location, wifi and parking

has just been refurbished with a restaurant and bar opening soon

room, professional staff,clean,free safe parking

dog friendly with even an area to have breakfast with our pet a bonus

good breakfast, very nice hotel staff!

the pool was lovely, on 2nd floor so it was great to be up higher

the amenities were great, pool, gym, sauna and also paddle court with rackets etc available at reception, no

food , the staff, the facilities ( excluding the gym ) and the location met our expectations

cocktail bar needed more relaxed seating

the hotel s pool is a great feature, along with the gym and even a padel court

good bar and breakfast

we had wifi issues during our stay in which the connection was weak.

stayed for 2 nights and couldn't sleep until 2am in the morning because people sitting in the bar were really

wifi sucks

wifi and hot water pressure

elevator closes before you get in. no area for the kids.

very friendly front desk staff. good hotel gym. nice service at hotel restaurant too

is well connected to russafa and it was very clean and the stuff are really so nice, only the kids area is just

kids play room

internet, gym, restaurant

they also offer a convenient and affordable laundry service

wifi easy to connect

and bar shut so was a little disappointed that we were unable to get refreshments at the hotel or

wifi connection was working perfectly

there is a coffee/snack bar just a short block away, which if it is open, is fine, but real food options are

the free wifi was reliable throughout my stay, and i enjoyed relaxing on the terrace in the evenings

they had a laundry facility and a gym, that would be nice

no fridge no laundry service

late breakfast was a real no go for family with kids

was a bit noisy as lots of kids there

full of kids and very noisy at night

nice room , great pool and pool area , helpful staff when we had a problem .

really nice pool and garden area

wifi was very patchy which was frustrating, would be impossible if you were actually working from

car park, pool and garden comfortable bed

clean and amazing location for a gateway, the swimming pool was the icing on the cake, thanks for the experience

beds too hard.ridiculous laundry prices!!!!!

i also called to ask if there was a laundry nearby and the lady that answered said she would call back but she

also we asked for laundry the first day and the say

fixing was good, they arranged my kids stuffed toys nicely on the bed

- fix the phone at the room 304 please, it does not function - sauna and gym were not working, even with

had to wait until nearly 7pm at night to get to our room , when we eventually got to the room the room service

wifi wasn't working the most of the time (to be fair, the area had electricity cuts during my stay,

was not explained about breakfast , no room service, bar never open and poor facilitys

they had a class of kids who was playing tennis/ swimming in the pool, and they where making a lot of noise

pics look glam but it’s a bit fake sounds : maybe i was unlucky but i heard many kids voices and even people

there was a issue with the wifi and staff tried to blame on my latest iphone

no mini fridge-----wifi didn't work

if you want to visit city of arts and sciences location is superb and they are pet friendly.

wifi is

wifi very stable with good bandwidth

rich breakfast, well equipped bathroom, gym and indoor pool (small) open till 10pm

only thing that comes to my mind i think the gym could be better

pool and gym area, modern room design, delicious breakfast, professional and friendly staff

wifi is poor compared to what other hotels include with their pricing

and hotel was very clean, although as they said it is more for business than for family trip with kids

they have a bar with some food and drinks

hours of the bar were not clear and the music a bit too noisy for us since we're having a little

the food and drinks from the bar were really good and affordable + the pool is just next to it so you can enjoy

the thing that annoyed me the most its that i called to make sure that the pool would be open and i was reassured

like shower / bathroom, kitchen were very basic and the beds were poor quality

wifi,..tired furniture..

the wifi would occasionally drop out.

great location, nice neighborhood with cafes around, kids friendly hotel

kids beds could be a bit bigger.

the room bit small for a family of two kids but still it was a good comfort stay

i'm not sure if our room was next to generators or laundry room or aircon units but horrendous rumbling noises

tv in the breakfast area catches kids attention

meals, shopping needs such as a supermarket, pharmacy and restaurants plus great play areas for kids makes this

strong air-conditioning, water pressure, wifi, and good size bathroom

wifi worked well in the room, which was also very clean

short period for breakfast - laundry service didn't follow my recomendation regarding wash and press my

clothes can be given to the laundry service for a fee per item

the option you have to avail only the laundry service of hotel and has a

good wifi close to supermarket and 2 shopping malls

the breakfast is good, with a wide selection of dishes to satisfy various tastes

within walking distance to supermarkets and coin laundry facility

got upgraded right away to a room equipped with a kitchen, which was awesome

our room had a small kitchen (which we did not use, but it was nice to have)

meniu, all sugar for kids, no veggies no fruits, just preset 2,3 options for 8 days

great location. kitchen facilities on the room

we gave our clothes to the laundry, but the hotel lost them and refused to acknowledge the mistake

laundry prices were also expensive

kids beds seemed very hard and upper bunk rail a little short

location, very clean hotel, friendly staff, lovely pool area

location, cleanliness, comfort of bedding, good free wifi in room, courteous staff, varied and delicious breakfast

although small the pool is ok for young kids but side panels are coming away

he loved the gym

disappointment the pool it looks like a pool in the pictures it's a tiny kids pool

wifi is good and fuss-free

many changes since the last time i was here... gym was upgraded! overall excellent

we had to send laundry out to have the clothes ironed

room was large but missed basics such as laundry bag or iron

a 4 star hotel i was expecting to have an iron i could borrow but instead they have a separate laundry service

this meant daily changes of wet towels whereas we would normally have saved that laundry if they could have

no iron, or ironing faculties, only paid laundry

the facilities listed stated there was a laundry service and there wasn t , whilst a minor inconvenience and

perhaps consider putting a cold water tap on a floor other than the kitchen but that is really picking at straws

downside as our room was on the front it was very noisy especially on saturday evening with the bar across the

there was only one switch for the kitchen and living room, so disturbed my son in his bed

had a small kitchen and coffee machine

there is a laundromat across the street which was great because the cost of guest laundry in the hotel was

no irons available to borrow, only a laundry service

wifi was very good, comfort was good and it is walking distance from the science city

from the hotel two cakes two forks and 2 glasses with a little bottle of prosecco, we asked for a late check

super breakfast and dinner in these times of pandemic

the first hotel i have stayed in which didn't have an iron only laundry service which was less than ideal due

lack of iron, you can only use laundry service. we didn t have double bed as requested

they told us they had a laundry service, however that wasn't in service as it was sunday

location of our room was next to the laundry room / shoot so there the people working there sounded as if they

of my items of clothing got taken with laundry and was never found and nothing was done about it to reimburse

bed comfy, room quiet, free wifi

good gym

examples: no room service, since the hotel is overloaded with orders

convenient location, friendly/helpful staff, gym

we loved the gym and the sun terrace, and the general hotel ambience was fantastic

curved toiletries didn t smell nice restaurant closed service minimal - didn t even drop laundry put in back

amazing rooms, strong ac, and the gym, while sparse, is very usable

no bar or room service during weekends/bar from monday to friday only in evenings

pet friendly and local parking

the room was very clean. wifi easy to use. breakfast was plentiful and well organized.

the breakfast and evening bar food was pricey

roof top bar and restaurant was lovely, the views were superb

limited menu and opening times of rooftop bar compared to expectations from description.

hotel bar not open to guests in the evening when we stayed from march 11 to 15th

unfortunately, the roof top bar wasn t open on the nights we stayed

the gym was very small and equipment was limited

the reception staff speak excellent english and the bar staff were kind and thoughtful especially on our wedding

wifi isn't free as they post on the booking

drinks in bar area were reasonably priced

very friendly, helpful and speaks good english, room was clean, modern, comfy bed, great shower, wifi was strong

laundry service was good albeit somewhat expensive

if you need laundry, there are many around, just few minutes walk

gym facilities present in their neighbouring hotel

room service is quick but the quality is not great

gym didn t open until 9am

no laundry machine

wifi could use a bit of an upgrade, as it s quite slow (not sure if it was due to outdated

the wifi works well

very comfortable beds, frequent changes of bedlinen and towels, room service every day

staff was also very accommodating and managed to confirm my early check in request

no proper laundry service , i

sent lots of items to the hotel's laundry and one of my tops returned totally shrunk, it could not fit a 5 years

beds a little bit too soft for my liking. for wifi you need to put in your passport details?!

wifi too weak

we had early check in

hotel bar and restaurant were so expensive

lovely hotel, great location, friendly helpful staff. really nice pool and rooftop bar.

hotel with a beautiful rooftop pool and bar

wine list and limited room service menu

no service at the swimming pool before 9pm.

gym too small

room service and amenities were good and quick

rooms, bed, shower, coffee/tea, fridge and wifi, everything you need to make your stay comfortable

gym opens late in the morning (8:30)

rooftop bar was amazing with fabulous espresso martinis

fresh towels are provided daily, and the room service is excellent

everything was perfect especially the breakfast

the rooftop bar was undergoing repairs

nice vibe in downstairs bar

ceiling height is so high (which is great) but i was cold for several hours on my first night the gym is nice

objects along with map of the city, helped me with taxi booking and managed well my requests for laundry (which

the breakfast is quite expensive, but is well worth paying for

good location welcoming comfortable and great breakfast

location was very central, rooms very spacious and clean! with kids we enjoyed our stay!

hotel stuff are very kind, the room is very clean, bar is also good and the location is fantastic

laundry service was returned to my room 28 hrs after i left it and 4 minutes before i checked out

wifi hopeless

our room the wifi had a weak signal but after checking at the reception they gave us an amplifier and that

ac was leaking, and the gym could be slightly more complete.

is set out perfectly- bar , lifts, reception , breakfast room , business centre , toilets

sent laundry out and didn't realize the cost

confort of bed wasnt good, we had no balcony and in the morning it could be noisy with people and kids talking

the wifi worked well and we had a quiet room on the back of the hotel

wifi kept acting up

the wifi is not good

inexpensive laundry service

appreciated the fact that there was a laundry, right next-door where we could wash our clothes and, as a bonus

a guest laundry facility

wifi reception at the room was so weak

wifi was very poor

limited information from. staff about laundry services. please provide a sign

breakfast was basic although appropriate for the price

or in the nearby rooms), too firm pillows, very limited breakfast, very slow and unstable wifi

wifi was fast

you have a tv in the room, private bathroom and free wifi

the laundry is very expensive

minutes by bus around the corner to city center and a 10 minute walk to the museum, lovely small bars around in

the wifi was excellent

we didn't had breakfast there

mini bar had very little variaty and the prices were high

noisy with pipe work, for the 4th floor, then was woken pre 7am with the laundry

think if they had laundry facilities - it s would be beneficial for travelers especially in the old town

wifi worked great

in the room, everything worked well (including air conditioning and wifi)

beautiful breakfast also

no ac and laundry facilities

the wifi was good

the wifi often did not work.

although reception staff were pleasant they didn t offer us any information about wifi or public transport

very clean, excellent wifi and nice choice of breakfasts.

wifi connection was a bit slow for somebody working remotely

best reception team and cleaning room service!

wifi code was emailed to us on arrival but we couldn't access it as we couldn't get wifi/email

view only walls outside no catering except breakfast which was very good could ask for room service but we did

wifi signal was too weak and slow

rental of the bikes needs to be done 24h in advance and the laundry service was not

wifi did not work in the room, i could connect to it but the internet was not working which is very

wifi connectivity was inconsistent, they could install some wifi repeaters throughout the facility

we asked for an early check in a day before our travel and they had a room ready for us when we reached the

super wifi

good wifi connection in the hotel room, smart tv with netflix

wifi was rubbbish and ineffectual

- the service at the breakfast was excellent (cosmo hotel)

cooperation with the lotelito restaurant - breakfast not included.

wifi signal wasn t great at some points during the evenings, although this wasn t much of a

clean, late check out

to explain to them that we are packing our stuff they responding in a very bad way, i booked the gym to work

hotel bar was very quite and not open often

10 per day for faster wifi is just ridiculous, but the free wifi is decent enough

had little problems with wifi

best location and i would recommend it for with or without kids anytime

5) was larger than expected with small kitchen area containing a fridge & microwave

little variety of food, not very tasty, few options for kids

wifi was excellent

surprised to find a kitchenette

iron in room or available from front desk - only option given was the laundry service

iron available - only a laundry/ironing service for a fee - i find this unacceptable and very rare

no price list provided in the room booklet for minibar items and laundry services

gym was very small, and the sauna would not work for me

satyed only 1 night and didn't use any of the awesome facilities such as the gym and spa on the deck

the laundry service is available for your convenient

i also really liked the gym - small, but has a bike, rowing machine, treadmill and weights - enough there to

gym was24 h

just didn t give 10 to our stay because there s no swimming pool and it would have been a great treat as it

gym is very small, can only fit 1-2 people max

furthermore, the prices for laundry service were literally a mockery, i

supplementary charges (laundry, bar) were very high

nice gym

i found the room a bit tight for 4*. gym is rather symbolic.

hotel bar was only open at limited times, however, this is not really a problem given the choice of

hotel was fully booked), but as a consolation we have learnt that the sound was coming from the laundry area

the room rates are great deals relative to the usa, i found the laundry service prices to be a bit high

i used laundry services and was delivered pretty fast- i got my order ready the next day

the mirador restaurant and room service quality also first-class

decor, homey suite was perfect with kids

we were ripped off with the price of laundry cleaning 4.95 for a pair of socks !

small showers and no laundry facilities, at least self service

great stay. staff is extremely nice and professional, also, the laundry service is great

wifi in the room

negative about the property but room service in the evening did not open until 8:30pm

laundry services ridiculously pricey - breakfast good but also overpriced

location, room, stuff, breakfast

room decor breakfast

room service was terrible. cold, late and wrong.

location, condition of property, staff helpfulness and strong wifi.

laundry practlically not operating

travelled with two kids (6 & 8) and loved that we were in two rooms with our own secure hallway

travelled with two kids (6 & 8) and loved that we were in two rooms with our own secure hallway

closed hotel restaurant and closed room service due to covid situation

we are a family of 4 and the rooms were interconnecting so the kids

our laundry was not collected from our room even thought we placed it in their laundry bag

location, great room, perfect rooftop pool, helpful attentive staff

lovely having the pool on the roof, a coffee machine and great views of city streets

the room quality and the rooftop pool

roof top pool a welcome addition in the heat and a great location

always like staying in this hotel,perfect breakfast,the staff both in the bar or at the reception are super kind

tasty and sophisticated restaurant and bar downstairs, available for room service

kids next door woke me up just by walking (but you can imagine kids walking making as much noise as

friendly team, wonderful breakfast and very nice and full equipped bedroom

it has restaurant and the bar so you can always have a cup of coffee or a drink

great to have basic kitchen facilities and access to the laundry

i did not remember (special thanks to her exceptional will to help), clean an neat, free laundry/ironing room

there is a laundry room in the top floor (6th) but it didn't had any air conditioning, and with an outside

laundry facilities on site

spacious apartment. laundry facilities. lift.

the only thing i missed was a little notebook to pen down the number of laundry pieces

they got us set up with doing our laundry which was appreciated

let me also add that the hotel has room service, mini bar, laundry service and more

lovely continental breakfast with option to upgrade at a small cost

huge balcony and amazing views from top floor gym

no iron in the bedroom although they did offer a very reasonable laundry service which isn t always convenient

ahead to confirm whether there was a laundry service available, but upon arrival learned it was not available

advertised free wifi available but it didn t work my entire stay, which made things difficult

wifi did not work - was completely broken in hotel sewage smell coming from bathroom - clearly from

location was fantastic , and the outside terrace bar was wonderful .

young ladies at front desk were very nice but i was unable to get laundry done due to fallas even though i faked

complimentary agua de valencia cocktail a lovely touch, breakfast choices spot on, bar and restaurant very nice

there was no room service

excellent cocktail bar cafe madrid part of the hotel. perfect location.

nice stuff, great breakfast, wonderful bar & rooftopud83dudd1d( also for breakfast) i am just missing the

family room (double bed + bunk bed for 2 kids) was slightly smaller than i was expecting and only window opened

excellent breakfast, very helpful staff, central location

part about this hotel is the location, it is so to the center and so convenient for families with kids who do

breakfast was lovely - everything was fresh & restocked

bedrooms very good, great comfortable beds, breakfast good or pop out for breakfast