there is room service available

a table and chairs at the pool would have been nice

there is a pool on the premises which is very relaxing

pool area has a great view of the bay and was great place to

the grounds and pool were very well kept

the wifi was unstable.

wifi was very very deficient

it was perfect for families, with lots of activities for kids to enjoy

settling in ready to explore going to the marley bar monique was great she is a people person and knows how to

the waterpark was fantastic for the kids and also adults

also the pool was a good size for playing in with the kids

didn t like the fact that they didn t have wifi , the data service is poor when you re in the rooms and

wifi and tv worked we would definitely

good wifi

also great wifi throughout the premises

tons of fun and the spa was so great ud83dudc4d definitely going back

your staff was really helpful and considerate in every sense of the word from front desk to the pool deck

breakfast was good the location was good.

breakfast was good. i am vegan and i was able to find things that i could eat.

entertainment team by the pool bar was fantastic

just room service didn't show up in time and i fell asleep after 2 hrs of waiting

spa services were amazing

the beach and pool was lovely and clean

entire staff that we encountered was excellent, from the bell man sheldon, to the receptionist, bar tenders,

like the pool, the beach, the bar ud83cudf78 the food ud83dudc4c and entertainment, especially the jamaican

breakfast was spot on

and food was excellent the facilities was very very clean the bar tenders was very friendly

location, property, cleaness, staff , pool bar, water park kids n adults

the scenery is very attractive, restaurants, beach and pool area, lobby area and room were very good

the kitchen/serving staff when we arrived were very grumpy and unfriendly

laundry attendant (sorry i forget her name) for doing an exceptional job and for taking her time to

the food is so good that room service is always busy. but it worth the long wait.

i like the property, the golf course, the moonstone restaurant.

the prices of the spa were, in my opinion, a little overpriced

everything, the food, the rooms, the pool , the beach, the landscaping and the staff

building has a washer and dryer in it except c building and i wish they would add a laundry facility to that

kayaks or paddle boards, we weren't allowed because they felt the water was to rough, but yet kids were out

chantall, suline, curtis, alvin, adoni, the people at the kids club, the activity lady, all the kitchen staff,

com messed up our reservation and only charged for 2 adults instead of 2 adults and 2 kids (even though we booked

and water was awesome, loved the view of the ocean and beach from the room gary in the lobby bar was outstanding

also the wifi is awful

kenroy at the pool bar; natrisha at choicez

room service was much delayed

the gym was also a top spot for me every morning before breakfast

location with excellent kids club, beach, pool food and nightly entertainment

as what they have operational during covid, as we were disappointed when arriving to be told a laundry list of

ann at islandz bar is my all time favorite she went above and beyond to help us out

night time i think we should have access to the pools and there should be more light in the pool areas and beach

also, the steam room in the spa was inoperable and the ice bath had some bugs in it and the water didn't look

i was promised when i checked in that calling for a golf cart would not be a problem

housekeeping expressed their was a delay in laundry

it's fun for kids

breakfast taste real good location was great ud83dudc4d

they have a bowling alley , cinema, 8 restaurants, live bands many pools long stretch of beach a spa also the

do differently: most kids drink apple juice, and it would be nice to have it on the menu

breakfast is amazing.

my room, beach, gym, tennis courts, bikes

rooms were very clean and spacious staff was very welcoming and polite beach was amazing swim up bar was nice

many pools included an olympic size lap pool, swim up bar and in infinity pool over looking the ocean

miles of beachfront, equestrian center, golf course, spa, multiple pools, tennis courts, and a kids

place to hang wet laundry. replacement of used towels.

outside was open lovely large pool, restaurants fabulous food out of this world

security made sure no kids came to the adults only side

breakfast and lunch was the best meal i had at the resort , toniann was my booking concierge she

whether i was enjoying breakfast, lunch, or dinner, i was consistently impressed by the quality and variety of

bed was not comfortable, and they had to pay for the air conditioner $7 a night and to do your laundry

there is a billiard table in the living room, and a big pool just outside, where the view is also very nice

the swimming pool is awesome

silent fridge in the room, ice cubes, fan, lockers, hamacs, bbq, tennis table, darts, strong wifi everywhere

can i say this place is exceptional montego bay location great veiw of the ocean and excellent pool great value

liked the pool area and bar , location of villa was superb

getting our clothes iron because we had to leave earlier than check out and i was told that the laundry doesn

room service was also great and the staff was very friendly

the cleaning and room service was amazing. checkin took a little too long.

outside was too cold for me had dine outside because room service wasn t available

the relaxed environment. the spa treatments. the friendly and inviting staff.

pool

pool water was cloudy

close to the beach, secured parking

comfortable and relaxing, nice pool, water heater works, and the design of the rooms are nice and unusual

i like the pool the rooms an the chef he was excellent in what he do

the hotel has its own pool, basic facilities in the rooms such as a fridge and microwave and breath taking

pool is really nice and none was there so i had all the space for myself, the location is also

loved the fact that there was a functional clean pool to swim in and wifi

the pool is also ready for a make-over

use of the pool was not available was not clean dinning area was not clean or ready to be use for

breakfast provided, the beds were broken , their were never no wifi , toilets were filthy and the towels provided

bar and balcony view were amazing but still being refurbished, i can t wait until it s

wifi could have been better, it didn t really pick up in the room or outside the room

place looked run down pool was dirty and green

i loved the view and the outside pool area was very relaxing.

quiet and to us, off the beaten path as we can relax at the pool, sleep well and there is always parking

like the location, which is quiet and to us, off the beaten path as we can relax at the pool, sleep well and

wifi could have been stronger

dissatisfied with no shuttle service being available in the early morning which costs me an additional $30 for

great pool. good price. clean enough. nice foliage

tried the body bliss spa this time & they are amazing

that the noise travels from downstairs up to the room i was staying cause i had a room near the pool which a

nice warm pool

great location. breakfast was a nice feature. pool area was very nice.

room service only till 10pm not 24 hour bath mat was

was not cleaned, therefore my kids and i couldn't enjoy that facility we had to go to doctor's cave (which was

some of the furniture was not working well like the windows or the kitchen.

having pieces of my laundry missing after utilizing their laundry service

the pool view

for kids

the wifi stopped working for me after a few hours of arriving

not forget he had the restaurant serve us breakfast after hrs bc i had my diabetic mother and 3 kids

lastly, i can t believe i have to pay for each clothing to be washed, no laundry room; at least charge for

room had air conditioning leaking, i saw cockroaches, they advertised that the have laundry facilities but they

no laundry service

love the professionalism of the staff in the dinning area, at the pool side bar and the entertainment team they

cleaning , they are stingy with the food and it s not great dishes and as stated before, the spa & jacuzzi

it was very convenient to have laundry facilities in our unit

my wifi didn t work for a full day

didn t like that there was wifi in only one room there was not sodda beds they were hard let back futons there

had to pay separately for wifi

wifi also was not working

young lady that clean my room was very nice and pleasant during my stay also the staff inside the laundry room

a gym and a laundry service with a lovely lady

the cleaning team forgot to replace the bathroom towels, so the guard had to get towels from the laundry area

gym needed a little

parking can be a challenge at times, and the pool party can be bit loud after midnight

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more

the other downside is not having self-laundry areas

no laundry service.

they had a laundry service and had our clothes done within a few hours which was awesome

the wifi wasn t working in the room, literally had to go to the lobby just so it could work

having to send our cloths out for laundry which make it very expensive.

would have liked a laundry service on-site, a self-service facility

was nothing i didn't like, however, it there was guest laundry facility, it would help make packing lighter for

was no fridge in the room, and i didn t get the laundry services, but i did not ask either

paper should also include phone numbers of the resort and quiet hours and that one must request room service

was beautiful, premium liquor, hot tub on balcony, room cleaned daily, room service, tablet to control

room service dining not up to scratch compared to eating out in restaurants.

everything except the long wait for room service

front desk it was my birthday and had to wait long for my birthday amenities( i had a suite) -the spa voucher

wifi was also a lot more unreliable then in 2019

bar undergoing building work and mostly blocked off - so it lacked the vibrancy of my previous stay

were beautiful, the variety of food was excellent, the staff was super friendly and helpful, the pool and beach

room service more prompt

bartender kept our drinks full weather we were on the beach or by the pool

were cleaned- pool looked inviting staff were pleasant except one bar attendant elderly gentleman on the opposite

i liked the rooms, the view and the location. i also enjoyed the beach, water and pools.

spa prices a too high for a couple

pool, gym, spa , piano bar, night club were all fantastic

the staff, the food, the pool, the rooms and the views

beware: the romantic dinner, wine, and spa options are deceptively not included in the

12 steps to the infinity pool and a few more to the ocean

we especially enjoyed our workouts and classes with donovan in the spectacular spa area

also, the kitchen staff were friendly as even though we did not order breakfast, we were provided with coffee

breakfast very good. dinner underwhelming!

most beautiful property, with the best of rooms, villas, sports facilities and a gym with an unparalleled view