awesome brand new serenity swimming pool and a wonderful kiddie pool

the newly added serenity pool and spa even though i didn t use either

the parking

did not know kitchen and dining was going to be under construction

staff, full starbucks coffee bar on property, free bicycle and kayak rentals, and right across to the

laundry room air conditioning....

the kitchenette had silverware, cups, glasses, towels, etc

nice, clean room, we had a full kitchen, very nice option

nice size kitchen with full size refrigerator

nice room with large bathroom, a kitchenette and a terrace, the private beach was only a one minute walk

relaxing outside on the dock. private parking.

easy parking close to shops and restaurants of matlache

host thought everything you could need in the kitchen to prepare food

clean, fun and relaxing and pet friendly

lots of linen, blankets pillows with a well stocked kitchenette(thankyou

kept laundry machines occupied every day, only one working dryer, would be nice if housekeeping could

fishing rods to use off the docks, beautiful swimming pool area, tiki hut and gas grills, parking for large

the salt water pool was amazing

bed bugs, shower bugs, kitchen bugs, old time smell, nothing modern, old towels and bed sheets, very unprofessional

swimming pool and grounds clean and comfortable to relax in chairs and lounges on property

no laundry machine in room

only improvement i can suggest or to make it a little easier to get quarters for the laundry room

more washers and dryers in the laundry area.

apartment was very spacious and newly renovated

parking

and activities; shower soap and shampoo were of good quality; hot air exhaust from the laundry blows right on

cute property, good location, the pool was nice and i used the laundry facilities, which were appreciated

grounds were beautiful and well kept, room 144 was so convenient to pool, beach, laundry, and parking

the extreme price for a night's stay, the room was next to the laundry room for the custodians

great location, beach beautiful, laundry room at resort

they said on site laundry but it was onsight of a sister property

no laundry room had to go to another location to do laundry

we didn t need it but couldn t find a laundry facility as our unit type didn t have one

also, no one at the front desk really knew where we could do our personal laundry

felt crowded, the room was recently renovated and looked very cute, we used the kitchen and the laundry in the

fee is outrageous 25 self park a&25 resort fees (55/n) laundry with 1 set of machine causes other guests to

we also liked that the hotel had a really good free laundry room available which was a great help to us

room service so they missed out on about 500 dollars that uber eats got bringing it to my room

no room service.

i will be bringing my kids back to check it out during the summer

the laundry room, i didnt have quarters so i ended up bringing eveything back

and also please provide even a small packet of laundry soap and a toothpaste

it was nice how each bedroom was on opposite sides and the kitchen in the middle

the bartender at the pool was the only one working

marina and amenities including the pool and outside bar area

staff, beautiful suite with kitchen, great daily continental breakfast, pool, big exercise room, laundry room,

suite, friendly and helpful staff, everything was very clean and we used many extras like the laundry and hot

laundry facilities were useful

breakfast, guest laundry, outlet mall and supermarket just across the street

pet fee

the laundry services are advertised but when asked about them we were told they did not have any

no laundry

it had a nice little laundry room

another important thing missing is a laundry

on the third time i went myself to the staff laundry room and grabbed my own towels from staff

the hotel could not provide me with coin operated self-service laundry facilities.

no laundry on site

no guest laundry.

laundry room available

pool is very small but it s ok.. the hotel is very nice and staff is very courteous!

our room was very quiet even being near the elevator, laundry room and vending machines

beautiful- on top floor what a view of beach breakfasts varied and tasty parking free guest laundry very

close to the beach, courteous staff, and great breakfast

beautiful location. great size rooms with kitchen facilities. view was incredible.

breakfast each morning as great!!

laundry area could have been better

spacious room, laundry, somewhat heated pool, tiki bar

location was good and coin operated laundry

pillows were beat up, couldn't figure out the shower or hot water. no dirty laundry bag.

free fast wifi

tv channels and direct tv was poor coin laundry machines need updated ac unit in room did not work the

laundry available

guest laundry

the laundry hours

everything we needed/wanted, clean rooms, balcony, fridge, breakfast, fitness room, and pool

great location with nice porch, pool, laundry

laundry facilities were available and efficient, along with complimentary detergent and softener

hot tub and heated pool

next morning and this was a close place that supplied not only a bed but a great restaurant and bar right on

large areas to walk around, huge pool, restaurant on premises, very close to key west express

everything you needed was there except laundry

the laundry wasn't covered both pools are small not good for social distance.

no laundry room

pool and easy access to everything also had real refrigerator only thing missing was a microwave

quiet location, modern room, comfy beds, clean, beautiful outdoor pool.

walking to the resort to do laundry

good laundry facilities

didn't like the fact i had to cross the street to use the pool or go to the beach when i went on the website to

the younger staff were really nice but the kitchen kept messing our food up

good atmosphere at the new bar at the pool

i liked that there was a laundry room for guests, since i stayed there for two weeks

the pool area another faucet to rinse off your feet before going into your room so you don t track in

had an issue with baby roaches in the kitchen and bathroom areas

pool was nice and clean

i loved my room with a balcony overlooking the sea, comfy beds and a small kitchen area

the beds were very comfortable, there were laundry facilities right down the hall from my room and they were

the laundry room definitely needs more machines

their are no cameras in any of the hallways or around the building laundry room not in order breakfast way

laundry room was broken (staff was accommodating and tried to fix it)

the laundry facilities are broken

ice machine broken had to go to the other building to get ice and also found laundry and lounge that our building

nice laundry room and not a single bug during my almost 2 week stay

laundry available and desk clerk made suggestions for eating places

setting right on a canal, wonderful pool, room with a kitchenette too that opened out to the pool and directly

the wifi didn't work

laundry on site which made it easy to bring home clean clothes

their laundry facility was a little better

laundry facilities on only two floors out of 12 (not on our floor), fine sand everywhere (broom and

the laundry room needs a major upgrade

laundry facilities came in handy

the laundry room needs work

guest laundry is free and a real plus because of my extended

laundry on site

i loved the free laundry facilities

the free laundry is plus for me, also the pool was nice

most of the machines in the laundry room were broken, the ice machines

live the laundry room on the 3rd floor

sheets, refrigerator and pool were clean and guest laundry facilities were very clean

a change machine and laundry soap machine would be a nice touch, but change was available from the front desk

our hotel room, elevator out of order the whole time, icemaker didn't work, wash machine in the laundry

no change for laundry. even went to front desk.

pool was great and the room was comfortable

the cleanliness and great breakfast....

clean, quiet, great staff, great room size and nice breakfast.

great new hotel, clean, friendly courteous staff and a great breakfast served every morning.

at the front desk was amazing but the room was dirty, items from previous guests and the laundry facilities were

at the front desk was amazing but the room was dirty, items from previous guests and the laundry facilities were

clean and fresh property. bar at the lobby, serving decent variety of items

we loved the nice lobby with a bar and grille.

that my kids enjoy be in the pool.

we were happy with the possibility of doing our laundry as we have been travelling for almost 2

liked the amount of room it had for the kids & grandkids

nice pool, friendly staff

easy parking facilities

we expected a one bedroom apartment and walked into a three bedroom, full kitchen, washer dryer equipped unit

laundry is not what you want to do when you pay a fortune for an oceanfront condo

were great kitchen fully stocked laundry in room front desk staff very accommodating beach was beautiful sugary

place has a great starter kit for a pot of coffee, salt, pepper, dish soap & a load of laundry

provides everything needed like laundry supplies, dish washer soap, all linens

pools, customer service, room

clean, friendly service, large breakfast selection.

breakfast could have been better.

just to sleep and fire alarm went off at 3:30 in the morning, causing us to have to stand in the parking lot

when i was sitting by the pool, trucks were constantly passing by right next to the fence that divides the

the bedrooms are located next to the hallway to the parking.

superb breakfast, has laundry, pool, comfy bed

possibility to wash laundry and use the pool

laundry facilities avail and ice machines conveniently located

laundry room needs some updated machines

it had a nice sized pool and laundry facilities

great pool. great laundry facility. close to everything.

towel replacement, you have to wait till they laundry, no access to swimming pools for sixteen straight days

area unswept room paint peeling pool area dirty laundry machines not working some front desk

i didn t ate breakfast, because i woke up late

the pool and free breakfast and wifi were a definite perk

the rooms that are large & quiet, the central location, plenty of parking, the fitness center, laundry, lobby,

very clean. has a restaurant and sports bar on site. appreciated the laundry basket in bathroom

there, from the shuttle service drivers (john, bill and leigh

the bar was really fun and the food at the restaurant was tasty

the bathroom door wouldn't shut all the way, wifi sucks, smelled weird

$5.00 per laundry load seems excessive.

laundry room needs remolding

breakfast! clean rooms! clean hotel great people pool hottub guest laundry safe area

our room was right next to the laundry room and sonia was quite noisy.

paying so much for laundry liquid

there was a guest laundry near our room and lots of noise outside our door late into the night

the laundry room was nice the main maintenance guy was nice

i liked the perfect temperature of the pool and the laundry was convenient

i appreciated having the laundry facilities onsite to be able to get a load done without having to leave the

star are very kind and friendly, but was out in room 144 across from the laundry room and got 2 nights were

so while this hotel doesn't offer any amenities like breakfast, a gym or an indoor laundry facility, it really

guest laundry area was clean and modern

just a bit awkward when i m going to do laundry and there s a homeless man sleeping on the folding table

the way to the laundry was not clearly posted

laundry room wasn t air conditioned.

the laundry facilities were dirty and unusable

the laundry room doesn't have a change machine or laundry detergent available

$2 per load of laundry for both the wash and the dry, costing $4 to do a load of laundry

it was clean laundry available

breakfast would be nice if they had a little more the just the waffle machine, and toast, also laundry machines

were no guest laundry services as advertised roamed all 3 floors for a working ice machine and got maybe 2 ice

laundry room, ice machine on third floor, lights on third floor) but largely there

building older- laundry room out of order (and there was only 1 washer/dryer) and some ice machine/snack machines

bags for laundry when the guests leave, maybe water provided in the room, also outlets on both side of the

was supposed to be a laundry room and there were no machines

i like there is a laundry facility. and vending machines for convenience

the laundry facilities were clean and easy to use, adding to the convenience of our stay

not enough breakfast options and tv didn t stream apps. i could only watch live tv.

everything was great but parking is limited after late hours

had to call customer service to get the wifi going. like why?

laundry machines were great

could have used utensils in the kitchen.

staff, beautiful views, cozy furnishings, well-equipped kitchen, lovely pool and allover great experience

but there is no beach , spa didn’t work it was not a high star hotel the balcony had nice views but it was

pool was big and very nice

room with out refrigerator, no laundry service

the room should be have a small refrigerator and laundry service

it would ve been really nice to lounge rooftop by the pool and bar

pool and bar were closed because of this which was disappointing

kitchen with coffeemaker and fridge maybe a microwave don't remember i didn't go to the sky bar i had a concert

the pool and grill area ..

luckily the rooms have a small kitchen so we just cooked in the room

breakfast was good and perfect

liked that its equipped with a kitchen , it has a gym and pool

limited checking, checkout parking.

location good, laundry facilities on site.

pool. but the washroom was locked. really??????? laundry room was amazing.

equipped kitchen walk in ready clean laundry room great house keeping providing cleans towels with out question

elevator, laundry room, ice, snack & drink dispensers, quiet, microwave, fridge, hairdryer, iron & ironing

spacious room with small kitchen and bathroom

room smelled musty, and dirty- like a bag of stale laundry

the room was great. not enough laundry facilities for that size of property in florida.

at the pool so we found something else to do the people were throw trash and food in the pool my kids went and

front desk staff is overworked, the don t have enough help, the bar a restaurant were not even open

pictures and description of the room made me think i would get a room next to the pool and not one facing the

i also like that we were able to do laundry

great wi-fi and laundry room

laundry onsite, and they give a discount to the ale house and dairy queen next door

breakfast over and beyond

we were there for over a week and found the front desk staff helpful with local knowledge like golf courses

laundry bags that were given by the front desk kept ripping

staff was very friendly. rooms were clean. laundry facilities in the hotel was helpful.

second floor, exercise room, and laundry.

i didn't use the pool, but it was a nice set up and i appreciated the self-laundry

free parking on the site

laundry location. ok

tenants that live there long term are always in your business & i used their laundry facilities to wash my

property was full of questionable, unruly guests, loud kids and a bar that attracted a motley crew of locals

they didn t have enough breakfast items

i don't think it would be a place to go with your kids

in rooms & in laundry room

parking

pet friendly! nobody batted an eye at the breed or size of my dogs high was very relieving!

it has a kitchen

hotel stated it was non-smoking but the rooms smelt strongly of smoke, the beds made a lot of noise any time

small pool

room was spacious and included a beautiful kitchen equipped with a stove, sink, large refrigerator, and dishwasher

room 134 next to laundry

everything except laundry staff noise!

area is to cramped to get breakfast

the pool was clean and well spaced for the patio area

pool was cold and lots of bugs. maybe the filter wasn't working?

dirty carpet in hall. laundry facilities unmarked.

24 hour coffee, front desk staff are friendly, on-site laundry

laundry wasn't working and wifi was slow

staff is friendly, comfortable beds, laundry on site, convenient location

location good breakfast gym

hotel amenities, on site laundry, location is right off the interstate and free hot breakfast

some employees in common areas, (electricity, laundry)

laundry room was out of order

it was close to the highway and i also liked that there was a laundry facility

i asked for extra towels and they said they would bring after laundry caught up that didn't happen

wifi was practically non-existent

parking not real clear.

parking was a little cramp, but thats due to the neighboring hotel

i had a roach crawling above bed on second day . i had to reconnect wifi 4 or 5 times daily

wifi didn't work well

also the laundry service was superb and cheap

having a shuttle to airport- key to choosing hotel

parking is not secure, they unlocked our car and stole my daughter's earphone with some money and

airport shuttle was so convenient & location

rooms were bigger, water pressure, check-in, airport shuttle, geat breakfast, friendliest staff, restraunts in

the laundry room dryer was out of service the whole te we were here

everything needed was available, bed, in room coffee, tv, internet wi-fi, laundry

i liked the breakfast, laundry room and ice machines

staff was very good and the laundry facilities were broken but the person on duty actually did my laundry in

clean has a pool laundry and king size beds

laundry machines were dirty

the fact that the laundry room closed at 10pm

laundry was out of order

will stay again for that ceiling fan and in house laundry!

no airport shuttle bus, but they supplied an uber.

tub was clogged, floor not vacuumed. needs more than one laundry facility

the pool was great the hot tub worked and was hot

were some loud kids running down the hall, banging on our door late at night but the front desk addressed the

i had to wait a long time for the shuttle from rsw to hotel and he made it right

free airport shuttle was super

free laundry and coffee a bonus

free laundry

facilities included gym and laundry room where you can do laundry free

it had laundry , workout facility

friendly staff and clean rooms comfortable beds, laundry room and large refrigerator

parking awful to many trucks taking numerous spots laundry service expensive

really clean. lovely staff. has a nice sized pool, guest laundry and delicious free breakfast.

laundry didn't work. remote virtual check-in made me uncomfortable.

were in room 110 directly across from the laundry room

room was considered non-smoking but i could smell laundry fumes and people smoking in other rooms

was no parking on the premises for myself or my son and his family who were paying guests

good location, rooms are comfortable, plenty of parking.

plus the courtyard/pool area was a great place for the two families to relax around the fire for a pre wedding

pool wasn't recently cleaned

parking was crowded.

17 trips down the hall, down 2 flights of steps, out the door and around the tennis court and the pool to get

the pool is so tiny and only 4 1/2 feet deep and had a basketball court beside it not relaxing at all

the breakfast was very satisfying

breakfast was good first day. but not as many options the other days(weekend)

pool is heated and has some shade to use if needed

saving on laundry is a good idea but it would be easier with more towel bars and hooks

to use the laundry facilities

was placed by the laundry room so i heard a dryer or something going constantly

room on the first night was next to the laundry facilities and was noisy and i had a hard time sleeping

kick back, breakfast, cheap self laundry

there was no laundry bag

super small pool

opening the breakfast buffet a little earlier on the weekend as there were many families with the kids who came

breakfast was good location was great

the airport shuttle was great, outdoor pool was a little chilly, no time for the breakfast

a simple on site restaurant and microwave in room. was great to have laundry service

that the laundry facilities were not in working order.

having a count machine for the laundry.

the front desk staff went above and beyond helping me with change for the laundry

i had to take my used linen to front desk and then follow desk attendant into laundry room to properly discard

liked being able to do our laundry there too

a fantastic continental breakfast and laundry if need be

no hot breakfast, strictly grab and go little bags

decent location. no chairs by pool, or any indication it was open.

very nice room for the price! we enjoyed swimming in the pool which was very clean.

had a great breakfast and nice kitchen in the room

they have free shuttle service to the nearby airport and the staff was friendly

pool hours are very limited

the breakfast was great and the staff very friendly and professional

we had no parking problems

and was able to do laundry

staff went above and beyond for my family to get a early check in, nice, clean , and love the staff and

peleton in the gym

location. near the airport. it had an airport shuttle that was in-service.

parking is readily available and there are nice amenities such as pool, jaquzzi, bar etc

the detergent machine did not work in the laundry facility

the kitchenette had food residue

poor internet wifi in hotel; requires additional fees for any speed

from georgia to sw florida to find out they indeed do not do late check-ins and had to wait in a parking lot

no breakfast the room has kitchen but plain no coffee machine , no utensils

laundry service-none available

pool was small but didn t matter it was november

just didn't have anything about the pool being closed till we got there.

the orange juice that was provided in the kitchen for the breakfast was old/rotten

the breakfast was awesome , who don't like waffles, and beagles