laundry and lift were not working

, the laundry room

laundry facilities are on the first floor

always the goal ud83dudcaaud83cudfff breakfast sparse but had no appetite anyway

they gave me a late check out. without me asking.

it has a gym and laundry room, pool

gym was small

pool is small and gym had very little equipment.

high quality hotel, ample parking, incredible speed internet and most of all the staff is above excellent

the staff, to the parking (free), to the hybrid breakfast everything was in pristine order

pool should stay open later for adults,

no continental breakfast, cafe bar expensive for food quality.

we did enjoy drinks from the bar ans snacks from the little condiment area

parking was not the most convenient and breakfast was not included.

the parking

parking is confusing plus construction.

purpose for picking this hotel was the indoor pool; however water temperature was too cold to put kids in, we

the size of the suite, the staff, breakfast, and indoor pool.

no carpets in the bedroom which was great, well equipped gym, friendly staff and delicious breakfast

we always prefer embassy for the breakfast included, but now they also have lunch, dinner and room service

self laundry only vs serviced laundry option at least offered

poor breakfast. not enough washing and drying machines in laundry. long queue most of the time

i was also told that they would check the laundry and give me a call back either if found or not and i didn

the wifi went off and on but other than that i have no complaints

early check in requires you to pay a fee. there's a paid wifi service.

could be cleaner, no laundry during weekend days, classic/old furniture, no reservations at frontdesk

restaurant, bar, convenience shop, free parking

pool area. pool water was dirty and very cold. hot tub was dirty and very hot

kids absolutely loved staying here as did i

hotel staff were very friendly, excellent breakfast and good gym facilities

there's a laundry room and the front desk keeps quarters to help you out

went well but would apprciated a service for the laundry to be done by the hotel the team of the hotel was very

convenient, lots of parking

the surprise $100 non refundable pet fee

liked it all but could upgrade gym with working scales

the laundry service is also quite efficient

very friendly staff. and clean laundry room. clean rooms. nice stay.

good value for money. laundry service useful.

the laundry facility was not clean.

only for the front desk clerk to tell me to bring them to the laundry and that i would have to wait until the

restaurant & bar is decent and the staff are friendly and try to be helpful

pool was not in service when we booked and the breakfast was not complimentary

breakfast looked excellent and a good number of folks staying at the holiday inn were taking

that breakfast ended at 10:00 instead of a later time

the pool was not available, and no discount was offered

the staff were really friendly and accommodating. the laundry facilities were good.

area was clean bar & grill was excellent,

very clean,free parking,security

hot breakfast

spacious parking and no noise nuances since close location to the i-10

also included at the hotel is a guest laundry, which was unexpected (but much appreciated), and a really good

laundry much appreciated

very friendly and helpful designed for a longer stay, so kitchen appliances were available and laundry

good breakfast...but no buffet because of covid

from the facility itself, to the staff, to the cleanliness, the atmosphere, the breakfast selections, the pantry

small kitchen with some essentials in case you don't want to eat out was a nice plus

great breakfast clean friendly staff

we wished the breakfast was served later :)

breakfast had good variety and the fruit was fresh

the housekeeping lady gave us extra blankets for the kids

the room service was happening once every 5 days

breakfast and supper were also supper

breakfast quality and selection

friendly staff and outdoor pool/basketball court

location, good breakfast daily and a friendly staff rooms were very clean and housekeeping did a wonderful job

created a mess to get shirts to, and from external laundry service - air cond fan impossible to fully switch

t have any and housekeeping was gone for the day and they apologized what facility do not have a laundry room

the end of my stay, i was asked to pay for the laundry to get clean, the room i was in, i reported the air was

think they should get a change machine for guest laundry since they don't accept cards

staff was helpful and friendly, there is laundry room for guests on site

right next to a few good food places that my kids love and they did have fun in the pool

breakfast only few cookies and bananas, cold coffee, not much to eat.

the time for breakfast

eat breakfast, but doesn't seem like much if you're hungry or god forbid, have a family; coffee ran out

the size and kitchenette

no room service

much of a room service to speak about

everything! all of the amenities, for places inside , pool. free parking, friendly staff!

fridge is wired so you can’t put your own items in it - not the best when you have little kids

all well maintained, great breakfast, self parking free at the garage, bring earplugs as the bar can get very

the parking

like smoke, arguments in the parking lot at 3:00am -cops called, looks dirty, hole in wall

sonesta claims they have a laundry facility

too many things out of order pool, business office, laundry and broken gym equipment

a better breakfast selection the entire stay was the exact samejuice, samecereal, same toast and cookies

too many things out of order pool, business office, laundry and broken gym equipment

breakfast was ok, the pool was nice.

the gym was nice and there is an on-site laundry for guests

we didn t have enough bath towels specifically face towels available for us because laundry wasn t done on

to the hotel at 9pm and was not able to check in until 2am the next morning and was not honored a late check

pool was not heated (december trip)

breakfast was great

we went & bought roach spray, the sheets were filthy and when we asked for new ones she said that laundry was

breakfast laundry

laundry facilities was nasty, dirty

clean, facing the pool

swimming pool was nice, the hotel is pet friendly, and the waffle maker was the shape of texas

laundry, good size rooms

had great qualities for an extended stay. cute laundry. friendly staff.

updated and clean and free laundry mat!

the staff are really nice and accommodating. being able to do laundry at no cost is amazing!

large with a good table/desk and seating area, and there are good facilities to do your own laundry

the call went to laundry since it was after 11, and the lady said that since the front desk is closed at that

laundry person was checking in guest not professional at all

the laundry was out of order since i arrived

hallways crowded with equipment,room did not have kitchen equipment,staff had no change for laundry,did not

and friendly employees, clean room, laundry facility, it's like a whole apartment

room, bed bugs, unclean towels and during my stay never changed the sheets, they said they have laundry problem

but everything worked inside the room, the bathroom, the laundry room, and the snack machines

dirty stairs, unclean sheets and towels, they have laundry problems, they never changed my sheets while staying

very spacious room, big bed, kitchen included, laundry facilities.

lot of the offerings of the hotel were out of order: the washer in the laundry room, vending machines in the

didnt have quarters for laundry machines, there was no atm & no coin changer so staff adjusted bill & gave me

decor in rooms, wifi is excellent, decent breakfast, lobby is clean and right, laundry was a bonus

laundry is not clean

facility has laundry, workout area, and a lot of shopping areas and restaurants around the hotel just in case

parking due to discarded mattresses in one end of the lot as well as 2 large demo sized metal trash

pool was dirty

i didn't wake up early enough for the breakfast but overall everything was great

computers never worked washer and dryers was broken all the time elevator was out all the time pool was green

swimming pool

the parking is terrible

open bar and restaurant were great

the bar not open

location, free parking, cleanliness.

of the pool, the pool size was very small, and you have to access the pool and the fitness room from the

lots of parking, fire pit outside which was great, room was nice

clean facility. good price. the kitchen. free laundry.

the fitness room is attached with laundry and gets too hot

cable, no streaming apps, no dishes in th kitchen

so only cooked breakfast

i was impressed with breakfast and the free fountains drinks 24hours

one of houston's busiest streets westhiemer and just outside of the beltway 8, great value, free laundry machines

this is the 3rd candlewood suites property i have stayed in the last 30 days and even though the laundry machines

highway was dirty because they was remodeling what i paid for i did not get i couldn't use the laundry room cuz

the staff was helpful and i loved the market place and free laundry!

we love the bed and the kitchen. very clean and comfortable.

guess laundry out of service and seem no intention to put it in service

parking

great for multiple kids, the privacy of not being able to hear families with multiple kids was great couldn't

breakfast , happy hour and we loved the shuttle person he was great

the premium upgrade that came with drinks + snacks in the room and the late check out

wifi is extremely slow, cant really stream or download anything at 4mbps download

the room smell a lot like cigarettes and i asked for a non-smoking room

i booked a smoking room and was given a non smoking room

very nice staff, nice room, bed was super comfortable and they have the option of smoking rooms.

i liked only location and laundry.

if i really had to be nitpicking anything i guess the guest laundry area could ve been bigger cause it was

used the guest laundry twice which was

the pool was clean

wifi, free breakfast, free parking, safe

during my stay, i used the laundry machine provided for guests, and it completely ripped my shorts

no laundry

only the laundry.

seemingly safe area and well lighted parking lot for late night

gym is great the hot tub and pool are perfect and the rooms are so big its like a small

laundry prices are high. though i don't know what other hotels usually charge.

indoor pool

the pool and the gym are closed

the kitchenette

very friendly, allowed early check in

the breakfast was great and laundry & gym was a bonus 8 used both very clean

nice staff , clean facilities, & great breakfast.

the staff was amazing and my son loved the pool

breakfast was very good and we all had more than enough to eat

the pool for the kids

laundry detergent spilled allover three machines and it was never cleaned

my second day the front wouldnt give me change for laundry room

price of laundry facility

rates keep going up,some of the staff have poor customer service,i wouldn't receive all of my laundry or wasn

the staff and the kitchen

very clean. delicious breakfast and the laundry room. made the stay very comfortable.

no designated area for trash and dirty laundry drop off, since no housekeeping was available due to holiday

it s clean the staff is awesome my kids enjoyed the pool area ,

the room, the kitchen, and tv options.

very clean and almost a full kitchen

moreover, the laundry area is filthy and virtually unusable, with machines that are broken and appear to have

the door by the pool doesn t unlock, you have to leave a rock so it don t close

in the bed dirty covers that had blood stain and red stains, very pissed off about that and the pool was

second night and i paid for a night i didn't even stay that s how disappointed i was and the bar was not open

that the bar was closed and you had to pay 10 for breakfast

laundry machine and dryer were broken by the time we stayed, which was very annoyed because

the front desk girl and the laundry lady

entrance to parking lot was a little confusing

breakfast staff lady was excellent

location, cleanliness, room size, room amenities, parking, etc.

asked them to do my laundry

breakfast was adequate

the bed was so comfy and the breakfast was amazing..

long distance to downtown. we had some issues connecting to the wifi.

the breakfast. the staff were very welcoming. very clean comfortable room and bed.

no elevator. have to climb stairs to do laundry

no room services, breakfast in a bag gym closed laundry closed

laundry room was not working my main door was broken in my first room and didn t lock and the

three nights and had to bring our own laundry to and from room to desk to get fresh linens

customer service is below zero, gym is out of order, pool is dirty, laundry is out of order, no cleaning staff

the self help laundry is always a big plus as you do not have to over pack or spend time looking for a laundry

laundry was down and wasnt free breakfast

parking

pool. was too cold. to swimm. ud83dudc94

wifi was horrible

loved the laundry room

wifi was really slow, the room my boyfriend and i got was a kitchenette and the garbage disposal

also, the complementary breakfast was fresh and delicious

friendly staff , meeting people from other areas, the breakfast

the room layout with kitchen, desk area, and seating area was so nice during a long stay -- it didn't feel like

given a giant rolling laundry bin to move my bags into hotel

our room was not clean bed was not made the shower was dirty and the kitchen as well.

open wifi

the free internet, parking and coffee were good

the kitchen, it made me feel like i was in my house ?

i dont think they laundry the towels and sheets

many amenities including a starbucks, indoor/outdoor pool, hot tub, gym, restaurant, bar, and laundry

area & free parking

m a single mom of two kids

the free wifi is not that good

no laundry service

but we want to stay next to our kids room

during my stay i did indulge in some room service desserts

good restaurant and nice pool area.

also pets should be limited to one floor

vwalmart almost shares the same parking lot and other shopping is close by

lack of kitchen utensils

liked the kitchenette

it felt unsafe seeing a car in the parking lot w/a busted window

tv didnt connect to wifi

did not eat breakfast

parking was right by the rooms for easy access. right next to walmart too.

no wifi

the hotel is really small, parking lot only fits about 30 cars or so

it was neat & clean. nice parking lot. big rooms.

the workers were really nice, the bar was great as well.

pool dirty

the 1st floor rooms by the pool even have patios

24 hour gym, pool, breakfast, staff, lots of great qualities

the pool and the energy great lobby

comfortable beds. laundry room, and machines. friendly staff.

it smelled of laundry soap which implies that it was fresh

i had kids and family , this is freaks all my family and never never never come back this hotel agian

parking was lighted and no solicitation in the parking area

the rooms were nice and up to date. breakfast was good parking was convenient

are clean and the kitchenette allows you to cook in

went very smoothly & quickly, the front desk attendants were friendly & courteous, and the breakfast was awesome

full kitchen, separate sleeping room from living room

breakfast and service

the room size & all the utensils & appliances it comes with. i loved the size of the pool.

hotel appearance, when we got off the elevator to the right trash on floor, a big crate of laundry, weird smell

they also have a fine laundry facility

pet stains everywhere, dated, and

small pool small gym and breakfast is terrible

typical simple breakfast buffet

we made use of the grill, which turned out great, the laundry room, which was neat and clean, and the breakfast

laundry on site byo laundry detergent

the parking was full at night and the security was very rude

the breakfast wasn't good not enough to choice for kids

the room was perfect, had a full kitchen, comfortable bed, and a nice sitting area.

the laundry room noise was right where our head was while sleeping so we heard the washers draining and

loved the pool, gym and guest laundry facilities was much appreciated

good room service

location on toll road and parking lot not very accessible

pool was being worked on, and that was one of the reasons i had picked this place the indoor

not clear how to connect wifi

pool gym room

sound of a/c is loud, breakfast need a lot improvement.

wifi is slow, and not a good signal having a hard time getting some work done, the refrigerator is

lot could use a little more lighting and they are only serving paper bag grab and go breakfast still

no breakfast available in the dining room due to covid.

was way too difficult to connect to the wifi

they did not disclose that pet fee was $50

wasn t no clean towels i had to pay for washer powder and pay to wash and dry my towels no room service i

great pool area, the hotel was fairly new and updated

the laundry room didn't wash the cloth right

sheets are not clean / not dry yet from laundry

the laundry machines didn?t work, the room was hot, no management on site

old things lift not working very old laundry

room was spacious, staff were friendly, free breakfast was good, nice lobby, love the laundry

spa room

the pool was green and it needed cleaning

the place to eat breakfast is super hot. the elevator has a scary sound when i used it.

there was no breakfast

more a/c in the lobby/breakfast area. slightly softer bed.

laundry facility was a plus.

i wanted to use the laundry but i found it a little expensive, for a tshirt 6usd seems a lot

wonderful breakfast, free laundry room

pool and the amazing front desk clerk that was working friday nights

staff was excellent friendly and attentive and my 4-year-old absolutely loved the pool

many parking spots in lot and we saw few other guests

there was no pillows, no wifi, no towels, there was cockroaches, dirty bed sheets, no comforter

time is somewhat shady with some people smoking and loitering outside on the stairs or on the parking lot

there is no breakfast, the kitchen is closed and no one is there to open it

just the wifi

laundry services aren t expected everywhere, especially 3-star hotels, but when i saw a laundry

they also texted me the wifi code as well

they didn t clean they pool after multiple attempts of telling them to clean it , and it never got clean still

think there should be better management to ensure parking is available for hotel guests

bar next to the restaurant was great

easy to navigate the laundry services which are reliable and efficient

the parking is gated.

quiet location, secure gated parking

well lit parking lot and security coded parking gate

there was a car in the parking lot and looked like someone stole the 4 wheels from the car

everything was clean food was good. beds was clean. and laundry was also clean.

the staff. they are greedy and rude. the laundry is not clean and they brush you off

wifi there was so poor,i couldn't use internet and the door card was just messing up- i spent

the pool may need some lounge chairs for relaxing

parking was tight,had people outside the front doors that probably didn t belong there, there

laundry room.door was broken

well lit parking lot

the early check in, breakfast and peace of quiet.

hotel breakfast was more than $12. denny's across parking lot half that price.

there is a pet fee of $75 that is not stated anywhere in booking information

the entire place was spotless, and the free morning breakfast made the stay even better

reserved double bed non smoking in advance and they put us in a smoking room with a can of air

liked the quality and the fact that it had a small kitchen.

online it said non smoking room and a swimming pool but the room was smoking and nooo pool!

very secure, parking lot well lit. rooms clean.

on sunday the room was shacking i think we was under the laundry mat!!!

breakfast prepared at the bar was great

pool should be open a little later!

it's close to the freeway, very clean, and 24 hr gym.

pool - it was nice until a group of 14 kids came in and stared jumping making splashed everywhere

no laundry room, buttons in the elevator were broken, only one waffle maker worked, so there was

kids running around upstairs all night

breakfast for the kids

spent 10 minutes teaching me how to connect to their wifi

location and free parking

entire staff, from checking in, to dining on the breakfast room, were unbelievievably warm and gracious

pool area was nice

no breakfast due to covid. there was coffee which was good

we didn't eat breakfast, we did enjoy the stay.

no breakfast

always book places that have laundry facilities and this place is no different

) the refrigerator didn't seem to cool and then defrosted into a puddle that wet my laundry basket

early check in

surveillance is everywhere along with hd parking lights , so no need to worry about your vehicle

very well lit up, security cameras, front office had a big screen monitoring the parking lot and for that i

the kitchenette

had cigarette butts everywhere the parking lot was dirty, the rooms had all kinds of bugs inside and a few doors

smelled a loud urine smell in the bathroom also the kitchenette didn't come with pots or cooking

my son was robbed in the parking lot

my two year old fell in the parking lot over a wire that was sticking out of the ground

$3 wash & dry laundry

all of the noise from the main check in office as well as being placed by a maintenance room and laundry facility

broken furniture, dirty tub, laundry facility down

amenities like laundry, business center & first floor bathrooms were not in service

i would like to see a better laundry facility and a better price to wash

laundry facilty

and they weren't as helpful as i hoped - no quarters for the laundry

it truly is pet friendly

missing that should've been there and there was an ashtray in the room although it was a non smoking room

the smoke detected in the non smoking room

laundry machines seriously need to be updated to be able to take debit cards

friendly staff, wonderful room floorplan, convenient parking.

worth the price and pet friendly

kitchen was not furnished, but items were brought in a timely fashion after asking

the smell of pet hair and dander in the carpet. it should have been neutralized better.

the last guest, the tv didn't work and the drug dealers hanging outside on the balcony and in the parking lot

free wifi

it wasn't very clean and there was drug activity in the parking lot all night long

they overcharged us and then gave us a smoking room when we asked for non-smoking

price, friendly staff, accomodating staff, good location, good parking and very well illuminated

cleanliness, the laundry facility, the pool

even found trash in the parking lot

breakfast was typical of what you would expect for this price range

hot breakfast,comfortable bed,clean,staff very friendly,location, number of outlets in the room

great location friendly staff,good breakfast

but to make things right the staff allowed me to finish up my laundry using staff laundry room

husbands and my personal laundry bag with our clothes in it was taken from our room when we were out, housekeeper

on the building is very poor the air-conditioners don t work properly the dryer for guest laundry doesn t

gym

pool was outside

facet in kitchen area is no even close ro

the room and the kitchen utensils were dirty. i changed rooms, and it was dirty too.

easy access from our appointment, clean, friendly, pet friendly

spout on the kitchen sink. should of came out further, so you don't get water on the counter.

building with small but functional kitchen on the rooms

have to dry a couple times for laundry to be completely dry and not heavy

good location, good value, they had a security officer watching over cars, pet friendly

site of room was perfect. no extra charge for pet.

like the security in the parking but it was kind of small

pet friendly atmosphere

the laundry area wasn't working, so we had to go to the local laundromat

better security in parking lot. my dad's cadillac converter was stolen

the staff was very polite and courteous and the lady in charge of the breakfast room.

pretty decent hotel with that price and it's pet friendly.

gated parking gave us a sense of safety/security

laundry facility was not working and pool was to cold and the trash outside was stacked up so high

laundry facilities on site, good breakfast options

water provided not even for sell, no wifi when i need for work, bad smell, room looks dirty and old, individual

wouldve liked a better lit front parking lot

great breakfast and beautiful and clean rooms