can pop on a load and sit by the pool while you wait for it

laundry, chairs n umbrella for beach

onsite laundry was

was disappointed and annoyed that there was no coin machine to change bills to do laundry

not much to do except for pool, gym and casino adjacent to hotel

we ended up going to the 5 o' clock somewhere bar almost every night we stayed in because they had better food

the pool area

the breakfast and dinner at roots coastal kitchen was awful

apartment was well stocked with kitchen ware so cooking was easy

there were three pool areas with multiple places to eat and drink both indoors and out

great views, really nice complex with golf course, walking paths, etc

had wifi issues, no hot tub(only at spa if you pay more), $35 for one night of parking and $58 resort

had wifi issues, no hot tub(only at spa if you pay more), $35 for one night of parking and $58 resort fee, no

one night they closed the kitchen at 8:30 and our only option was room service or the small market with limited

in the gym there were 4 employees idly standing in the way of the entrance, watching the exercisers and

beachfront room had the laundry next to it and the staff spent most of the day smoking and talking

its exactly what you expect of an adults only hotel: peace and quite, friendly and proactive staff (with a

no spa or gift shop and common areas had old run down furniture and bugs

this hotel is a paradise, full of horses, the sound of the waves, a beautiful pool

was amazing, pool was amazing

the laundry service was also very convenient and quick

the rooftop pool and view, restaurant serves awesome food, the staff is friendly and attentive to your needs,

wifi in the room was very bad, about only available at the front door

loved everything about it, bar none, except the price

needs to provide a safe parking lot with cameras

the room was clean and comfortable and they have free laundry facilities, you just have to ask for detergent

it was very good, nice breakfast, greetings very good! free laundry! no noice very good!

gym, on site laundry, great room service, cool 3rd floor lounge, check in area was nice, room was clean and

upon arrival we found out that laundry machines were complementary and there was a hot tub we could use, which

free breakfast buffet included omelet made to order. free laundry

laundry dryers took too long to dry a small load of laundry (1 1/2)

laundry room was very convenient as well

would wish the bar by the pool was a bit bigger. laundry room could use more ventilation.

the hotel very nice and clean, lovely suite and laundry room a plus

excellent selection for breakfast, free luggage storage, affordable guest laundry, very friendly staff

convenience parking and location. walkable and centric. rebuild historic was impressive.

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

the breakfast buffet was awesome

decent breakfast with a reasonable choice of food

gave me one with no kitchen

no wifi in the rooms.

we were told there was free wifi

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there

didn t like much about the property, was truly let down by the pool and the size of the pool

there is a cafe and communal kitchen for cooking

communal feel through out with shared kitchen and reading space

didn t like much about the property, was truly let down by the pool and the size of the pool

easy to find parking in front, only one block to the beach, and really beautiful lobby and rooms

the parking lot, don t have enough space for all the visitors

the cleanliness of the rooms and accessible features like the pool and coffee.

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

we loved the private pool setting (because of covid you signed up for private pool hours)

he was so friendly and was able to get us an early check in which was extremely appreciated

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

the restaurant, and how close it was to the beach & other amenities & they did laundry.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

brighter laundry.

the kitchenette and bathroom was a little shabby. think homestay rather than luxe boutique.

i suppose for young college kids who just want to be in san juan or near the beach, this might work, but for

the staff is very helpful and the hotel has its own little kitchen and laundry room

not bad price not bad great, helpful staff convenient parking space laundry machines

not a bad terrace laundry machine available for a small fee, on premises parking space

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

sign for laundry said $3

good location, friendly staff and nice property. late check out was amazing to have!

no good access support to the hotel no desk no wifi free

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

gym upstairs and spaced to lounge

friends used the laundry room and the dryer took a long time to dry, had to run them twice

pool area was clean and well maintained, laundry onsite is useful

free soap for laundry

pool and laundry open 24 hours

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

the room has a kitchen, air-conditioning, a tv and a private bathroom

my kids loved the garden out back

no breakfast

breakfast was disappointing, it consisted of coffee, orange juice (artificial) and a sandwich with

hot breakfast

at its highest volume and there is no way to change the settings the microwave is located in the laundry

the laundry room was so convenient

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

great location in condado laundry area and rooftop pool

canario also offered to help with laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

housekeeping even did my laundry for 10 dollars

the hotel has a cosy little garden and a shared kitchen

one dark skinned gentlemen was super helpful with locating a laundry facility for me

beds were very comfy and the room was huge - including even a kitchen with a table and chairs

no wifi for most of stay

lack of room service, did not show up

room service and i ve been coming puerto rico every month staying at the miramar for less than

the food was good, access to beach, breakfast and parking garage access. laundry

we had to pay for parking even the laundry you paid for

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

laundry room was unkept

a beautiful property. the gym is very good for a hotel gym

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

he booked us in early and gave us information regarding a laundry

coin laundry

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

the choco cortes bar in the lobby was a great recommendation

to the beach and proximity to great restaurants and the casinos for an easy night out

the pool and room and close to the beach and shopping and dinning

surprisingly fast and reliable wifi, good enough for online gaming with tvs you could hook up ps4 or xbox

are going thru a major renovation so there was no breakfast area

there's a kitchen with a microwave

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

she didn t even know the wifi password

details trouble with one tv / didn t have laundry service as advertised

i really loved the adults only pool

also free wifi was fast and even worked on some areas of the hotel's beach

and thank you to alexander at the vip club bar for his excellent service and warm hospitality

great we had room service

parking was scarce, you had to go into a nearby hotel for laundry and pool

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

from a cruise laundry facility was most helpful

the laundry facilities came in very handy after 4 days, a total of 3 for a wash load

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

their laundry machines were broken and they didn t allow anyone into their game room or gym

the laundry facilities were never available

not being able to do laundry

it smelled like wet laundry

the laundry facilities i felt were over priced, and the elevator was a little sketchy

that the laundry dryer cost was high

pool was too green. laundry room was too tight and more expensive than the hilton.

didn t like the expensive laundry room

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

breakfast in the morning was very good and we then relaxed on the roof terrace

30 for 2 drinks on the roof top bar was a little pricy

had to manually fix the toilet myself it wasn t flushing the wifi wasn t working

the pool at the rooftop in the old building needs wall painting

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

lounge like adriana, the front desk like ana b, gabriel, michael, alejandro, veronica, and the spa

the beautiful infinity pool was located on the west tower where all the kids were

there were a couple of small roaches in the kitchenette area of our room, the glass shelf in my sons' room fell

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

is centrally located with some parking spaces

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

location and parking

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

there were no sitting at the pool and the comedor staff kept telling us that we couldn t sit there

the restaurant bar at the lobby

location was great. it was nice to drink by the pool.

restaurant or bar not open

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

the food was great the pool and lagoon view were great

the wifi was down the 1st night, limited things to watch on tv

you can use condado plaza amenities & beach access but our hotel pool & bar was better

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

multiple pools and a swim up bar is a plus

of the activities around the pool area never happened for kids even after asking about them and being told they

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use

appreciated being able to have breakfast outdoors in their beautiful courtyard every morning

although they are fully staffed the kitchen was always 40-50 minutes behind in getting orders out

rooms are nice and the rooftop pool area is nice too

pool is very small

on my fourth night there i tried to do some laundry before my departure the following day

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

was great - close to where we need to board the cruise ship laundry facility was

coin laundry facility

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

no room service or free laundry

there was a laundry room

working laundry equipment

loved the guest laundry room and staff was always helpful and genuinely nice

more handicapped parking and less expensive laundry facilities.need more laundry machines!

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

didn't like that the laundry was ridiculously expensive

my kids loved the pool

amazing staff and pet friendly

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

inadequate self-laundry service

the only issue is the small laundry facility.

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

hotel fee (which includes beach/pool towel service, wifi, in-room coffee, etc

don t have laundry

the casino didn t have .25 slop machines.

had to make calls to room service to receive new trash

breakfast was excellent , restaurant and bar also excelent good food and outstanding customer

zen spa facilities and restaurants

the plunge pool was small but great to cool off after walking around all day

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and

wifi didnt work in the room

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops