accessible i called 9 local major hotel chain hotels and not one had a working wheelchair pool lift

biscuits and delicious coffee at breakfast

breakfast was very good

helpfulness of staff, the cleanliness of the hotel shared spaces and our room, the complimentary breakfast

big room for gym but almost nothing inside

didn't like the parking

it would be nice if the unit came with a parking spot, even if there was a small nightly charge

the bartenders at the wedding were actually staff from the winter inn, and they were so nice to let me

the bar offered a good drink selection,and 18 taps

continent breakfast could have been better

cheery, had games, laundry facility, pool, outdoor area, really appreciated the complimentary razor (we

pool

the location was perfect for my needs. plenty of parking. ada room adequate for me.

nice size pool for a splash

our grandchildren enjoyed the pool and playing games that were available in the lobby

staff where the guest laundry was and 3 different employees didn't know so we found it ourselves

the pool could be more children friendly maybe a slide or sprinklers

the pool cod have used some attention...

few small details could have been improved upon like the heated pool i thought could have been warmer, but not

clean pool, hot spa

the accommodation had a laundry

staff to them having tractor trailer parking to such a clean, quiet,comfortable place to the laundry facilities

wifi was weak

no wifi even thou they stated they did

the room was clean, had wifi and a flatscreen tv, the restaurant was delicious, the

no laundry no breakfast no coffee anvil

not like that there was no laundry facility for guests who wanted to go swimming

no laundry facilities.

didn't like all the people in parking lot though

hot tub like in advertising, bad coffee,no coffee pot in room,was a mess in parking lot no

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

breakfast is good

absolutely love the pool area and walk out set up

maker was a hit with the kids

things: rowdy junior high kids in the pool scared my grandkids away

also having the laundry readily available

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

laundry service was broken and only available 1 w/d with a line a mile long every day

the closer parking lot was small. bed could have been more comfortable.

felt the pool and hot tub area seemed dated- but thankful at least it was open and not crowded so we could

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

breakfast was wonderful, rooms are clean and smelled great, easy to get to, pool was fun for the kids

comfy beds. was very accommodating to my kids and pet

breakfast was very good

rooms, friendly staff, and the breakfast food was exceptional

breakfast was great also

they even accommodated me with early check in for my children even though i wasn't onsite at the tiime

the pool was so cold the kids were blue

parking lot needed replaced

parking lot was in rough shape

the staff was friendly and amenities such as pool and gym were available

of the grand rapids skyline from the gym would have been nice, but can t complain too much about that

beautiful, clean rooms. great breakfast area. friendly front desk staff .

pool looked nothing like picture and no jacuzzi

comfortable bed and nice staff. the free breakfast was good.

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room,

pool no laundry facilities

i could open the window, laundry facility on site, close to shopping and entertainment

the laundry room was clean and the cleaning ladies was bleary wonderdul.

laundry room is terrible

laundry facilities was not able to use

no do not disturb sign or laundry bag,nothing for breakfast!

our room was right across from laundry room. too loud all night :-(

air conditioning in the elevator, stairs or hallways ice machine out of order laundry rm locked hot tub out of

machines didn t work laundry room filthy, breakfast was a joke, juice machine didn t work, toaster didn

an employee told him pets were not allowed, to which he replied it was a service dog

breakfast and pool

parking lot was covered in 5 inches of slush snow and ice

good value great sraff dated rooms but very clean nice pool and hot tub

love the extensive breakfast and clean laundry

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

all areas of the hotel were exceptionally clean, even the laundry and pool area

pool, vending machines, and a laundry room for guests

coin laundry, arcade, indoor pool were the surprises.

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

no closet! no plastic laundry bag

seeing dirty laundry piled in the hall. that was new. i had not experienced that before.

it sounds like a laundry room is near by which makes no sense being on the 6th floor

laundry facilities were nice

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

food service after breakfast, no room service, no taxi stand, no bar

due to covid 19 the gym and pool area was closed and the limited free breakfast!

not having access to hot tub or pool sucks but it's covid-19 so it is what it is.

bonus to have laundry facility on site too

front desk, chef at breakfast, room service delivered the best salmon at a reasonable price

the bar upstairs gave us 2 free drinks and they were excellent, not watered down

had requested rose petals and champagne since it was our honeymoon when we booked our room that we were told

breakfast in the morning was amazing, the pool area was very nice, and parking was convenient and easy

was fantastic, the bed was comfortable and there is laundry for the guests

friendly staff, close to everything and great breakfast!

rooms were amazing they are so big and have a full kitchen

wifi connection would stop and restart from time to time.

we appreciated the kitchen area too and full size fridge

cleanliness and friendly room service

i was surprised by how expensive the hotel bar was.

spa is closed sundays and mondays and the pool was broken

kids were loud past 11 pm

totally bummed out the kids as they woke up early to go swimming before we checked out and couldn’t

wifi didn't work at

spa and fitness center were really nice

room service was very slow.

pool n spa being closed

friendly staff. location. pool/hot tub

room was clean, love the bark bar, pool/hot tub, location and driver from germany was funny.

it was easy to confirm my reservation, we were able to get a refrigerator and early check in, extra towels were

wifi & tv on a dish, so internet & programming would fade in & out

also, the pool is a bit small

was walking distance to the concert at van andel arena, onsite restaurant and bar with happy hour

having to pay for parking, the continental breakfast, and even the coffee.

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

location, cleanliness, great food and a bar downstairs, great staff!

as i entered the continental breakfast area, a staff member told me that breakfast is $20

did not care for the function of kitchenette and bathroom being combined

parking fee, bar hours (closed after concert and would have like to have one drink to settle after concert at

gym did not have a exercise bicycle unfortunately no room service after one night's stay ad no

hotels allow adult only access to the pool area, it's a really nice perk to have a nice perk for naturally

the bistro) was good although highly priced, swimming pool is ok, gym is tiny but ok, parking and location are

dead bolt did not work and the extra security bar would not work either

no laundry facilities & parking was expensive but it is downtown

third room was right next to the gym and we were awoken both mornings at 6 am to dumbbells being slammed on

there was no pool for the kids to swim.

parking. had to unload then move car to a lot and walk back. no room service.

had issues getting conjoined rooms (we have kids)

in the morning you feel the bed vibrating from the laundry room

friendly staff great breakfast. nice pool area.

the kids didn't want to swim anymore the breakfast lady wasn't very friendly lol but oh well

the hotel had a great breakfast too

my daughter was upset that the pool was closed and we needed to leave prior to breakfast

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

cold breakfast

breakfast was good and provided in a creative single serve safe way to accommodate the pandemic

pool should stay open for adults later

how quite it was in the room. the pool was a great size for the kids as well.

there's a laundry facility on st as well as a pool and spa

we loved the bar on property and the snack station

the pool was well taken care of and the hotel was easy to find and had lots of great places to relax

gym could have a little bit more equipment

stay at the pool after 10pm, adults have no right to swim in peace, kids been messing with gym equipment after

bonus: free laundry machines in second floor, just bring detergent and

that it was free laundry.

kitchenette free laundry staffing specially the gm

being able to do laundry for free unfortunately only one dryer worked.

location, room size, gym and laundry access, comfortable

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

from 5:30 to 7pm there was also popcorn for the kids, felt very family freindly, also that it is pet friendly

we received dinner and drink tickets in the evening and also breakfast in the morning

breakfast was hot with sausage patties, biscuits, gravy oatmeal, potatos, waffle and cereal bar

laundry

there fire was in the laundry

on towels and we had to wait till the following day to get clean towels since they were behind on laundry

didn't have change to use laundry

laundry facility didn't work except washer

breakfast for working her butt off to make sure everything stayed stocked up the kids loved the pool as well

friendly staff, nice pool, and a decent selection for breakfast

awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved

there was an inside pool and work out

the indoor pool was coldud83eudd37

the pool and laundry room were closed due to renovations.

extra room was great; very clean; nice laundry facilities

kitchenette in the room was a huge bonus

kids were disappointed

my in-laws were able to take a shuttle straight from the airport to the hotel while we were still traveling

was there for 11 days, i needed to use the laundry

example; no laundry because washer was not working

the dirty laundry room.getting the room cleaned took all day.

laundry costed $10

but, the laundry room was filthy

the room above us was loud and running back and forth for hours at a time, the kids in the pool were rude and

kids knocking on the doors playing

helpful staff, wonderful comfy bed, breakfast included plenty of choices besides the usual carbs

outdated & always saw 2 shady looking characters hanging out in older cars in parking lot everytime i went

my kids loved the size of the pool area

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

the kitchen was well organized and i liked that everything had been put in the dishwasher so we were

suite with kitchen (oven,full size fridge dishwasher and microwave) and living room area with a fireplace

the mirror & wifi

they had guest laundry service

like room so close to laundry

the guest laundry room was a wreck mainly because there was no trash can for the laundry room

laundry service was offered inside the service description but only self service was possible.

were very kind and tried their best but they had very little to do with the unavailable clean laundry and dirty

dirty out dated old no change machine for laundry was charged 2x

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

tub tile could have used a little more scrubbing, on noticeable dark stain on the carpet

wifi was so excellent! comfortable beds!

breakfast. workout room. pet friendly. noon checkout.

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

didn't see fire place limited parking

told there would be pet fee, but when i arrived, i was told the fee for 2 days was $150 non-refundable

not really much, parking is a little tight.

wifi would not connect and that really disappointed me

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

they didn't have a change machine nor did they carry change for laundry or vending

also, they couldn t make change at the desk or have a quarters machine for the laundry

clean room, large tv with lots of channels, clean laundry room, outside seating.

the noise from the laundry room next to our room (219).

shuttle service and vehicle parking while gone five days.

nothing. it was all good. even breakfast was great!

hot breakfast

ev charger (chargepoint) was installed the night before we left and should be functioning now

very clean, good breakfast, very nice clean room.

i wanted to take my kids on a fun experience and it turned into them being pretty upset and me feeling awful

not enough room service ie change of towels had to get clean towels at the front desk each day

did say that they had a shuttle to the gerald r

typical marriot continental breakfast enough to fill you up

no shuttle to airport after 12 noon

loved the complimentary laundry facilities

laundry facilities were out of order and our keys stopped working several times

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice

the free laundry machines and mini gym were a bonus

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

covid made it so no pool or breakfast but still great

nice. 10 star plus. clean room. very quiet nice breakfast

cob webs on balcony, over priced vending machines and rusty nail in the parking lot.

it had free breakfast and. pool

they also helped me with an early check in which was greatly appreciated

spa looked over used or cleaned too often, coating was coming off

wifi was bad

parking lot was not plowed so no where to park except far away

the place had a terrible odor, kind of like a pet store full of wet chinchillas. the

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

there were always people carrying baskets of laundry to other floors

there were always people carrying baskets of laundry to other floors

the laundry carts and room cleaners carts were very old, shabby, and very dirty

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

shampoo, durty stairs, no elevator, bad bugs in the room, white towels grey color, no hair dryer, wifi not

big parking area, centrally located on 28th street

was conveniently located near a bus stop so i could ride downtown without having to pay parking

and leaving all night, you can plainly see the prostitutes making deals with others in the parking lot

bed bugs wifi wasn't enough working hardly any cable channels microwave didn't work

we took full advantage of the on-site laundry facilities, washing all ten days worth of clothes so we could

that it was a hassle to get change to use the laundry facilities.

no change machine for laundry and the front desk will not sell you quarters

super comfortable bed, and excellent gym

i asked for early check in and late check out and got it with no problem

laundry, kitchenette, and full size fridge also the grills outside

laundry facilities were great

the rooms are very spacious and free laundry

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

the pool, fire pit, grills and laundry are a plus

also, we shared this wait w/ the laundry staff because we were in their space

there were vending machines and laundry

friendly i have twins and their babies and i didn't get a knock on the door saying hey can your kids be quiet

kids using there room as a jungle gym jumping etc

water park for grandkids and adult children quietb room good breakfast

easy access to room and laundry facilities

was really happy to have french toast at breakfast

didn't stay for breakfast as we had a 10

television barely worked and the wifi was spotty. the pool was too cold

here was top notch: the staff, room, breakfast, wifi, pool

the laundry machine could have been cleaner.

i enjoyed that fact we were able to use the pool

the free breakfast was better than most, the staff was very friendly.

very safe and well lit parking lot

the bed was confortable, and pet freindly