we arrived back from lunch only to find a pile of laundry bags hindering our access to our room

no one on reception, the pile of laundry bags hindering access, and the fact that, due to the cel obert, there

car parking is free but a short walk away

there is parking in the surrounding areas near the hotel, but note, some of the roads are tight, as you are

rooms are big but was difficult acomodate small kids there because they have only one double bed

their is a laundry on the facility you can use for free

the wifi in my room wasn't working that well, probably because the room located at the last top floor

the other challenge i had, was that if you'r on the top floor, wifi does not reach

the kitchen was well equipped english is a problem, but google translate helped a lot

left earlier and didn t have time for breakfast (that is served in the dining area next to the kitchen) there

there is a well supplied kitchen to use and and an area to eat

electric kettle to heat water in the kitchen would be useful, but it was not a big problem as i could heat water

owners smoking in the kitchen

no room service

why was the room service snack not available in restaurant when ordering algo para picar with wine

wifi a bit weak in the rooms

parking on site

ordered food on room service - limited menu, poor quality food poorly presented

the room had a mini bar whoes sole purpose in life was as a table for th

wifi worked well

the wifi was fast

when it says pet friendly , it is most definitely pet friendly

lovely team on reception and bar and super convenient.

the wifi is good as i had a video conference one evening and there were no issues

contemporary rooms - ours was spotless, well equipped, had a furnished balcony overlooking the pool and garden

lovely pool

room pool house breakfast

the pool is gorgeous, the rooms are lovely and cool - even in august

hotel bar staff were very nice and helpful, but if you arrive at 3 pm, nothing is open until at least 7

very limited bar hours and room service

lovely arabic style hotel.. private parking with ev charging. large room.

a decent seating area in the bar - it was laid out with tables for breakfast

spa bath & bathrobes were welcomed

wifi was very slow

we tried to order from the bar and room service menu but the hotel said that then we could not eat that food

building design is fabulous. the views are amazing. spa was great and bedroom also very good.

i liked the view from the window, the architecture of the hotel, the delicious breakfasts, the spa and the pool

clean, has the gym and pool, the golf course is great and the driving range

great value. bicycle storage. the bar serves great value food.

pet friendly. good value for the price

very pet friendly and no charge

good service, the bar served tapas and also had breakfast available.

- pet friendly - location - staff

should have staff who could explain to guests in english all the information about accommodation, wifi and

breakfast was in the bar area!?

one morning i went for breakfast and stood at the bar for around 7-8 minutes, in this time 3 members of staff

double bed with cot side room attached had extra 2 single beds which was really good value the bar had a good

only one restaurant open. no snack bar for sandwiches at lunch etc.

very clean! the pool was really nice

the other superior bungalows are not as pretty, but are near the parking and i think they would be quieter

well appointed bungalow. outdoor pool and flumes excellent. lots for kids to do.

levante bungalows are new, very clean, fully equipped kitchen, own parking space, and own barbeque

cocktail bar needed more relaxed seating

it has a little gym for husband and swimming pool that kids enjoyed during hot weather.

free underground parking with large spaces and free wifi

staff on bar in the evening made us feel we were in the way - la coloratta a few doors away were very

swimming pool is small but has good temperature water which is good for kids

wifi and hot water pressure

good wifi, good parking, nice restaurant staff

good bar and breakfast

stayed for 2 nights and couldn't sleep until 2am in the morning because people sitting in the bar were really

wifi sucks

dont give you an iron, you have to buy the whole laundry service to get an iron

good choice of food for breakfast

perfect place to stay,close to the airport excellent breakfast. bonaire within walking range.

the swimming pool is very small, the water wasen't clean

outdoor pool was closed and no loungers around outside area

no laundry a bit ............

the laundry delivery service was right outside at 2am and made all the noise possible

parking

the bar area/breakfast area/reception is 1 space

outstanding front desk very helpful and professional. breakfast great.

little gym was great to have as an extra

good scented rooms and hallways, good toiletry, beautiful selection breakfast and dishes at the bar / restaurant

the gym was very small

good bar and restaurant facilities

for kids there is a nice play room that our son enjoyed in the 1st day

they also offer a convenient and affordable laundry service

there is a coffee/snack bar just a short block away, which if it is open, is fine, but real food options are

wi-fi was unstable. breakfast wasn't good. food quality in the bar could be better

and bar shut so was a little disappointed that we were unable to get refreshments at the hotel or

room, quiet and comfortable, and it probably had some of the fastest wifi of any hotel i stayed at in spain

the free wifi was reliable throughout my stay, and i enjoyed relaxing on the terrace in the evenings

no fridge no laundry service

they had a laundry facility and a gym, that would be nice

the only slight improvement that could be considered is improving the bar and sitting area.

asked for a bedroom for 2 adults and 2 kids and got 1 bed and sofa bed

full of kids and very noisy at night

i also called to ask if there was a laundry nearby and the lady that answered said she would call back but she

also we asked for laundry the first day and the say

beds too hard.ridiculous laundry prices!!!!!

a pity, for a 4 star hotel at least some fitness/spa amenities should be available

huge double bed a comfy sofa bed for the kids

gym needs upgrading

is nice : receptionist and staff in breakfast room its a good family hotel for kids with pools

wasn t much of a bar inside or outside at the pool, gym isn t great

breakfast was second-to-none

every day the kids club run from hotel have access to pool and is very busy

good room service

air con and wifi were slighty less good than similar priced hotels elsewhere.

if you want to visit city of arts and sciences location is superb and they are pet friendly.

wifi didn t work 4 out of 5 nights. very small closet

wifi very stable with good bandwidth

the swimming pool is small too but would be enough if you want to cool down a bit

lack of common space - hotel is not meant for family with kids.

nice bar with free drinks with their green initiative

hotel bar could be a bit bigger and cosier

wifi is poor compared to what other hotels include with their pricing

had a room that all five of us could fit it (2 adults and 3 kids)

we travelled with a pet and this hotel really makes it easy

great wifi coverage

staff was very friendly, our room was comfortable and perfectly ok for a family with 2 kids

location was great, room was fantastic. kids love it.

i'm not sure if our room was next to generators or laundry room or aircon units but horrendous rumbling noises

breakfast was nice, and the staff was super friendly, especially to kids

of the guests at the same floor thought they were home and kept their door constantly open for kids to run on

biggest downfall was that the wifi did not work for our entire stay of 6 days, and the front desk said it had

breakfast

clothes can be given to the laundry service for a fee per item

short period for breakfast - laundry service didn't follow my recomendation regarding wash and press my

the option you have to avail only the laundry service of hotel and has a

clean on the surface, dusty on the inside. no english channels for kids.

tasty buffet breakfast, with lot of choice

we gave our clothes to the laundry, but the hotel lost them and refused to acknowledge the mistake

laundry prices were also expensive

wifi didn't work on my visit beggars hanging around outside the entrance strange noises coming from

had great gym facilities and a nice pool with enough deck chairs

she was most unhelpful on our last day and when she found the kids charging their phones in the reception area

within walking distance to supermarkets and coin laundry facility

nothing except it would have been amazing if they had the use of a pool complex.

meniu, all sugar for kids, no veggies no fruits, just preset 2,3 options for 8 days

to groceries shops and walkable distance to city center and oceanographic and property has small kitchen which

very comfortable, lots of natural light, excellent wifi, huge bath and shower, very modern

no iron, or ironing faculties, only paid laundry

we had to send laundry out to have the clothes ironed

this meant daily changes of wet towels whereas we would normally have saved that laundry if they could have

a 4 star hotel i was expecting to have an iron i could borrow but instead they have a separate laundry service

room was large but missed basics such as laundry bag or iron

some kids came on the last day and it was not suitable for them

the rooftop pool and bar with incredible views is just

the gym could have been bigger

restaurant at night and thought the food was excellent the room was very big we loved the roof bar you should

service is slow the phone in the room is not connected- can t call the reception or room service

the facilities listed stated there was a laundry service and there wasn t , whilst a minor inconvenience and

soap/shower gel, kettle with tea, filtered water available for free, tv (didn't really use it), wifi was good

power bars available near beds for charging multiple devices

the wifi was also spotty and went out completely one night (which was after 9pm so nothing could be

staff were a bit noisy in the hall outside our room before 9am and being away from our kids for a few days we

curved toiletries didn t smell nice restaurant closed service minimal - didn t even drop laundry put in back

i booked this hotel coz its pet allowed, and i didnt notice i need to pay clean fee, 20 per dog

the gym could use a little attention.

the only downfall was the gym which had only one pair of dumbells, no weight machine and a few cardio options

the room was very clean. wifi easy to use. breakfast was plentiful and well organized.

laundry service was good albeit somewhat expensive

if you need laundry, there are many around, just few minutes walk

friendly staff, and also an amazing breakfast buffet

staff is nice. the room is so spacious. breakfast is also good.

wifi was very poor

there is a laundromat across the street which was great because the cost of guest laundry in the hotel was

no irons available to borrow, only a laundry service

breakfast and dinner

great location food was good and bar staff very friendly

2 o'clock) and they have luggage storage that means you can let your stuffs and

we loved the gym and the sun terrace, and the general hotel ambience was fantastic

the lobby area, coffee bar, the gym and the terrace

but if that is not relevant, many facilites are close to the hotel ( supermarkets, gym,

good gym

are cleaned every day, good wifi, air condition

the breakfast and evening bar food was pricey

roof top bar and restaurant was lovely, the views were superb

the 9th floor bar / cafe / restaurant is excellent

hotel doesnt really have a lobby or bar or anything like that, and they did not have towel slippers for the room

unfortunately, the roof top bar wasn t open on the nights we stayed

very friendly, helpful and speaks good english, room was clean, modern, comfy bed, great shower, wifi was strong

to the technical problems, i didn t have wifi for 2 days

wifi was down during our stay which caused some inconvenience.

wifi isn't free as they post on the booking

the reception staff speak excellent english and the bar staff were kind and thoughtful especially on our wedding

no laundry machine

wifi would slow down at times.

we had a lovely room with a balcony , very comfortable , daily room service which kept the room spotless

the wifi works well

the central location and immaculately kept rooms. good free wifi

they didn't have a laundry iron in the whole hotel. ud83eudd26ud83cudffc

they told us they had a laundry service, however that wasn't in service as it was sunday

asked for an iron but they didn t have one and the laundry service was already closed

lack of iron, you can only use laundry service. we didn t have double bed as requested

the first hotel i have stayed in which didn't have an iron only laundry service which was less than ideal due

sent lots of items to the hotel's laundry and one of my tops returned totally shrunk, it could not fit a 5 years

no proper laundry service , i

good value for money and flexible options for late check out

we arrived in the morning and because my husband had some work to finish, they allowed us an early check in

it would have been nice to be able to get an early check in option, but even if not available, to start least

inexpensive laundry service

appreciated the fact that there was a laundry, right next-door where we could wash our clothes and, as a bonus

a guest laundry facility

wifi reception at the room was so weak

wifi was very poor

while hotel was smoke free even on the roof top bar and terrace, a bit uncomfortable if you smoke and are having

were having some wifi issues during our stay

hotel with a beautiful rooftop pool and bar

very friendly, great location, beautiful art deco features, comfortable bed, wonderful rooftop pool & bar,

wonderful roof top bar , helpful informative staff

fresh towels are provided daily, and the room service is excellent

the rooftop bar was undergoing repairs

ceiling height is so high (which is great) but i was cold for several hours on my first night the gym is nice

nice vibe in downstairs bar

everything was perfect especially the breakfast

limited information from. staff about laundry services. please provide a sign

the breakfast looked very basic for the steep price- cheap motel style

super nice, well located, excellent breakfast (only 4 ), nice decorated.

wifi was fast

nice breakfast

stylish hotel with beautiful dining room and a bar ernest hemingway would have appreciated to sipping a glass

rooms were luxurious and clean location was perfect rooftop bar was

gym opens late in the morning (8:30)

room service food was below

sky bar closed a bit to early.

noisy with pipe work, for the 4th floor, then was woken pre 7am with the laundry

think if they had laundry facilities - it s would be beneficial for travelers especially in the old town

basic room with super comfortable bed, wifi worked fast

also, the breakfast was manned by a most able and kind man

fine location, very friendly staff, perfect wifi

sent laundry out and didn't realize the cost

no telephone in the rooms, so a trek needed to go to reception, no bar area and no room service or tea / coffee

wifi works well

shower as well as use of safe at no extra charge ,beds comfortable ,great tv to relax and free wifi

no room service at night

the curfew and covid rules it would be nice to have a bar to have a late night drink, but this is just bonus

very clean, good wifi everywhere on the hotel premises

best reception team and cleaning room service!

wifi signal was too weak and slow

we also loved the stylish decor, especially in the bar and breakfast area

very friendly and helpful, great location and a great choice of food at breakfast nice bar in foyer with reasonably

breakfast didn't look that appetizing, 6.50 wifi in room was very slow or not existing

it was a great room and enough space for the 4 of us (parents plus 2 adult kids)

the bathroom was great and the rooms are big with a kitchen space and lounge area provided

wifi was very poor only 5 - 6gb all the time there which is very slow excepecially for a city

iron available - only a laundry/ironing service for a fee - i find this unacceptable and very rare

iron in room or available from front desk - only option given was the laundry service

no price list provided in the room booklet for minibar items and laundry services

the roof top gym/ hot tub wasn t the best

the wifi

wifi was quite poor, really hard to work / have reliable zooms

the wifi worked well

choosing breakfast is recommended, it was great to start the day with that

the only thing when booking breakfast as part of our stay , it isn t made clear that the breakfast is served

cooperation with the lotelito restaurant - breakfast not included.

objects along with map of the city, helped me with taxi booking and managed well my requests for laundry (which

the beach was a bit further away but taxi around the corner so not a problem no spa on sight but was

hotel stuff are very kind, the room is very clean, bar is also good and the location is fantastic

location was very central, rooms very spacious and clean! with kids we enjoyed our stay!

a metro station but close to bus stops - weren t able to put us next to each other with rooms - gym only allows

furthermore, the prices for laundry service were literally a mockery, i

supplementary charges (laundry, bar) were very high

the hotel's free wifi was fast and worked without interruptions

could be added & maybe a future idea is provide tea & coffee between breakfast & evening bar although they do

hotel bar was only open at limited times, however, this is not really a problem given the choice of

the laundry is very expensive

they gave me free room service for my birthday - slices of cake and drink; which i really appreciated

clean big rooms with great air con and beds were super comfy and grest mini bar and wardrobe space and fab

mini bar there was no possibility to drink tea or coffee in the room.

good free wifi

laundry practlically not operating

food or room service after 10am- only wanted a nice warm drink before turning in for the night

air conditioning and wifi

town area easy to get around train station about 10 min walk lovely pool on rooftop with small bar very comfortable

to aquarium , since museum just about 15 minutes lots of restaurants and shops around good wifi

laundry service was returned to my room 28 hrs after i left it and 4 minutes before i checked out

the open air bar wasn t open till 8pm

the roof top pool is amazing and spa

great swiming pool, sauna + spa pool

we did use the gym while we were there and although still simple, is better than most hotel gyms

i used laundry services and was delivered pretty fast- i got my order ready the next day

hotel was fully booked), but as a consolation we have learnt that the sound was coming from the laundry area

the room rates are great deals relative to the usa, i found the laundry service prices to be a bit high

a special thank you to guillermo, who arranged to let us have an early check in

baby bed for kids 0-3 years was only about 80cm long whih is too