enjoyed the convenience of the pool the gym laundry availability i also got hooked up with a really nice room

room layout, side entrances, pool, gym, laundry, breakfast offer, staff, office area for guests.

enjoyed the convenience of the pool the gym laundry availability i also got hooked up with a really nice room

the closed gym.

there was reconstruction and no wifi and we were not informed prior to the trip

breakfast could use some improvement

breakfast was ok since it was weekend, overall enjoyed our stay, clean room, nice hotel, excellent

spacious room . good kitchen facility. appreciated having netflix, amazon specialty stations .

i liked having a kitchen

the breakfast had a good selection

laundry facilities on both levels

need more than one washer/dryer for personal laundry!

took maintenance to give me back my quarters and tell me that there was, in fact, another working laundry below

the kettle, coffee, minibar, hair dryier, laundry are all makes you stay comfortable

please, fix your laundry on the second floor

our room and the facility (including laundry area) were clean and they took necessary precautions because of

was on the 2nd floor, shortly after checking in it sounded as if someone was doing laundry

that the pool closed so early.

clean, the staff is friendly and helpful, the breakfast is decent, the lobby is kept nice, the pool is clean

the bed, the pool , breakfast, staff

friendly staff, pet friendly, decent breakfast , and perfect location .

the gym was fun as well

the hotel also provided free shuttle service, which was awesome

great property and good swimming pool.

once was room service provided, i spent a whole day out of the room and came back and the trash was still

no laundry bag

washing machine was broken throughout my entire stay(there was only 1 washer and 1 dryer in the laundry room)

i called numerous hotels in the tampa bay area for an early check in

dirt, leaves in slider tracks, pool furniture busted at the seams- not just 1 piece , multiple chairs tattered

and didn t fully close at the top which was an issue since i was on the first floor facing the parking lot

laundry was a plus, hopefully the vending is stocked or you have to wait 30 mins

i also liked the fact that there was a laundry room so i could travel back to my destination with clean clothes

i wish that the pool stayed open longer and that there was more than one laundry room

laundry area was packed

the breakfast area is a little bit small.

the room was clean, and the laundry machines were well-maintained and convenient to use

plastic laundry bag 4

l and the breakfast was

saturday night kids running up&down the hall

often said there are drug heads that come in and turn around all night long just fly through the parking lot

had to wait for laundry to be done before we received and additional towels had to pay for self

hotel had an amazing breakfast and a free shuttle that was extremely easy to access.

loved that the shuttle took us to & from bush gardens

had to bathe my kids by holding shower head and spraying them like pets

good clean place, nice breakfast

fitness room was great, and the laundry room was as well

new brand, professional staff, good breakfast, laundry area, swimming pool beautiful , good breakfast

nice room, kitchen. if i stayed longer would really like all the amenities.

the pool was like ice and it s not so inviting but the kid s didn t mind

we used the mini kitchen a lot and washed the dishes in the dishwasher

laundry is a problem

it's pet-friendly and is close to my son

candy bar 3

my room was perfect even my little ones came and swam in the pool i truly had a wonderful

the business center was down. no bar or comfortable lounge area. there were ants in the room.

laundry facility and vending machines were good to have

and laundry is up on the third floor

i was never able to do my laundry as they were in constant use for the 2 evenings i was there

noise from room next to me & parking lot

friendly staff, clean and affordable rooms, pet friendly, location

when i was walking to my room by the pool i saw a rat running across to the laundry room area

dingy with low to poor lighting. expensive guest laundry.

room smelled like wet laundry, our sliding door had no lock or latch on it

down to the pool(which was not clean so did not go in it) was uninviting and worker in the laundry room was

you are staying more than one day to go to busch gardens, you ll save the cost of the parking (which is 25

he put us on the 1st floor ( i had requested upper) and right across from the guest laundry area

breakfast could have much more choises ( different as hyatt i have ever stayed) - laundry, dryer& detergent cost

s literally a ghetto, bathroom aren t clean, mine was smelled like cigarettes, i do believe the laundry room

kids in room next door running the halls at midnight

the kids enjoyed the pool

the staff was very courteous and efficient. laundry room was clean as well as the gym room.

laundry facilities

when we arrived, the room was very dirty and the laundry didn t work

did not like that there was not complimentary breakfast as stated, the laundry was closed, no one came to out

front desk told us that they didn t have extra towels or blankets because the laundry wasn t done

price of laundry

the staff also started laundry at 8 am and although they were on the first floor it still vibrated and had

were excited to see a laundry area that accepted credit cards but then discovered it had no option to buy soap

good parking and laundry facilities

laundry washer issues. only one of them was working.

we were looking to do a bit of laundry, but the dryer was broken - worry not, we were offered the opportunity

guest laundry appreciated

laundry machines require quarters but there is no change available at hotel.

location, gym setup was decent.

the available hotel shuttle to and from the parks help save you money parking at the parks which currently cost

laundry room was convenient

the laundry room was extremely hard to do laundry due to hoses came undone from dryer but all in all it

on the comforter and the front desk guy said we would have to wait until the morning when the laundry crew got

mat was clumped with hair when we arrived, the printer was broken, we paid 7$ to do a load of laundry and the

the laundry room had two washers and two dryers at $2 per load each

has everything you need laundry ice close to restaurants excellent for good night sleep

look like laundry bags maybe 10 years old, and police kept coming next door , look like bunch of druggies

king rooms are very spacious and comfortable with great location to pool and laundry

parking is tight

on smoking

no luggage rack or laundry bag

couldn't get the wifi to connect and also our room was very hot

small parking and expensive pet fee. sofa bed very uncomfortable.

we weren't able to check in until 3pm but the lovely man out front let us go sit by the pool and wait

parking/shuttle to bush gardens

it claimed to have laundry facilities, there were none

laundry out of order

laundry center area needs an update and a lot of tlc.

from drug users in the laundry area and those on drugs sitting on stair wells all day

hotel is definitely dirty including rooms plus no laundry, ice machine and the pull is covered with dirt, the

the laundry facilities smelled, but we didn't use them

workout and laundry facilities were available, though i didn't stay long enough to need them this time

very friendly, quick with checking in and explaining what time is breakfast and the use of the laundry area

the laundry room was closed because of this issue as well

there is a poster in the laundry room that says your first wash & dry are free, if you download the app

room was clean, but the ice machine and laundry room were not

the wifi in the rooms is great. the laundry on site was very useful. very friendly

the wifi was good (but very quick to drop you for inactivity

the wifi in the rooms is great. the laundry on site was very useful. very friendly

excellent location. friendly staff. accessible parking.

outside of the casino when waiting for taxis or your car, there is no chairs

great food at council oaks and matthew at the l bar made some awesome drinks for me

the room was excellent, staff all so friendly and we had great fun in the casino too

room and bed very comfortable, great food and drinks at the pool bar and beautiful atmosphere at the pool

they even had a guest laundry

rooms, lobby, lounge, laundry room and grounds are clean

center, laundry room, lil store located near front desk, super friendly staff, nice and clean

wear size 10 and a half life 2 shoes but i posted them on you guys email men wearing in the gym and me having

parking spots are very narrow

advertise they have laundry facilities but the washers are both out of service and have been for a long time

the only thing i didn't like was the location of the only laundry facility

pet friendly. staff very friendly and helpful. very clean. very comfortable bed.

the back parking lot door card key reader didn't workgood stay very few issues

breakfast was included with eggs, sausage, pastries, coffee, juices etc

one floor had washer and dryer ,which my money gotten stuck and had to go to off site laundry mat

older so the facilities aren't super fancy, but they are clean and in working order, ex pool, & laundry room

we exchanged them but the state said the whole laundry room smelled like that and that they didn't know what

across the street from the fair grounds/ amphitheater, we walked to the concert and avoided parking costs and

the parking lot is incredibly well lit

laundry facilities made it really convenient

we had to ask the maid in the hallway for towels, and to place our old towels in her laundry bin, we were asked

the trundle bed was not very comfortable but would probably be fine for kids

me and another guest actually spoke about it in the parking lot one morning

the pools better the pool looked dirty and had spider webs on the gates

complaints but i would suggest a change machine & vending machine that holds laundry soap & fabric softener to

business center and laundry facilities were great

that even with covid breakfast could be a bit better

breakfast was ok

cops should of been called and no one did a thing when my mom and my kids were threatened over breakfast

there were no laundry amenities like advertised

in a very convenient spot to catch the city bus and not too far away the city and they do have a laundry room

on line says laundry facilities but there isn't any no hair dryer

at our request, they changed the room to a non-smoking room in a quiet location

had a tub when some places only have a shower bed was comfortable smoking rooms available which most places don

in a very convenient spot to catch the city bus and not too far away the city and they do have a laundry room

on line says laundry facilities but there isn't any no hair dryer

there were no laundry amenities like advertised

pool has been closed

staff and pool

there should be some way to follow up on room service requests for filled before room service departs for day

i love the staff . the staff has treated me and my kids so great and i appreciate that.

nice breakfast, great pool, and quiet!

$50 pet fee for one night. checked in at 9 pm and left at 7:30 am.

didn't like how there was wifi but it wouldn't connect to our game system we had to hard wire

laundry use was great and cheap

only negative was that the laundry is not coin operated but requires an app that for some reason is not available

laundry facilities

the room was really good it included kitchenet, fridge, coffee maker and a stove

i really didn t book for the pool it was kind of small and had tons a little bugs in it

parking

breakfast was minimal

dropping trash and food in rear parking atea

pet policy

the breakfast could have been better

used the laundry facilities and had to run the dryer through two cycles to almost dry my clothes

location close to casino with free shuttle

is small and doesn t fit everybody who wants to go to the casino

pool was dirty along with jacuzzi so you couldn t use any amenities

pet friendly

get enough i love our king room suite and breakfast is fantastic

pool was nice, and it was clean

everything was good breakfast was good room was spacious nice selection of tv channels

dog was either kept in the pool area or in someone s car outside my window that i heard barking all night and

they need to have better chairs at the pool but overall it was ok

clean, convenient location, budget friendly, breakfast was just right with ample attendants to assist and make

breakfast was fresh and so many options each morning

was expecting a full kitchen like on review

pet fee was pretty high.

great location, very roomy, free breakfast was great and the staff was amazing!

decent size room, ample seating, pleasant and helpful staff, laidback atmosphere, self-service laundry

i have a nice kitchen

plus, we tried several times to go to the bar for a drink and it was never open

very close to hard rock casino, affordable, clean

lol im not for bright lighting in a bar or restaurant area - but i did understand its connected with the lobby

laundry room closed no forward mentioning anywhere

the other room was located next to hotel staff laundry room and i could hear the sounds and vibrations of the

i like the fact that has laundry facility

did not like the fact that the exercise room and the laundry facility were not available to be used

laundry available but took forever and was super expensive

laundry room dirty broken down

did like how u are able to do ur laundry and the bed was very comfortable and i was able to cook my own

breakfast was good. first time the laundry machines was free to use.

we saved $ staying here for 2 weeks. free laundry, amazing breakfasts & dinner served 3 nites!

free laundry

too nice of a hotel for each floor to have a shared microwave in the laundry room

there is no where to get coins for the laundry

great beds and pillows. we had a very nice dinner at the restaurant. guest laundry.

like the fact they had laundry facility

the shuttle to the casino

no laundry

laundry was not available, the room was dirty, there was no hair dryer, it was noisy at night!

could be laundry related

microwave, fridge, laundry room for guests, swimming pool area

there was ample free parking and check in/out was swift

the common area is covered in puke, and will never be cleaned, and the laundry room is filled with puke, old

people all around the property, people gathered in the parking lot like they were doing laundry or something

yes, there are a few roaches in the rooms and no laundry facilities however, the have a swimming pool that

originally got a smoking room but when i got there all the rooms were booked so they upgraded me for free so

the smell of some smoke in my non-smoking room

laundry was only coin operated so i wasn t able to do laundry here!

happened because i wouldn't let them in without having a card to get in as i was walking to do my laundry with

we went to the receiption and asked for help to exchange coins from note of $1 for laundry machine but staff

laundry room is a shared wall

proximity to room, laundry facilities could be improved

nice and gave us perfect tips for the cityud83dude00 amazing is the fitnessroom and the laundryud83dude07

elevators and guest laundry were not so tidy as l expected

wide room comfortable bed laundry 24/7 super appreciated

breakfast hours weren t late enough.

breakfast- great

location, spacious, well equipped rooms, pool, hot tub

the gym was opened 24hours

drinks at the bar was nice and relaxing

loved everything about it especially the bar and food

no modern connections for usb charging and wifi was very limited.

friendly staff, clean facilities, public laundry room, the pool area.

fitted sheet had stains on them that would have came out in the laundry because bleach is supposed to be used

guest laundry facilities were very dirty and old

unfortunately the wifi in my room did not work at all. no elevator either, but fine for price.

parking on some days

was perfect : location, room size, beds, the gym, the pool, the design of the rooms/hotel

stylish, great location, lively hotel bar and excellent coffee shop

the pool area is absolutely gorgeous, as is the lobby and restaurant area.

restaurant & bar where very upscale! overall beautiful hotel!!

the gym has absolutely top of the line equipment and was a pleasure to use

the guest laundry was not working

there is a guest laundry on the floor

location, free shuttle service within 2 mile radius, great pancakes, laundry services available, and a workout

we were able to use the laundry services

the laundry service was poor

wasn t a fan of the decor in the hallway a little outdated or the laundry options only one machine for drying

i love that laundry and ice machines were on each floor but they were old and in need of replacement

a holiday week, the bed was comfortable, the room had a lot of space , it was nice to have a mini kitchen (fridge

not scheduling room service often enough.

indoor pool, the temperature dropped to the 60's first day of our stay and never rose above

laundry room just 1 washer and 1 dryer

there was a gym and room was clean.

good value and great breakfast choices; comfortable clean room

good location for my need, had pet in emergency hospital.

was filthy, was not cleaned from previous pets, nothing had been updated in years, pool / spa was unavailable

was dirty laundry in the hall in piles on the floor over night which is nasty

had to go to the laundry room to get fresh towels

door didn t lock, the hallways smells like smoke (both kind), someone was sleeping in the laundry room

also i tried to do a load of laundry but the machine ate my 3$ & i inquired how to handle it at the front desk

the wifi wouldn t let us log in

was no laundry detergent in the system

elevator was broke alot also the laundry room but rather than that every thing was ok.

laundry and ice maker out of order

most with equally nervous pets

wifi service was very poor....

there was someone in the staff laundry area fighting and a girl screaming

to wait for extra pillows because everything was wet in laundry at 6pm

laundry machines were not working and no breakfast was offered.

not sufficient towels told laundry was closed but reserved for 3

the laundry not was working

good free wifi

separate bedrooms and large kitchen, very accommodating, clean and smelled great!!

great to have a kitchen and two bedrooms with the kids

spa area and gym were both great

amazing bathrooms and kitchen

pancake machine was not working for breakfast, my room was by the laundry room so i heard knocking from the

tissues in room, no laundry bag, no pen or paper to write on, no bottles of water to buy, no butter or cream

is better with bacon :) also the blankets were hard for kids to figure out being in those covers

only disappointment was that the pool was out of service during our stay

breakfast was awesome. the room was spacious and very clean. great price.

laundry room should have more machines

no hot tub pool small

had a wonderful time swimming in the pool after a long day

kids and dogs in breakfast area

total privacy and the free breakfast was above and beyond!

laundry did not accept coins and the app charged more than advised on the washer & dryer

hard as a brick and the pillows felt like you were sleeping on a bag of laundry

no laundry bag provided.

the laundry room conveniently located near my room

laundry facilities busy then did not work..

the laundry room does need some attention.

locks are very tight, gives feeling that it is not opening same for door lock for laundry bathroom pipe not able

laundry. lost money with inoperable coin machines. upgrade!

furniture and kitchenette were very outdated, and the beds were very hard with no box springs to support the

breakfast was very good and area clean

wifi

was the best continental breakfast bar we have ever had

couldn't take the kids out because the only operating elevator broke down for majority of the night

breakfast and pool were great

hallways and gym didnt smell great

pool

the location was convenient. it had ev chargers. beds were comfortable.

could hear our neighbors and kids most of the night talking in their rooms

limited expensive bar - notes state you can enjoy cocktails at the bar but options are limited to a few wines

serene park-like pool area

laundry room was a nice suprised as we'd been travelling for over a week being able to wash and dry

no laundry bag, but i bring sanitizer and wipes everywhere, so i cleaned and asked housekeeping for a

really a big deal but i would bring my own laundry detergent in the future costly in the store area

kids not being supervised when eating or

get dinner you must order through the bartender

nice room and pool area. close to everything.

breakfast was prepackaged

front desk staff and housekeeping amazing and thank you. ladies at breakfast worked very hard

very appropriate dress wear specially when kids around

stayed here before and enjoyed the pool and it is very clean and comfortable

loved having access to the pool and gym (and laundry) without going all the way to the lower ground floor

the total environment from the staff to the laundry to the pool was excellent

the gym and laundry services were closed at the time.

perfect location, rooftop pool, great price and great staff

it was incredibly clean, the staff was wonderful and that pool was amazing

laundry broken, weird

i liked the location, having a full kitchen, a separate sitting area and laundry facilities.

parking lot

parking, location.

absolutely loved the kitchen and the small table

coin laundry, but you have to figure out how to get the coins

laundry facilities were perfect for my road tripping needs

staff were very apologetic and helpful, and immediately cleaned our room while we were doing laundry downstairs

was super nice, breakfast delicious, loved that there was always coffee

with my family of 6 , everything was perfect, the place is perfect: quiet, clean and new '' , the breakfast on

nice self-serve mini-mart, bar and breakfast buffet in the lobby

a hot breakfast, less gratuity charges, room was fine went left, we are not a messy family.

expensive fee for parking, roof pool closed, not enough towels in room for everyone

we have to pay for parking and breakfast wasn't so different

breakfast offered a good variety, including vegan-friendly options such as oat milk

the staff hotel, bar and chef all outstanding!

the pool is to small

the breakfast is really good

there was ample parking

great staff. great breakfast options. clean hotel.

the breakfast was sensational. lots of options. the room is spacious, clean and super comfy!

kitchen service personal was great and friendly

i love that they had a 2 bedroom and the free breakfast

wifi came in and out

however there were pests in the kitchen area

you walk in the entrance and someone s laundry was sitting in a basket on the curb by the door and in the

i pulled up a man was peeing in the pool'

the staff, cleanliness, and the breakfas was very breakfast

didn t appreciate booking thru u with a pet to be charged an additional 25 a night

my stay the place looked outdated and there were small roaches in the kitchen and sink

very nice hotel. rooms are big. it s clean. good pool

the bar was well stocked and stayed open late

shady pool

nice bar and restaurant inside the hotel

and efficient staff, reasonable prices in bar restaurant, good location and comfortable room

pool was nice

there should be a quiet time and no party at the pool at late

called ahead to let them know i was looking at a midnight check-in and was traveling with my kids, so i wanted

no complimentary breakfast, and wifi for bonvoy members only.

no bar open at 5pm although they couldn t say why it wasn t open

the laundry facilities were free, and there were 5-6 washing machines and tumble dryers, which were

great and calm location, 10 min walk from downtown, 10$ for daily parking, self-service laundry

complimentary laundry was such a welcomed amenity

the shuttle service was excellent and we loved not having to pay for washing and drying laundry

but they cleaned up the guest laundry space so that was an improvement

i wanted to grab a quick coffee but they had cleaned up the coffee station that they had during breakfast

lack of information about wifi and tv services

would like to see a bar by the pool

everything breakfast, the pool, the fitness center, the downtown area and the valet parking

room was fabulous and clean - a king suite with city view and own kitchen on the 14th floor

laundry only on 4th floor

in the laundry room on the 4th floor it says that funds can be purchased at the front desk which is not

breakfast was delicious, though i would like there to be more allergy-friendly options as my kids

excellent breakfast.

was perfect the pool area, the room was excellent and just like the pictures, the breakfast was amazing and the

the pool bar seemed a tad understaffed on a busy sunday before a holiday.

the pool bar seemed a tad understaffed on a busy sunday before a holiday.

also there was no room service menu in the room

and they forgot to charge 300$ for mini bar and kept bothering me after i returned back from the states

quiet room and were 2 doors from the elevator and could hear the street noise and noise from the pool area above

do not have any laundry facilities there on site and the computer office was right there in the main lobby open

breakfast with my booking

during week days pool bar was closed as well as bar inside. staffing may be the issue.

the pool and the outside view

room their guests smoke weed which the smoke comes to our room all the time and l have 2 little kids so its ruin

and facilities are great, good gym, nice pool, nice feeling in the lobby

will not stay in a pet friendly hotels again

free wifi is nice

from the valet, front desk, bar and pool

it really wasn t bad, i just felt as if my kids were probably getting on everybody s nerves at the pool

no i m house laundry, only a self service machine that needs 8 quarters, nowhere in the hotel had quarters

huge container of laundry left in middle of hallway, which is a fire hazard and eyesore

laundry bag it was used before and in bad shape

restaurant closed all weekend, nothing to do but walk the riverfront kids enjoyed the pool, a very loud band

the hotel was pet friendly which was nice.

room service and food options. parking was easy.

server at rooftop bar was not friendly

wish wifi was included

room service was ordered and delivered in a very timely manner.

service at the six bar was terrible and unaccommodating

towels, guest laundry was broken, no housekeeper came for the trash, room had bugs, and they billed me a stay

out of towels very quickly, so maybe they should either order more or desk staff should help with laundry to

if staff be more kindly and there was guest hoarding the laundry room starting a fight

;also washed was broken; unable to do laundry

w/d was not working so he offered to do my laundry

breakfast was awesome!! rooms were super spacious, clean, and cozy!

room service, and employees are were amazing and treated us well

one elevator was broken and it was big hotel and elevators were needed, especially after the free breakfast rush

fact that the gym access door wasn't working properly and there wasn't any cleaning material for after the

breakfast was great and the location was perfect.

and my laundry was lost before checkout

really appreciate the free laundry availability but the room could have been cleaner and the vending machine

there s an excellent laundry room with washers/dryers

leave dogs alone for even 20 minutes (which i did to go downstairs to do laundry in the early evening and wasn

my kids were shaking in fear it was so bad

nice gym, decent breakfast.

room service needs to be improved replacing coffee tea etc also our room wasn t cleaned one of

paid for wifi. expected better than that from a company as big as this one.

high considering the bar was closed, no food in hotel anywhere, had to order out if you wanted room service

pool

gym and laundry room were being renovated

was good, lots of choices, not too busy, places to sit, the water and coffee in the lobby, the gym, location

close to everything with easy access to restaurants, mall, outlets, tennis and golf

ease of parking.

clean people friendly nice pool

laundry was broken

very clean hotel with great amenities, i loved the laundry area and the fitness center

pool area nice also, as well as fitness room

just wish the pool was a little bigger but it was fine just to cool off.

is the great hotel with very good breakfast

previous person complained about that also went to the front desk to ask for a couple of plastic laundry bags

asphalt was being redone on the parking lot next door so it smaller bad outside for two days

small pool, no kids entertainment.

pool area

amazing staff and great options for breakfast