good wifi

didn t like the fact that they didn t have wifi , the data service is poor when you re in the rooms and

wifi didnt work

also the pool was a good size for playing in with the kids

also great wifi throughout the premises

i booked a 18+ swim up and was placed in front of the kids swimming pool

room service options limited and bland, some food options were a little too salty especially the

wifi coverage , not enough lifts , location too far from montego bay and nothing to do locally.

the hotel was clean, amenities great, food delicious and the best part i felt safe having my kids there

we definitely will be back with the kids next time

ordered room service that didn t come

tons of fun and the spa was so great ud83dudc4d definitely going back

the pool and stake house was great

breakfast was amazing the jamaican breakfast a+ the food was great staffs like admir dyer hk ,

i enjoyed my stayed loved the pool they are beautiful

more food options in restaurants with more stations outdoor grill that open 12 hours better parking facilities

the room service was always out of food items

i also didnt like the fact that they ran out of drinking water and the bar was not restocked

food choices for room service

entertainment for the entire family and choosing a pool was the hard decision as there was so much

there were hidden costs after booking to cover room service, wifi, tv

oh and don t get me started about the strength of the wifi

in your room, i didn t like the idea to be calling the front desk at all times for the mini bar to be stock

the gym is too small

spa treatments ok disappointed with facial

housekeeping expressed their was a delay in laundry

breakfast and food in general was great, the property was lovely and the location great, i felt

the most appealing feature of this hotel was the swim-up poolside room.

kids club was amazing

taken care of on a daily basis to a very good standard, whilst walking around one night i saw a pool of vomit

place to hang wet laundry. replacement of used towels.

side close to the lobby that stands in the part way , they are very pushy even push us to have breakfast with

of all i want to say thanks to the area manager (gorgette virgo )the breakfast is lovely and so many different

the gym was also great

the resort was adults only and it was exceptionally clean

the grounds and pool were very well kept

there is a pool on the premises which is very relaxing

a table and chairs at the pool would have been nice

pool area has a great view of the bay and was great place to

there is room service available

close to the beach, secured parking

comfortable and relaxing, nice pool, water heater works, and the design of the rooms are nice and unusual

i like the pool the rooms an the chef he was excellent in what he do

pool

pool water was cloudy

laundry attendant (sorry i forget her name) for doing an exceptional job and for taking her time to

needs better wifi.

the wifi

a few staff members were rude for no reason, noisy kids ruined a couple romantic moments

wifi is not good.

building has a washer and dryer in it except c building and i wish they would add a laundry facility to that

indeed great room service was great and the butler he was exceptional the wonderful lady at the spa she was

nightly entertainment was pretty good for the kids

room service is very helpful too

was fantastic especially the severs and bar tender and the guys who did the

the gym area was very impressive with lots of equipment to use

room service is 24 hours

staff is super friendly and helpful and the pool is extra clean

much everything, the pools, the nighttime entertainment, a safe resort for the kids, customer service, just an

at the restaurants and pool side

as what they have operational during covid, as we were disappointed when arriving to be told a laundry list of

the room was very spacious, with lots of wardrobe space, a great room service menu, a huge incredibly well

food was excellent, loved the variety, love the gym and the entire grounds

food was great! staff was excellent! spa was incredible!!!

the room service was exceptional. loved the chicken noodle soup. staffs were excellent

no breakfast, lunch or dinner included for a hefty price per night

many pools included an olympic size lap pool, swim up bar and in infinity pool over looking the ocean

shockingly easy access to all the restaurants, beach lounge chairs, pool, activities, etc

great location, staff are brilliant, beach and pool were perfect, rooms were good

breakfast buffet and seating view amazing

bed was not comfortable, and they had to pay for the air conditioner $7 a night and to do your laundry

big thanks for that coz this little plus makes a huge difference all facilities around, kitchen fully furnished

clean room and lovely swimming pool

the entrance was a very steep hill and parking space very tight,we were told there's a possibility we'd be

could be more parking

getting our clothes iron because we had to leave earlier than check out and i was told that the laundry doesn

room service menu needs to be upgraded especially now with the covid gathering restrictions

the cleaning and room service was amazing. checkin took a little too long.

i order room service and had no place to sit and eat other than the

outside was too cold for me had dine outside because room service wasn t available

liked the pool area and bar , location of villa was superb

the hotel has its own pool, basic facilities in the rooms such as a fridge and microwave and breath taking

pool is really nice and none was there so i had all the space for myself, the location is also

loved the fact that there was a functional clean pool to swim in and wifi

the pool is also ready for a make-over

use of the pool was not available was not clean dinning area was not clean or ready to be use for

breakfast provided, the beds were broken , their were never no wifi , toilets were filthy and the towels provided

bar and balcony view were amazing but still being refurbished, i can t wait until it s

wifi could have been better, it didn t really pick up in the room or outside the room

place looked run down pool was dirty and green

i loved the view and the outside pool area was very relaxing.

quiet and to us, off the beaten path as we can relax at the pool, sleep well and there is always parking

like the location, which is quiet and to us, off the beaten path as we can relax at the pool, sleep well and

wifi could have been stronger

dissatisfied with no shuttle service being available in the early morning which costs me an additional $30 for

great pool. good price. clean enough. nice foliage

they had a laundry service and had our clothes done within a few hours which was awesome

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more

no laundry service.

the other downside is not having self-laundry areas

the wifi was interrupted.. maybe it was a island thing.

young lady that clean my room was very nice and pleasant during my stay also the staff inside the laundry room

a gym and a laundry service with a lovely lady

the cleaning team forgot to replace the bathroom towels, so the guard had to get towels from the laundry area

there pool was nice and they had a bar by the pool where the bar tender was nice i think his name is paul

the pool that we accessed was lovely, but it s also great that they have two

room had air conditioning leaking, i saw cockroaches, they advertised that the have laundry facilities but they

no laundry service

lastly, i can t believe i have to pay for each clothing to be washed, no laundry room; at least charge for

the pool bar staff made really good drinks and were so cool

the proximity between the beach ,the bar and bedroom cannot be understated, it s close!

was not cleaned, therefore my kids and i couldn't enjoy that facility we had to go to doctor's cave (which was

some of the furniture was not working well like the windows or the kitchen.

it was very convenient to have laundry facilities in our unit

wifi also was not working

didn t like that there was wifi in only one room there was not sodda beds they were hard let back futons there

had to pay separately for wifi

my wifi didn t work for a full day

was nothing i didn't like, however, it there was guest laundry facility, it would help make packing lighter for

was no fridge in the room, and i didn t get the laundry services, but i did not ask either

having to send our cloths out for laundry which make it very expensive.

would have liked a laundry service on-site, a self-service facility

fact that i didn t have access to the kids room to have some work time, i had to always supervise the children

that the noise travels from downstairs up to the room i was staying cause i had a room near the pool which a

the swimming pool

the pool wasn’t all that

room service only till 10pm not 24 hour bath mat was

bar nice selection of drinks, prices ok pool nice, but they work on keeping it clean though lots tress send

having pieces of my laundry missing after utilizing their laundry service

the breakfast is excellent the staff especially karla was very accommodating

the wifi stopped working for me after a few hours of arriving

the room service lady was lovely

you have no service telephone there and if you want to order from the bar they ask you a service fee of 5 us$

was beautiful, premium liquor, hot tub on balcony, room cleaned daily, room service, tablet to control

room service dining not up to scratch compared to eating out in restaurants.

everything except the long wait for room service

front desk it was my birthday and had to wait long for my birthday amenities( i had a suite) -the spa voucher

wifi was also a lot more unreliable then in 2019

bar undergoing building work and mostly blocked off - so it lacked the vibrancy of my previous stay

were beautiful, the variety of food was excellent, the staff was super friendly and helpful, the pool and beach

room service more prompt

bartender kept our drinks full weather we were on the beach or by the pool

were cleaned- pool looked inviting staff were pleasant except one bar attendant elderly gentleman on the opposite

i liked the rooms, the view and the location. i also enjoyed the beach, water and pools.

spa prices a too high for a couple

pool, gym, spa , piano bar, night club were all fantastic

the staff, the food, the pool, the rooms and the views

beware: the romantic dinner, wine, and spa options are deceptively not included in the

12 steps to the infinity pool and a few more to the ocean

we especially enjoyed our workouts and classes with donovan in the spectacular spa area

also, the kitchen staff were friendly as even though we did not order breakfast, we were provided with coffee

breakfast very good. dinner underwhelming!

most beautiful property, with the best of rooms, villas, sports facilities and a gym with an unparalleled view