s called a pet-friendly hotel and we were travelling with our dog

gym could be better, pool would be amazing parking should be free for guests

very bad gym

a bar and cafeteria would make it perfect.

no bar a bit disappointing. general lack of eating houses in hotel vicinity.

apart from not having continental breakfast every other thing was perfect.

can smile a little more ud83dude0a. gym can be functional

a paper menu or readable bar code on the table would help

they ran out of fruit for breakfast and gym etc was closed

breakfast buffet great value and very wide selection of foods

clean, quiet, nice view, comfortable bed, good wifi. i would stay here again in the future.

the wifi is good for working and they have a nice little desk in the rooms

great set dinner menu for just 9 and very fast wifi.

good wifi

liked the bar which was also breakfast room frequented by local people evening and morning

good restaurant, but the choices at breakfast was a bit limited

a sumptuous breakfast to start the day

we were alone in the hotel it was a little bit empty and breakfast maybe to poor and only after 8am, what for

there is a beautiful pool, we had it to ourselves most of the week

breakfast is nice but very limited options, no eggs, no fresh fruits

breakfast was in the bar area!?

one morning i went for breakfast and stood at the bar for around 7-8 minutes, in this time 3 members of staff

should have staff who could explain to guests in english all the information about accommodation, wifi and

double bed with cot side room attached had extra 2 single beds which was really good value the bar had a good

- pet friendly - location - staff

bar has good prices and you can charge to your room

very pet friendly and no charge

good service, the bar served tapas and also had breakfast available.

great location centre of town bar and restaurant in walking distance

i believe there is a kitchen available for use and downstairs are tables and chairs where you can sit with a

location is great, parking close to the entrance, room is rustic and spacious.

plenty of parking space

no proper wifi

saying that there's a kitchen but actually you can't cook anything cause there's no hob (cooker) just a toaster

breakfast was ok due to it being spread across the bar and areas across the walkway we missed several things

room service was not operating. was not keen on menu.

the bar could have opened earlier

good , close to everything, staff is friendly with good english level, hotel has parking with the ev charger,

looking forward to the pool and bar area next time

nice pool area although we didn't have time to use it

the pool was a beautiful relaxing place to hang out for the afternoon

nice grounds and pool area

the view on the castle, the staff was adorable, the breakfast was absolutely fantastic, the parking was easy

and bar was closed due to a wedding

staff (special mention to pablo, pillar and maria the extremadura owner), the location, the pool

staff very good. food excellent value. very nice pool area.

the grounds are beautiful, we sat by the pool enjoying the lovely january sun

the pool area it was amazing with the mountains in the background clean crystal blue water and really

beautiful gardens and pool

were doing maintenance work on the indoor pool and i didn t have a chance to use the spa

irene at the reception was amazing nothing was to much to ask , and pablo who worked the bar also amazing always

spa facilities are really bad

back rooms face residential area and golf course and mountains, thus not negative but worth to indicate

bed and breakfast fantastic pool and kids club brilliant

but does mean if you don't speak spanish you haven't got a clue what's going on (same with the kids club and

breakfast was very good

pools and morning outdoor breakfast area big spacious rooms and plenty of pillows and they gave us a duvet as

lovely pool and hotel

the location was very good, the water park, zoo and theme park just a few minutes drive away

kettle in the room i asked for an iron and they don t supply them as they provide a laundry service

not laundry service, also no iron and iron board

also did not have an iron so had to use the laundry service

have chosen the hotel because it was pet friendly , but after booking we got a whole list of conditions

of the bar staff were very rude, didn't know how to make a espresso martini and kept me waiving at the bar

wifi was slow, airco made a lot of noise so we turned it off during night, and waiting for the

the wifi was very weak

good room service - daily if required

wifi was weak in my room. the shower would not stay on and made loud noises.

small disturbances with wifi and hot water after 21.00 o'clock

there's some animation for kids available and the schedule can be found at the reception

the pool is a big plus, with chaise longues, tal palm trees, not too deep

of the wifi in hotel rooms could be stronger

room 420 - phone didn t work- we couldn t order room service. the rest amaizing!

what made me mad is the day we waste in the hotel with our kids with no activity options and noisey two big

, big room, super clean, super comfort, beautiful garden and pool, parking free, near to everything, amazing e

the food at the hotel bar was very good too, with plenty to choose from

wifi was excellent in all areas of the hotel

the wifi was excellent, the location was great for easy travel to town

there were tea and coffee making facilities in the room and free parking on site

friendly staff, very good room service

not many options for food in the evening. although the room service menu was very good.

area right my the road so a little noisy at times , no separate kids pool

great location easy to jump on 21/22 bus or number 5 tram to alicante nice pool and sunbathing area very clean

size of room. cleanliness. location. service. free wifi, outstanding coverage.

the whole hotel smelled like fresh laundry and i m still trying to figure out how as i wish my own home could

not washing machines available, only hotel laundry which was on the pricy side

laundry service due to religious holiday we travelled over 1000 kilometers and could not do laundry

stayed for 1 night with both kids

lovely hotel, communal areas smelt like a spa downstairs bar and rooftop pool was really nice

a fridge in the room when we arrived (which we got when we asked for it though) and there is no laundry service

chrismas and new years and a lot of service was not available that was not communicated to us (laundry, dinner

laundry facilities poor, would

no kettle, you can't make coffee/tea in the room, the laundry service was closed

no laundry service because of the holidays

would be nice of theres a laundry again if you are staying for more than 3 days

one of very few hotels in playa de san juan where you can bring your pet (a labrador dog in our case)

lovely pool area with much needed brollies

no noise insulation so you hear everything from the kitchen with noise ongoing until around 2am

room has everything you need, including a small fridge with water, a nice bathroom and good wifi connection

the reception personnel was very kind and helped me with my laundry on two occasions

location, value, cleanliness, comfort, bar cafeteria

i had problems during a call conference for work so i suggest not to promise guests wifi will be great for work

very small lift. instructions for the spa bath not very clear.

the bar closed early in the evening 5pm

good wifi internet.

wifi connection was extremely slow in the evening

wifi isn t good

mini bar not working couldn't have any cold drinks in the room

wifi ok

the bar was not always supported in reception but not an issue

the elevators took unbelievably long. room service only available on week days

the bar and room service is closed on friday, saturday and sunday (which was quite unusual) but your so close

was ok and it would have been nice to have lounge for drink and coffee, maybe they have a bar but it was closed

no air conditioning in the gym

a 4 star hotel we were surprised at the lack of facilities, no bar, no room service, no restaurant, no onsite

wifi couldn't connect

very modern room, friendly staff, early check in was 15.

clean basic rooms, excellent breakfast, staff friendly and room service great too

good breakfast, good wifi and nice staff

position of the hotel, rooms, cleaning, wifi, personal

-wifi had ups and downs

wifi kept dropping, but otherwise no problems.

wifi was a little intermittent

clean and comfortable, with good wifi

location, whole apartment full access to laundry, last minute price friendly staff

provide the wifi code in the apartment

the kitchen is equipped with all the gadgets, nespresso machine, juice and toast maker of brand smeg

well we'll stocked kitchen with high quality appliances

transparent wc doors was not the best idea next to kitchen area

additionally, behind the wall of my room there was a laundry room (

the room was not very clean, laundry room below could here washing and drying all night

fantastic as always, very clean property, great breakfast, lovely staff in kitchen lady always smiling, helpful

the terrace is lovely. the use of the kitchen is useful.

our wifi didn't work in our room.

maybe an iron in the room however they did offer laundry services so that was also an option

i liked that i had a balcony to hang my laundry

one other point concerns use of wifi

with very helpful staff on the front desk 24/7, comfortable rooms and fantastically fast wifi

the breakfast bar had a good breakfast (coffee, toast and freshly made orange juice) nice staff there too

got a room with the spa bathroom room as it was one of the last rooms available: the functionality of the 'spa

only miniscule gripe was a full length mirror would have been useful and the wifi code be available in the room

bed comfy and loved the spa bath

rooms are stunning, staff are friendly, wifi is fast.

strange to be sleeping in a former kitchen with bed in the fireplace

they advertised having laundry service included, but it was actually 15 per load

the breakfast option chosen was taken at a lovely authentic coffee shop next door

wifi working well, staff very helpful when we needed some help with the electririty the problem was

i didn't receive the wifi password for free wifi

finally, i appreciated the wonderful room service and the cleanliness

breakfast had all the standard fare but no frills. laundry service was quite pricey.

great location, tiny pool area but nice sofas for lounging on, very clean and good wifi

as a party of 10 we loved the hotel from the roof bar and pool to breakfast

really liked everything about this hotel, it was clean, great decor, great location, good breakfast and coffee

excellent, friendly staff, spotless , great breakfast , amazing location

the gym was somewhat disappointing.

the bar tender victor was amazing, really helpful and gave us some local alicante knowledge that really

the roof top bar had a great variety of drinks, we tried wine, cocktails and beers

the wifi was a bit intermittent in quality

nice staff, excellent location, lovely rooftop bar , nice room overlooking town square

couldn't use the patio or washing machine to do laundry

said they had no sheets or towels available as they were in the laundry

great location. decent shower. comfortable bed. wifi

the wifi is poor, but it seems temporary because of construction

there was no wifi as advertised

good wifi

decent size room, comfortable bed, good location opposite station, good wifi.

a bar in the hotel would have been good

great wifi

get a tiny bar of handsoap

laundry service available at the hotel, but minimum amount charged is 25 eur

thought the hotel had a spa but this service was out-sourced

the wifi comes and goes.

breakfast

wifi did not work all our stay

very safe for kids to swim and have fun

my room was a bit dark. choice of food limited in restaurant, as well as room service

didn't use the gym or pool but pushed a double rep of breakfast in bed

but the sauna and pool were great nevertheless

the room was well appointed and comfortable with good wifi and amenities

laundry facilities which we did not use

location, had all that's needed in room. liked the idea of a laundry service

there was access to a self-service laundry service

it advertised a laundry but it was a single washing machine so had to wait for it to be vacant.

english speaking reception, laundry for 4eur, what can be better

wifi very bad - serious problem

prefer tea and coffee making facilities in our room, could do with some comfy seating in the bar area breakfast

ose early morning flights have their drawbacks) and late check out

tapas bar at next corner)

room service could do a better job at keeping the room clean

to open framed hanging rail with nowhere to store smaller items of underwear etc or a used laundry section

names of dishes, it would be nice to always have water to drink in the room, slippers, week wifi

wifi worked nicely

good wifi as well

good choice of food at breakfast

g slow laundry service that was not available at weekends

we simply went and sat at a bar and had a quick drink

i loved the breakfast and the staff were all so friendly and helpful

i queried this with reception in case room service had forgotten to fill it and i would be charged for all

when we entered staff gave kids dental kit and also left goodies for kids on the bed

you can pay to have your laundry done

a few rowdy kids but nothing

unfortunately also during early morning time, drilling, hammering etc at 9 am, woke me and my kids up

met with an outright rude staff at the front desk who didn't even respond to my early check in request rather

we were travelling by car with kids and a lot of luggage so it was a problem

for bad food and coffee and service people running in clothes which have not been in the laundry for weeks you

they offer excellent laundry service and overall the staff was nice - with two unpleasant exceptions

crazy expensive laundry

no kids cub in the october half term

the wifi is not so good.

expected to find a spa somewhere in the hotel after strolling through your website, and where a little bit

about this hotel - lovely building in a great location, luxurious decor and we enjoyed having breakfast in the

pet friendly.

breakfast is amazing

lovely location. lovely staff. lovely breakfast. room was extremely comfortable. loved it

the room was big and there was kitchen with all the staff. it was as a flat. the room was clean.

small room but nice and clean did not use wifi but we got a password if we wanted to use it we asked to keep

paid for the deluxe suite - 160 per night but had no wifi access at all

pet friendly and location

wifi not working in room

was no fault of hotel but needed laundry for limited amount of clothing my husband had & it took a bit longer

we also took advantage of the laundry service, which was quite pricey - however totally worth it - it was done

excellent hotel with spa great view over the marina

was expecting heated pool to be included in the price

location is perfect as we like casino and poker.

no kettle noise from the laundry room

hotel was recommended to us but unfortunately a laundry truck was making either deliveries or collections on

the restaurant was closed and room service was not available until january 8

clean early check in available balcony nice staff

luggage storage, gym, sauna free of extra charges

laundry facilities excellent

park with playground perfect for families with kids

appartment is big, has a good air conditioner, a tv, solid kitchen and a coffee machine

kitchen is nice but it could have some extra utensils, which you can probably get if you ask the

the location is great, kids room is a huge bonus

small room service menus

but it was nice with plenty of sun beds around it and a bar near by - it s nice that the spa area is free to

the facilities, kitchen, bar, pool all very good

beautiful new hotel, design is nice, wifi fast and breakfast is very good.

our room had a mini bar which was handy for keeping our wine & water cool

first room we were given had a bad leak (probably from ac) and pool of water was on floor

good parking everyday cleanup in room nonstop reception

nice room, good bed, clean bathroom with a bathtub. wifi is ok.

location and free parking

free parking

food in the restaurant was really bad. spa was cold.

extra attention and options for kids and for allergy/intolerance issues

was smelling like smoke and they didn't change it for us, lift wasn't working properly, rooms for pets are old

as it was on the roof and gave a great view, lovely and quite with sun lounge for sunbathing gym gave my

got breakfast , ordered dinner and room service everything was very good

free car parking great value breakfast clean rooms friendly and helpful staff

close to the airport, rooms were clean. offer late check out until 6pm

good not expencive hotel with breakfast and parking

we did not take breakfast, early flight

wifi virtually non-existent - very disappointing

very spacious two bedroom apartment with the laundry room and two bathrooms

laundry facilities available with in the apartment, ideal

good laundry equipment and arrival cleaning pack (washing up liquid, dishwasher tablet, laundry tablet,

lot of space, also the sitting room and laundry room were spacious

the pool is huge and amazing and the kids park is great