floors, mold in bathroom and behind desk, laundry facilities but did not have change machine and could not give

laundry room had only one working washer

one dryer in the laundry area didn't work and the other dryer took over $5 to get the one pair of pants in it

wifi didn't work for my tablets nothing would download

breakfast was great and location was accessible to everything i needed.

laundry arrangements.

pool was only 3 feet deep the whole way and extremely warm for july, so i would ve liked to see a

gym was nice too, functional

clean, friendly staff, kids loved pool, smelled good, pizza was delicious

we had my daughter's dog with us and i appreciated the pet area

the laundry is subpar, their printer barely stays connected , they serve stale bread and regular run

i was forced to go and retrieve it myself from the laundry services

guest laundry signs misleading and washers out of order every time i went

also, because mine was an extended stay, it was extremely beneficial to have on site laundry services

staff on front desk very friendly,pool area was good,plus it was great having a laundry room,loads of food places

laundry room on the premises if you need to wash and dry clothes

blonde hair in bed letting the receptionist warm your food up cause they were no microwave in laundry area as

is very helpful and friendly, rooms are clean and laundry smells really good in the morning

lights not working, someone stole our laundry basket while our kids clothes tried to report it but nothing was

the wifi was not free

breakfast very limited! no laundry facilities.

no breakfast and bed was small and hard.

the wifi didnt work 90% of the time.

limited selection for breakfast.

breakfast was good but could have had some fruit. location was good

not having proper laundry facilities

a/c in workout room didn t work, guest laundry was out of order, at least two people who seemed to work there

got there 2 min before cut off time told me and my grandkids breakfast was over and had the doors locked to

it was clean staff was wonderful the indoor pool

the pull out sofa was ok for the kids, wouldn't be for adults

in the middle and open air stairwells to rooms, not secure & no elevator, our room was over the laundry and you

i was told by person in laundry room they didn't have any clean new ones & go back to main desk for assistance

quiet room. we use laundry, it was fine. good breakfast. good motel for this price.

the smell of clean laundry met us as we walked in the front door

laundry was not working

were all very very helpful room was spotless bed was comfy use of laundry room which was handy fridge and

laundry facilities convenient

i understand they might not do laundry but she could have asked house keeping in the morning to do it or given

room clean with all amenities. laundry available. breakfast has a wide variety

pool, gym, breakfast, and staff. having laundry facilities was great.

they do have a guest laundry room and it was clean and the washer was great

laundry onsite with free products, huge plus

parking with no fault of you

the pool and exercise room was nice

the lady doing breakfast should have asked her name she is a bright start to the day beautiful smile and very

was no food at breakfast and the kitchen worker refused to bring omelets, closed the corkscrew 10 minutes earlier

the coffee bar, the breakfast each morning, the pool, the specialty bar where you could buy snacks

clean rooms, friendly staff, laundry, no deposit, no pet fees

staff, clean room, was able to park outside my door, no charge for pets, laundry facilities, room had good desk

breakfast and the wifi doesn t work

the room was clean, loved that it had wifi and hdtv, and the in-room amenities

and wifi worked perfectly as well

my kids said it wasn t even worth it and they are 12 and 15

always able to get a parking space near the building

beautiful pool

great large indoor heated pool

it was a wonderful place to celebrate christmas with our kids and grandbabies

serviced daily, guest laundry, quiet location, access to interstate, restaurants nearby, good breakfast choices

it was clean they had breakfast not much but was ok.

staff was fantastic, only thing i would improve is the breakfast, other than that it was great.

did not get to eat breakfast as we slept it

on the breakfast bar was cold as in cold cereal, bagels

the guest laundry room washing machine ate our quarters

laundry room ceiling was falling

in the morning we had the complimentary breakfast while enjoying a great view that included a very upscale gas

i would like to see more of a breakfast. had cereal but no milk was out. muffins maybe

it had a full kitchen set up

the laundry is free

staff was amazing laundry was free amazing area great atmosphere rooms were fabulous

fact that you have a laundry room that is free

- free laundry, self-serve snack food selection and price, exercise equipment, kitchen equipment and

and use of the laundry room

laundry on site is a plus! pool was fun

freshly done rooms, comfortable beds, decent breakfast, safe location, friendly staff, and guest laundry

they are pet friendly which was great.

had a pet with me had to walk, people arguing ud83dude44 people hanging around

parking

maybe more guest laundry only 1 washer/dryer

everything. especially the pool. kids loved it.

location, kinda convenient due to many stores, restaurants around quiet, clean, hot breakfast, nice staffs,

the welcoming, the room, the bed, the facilities, the parking, the breakfast, etc...

i also didn t like the pool hrs

the pool had a good temperature and the pancakes for breakfast. free guest laundry.

allowed me to do laundry before checking in.

staff, location, heated inside pool, free laundry, breakfast, hot chocolate/coffee station, patio fire pit,

had to have housekeeping to clean first room after we left and laundry lady had to clean the second room

everything free laundry service

building looks good from outside except for trash in the parking lot.

not what i booked and i have a 19 yr old son too , sure told me it was going to be an up charge , parking lot

i wondered if it was some sort of washing machine or drier pipe or related to the laundry system

upon pulling the bed covers down for sleep, the smell of laundry detergent and bleach filled my senses

room was right next to the 24/7 laundry room

made me feel like i was going to do laundry

the location was close to downtown, had laundry on site, friendly staff, and a good price.

guests laundry room requires more cleaning

laundry facilities

but the laundry attendant was gracious and replaced them without question

the laundry room week thru just threw a bunch of washers and dryers in a room half of them out of

as well as the amenities/options such as guest laundry, toiletries, fitness center, shop, customer service and

comfort of the room. laundry. staff ...basically everything

appreciated the free laundry room and workout room too

very friendly staff, free laundry facilities, work facilities.

had laundry facility

facility offers all kind of amnesties, like gym, free laundry room to use,

accommodating i did a load of laundry

nice great breakfast every morning

also the breakfast was good esp the cheese omelet :)my family loved the suite and the bed and pillows were

the shuttle service to broadway was great!

bkfst was decent. appreciated the courtesy shuttle into town

had some laundry to do, went down to 1st floor to do laundry, laundry room was out of service so ended up

was broken down for repair during part of our stay, the hotel offered free parking and also free laundry use

laundry service. gym access. room location and size. front desk supplies. room supplies

i loved the free laundry, the indoor/outdoor pool and the room size

was closed for repairs when in the web it stated that it was open so that that sucked for the kids but hotel

no room cleaning meant guests placed garbage & laundry piles in hallway

as for dirty laundry, you had to leave in hallway to picked up sometime the next day

advertised laundry facilities but apparently none on site and have to use a laundromat off the property

breakfast wasn't the same as last time i came

nice location and bar and pool was nice

cleanliness, big shower and free breakfast!

wifi sucked really bad!!

pool was not large, but worked perfect for our 6 year old.

staff, breakfast, parking, pool, open concept, ease of elevator to rooms.consistent

clean, quiet, location, shuttle, free breakfast, extremely comfortable bed.

coffee that was served at breakfast didn t taste like coffee, it was very very watered down, but the breakfast

parking was very convenient, with easy access to multiple nearby entrances

it was just a basic breakfast bagels,oatmeal and cereal. they also had muffins and boiled eggs.

the breakfast area may be the cleanest i have seen

great location and the free parking

laundry facilities were a plus

staff, breakfast, location

although i didn't make it to breakfast, it is available

loved the cleanliness, friendliness and the indoor pool.

indoor pool and free breakfast

no laundry facilities for guest

no dirty laundry bags

room/bed comfy, meals acceptable. laundry facilities were good.

until 5am, which was great because we couldn t even rest until we had put every single bit of laundry in the

first we were given a room around the corner from the front desk, across the hall from hotel laundry room

laundry facility was great since we were there for a baseball

the grandkids really liked the indoor pool. my husband and i liked the starbucks in the lobby.

wifi was not free, my credit card was charged a fee, would like to have had access to an ice

bar was not open, the breakfast was not available and none of this was know when we booked the room

parking is tight for trucks

also, the hotel has a laundry room with machines that only take quarters; but there is no change machine and

they seemed to be short staffed, had a hard time keeping up with laundry

the workout facility is top notch, with excellent equipment, a highly clean laundry room is available for guests

very hard to find parking.

would have liked different protein choices for breakfast (scrambled eggs offered daily)

it was a bed but not the nicest place no laundry facilities

no guest laundry and staff wasn t very present

the benefit of a laundry we can use is first class

no laundry

comfortable bed, breakfast included, guest laundry, and easy access to nashville.

there was a guest laundry which was great when travelling

hotel had a laundry on site for customers

large suites and suitable for our family. great breakfast included

front desk clerk was most helpful and allowed an early check in

gym facilities need to be 18 or younger with parental supervision only

we liked everything however, maybe you should all think about having a laundry room on premises.

laundry room

bathroom small, only 1 tv, no dirty laundry bags, breakfast needed to be until 1030

no laundry

view from my room really wasn't great, and the fact that i went out of season so the pool wasn't in use

they even have a laundry room where you can do your laundry

your laundry bins

location, laundry,shuttle ,staff, breakfast made our trip made our stress free and enjoyable

close and convenient to the opry and opry mills. nice rooms. great breakfast. we ll go back!

wifi could be better

did not like the fact that change is not offered at the desk for the laundry amenities

only 1 ice machine. it's on the first floor in the laundry facility.

to do two loads of laundry but when i put quarters in they got stuck

great guest laundry, which is very reasonably priced

of room service unless you asked for it and no late check out despite our request for it at time of

the laundry facility was caked with mold and the dryer was broken

laundry room on first floor

the dryer in the laundry room didn't work

saw a large cockroach near the laundry room and a smaller roach on the bed in our room

should be change machine and laundry soap dispenser

had to walk past big bins of dirty laundry to get to outside room

no breakfast or laundry facilities. pool and hot tub closed at 9

either weve had better in cheaper hotels no breakfast unless you pay but we knew that no guest laundry and no

i was also surprised their was no laundry room, despite having a fitness center

gym.

have used a customer laundry area

how far to walk to your room. need golf cart to take you and luggage.

water park was fun, but lines can be loooong.

food was a little expensive. a family with kids would spend a

everything was amazing. our kids enjoyed the pool each day we stayed. we're ready to go back.

the staff enabled me to wash our laundry in the hotel personal facilities

charcuterie box on arrival and free breakfast

surprise to have quality choices for breakfast tasty quiche, delicious muffins, yogurt and good coffee

breakfast was ok and was served from the kitchen to be eaten in the dining room

continental quiche muffin fruit breakfast included plus little happy hour each day at 5 pm

our clothing- one shift said they'd tell the next shift- nobody told anyone; so we had all of iur laundry washed

no laundry soap to buy, not clean, and smellled

the laundry facilities were out of order

husband used the fitness room and also an on site laundry was great

wifi almost non-existent

control in the gym, woudl be good for them to expand the gym and remove the small patio

we loved the design features of the studio suite with kitchen and sofa

the morning we left their breakfast was great

also has good gym

there's a reasonable pet cleaning fee of $100

shuttle service laundry room

i didn t like the laundry facilities they were not working properly

laundry to do our washing

within walking distance to downtown, spacious room, very clean, laundry facilities, gas station for groceries

also, the laundry room needs a change

laundry area has no change machine, the machines don t accept cards and hotel staff cannot make

location is great , great breakfast, super nice staff

great location , and the rooftop bar was awesome.

i enjoyed the 24 hour coffee bar, gym access and breakfast was more than sufficient

breakfast bar and it was really good

being a pet friendly hotel was essential having evacuated out of miami we couldnt have been made more

pet friendly

no room service

big rooms and room service!

super friendly staff, great live music at the bar every night, room service available, super comfortable bed,

the rooms, hallways and even the gym had very low lighting

they gave us a free upgrade. has a bar and restaurant. very friendly.

and room service starts at 9am on weekends so go hungry if you wake up at 6am :( wifi was weak in room 320

the gym is the best hotel gym i ve ever used

the coffee maker makes a kids size tea cup

not to mention, cleaning staff failed to empty our overflowing trash bin and had to use a plastic laundry bag

gym could be a bit better but had all you need.

extremely inviting ellington s restaurant on the fourth floor is a wonderful menu the rooftop bar is a nice

room service ended early, wish there was a larger selection of snacks

beautiful room. very friendly staff. room service was awesome! breakfast was excellent! yum!

only snafu from our visit was a mixup with laundry service - we were misinformed around timelines and were unable

fantastic hotel rooftop bar area for sunset drinks or hanging by pool

nicely furnished, location, kids enjoyed the pool

it was a quiet hotel and we didn t hear or see any kids which was wonderful as we were on a romantic getaway

also, not sure why you don t show that you have a gym on your website

laundry service was not available at weekends, which was annoying after traveling for 9 days before

parking was expensive and offsite needing valet at all times. gym was very dark

staff, great vibes especially sunday morning at breakfast

the restaurant is excellent, and there are several bars at different locations, along with a breakfast cafe

very complete gym on the third floor

expensive and they provide 2 towels, no laundry bags, 2 pillows - a complete joke

i could not reach quest services or order room service because no one would answer the phone.

the bar staff was very nice and the food was delicious

no pool no room service

room service fees ..$10 delivery charge plus 24% gratuity added!!

room due mainly to frequently used laundry facility right opposite

we also got laundry service and could not be happier with how lovely our laundry came back

spa treatment facility

when we needed a late bar snack after an evening on broadway the bar tender headed to the kitchen to see what

we were there for two days and great location for walking to restaurants and bars

the never got back to me about my left laundry. no follow up or return emails.

the pool isn't really an adult pool--just something for kids to splash around it.

location and room were excellent. decent gym.

room service was difficult and very expensive

we had to place the room service tray on the bed and eat on the bed sitting sideways

where no laundry facilities or in room coffee makers at the hotel

comfortable bed awesome temperature loved the location. clean laundry room

unfortunately the bistro and bar were down when we were there due to renovations

no bar on premise.

no room service, no pool, and limited restaurant access.

the laundry in hotel was a plus

instead most of what i will remember is being upset and having to go home and deal with bagged laundry and

maybe a laundry room should be provided

i tried to use the laundry and the washer was broken

wifi was bad....

loved the avail laundry and rooftop

the laundry was fantastic- able to wash and dry your clothes -great industrial modern machine and dryer

hotel also provided extra shower and skincare things, laundry (tide pods and dryer sheets included), and all

which was full of housekeeping towels for over 24 hours so we simply removed them to clean our laundry

laundry was small so no room to put other people washing ready for next in line or last person in

laundry can be returned the same day if sent in by the written time

great location everything u need, laundry facilities as well. very short walk to broadway

room location right next to the ice, soda machine and laundry was the best

the location was minutes away from downtown broadway rooms were spacious and had complementary laundry on the

i also enjoyed the breakfast and the amenities like the complimentary laundry room and the managers reception

several days, it would have been more worth the price, because of the kitchenette area, and laundry

dog friendly. liked that they were suites with a kitchen.

the gym could be in better condition

there was a small kitchenette - full size fridge, cooktop, sink and plates, etc

bar is nice for a drink or snack

the gym is well appointed

breakfast was great and glad it was included in our room package

our reservation included daily breakfast buffet with many food selections

the indoor pool and the gym were a family favorite

7 kids then jumped into the hot tub with us

had some general laundry as we are on a longer trip

the roof top pool was lovely and a nice place to cool off in the afternoon

the rooftop pool was great

early check in

room service breakfast was just ok

night room service should not be done at midnight when you re located in a party town on a

there is no pool, so my kids kept asking if we could switch hotels

the gym facilities were adequate

hotel was spotlessly clean, the staff were incredibly friendly and knowledgeable, and the quirky bar was a lovely

great location, easy check-in, friendly staff, excellent rooms, great dining options, fast room service

no clothes washing services or laundry nearby.

and charging customers for wifi after paying so much for the hotel, in 2025, is unacceptable in my view

during my stay i was able to use the pool. def wonderful when it s so hot!

unless you head to bar or pool we didn t use pool

super comfy bed; great bathroom with lots of grab bars; huge tv, very nice pool scene and incredible lobby

garbage wasn t picked up outside room so i brought it to the laundry room

and to top it all off, on the morning of checkout, 2 different workers, a laundry guy & a cleaning lady both

laundry facility was broken.

in the laundry room one of the dryers was out of order

laundry broken

staff is amazing, multiple restaurants on site, rooftop bar, heated pool, valet parking, room service

the spa was closed but that was due to the weather.

big and clean and the view was amazing, it s a close walking distance to broadway where all the bars, musics

they helped him order room service and made sure he had what he needed while i was away

gym is amazing, same with the spaces

amazing that they have no room service

enough coffee, water, or toilet paper in room and had to call room service or come down to the lobby to get it

i wish they had free wifi, that was my biggest complaint

even let us have a very generous late check out time without charge

room service was terrible

difficult to coordinate laundry

( like discount on laundry, fresh juice in lobby for a couple of hours in the early morning, music in the lobby

gym was really nice

nice gym and pool area, comfortable beds

that there was not a continental breakfast included with this hotel.

laundry on site, room not cleaned one day as someone hung a do not disturb sign on our door when we

no room service (meals). the hotel laundry service lost my husbands shirt.

they had no laundry room for guests. only very expensive

it was not as attractive that it was inside and crawling with kids

the view in my room the kids love it.