staff in all areas were friendly and helpful, especially the breakfast waitress and the laundry lady

nice staff, clean, comfortable room but no wifi again.

sea front, a rare thing these days, room was ideal with sea view, breakfast very acceptable, and bar was reasonably

room was warm and spacious with good tv channels and wifi access

parking included

2 laundry bins by the front door, one with clean dog towels and the other for dirty dog towels,

wifi needs to reach all rooms

everything was excellent except the wifi.

the seating in the bar could have been a little more comfortable

best hotel in weston free parking comfortable rooms excellent food great location beautiful

stayed in room 17 this time and struggled with wifi/signal other than this our stay was brilliant

provided room service for me and really went above and beyond to help us

along with sauna, games , garden and parking ,bus stop out side

brilliant pool, lovely rooms, breakfast was delicious

the swimming pool and sauna were great and our room was clean and well fitted out

bed, plenty of room and had a laundry

laundry on site and

there was a laundry on site and an excellent restaurant and bar

laundry room available (requires chips though)

and private huge place with good facilities and with restaurants laundry with 24 hr staff close by

wifi also did not work at all in one of the rooms

1 pillow each in the bedroom, hair on bed on arrival, wifi didn t work at all - especially on the tv in the

as it's summertime, there is a big beer garden at the back which also had a bar in it

good location, excellent breakfast. tastefully decorated, very clean. covid procedures in place.

old building, lovely modern furnished rooms, delicious breakfast, very friendly staff, really enjoyed our stay

corridors were full of empty plates and laundry

dirty laundry from previous guest was in the draw

the laundry lorry arrived early, staff chatting to laundry lorry driver as if they were on dinner break

laundry trolley left in doorway by restaurant toilets

room was located next to the service area for the laundry so not particularly quiet especially in the morning

room tidied and laundry changed more regular.

wifi was very slow and intermittent

bed very warm even with the windows open as we were on the top floor wifi not

breakfast was excellent and plenty of private parking

hotel is in a great location with convenient parking

location, restaurant, room service

love that wifi is no mucking around just log in

our room and the room service were very good

staff was very friendly and welcoming, the kids' eat for free offer you have was amazing which helped us out in

disappoint with the gym but everything else was great

wifi was awful room was to hot, radiators turned off and had to sleep with the door open

couldn t get the wifi password to work.

the wifi was the only problem couldn't connect or get signal

only problem we had was the wifi wasn t very good on the top floor so we had to connect the tv to our mobile

was a perfect setting to relax, the tv didn t connect to the wifi although it didn t bother us

there wasn t a laundry bag or even a pen

room service was expensive and getting some laundry done was extremely expensive

the size of the room was good amazing view from balcony bar meals v good value for money

staff nice and helpful. spa and treatment great. food lovely. views out of room spectacular.

extremely clean inside and the kids got a free bag of chocolate eggs for easter

good to have laundry facilities on site

ther is a coin laundry

guest laundry room was very handy

loved that we could do laundry on site in the coin-operated machines available - this was a huge bonus for us

also liked that there were ice and water machines to use plus a laundry room

the first room they offered me overlooked all the dirty laundry

chemical, perhaps from cleaning or laundry , caused persistent sneezing to my wife and itchy skin for me

to speak to the head cook, who looked at me gone out,,shrugged his shoulders and went back to the kitchen

late check out granted

we also have a sofa bed setup for our kids

are great and very convenient for anyone on a long term travel, as it s difficult to find laundry access etc

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on

the gym is just right for a simple work out and the laundry facilities are great too

guest's happy hour guest's laundry facilities in room were good

there s also a laundry room in the building, which is super convenient

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

the sofa bed was narrow for 2 kids and a poor mattress.

was extremely friendly and really helpful, breakfast was tasty and breakfast lady was great, explaining where

breakfast kids loved it was plenty for everyone and there was a few options

kids running around in the morning when i was eating breakfast

dirty laundry was left in a pile outside our room

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

really liked the quirky bar and kids area in reception

bed excellant, food excellant staff exceptional swimming pool the icing on the cake

comfortable well sized rooms, fast free wifi which is essential for a business traveller

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

bad location for the kids

on the two occasions i rang through for room service, the staff were keen to ask if there was anything else

not overly enamoured with the burger on room service and the 5 service charge a bit steep

cosy bar area

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

of course that's not their fault, but the laundry house's, so i can't really comment

i had friends visit this one time and they were exposed to the sight of all my laundry

the rain!!! a more secure wifi connection would be preferable

noisy hotel kids screaming running up and down corridor noisy pipe work sounded like shower was running

my room was right next to the laundry cupboard so was woken early

no laundry service

it was a lovely clean room good size room for my wheelchair and the kids

lovely clean room, nice breakfast and great location

great location, friendly staff, clean, nice bar area

it was very noisy at night, maybe our room was close to the their laundry room and sounded like a washer going

a big deal but the chillers were not working on the pumps at the bar so the beer was room temperature

room service

help getting breakfast from paula because of mobility problems fantastic help from karon always there to help

members of staff, from reception through to the bar / lounge were fantastic and a friendly face and common

something not right with laundry

disappointed that we had laundry bags outside our hotel room on arrival

of laundry in the corridors trays with plates and food outside rooms and lifts they were there for a

catered meal was very poor. laundry and parking expensive

clean bedding and laundry

a single person i do feel somewhat guilty about such a huge bed and all that laundry that needs to be done

the floor underneath the beds was filthy (kids dropped their toys under the bed and it was a horrible job to

high speed wifi

our stay but the floor was quite dirty and dusty it had not been swept or cleaned and even after room service

there is free wifi in

great staff, perfect location. wifi was also great for me to do some remote work there

wifi intermitent but reception staff said supplier was doing work so probably not hotel's fault.

wifi worked perfectly, everything was clean

i also appreciated the strong wifi, hairdryer, fresh towels, and coffee/tea facilities

wifi wasn't amazing but was passable - good enough to go on websites but not to watch youtube etc,

no laundry service

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

also found a hair dryer and a laundry bag which you can order service for

faced a rather industrial back-end of the building and a large truck was there every night for laundry

thought there would be an option for room service or some info provided in the room

room 1 is next to the laundry- no worries at night, but made a funny noise in the day

my room was between the laundry room and cleaners room

room was next to the laundry room so a little noisy. quite basic. extremely small tv.

free wifi

bathroom was clean and there was free wifi

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

had to sit in the bar for the ever meal

bar staff need to liaise with front desk about closing times

wifi signal is excellent and the speed is very good

i wish there had been some spa or treatment facilities

no real window; would have liked access to laundry facilities.

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

the cleaning company who does their laundry put a few holes in one of my shirts

some ketchup to which she looked at me like i had two heads, huffed and dragged herself to the kitchen

wifi non existent. food in the restaurant was average

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

we turned up and the staff had put a card, helium balloons and petals on the bed

good sized room with everything, nice spa area pool ect, lovely staff, breakfast, location

i strongly recommend the room service the breakfast bag was also delicious and provided the perfect start to

room service food was of very good quality

loud noise at 5am laundry being collected/ delivered for 2 hours!

the staff very friendly, gym and swimming pool were great facilities to use included within the price

jo in the bar his service was amazing

didn't eat at the restaurant ,but we did have room service which was excellent, staff could not do enough and

hotel was extremely comfortable and the spa facilities were fantastic

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

amazing location, beautiful looking hotel, had an early check in without being charged.

everything apart from the kids

decorated room was big and very clean and warm equipped with all we needed staff very pleasant room service was

the price is excellent for such an amazing hotel, the reason i booked this hotel was because it's pet friendly

they need to change where they store their laundry or use a different laundry service

i was on the understanding kids 12 and under ate free

breakfast and bar area looked really smart, but we didn t use it

dangerous for people with allergies and kids

polite helpful staff on check-in, in bar and at breakfast

it would be nice if they had a tissue box in the bathroom and a plastic bag for dirty laundry

chicken curry on the main menu in the restaurant didn't taste of much and we also thought the kids option of

there was mold in the shower and the wifi was really bad.

pet friendly, nice bar onsite

with everything especially good as we had pets a goody bag is given to the pet

wifi not available at all in 2nd floor -disappointing

free wifi had fantastic speed

another thing could be done as well is leave some little information like numbers and wifi passwords and some

not enough information given no wifi code and times of breakfast and car parking

wifi throughput and signal strength is not awesome

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

we looked out into trolleys of laundry

then i was woken at 05:00am by the laundry truck collecting crates outside my window

lovely design, free parking and really lovely and helpful staff!

the rugby world cup programmes, the phone was not connected, there was no safe in the room, the wifi was not

my sons loved the pool table and rustic bar area with cosy log fire - they said they expected gandalf or strider

really handy with the bar and restaurant which is

parking great

noisy kids outside

accommodation was good but 10 per pet for one nights stay is a little rich, as we booked a double room for

i would say it would be nice to have four mugs in the room if there’s four ofyiu booking in, kids like a cuppa

easy early check in

meant we could visit one day and then nip to the seaside at big bad barry with the kids

body wash and shampoo, huge bath towel, plenty of electric plug-ins, both usb and classic, free parking, free

i got a great night sleep and so did my wife+kids wifi could do with better speed but i paid a great price to

some time a previous guest had left soiled laundry behind the curtain which we found just prior to check out

good breakfast clean room

free wifi and all info needed explained well by friendly and helpful staff would stay

wifi went down every 10-15 mins had to log back in to their portal which was a pain

fair bar prices. everything else as expected

free wifi wouldn t connect but didn t raise this as not a major issue

appreciated early check in as room was ready room small single as booked but super comfy bed super clean and

breakfast was great and again very friendly

staff very good. breakfast very goid

good wifi to work