only thing i did not like were the prices of services at the spa and laundry

we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

we arrived pretty early from guatemala city

wifi didn't work on first night but given that you are in the middle of the forrest, it is

on the lake was magical, the room fantastic, the staff were lovely, the food great, especially breakfast

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

expensive laundry service.

i personally didn t like that there was no self service laundry

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

the room first of all, the staff at the reception and at the restaurant, the pool surrounded by the jungle (do

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

laundry is priced by item not by load, so be aware of that

cell-phone was ripped off/stolen by one of the two shuttle drivers in santa elena, so just watch your belongings

location strong wifi balcony

unfortunately the staff lost a bag handed over with the laundry

q per loads vs 15q in antigua) and they used the dryer

othet guests had troubles with the laundry

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

laundry service is very expensive

this happened twice, and we were not able to do laundry at the hotel as well as ac and shower going out due to

they have laundry and restaurant (we had a delicious traditional breakfast)

laundry service was ok and relatively cheap, but would not give delicate stuff there

they also did our laundry within a few hours which was perfect because we only stayed for 1 night

laundry done for us there easy

location, water refill, laundry, friendliness of the staff though no english....

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

quick laundry facilities at a decent price

the staff was very helpful and sympathetic when we had an issue and offered laundry

the staff were friendly & helpful, they have a laundry service which was same day & good value

also our room had a bar next door but it got quiet before midnight

to catch wifi you have to go to the lobby or the main terrace by the stairs

great views from room, close to evening food market and early check in was very appreciated

bar on the rooftop

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

good laundry service for a reasonable price

great location, helpful staff, laundry service

bed comfortable, ac and wifi good

last but not least we missed an internal laundry service

laundry was done off site and very expensive

they helped us with the laundry and changed our room from second to first flour

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

had a negative experience with the laundry service, which is sub-contracted to a third party

lots of places round about to eat, do laundry and book onward travel

they also did our laundry for a reasonable price

they offered laundry and it smelled really good

laundry service wasn t working while i was there (but plenty of others nearby) and there were a

laundry service across the street which was very fast

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

the wifi worked well. i thought the price is good. but now i know it was too high.

good wifi in the room

the room was large and offered lots of space. the location was great. wifi worked well.

the hotel did not have a kitchenette as advertised (desk guy said,

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

roof top terrace, sunsets from the bar spectacular

there is a rooftop area that seems to have a bar but this was closed for refurbishment at the time of our visit

- good wifi, location, beds, restaurant, staff, water pressure, cleanliness, attractive, roof terrace,

a 9/10 rating for wifi

we did a load of laundry and our clothes came back clean and folded

too expensive to di laundry

breakfast was ok but not very big

nice place, great space, good view to the lake, good wifi, good beds, good hot water.

breakfast was delicious and they made us also a breakfast to go when she had to leave super early

laundry very expensive in a country that everyone charges per lb they charge per item

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

across from lake. next to bars and cafes. near laundry facility.

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

they offered a shuttle to the airport and even though we had to get there a couple hours earlier, we appreciated

was a cockroach in my room and the prices for laundry were outrageous

it was extremely noisy at night and first thing in the morning when the cleaners were doing laundry

to go to an adjacent hotel for bfast, my room was right next to reception area and the laundry area, thus noisy

the terrace, great location (close to getaway travels who we used to book the tikal tour with, do laundry and

nice room and property with a pool

i like the facilities, they were awesome, the pool and the amenities are nice.

the wifi signal was terrible in room 42 - you had to stand by the door to get any signal

staff went above and beyond and allowed early check in which was very helpful and amazing

they do have a small gym which isn t by the restaurant but by the rooms

wifi was either not working or very slow rooms are outdated and need some work

parking non-existent

there is a secure parking lot next to the hotel

pool and hotel

all night, front desk charged us despite already paying agoda, front desk offered us coffee at breakfast then

expensive for what you get, included breakfast very poor compared to what the sell on the pictures on the

com says you offer laundry which isn t true, i had to get that done down the street

was great, the location is ideal and also the view, nice breakfast; also the staff was kind to us, i will

the pool was nice.

could hear bar music throughout the hotel, this was fairly okay for us as our room was on the far side, but if

was no wifi in the room which is something i really needed and didnt have access to on this stay

the laundry service next door delivered our laundry to the hotel reception

and well maintained hotel structure, courtyard and pool

wifi was very bad and the location is not in flores but it s only 10 minutes by foot so not too

wifi did not work in the rooms and only worked sporadically in the courtyard

wifi in

that's because you have to go through the laundry service business part of the building to get to the hotel

rooms are located above a laundry service and it shows - all the linens are super clean and nice

was a lovely little place, the rooms are on top of a laundry place and they did our washing for us

owners also run laundry business, so that s convenient if you need to wash clothes

conveniently, they also run laundry

swimming pool

the hotel is centrally located and had a great view of isla flores from their restaurant and pool area

the pool was out of action for over two days

are awkward and small, floor was dirty, everything smelled humid, parking lot not taken care off, check in staff

location, friendly staff, extra large bed, balcony, pool, strong a/c, fan, great view from the room on the 3rd

the location was great, near to flores. there was a pool on the hotel.

of the staff was amazingly kind (including the cleaners and the guy that cleaned the pool) the swimming pool

the decor and pool

they also have a pool

the pool and decor

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

wifi did not function

complementary wifi and shuttle to the airport at the end of our stay was excellent

loud; expensive; wifi did not work in the room

service a bit sloppy- laundry not done on time, slow service

there are good laundry services

better wifi i was trying to complete some work but i couldn t due internet was too slow and

the common area is nice, with a pool and bar in front of the lake

very low parking slot place, and not very convenient

booking site said laundry but this was not available

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the

hotel with a very nice pool

the wifi did not reach our bedroom at all.

location is central, clean, the beds were comfortable, the pool the kids loved, good air

the only good thing was the air conditioning and wifi

hot water wifi didn t reach the bedroom lizard in the bathroom bright lights outside room in hallway on all

the wifi worked well

no wifi

the place lacks in cleanliness and the wifi was weak

better wifi conection and warm watter in the bath room

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

breakfast is very good and we had 2 delicious dinners as well

late check out, clean rooms

breakfast

the spa was nice but the massage was not professional rmt just a relaxing massage

have been more helpful, all were great but yaneli was particularly friendly with our questions at breakfast

the bar area by the pool is not staffed and you either have to call the restaurant from a phone or walk

bar near pool, lots of steps but rides offered if needed

breakfast buffet on sunday was very nice

bar near pool, lots of steps but rides offered if needed

if you are leaving early to go to tikal, they pack small breakfast boxes to go

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

you have wifi literally everywhere but with the nature around you, you just want to be offline and enjoy it

breakfast was delicious and plentiful--fresh juice, fruit, eggs, beans, tortillas

the breakfast and dinner are delicious and served in good portions

breakfast and dinner are provided and very good pool was cleaned daily

parking for our car was available, but at some distance

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

bathroom detached. parking not close to room. lots of stairs to get to the property

was beautiful, room was very nice, fast wifi in the restaurant, solid breakfast, coffee was alright, close to

had a car and it was not clear how to access the hotel from the parking lot

charged 100q to do my laundry but folded nothing

only a kitchen is missing, to be perfect.

the owner was regularly smoking around the restaurant while people were eating

the only point for some guests may be that in this particular room you can't get wifi as you aren t so close

wifi in room didn't work as we were farthest room from the office but we were warned when booking

central el remate so everything i needed was nearby and he had laundry service

no wifi, no hot water, dirty

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

good secure parking

wifi, easy access

the friendly owner did some very good recommendations the laundry service is good

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants (cahui

don't have laundry service so we had to walk a couple of blocks to the laundry place

also there is a communal kitchen area with a coffee machine, which is great, especially if you arrive with

parking was convenient

they also offer a laundry service

the secure parking for our car was a plus

wifi didn t reach our room.

it provides free parking and very decent wifi

and they definitely need to approve the wifi

very loud with kids playing in the pool until late at night. wifi did not work in my room.

very loud with kids playing in the pool until late at night. wifi did not work in my room.