no laundry avalaible the weekend and gym too busy (so not accessible)

laundry prices were astronomical but fortunately there is a lavanderia next door that charges 11e

no noise in our room even though close to the pool

this includes dining room staff, bar staff, entertainment and reception

maybe wifi could be secure instead of open.

sent some laundry off to be pressed before a wedding i was attending 26 hours later

room key was temperamental and the qr code for the room service menu was not in the room

breakfast great, staff were very attentive and helpful as solved all my problems all the meals on

the bar in the evening was relaxing and our room very comfortable

beach in front of the property is very rocky and not possible to get in the sea with kids, misleadingly there

she was working the front desk, then we would see her in the laundry, helping with the restaurant, etc

breakfast amazing

perfect great breakfast

breakfast was very very good

beautiful terrace and pool

we paid for laundry service and they ironed and folded everything and brought it to our room

a pool would have been the icing on the cake.

the kitchen was well equipped and the walk in shower was excellent

fantastic breakfast selection

hotel was better than i expected the room ,staff , breakfast,location was excellent i cannot say enough the

with closed in balcony which actually suited us my sister had an open balcony overlooking sea and pool which

needed more shade parasols at pool

lovely location. staff very friendly. lovely pool. very good evening meal.

nice pool, friendly staff, ample parking, supermarket close

the place is nice and also the room, pool and restaurant delicious

plunge pool was perfect to cool off after a hot day

the plunge pool came in very handy in the intense heat keyless entry was a good idea, to save carrying keys

great location, well equipped kitchen area, very clean

area near the pool isn t spacious but it s not an issue , sometime it feels like the whole place is yours

and cozy, a small kitchen yet multifunctional, convenient access to the hotel and room without a key or card,

was absolutely fantastic , room , food , everything , costs for room and laundry all perfect we had a small

the pool was just what we needed after a long drive

embraces its olive pressing history a wonderful spanish experience with great staff and lovely pool restaurant

hot breakfast choice (bacon and eggs) were kept in heated dishes but weren t hot enough.

parking for car

wifi wasn t working well and we could not get a signal in the room, only in the reception area

location, breakfast, speedy wifi

wish the cost of the pet per night was cheaper

could not get coffee until 1730 when bar is opened.

nice bar area on terrace

resepsion had bar with cold beer

understandably the restaurant and bar facilities were very minimal during the current situation

location excellent the bar was clean and excellent views to the

expensive, no breakfast, no mini bar in the bedroom and unhelpful staff.

use the breakfast facilities, although when we did go to the bar area the lady didn't seem very welcoming so we

the spaces are cozy and the team was very friendly and helpful

excellent parking, staff were very good, laundry service was super fast very good

do it yourself laundry which we were most appreciative of

i was expecting a bigger gym

it has a cozy gym, basement and rooftop swimming pools, game area, themed buffets, live music and dancing

a special thank you to faran in the bar who kept the cocktails coming and was so friendly and professional

the view was gorgeous and the tortilla served at the reception bar was the best

excellent customer service by manager, room facility, pool, breakfast.

breakfast was croissants ham cheese boiled eggs delicious cake orange juice and nice coffee staff

no charge for the indoor pool

there s a nice pool and convenient parking

spa was close, swimming pool was close, gym was closed

cleanliness of the room, its fixtures and fittings and the beautiful view of the pool and garden area really

it would of been nice had there been some entertainment in the main bar in the evening

too many broken sun beds, entertainment poor, especially kids entertainment.

the spa was excellent

excellent value for money. great central location. wifi good and free. british tv channels.

location swimming pool

the breakfast had a good choice of hot and cold food which was constantly being replenished

hotel is conveniently situated close to bars, restaurants and shops

would benefit from having a wee snack bar for when lying at the pool.

great breakfast, great outside pool, inside pool for money

spa was overrated

whirlpool bath in the room did not work properly the 24h room service was not efficient, the dinner was not

inside pool only for 20 with spa, parking 15 (but free street parking available)

great breakfast, great outside pool, inside pool for money

is a great hotel for families, the water park is perfect for all ages and a brilliant addition

enough parking place for all guest, weak wifi, irregularity of cleaning service and organization of night shows

at the bar, tables were not distanced and the bar staff were allowing in one instance 17 people to sit

the kids loved the waterpark

the entertainment was great each night (but very very loud with small kids trying to sleep)

each block has a laundry facilities but some of them don't work ,or out of use

location for family with kids,lots of things to do for the kids ,the pools were clean,food was good and varied

gaming experience quite short at 30 mins main pool access could be more wheelchair friendly car parking expensive

great pool area, everything very clean

kids constantly entertained with movies games and treats

breakfast

the spa has extra cost

clean, staff were very friendly, spa was super, the room was very spacious and beds were so comfortable

we couldnt access the spa zone with a

clean, very kind staff, breakfast very good but the room is so comfortable and area peaceful for rest that i

on another occasion we waited more than an hour for room service

the roof top bar is under staffed

not even a water bottle, no tea/coffee making facilites, no minibar - just a minibar fridge, no room service

amazing breakfast, great pool and plenty of space for sun bathing

the room and staff and pool area

of rooms , cleanliness, all facilites indoor outdorr pool

not given wifi code at check in had to go back down to

room very comfortable beds and fab veiw over the pool lovely warm indoor pool and enjoyed the spa and excellent

there was no wifi also could not even use my roaming either which was unfortunate

the guy who did the kids entertainment

the food wasn’t great no choice for kids food and chicken was raw

pool area extremely clean and tidy

having to pay for wifi and room safe.

we arrived after midnight and were offered use of the snack bar so we could eat before bed which was a really

would prefer to have acces to the gym from 6

handing over 20 deposit for two pool towels and a 2 laundry fee is a big cheeky

polite staff, spacious comfortable room. great pool and bar that did a fantastic shandy

breakfast excellent choices location good staff extremely friendly

we walked in with some other customers (white) to the kitchen for our first dinner and we were pulled aside

gym closed

the room doesn't have an iron and ironing board so put some clothes into the laundry service for ironing and

the towels looked like they' d done a few too many trips to the laundry.

location. indoor pool. excellent rooms

amazing kidsclub, minidisco

although the pool was very cold

the entertainers were good, especially nacho who the kids loved

wifi is poor

very family orientated excellent for kids

focussed staff from the cleaners through to the restaurant, bar and entertainment

spacious room with large tv with plenty of english channels, wifi, good size fridge, kettle, mugs and a nice

were completely done over by the laundry service, we had a small bag of cloths washed and they gave us an 8

one was told they don't have any most guests are over 60s better for older people wasn't much for kids here at

when we drank in the bar the bar tender was personable and pleasant making our experience all the more enjoyable

value for money and lots for kids and adults and the free bus to the town even though i didnt discover this

hotel, very helpful staff, gorgeous pool area, great facilities for kids and breakfast was

and if there is laundry service would you kindly mention that on web page

breakfast was only lukewarm

i stayed in benidorm 10 times last year and its by far the best food in any of the hotels, bar staff always

indoor music in the lounge ,poor selection of snacks at the pool bar

maybe high season would be more families but at this time of year , i’d avoid if you have kids

the food was very spanish orientated and no special kids menu

if you wanted an iron, safety deposit box, use of wifi on the premises, even a jug of water at the dinner table

is a good hotel, 4 stars probably because of the spa and gym and indoor pool

the spa was nice

gym was very old and not good.

stuff wasn't friendly at all , it felt like the place is dead , we forget our clothes in the laundry during the

there was a gym, a nice pool area and laundry

the gym ( although it could be updated) the self laundry good selection of food

no atm available. laundry was expensive

the hotel had many amenities like, a gym/self laundry room, the swimming pool area was

pool floor is made of small stones that are rough and ripped half the tow nail off my little girl

one of the lifeguards are on the slides was brilliant with the kids

the location is good- we visited the water park and natura animal park which were great

with massive 20kg suitcase and bags pushing a special needs child in her buggy and 3 small kids in tow to sort

great place for kids lots of entertainment

next to reception, you ll find a laundry room, an atm, luggage storage, and tour agency representatives

at this on arrival, soon faded away when i saw the animals and swam in the lagoon pool at the water park

we loved the animal and the water park

much to do, safari and water park were amazing

no kids play area near restaurant/bar

a drink at the bar and not being able to take to the restaurant, this was annoying and odd

the bar service was a little slow is my only thing.

location nice size pool good facilities would not hesitate coming back to this hotel next

nice pool area with bar close and good

nice pool area with bar close and good

the pool is lovely and the bar prices are fair

of smirnoff ice @ over 4 euros one small bottle does seem out of order, given that all other bar prices are so

great selection of breakfast and a nice pool area

friendly, helpful waiting, bar and cleaning staff

the bar is excellent

pool clean staff frendly

great location, good family feel. spacious room, cleaned daily. excellent breakfast buffet.

has an indoor pool which is great for kids when weather is poor as we tend to visit in winter

lots of things to do for the kids

superb breakfast, very nice food, lovely staff, perfect pool for kids and good entertiment during the day and

the apts and bed laundry are immaculate the soft furnishings give off a dirty greasy smell pillows could do with

kids club was fantastic thank you

the smoking rules

and and views was excellent, hotel offered a great breakfast buffet and amazing swimming pools, staff was really

take a coffee from breakfast and have it with cigarette, to cold weather to swimm in a

laundry service not available at weekends so plan before

was no laundry room with a iron or iron board to iron your clothes before you go out but you could get a

cost of the laundry,you pay per item which i didn t know about and it cost me 100

also had an early check in

adequate for a restful sleep for adults, painful positions to recover from maybe adequate for kids, but not

pay for parking i think it should be included , we had five rooms, the expense was high and should have

we didn't use the pool or gym but it all looked great

love the hotel due to location , size of it and it being adults only

the weather was amazing for february so we sunbathed by the (very small) pool and the sun beds were really

from a cooked breakfast cereals selection of fruit yogurts and plenty of other

very friendly staff. early check in no problem. great location

we spent a lot of time in the hotel at night and michael in the lounge bar was exceptionally helpful and friendly

60 for kids slush puppy

the singer in the terrace bar during the day was annoying and not very entertaining.

calypso bar on road level - spirit measures were not very good compared with (for example) the amassadore

bit of the stay was wonderful breakfast was lovely lots of choice staff very friendly & sorts out any needs

excellent location right across from the main bars but not noisey food choice good adults only

breakfast was excellent all tastes catered for

bar with music is fab downstairs

air condition could be better and the fitness room/gym needs more things

, room on the small side but only used for sleep free safe in room which was good and the bar area and staff

food was very good in the restaurant - breakfast in particular

a better standard pillows poor bedding poor no tea coffee facilities no herbal teas at breakfast

spotlessly cleaned, fabulous food, lots to choose from, free wine & water with meals & 50% off bar prices wow

pool, breakfast, room, service.

was spot on from the food, to the staff, the hotel is excellent, fantastic water park for the kids

we didn t use the full facilities but noticed the spa, pool and gym which all looked good with plenty of sun

good englsh breakfast which i like,good choice for the kids.

was clean, the entertainment for the kids and the adults in the evening was great something different every

outside pool was great to watch they all work hard including cleaning staff,catering staff, bar staff in fact

entertainment weren t much and some of the bar staff were miserable.

breakfast very good

in the centre of the night life and very comfortable, good breakfast and staff all very helpful

great for the kids

the gym is very dated . ..need new equipment

gym not free

half board then said if you want tea and coffee filled eveu day it's 5 extra for the week and wifi was not

spa gets very booked up quick

day was ruined by children with water balloons throwing them at everyone around - i'm all for kids having fun

very modern , very clean , very friendly staff especially bar pool area

additionally, we encountered an unpleasant surprise with the laundry service

are aspects of port benidorm hotel that deserve a 5-star rating, the lift system and unexpected laundry charges

the gym facility is terrible, and some functions in the spa are not working

it was perfect, the pool was great plenty of sunbeds with sun most of the day, good spa and gym, the rooftop

took 3 teenage kids and everyone said the best holiday they’ve ever had

the hotel had a washing machine so we could do our laundry too

beyond especially reception frank in dinning area and franscisco the waiter so warm and welcoming spa was the

fab location. great staff. great hotel. had room 2404 which overlooks pool and outside bar.

staff restaurant staff cleaning statt and barstaff all excellent,javi on keyboards great music lounges great

breakfast was very good with plenty of choice

no tea available except at breakfast

great pool nice people just a 10 min walk to beach out of the way of all the noisy bars

great location and staff very friendly. breakfast was very good also.

very clean, excellent staff, breakfast very good. would stay again

great location. very friendly staff. great bar and pool area.

the hotel offers luxury extras such as laundry services, babysitting, room service and much more

food & wifi could of been better

was plentiful & cheerful staff,you could borrow a towel for the pool& you have a dressing gown& slippers in your

every thing under one roof. apart from the swimming pool ud83eudd23

lovely room, great rooftop bar and pool. breakfast was good, particularly the omlette ud83dude42

could get a sunbed around the pool and bar the food was really good and nice really helpful staff no problems

you where able to get a sun bed and the music at the pool excellent

we were on a bnb basis and the breakfast was probably one of the best i ve seen, with lots of hot and cold

breakfast was delicious lots of choices rooms was great the hotel is on the main strip in the heart

bathroom had plenty hot water and room service changed the towels every day

power showers lashings of hot water and towels lovely pool and bar

a poolside bar woud have been nice rather than having to go inside

pool open all year

pool didnt open before 10

that benidorm offers we like both so a stroll into town and back out suites us ,last note the bar prices are

everything was fantastic for the kids, we really enjoyed it.

friendly girl on bar around the pool

good location good food, pool, drinks

3 entertainment clubs, one for kids, one for spanish speaking guests

eakfast, lunch and dinner), all very clean

charge for laundry was way too expensive.

the price for the laundry cleaning was very expensive

food choice, room (double superior), cleanliness, staff, outside areas, entertainment, bar prices - everything

quick check in, very comfortable beds, modern, perfect room temperature, nice breakfast, fast wifi, great

was a bit uncomfortable and wifi let me down at times

would have been nice to have got a drink at the bar after walking back from the old town at 10pm, lots of people

pelayo who worked at the bar is the best

pool is shaded most of the day, but what a great view you get from the hotel bar balcony

from bar balcony is fantastic would recommend food a bit rubbish and climbing the steep slope to hotel

20 worth every penny pool nice very deep would book again without a

it s a spa hotel, yet you have to pay extra which we didn t see when booking

it would have been nice to buy a coffee after breakfast and before the bar opened.

lovely breakfast buffet, pool area clean and tidy, all round good value

outside pool terrace was also very nice ,plenty of space and multiple

it would have been nice to buy a coffee after breakfast and before the bar opened.

go to a restaurant), so what was left was the choice between the one and only cafe or the option room service

resort with spacious and clean room, pool beach-style, loads of swimming pools, great spa and gym, free

a); nice room with splendid view, excellent restaurant (both dinner+breakfast), nice gym

lovely choice for breakfast...plenty of healthy options too.

the only poor service was the bad wifi signal.

bar staff made us wait almost 14 minutes before serving us drinks, while chatting to other spanish

the drinks in the bar were reasonably priced

the pool area was nice and relaxed with plenty of space to chill out

was nothing not to like the staff was great the room was perfect and the pool areas was very good

excellent location of our room we requested an early check in because we only stayed one night also we requested

glasses in the room to have a drink out of the mini bar

the room service was shockingly bad.

kids area was one of the best we have been too

is lovely, it has good facilities such as gym and spa, multiple pools and breakfast has a good range of options

level should limit families with kids, the pool, restaurant and noise was all around families with kids not

great location lovely swimming pool

the gym area was disappointing the equipment was limited and quite old.

pool was adequate but terracing could get full at times in the morning

breakfast was not good, only had it on the first night. cooked items were cold.

everything was perfect apart from wifi but not a major issue

spa is nice location perfect for all the night life

wifi should be free for duration of stay not just first 24 hours

maybe a small gym would be good

perfect location. great staff and lovely roof pool area.

wifi terrible

everything bar location was lovely welcoming as soon as you walked in with good entertainment

we tried the gym and spa

everything!! clean good location fantastic staff great selection on breakfast buffet

staff were friendly and helpful also and plenty for kids to do

great entertainment for adults and kids with a lovely atmosphere

no families at the hotel and no small children not good for young families,nothing for kids to do

kids pool

brits are used to our tea making facilities so they were missed not much for kids to do but a very nice

excellent breakfast

the mini bar and comfortable bed

was not good in the room or the kids playing area

also it would be good to have room service info in the room

we have stayed many times at this hotel. location , room, breakfast all 10 out of 10.

was not good in the room or the kids playing area

poor gym and spa

breakfast, location

football in the bar on tv and big screen during cabaret time...

the pool was freezing and we could not get the air con to work in room 609

live cooking, although sometimes stuff got cold - as per usual at a hotel buffet), restaurant and bar personell

adults only