we used the laundry service, took longer than the 24h announced (we had to chase the night before we left), it

smelled so strongly of laundry soap it made our eyes burn; blood stain on pillow case; room had not much character

excellent food and swimming pool were a plus

i complained at the front desk, i found out that some of the people were children of the staff -- kids at 2 a

little expensive never got wifi to work

extortionate laundry prices - and clothes came back late and not very clean

the pool area with a bar and a floodlit at night, jungle view platform was superb

pool was amazing after a day walking tikal ruins

beautiful and convenient location with a lovely pool (good for little kids, too

pool is small but fine for little kids

they did our laundry too, and that worked great

they said they would wash by laundry by the next day, but the returned the dirty laundry

of the other bungalows, it seems like the bungalows closest to the pool were able to access the wifi from the

hot water and wifi both work perfectly even when the property is without power

if you want 24/7 electricity and fast wifi, stay in flores and take a bus to tikal

charged 100q to do my laundry but folded nothing

wifi was good

no kitchen so wouldn't be a place where i'd stay longer but they do have food options.

no kitchen

they have a restaurant but i am a picky eater and although there was no guest kitchen they still offered us a

wifi didn t reach to room but that wasn t an issue, it s in the main reception area with lots

bathroom detached. parking not close to room. lots of stairs to get to the property

the parking situation could be better.

weather :) no wifi in the rooms and be prepared to climb some stairs to get to this beautiful place

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

they also offer a laundry service

strong wifi

it provides free parking and very decent wifi

the wifi connection was very slow. poor lighting in the room and the ac didn't work.

the secure parking for our car was a plus

very loud with kids playing in the pool until late at night. wifi did not work in my room.

very loud with kids playing in the pool until late at night. wifi did not work in my room.

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants (cahui

the friendly owner did some very good recommendations the laundry service is good

don't have laundry service so we had to walk a couple of blocks to the laundry place

the kitchen is small but functional and there is a fridge/freezer

very friendly host, private parking inside the facility. looks brand new. 50 m from the lagoon

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

all was great can not complain at all, maybe that bar closes at 9pm

good food for breakfast

such beautiful grounds, the hotel cat and dogs are such a bonus, lovely docks for swimming, easy parking

the pool needs some care as it looked like a stagnant mosquito-breeding ground and did not look usable

central el remate so everything i needed was nearby and he had laundry service

no wifi, no hot water, dirty

wifi, easy access

our room was simple but comfortable and the wifi worked well

no wifi

nice staff, clean beautiful large pool

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at

breakfast not included and sadly, bad coffee

the pool was perfect

bar near pool, lots of steps but rides offered if needed

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

only thing i did not like were the prices of services at the spa and laundry

the standard breakfast is a bit mean - in this category of hotel i don't expect fruit and bacon to be extras

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

exquisite view and pool and food

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

i personally didn t like that there was no self service laundry

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

expensive laundry service.

pool was large and fun for the kids, especially with the overhead water feature

othet guests had troubles with the laundry

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

unfortunately the staff lost a bag handed over with the laundry

laundry service is very expensive

q per loads vs 15q in antigua) and they used the dryer

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

laundry is priced by item not by load, so be aware of that

wifi was terrible

wifi was weak in the room we stayed in but great on the terrace closer to the router

the staff were friendly & helpful, they have a laundry service which was same day & good value

the food was less than desirable but the bar tenders were amazing and fun and always making wonderful drinks

wifi is not great

great views from room, close to evening food market and early check in was very appreciated

wifi is very weak in most parts of the hotel

quick laundry facilities at a decent price

location, water refill, laundry, friendliness of the staff though no english....

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

the staff was very helpful and sympathetic when we had an issue and offered laundry

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

nice and helpful staff good restaurant amazing view good wifi and ac comfortable room and

central location, very clean, great air con, free airport shuttle for 3+ nights

there is a rooftop area that seems to have a bar but this was closed for refurbishment at the time of our visit

wifi, clean and light rooms, friendly staff, good location

they helped us with the laundry and changed our room from second to first flour

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

had a negative experience with the laundry service, which is sub-contracted to a third party

we appreciated being able to get laundry done for a small fee

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

the wifi worked well. i thought the price is good. but now i know it was too high.

good wifi in the room

the hotel did not have a kitchenette as advertised (desk guy said,

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

the room was large and offered lots of space. the location was great. wifi worked well.

the pool was the perfect temperature to cool off and big enough to do a few lengths, or there s

we enjoyed swimming in the lake and in the beautiful pool

breakfast is very good and we had 2 delicious dinners as well

breakfast was really nice

the spa is also excellent- the chocolate massage was one of the best massages i have had

laundry service across the street which was very fast

they also did our laundry for a reasonable price

lots of places round about to eat, do laundry and book onward travel

to several factors - our room (#206) was right next to the cleaning crew's room so we had towels, laundry and

they offered laundry and it smelled really good

good laundry service for a reasonable price

great location, helpful staff, laundry service

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

air conditioning, late check out

too expensive to di laundry

we did a load of laundry and our clothes came back clean and folded

also the swimming pool is very cold

breakfast was ok but not very big

wifi is bad

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

across from lake. next to bars and cafes. near laundry facility.

laundry very expensive in a country that everyone charges per lb they charge per item

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

wifi can be a little sketchy depending on your room location at times but the restaurant/check-in

it was extremely noisy at night and first thing in the morning when the cleaners were doing laundry

was a cockroach in my room and the prices for laundry were outrageous

to go to an adjacent hotel for bfast, my room was right next to reception area and the laundry area, thus noisy

the terrace, great location (close to getaway travels who we used to book the tikal tour with, do laundry and

the pool was refreshing, and the shuttle and included breakfast really stood out

pool and hotel

quite noisy, but that's understable in this localization really small parking

they have an indoor and outdoor pool as well as gated parking

wifi didn't work in the room.

there was an odour of sewer in the pool area.

com says you offer laundry which isn t true, i had to get that done down the street

no wifi connection in the rooms

- nice swimming pool - delicious breakfast - nice staff

this is it the reasonable price, the balcony with lakeview and the free breakfast

was no wifi in the room which is something i really needed and didnt have access to on this stay

better wifi conection and warm watter in the bath room

wifi was either not working or very slow rooms are outdated and need some work

i like the facilities, they were awesome, the pool and the amenities are nice.

the pool is too small

they do have a small gym which isn t by the restaurant but by the rooms

the wifi signal was terrible in room 42 - you had to stand by the door to get any signal

the laundry service next door delivered our laundry to the hotel reception

wifi was very bad and there was a lot of noise from outside

and well maintained hotel structure, courtyard and pool

the pool was a lovely respite after some 40 degree days and it was well kept

wifi was around 7mbps in the room, would be a little stronger out in the patio area

swimming pool

staff helpful to get us parking for our car

are awkward and small, floor was dirty, everything smelled humid, parking lot not taken care off, check in staff

parking is a hassle, requiring special logistics and interaction with the staff

the hotel is centrally located and had a great view of isla flores from their restaurant and pool area

service a bit sloppy- laundry not done on time, slow service

there are good laundry services

breakfast was excellent.

very good breakfast included in the rate

of options for breakfast, specially the guatemalan breakfast was amazing

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the

booking site said laundry but this was not available

terrible wifi

staff were helpful, wifi worked well, it was extremely clean

was ok the first day no parking, the nob from the shower was broken, the air conditioner only work very little