the room was beautiful and super clean, pool, service, food, everything was perfect!

since this was the first time taking our twin boys to a resort, the kids pool was amazing, they loved it

they advertise free wifi but apparently it s only for one device

breakfast was always excellent two restaurants to choice from every morning, lunch and dinner was

at 9 is too late for young kids - we were in bed every night

extra touches , turn down service , access to club which was on 6th floor , stocked with a full bar , and lots

the kids club was amazing, the staff there were incredibly caring and worked really hard

food at the buffet (both breakfast and lunch) was not good , there was not wifi in the room and the ac was so

the kids club was amazing, the staff there were incredibly caring and worked really hard

the only edible food was breakfast

two swimming pools, one very small and larger one by the bar with a picturesque backdrop of a flowering rock

the best part of the hotel was the pool

good facilities and pool, breakfasts could be better

toilet seat very loose, shower head leaking water really bad,wifi ud83dudc4e not

the breakfast included could of had more variety

the pool is dirty and cannot be used

the laundry service is ridiculously expensive and they ruined my t shirts (shrunk them) and still

breakfast and dinner on 7th floor restaurant were very good.

we liked the multiple pools.

pool area is very basic too , but beach is very beautiful

the gym was a bit dated. but honestly, this is a first world problem. everything was awesome

prices of food, room service, laundry etc are totally exaggerated

prices of food, room service, laundry etc are totally exaggerated

wish there were rugs on the floor for when you come out of the pool in the room

they clean the room, they should be more proactive on taking all the room service trays on

clean pools, delicious breakfast, and a perfect family vacation spot

pool was clean

view, the rooms, the personnel, the pool, the beach, the food

slow room service taking up to 2 hours

the pool table in the smoking bar (no smoking allowed) needs a major upgrade.

breakfast was always very good

laundry service is too expensive.

the laundry staff very friendly and ready to support me.

would have liked a bigger pool for the kids to play in, or some type of water park/slide

tennis racquets we borrowed from gym had broken frames and strings so couldn t enjoy the great courts like

activities galore, full size gym with fantastic air conditioning, 6 or 8 full size tennis and pickle ball courts

wifi was nonexistent in the room

very clean, friendly staff, great breakfast.

kitchenette had a cooktop, but no cookware, silverware, dishes, dish soap, dishcloth or sponge,

especially for those whom are disabled or travelling with kids it was

we spent a lot of time in the pool and the staff was super nice and helpful

comfort. parking. good wifi. friendliness of the staff. view of the ocean. buena ondaud83dudc93

the breakfast is pretty skimpy

the pool and bar service is not great

the pool was lovely, the decor is tastefully selected and the staff are super helpful

with granola for breakfast, other options at extra cost, no beach access, bathroom lighting was bad

view, peaceful location, cleanliness, breakfast, pool.

food options other than breakfast

great breakfast daily

architecture, different levels for privacy, big ocean view rooms, two pretty beaches, wonderful breakfast,

freshly prepared, ample breakfast served every morning

s no bar service until noon so you need to bring your water/food to the beach or pool until then

super comfortable beds, luxurious towels and spa robes in each bathroom

pool was small (but pretty) and separated from the beach by a row of trees and small hill

does not have a parking for guests, we needed to park on the street, but it is a quiet street within a gated

s no bar service until noon so you need to bring your water/food to the beach or pool until then

friendly and the hotel was located within walking distance of shops, restaurants and close to a laundry

wifi would be intermittent, and no appliances - no kettle/utensils/fridge for quick convenience.

would stay there again oh great pool

staff was extra accommodating in letting us spend some extra time by the pool while we waited for our friends

a late flight, let us keep our luggage there while we went to beach and let us use shower at the pool to freshen

walking distance to shopping laundry beach. cleaning staff was friendly.

the laundry service was excellent

excellent experience. beautiful room, pool, staff, location.

breakfast was ok i would have liked to see more pancakes they ran out fast and didn t refill

we had the buffet breakfast before leaving and it was delicious

wifi in the room didn t work; gave the opportunity to accommodate in a different room but that

bar which has premium alcohol is in an inconvenient location (near lobby) rather than near a pool or beach

outdated like of maintenance pool amenities gym spa

takes longer time to get it because those drinks are available only in one place menu at the vip breakfast

only good thing about the club upgrade was breakfast in castaways

it didn't have mini fridge like i was hoping and the laundry service wasn't available

missing soap, towels and it was made up as a hurry up, not a good start also, i used the watch laundry service

we needed laundry done, they provided me with the phone number but after multiple attempts i couldn't connect

the kids loved it

we were there we were interrupted by a kids birthday party and a tupperware convention

the pool is huge, it's nicely shaded by some trees in a corner, lovely ambiance around the pool

hotel itself is nice and the breakfast is amazing

breakfast and pool area are great. easy walk to town.

we had the breakfast buffets, poolside lunches, sit down fine dinning on their front patio area

power plugs doesn t work, very bad wifi signal, not enough parking

parking on site was handy

rough to swim, so the pool is a nice option, its not deep and half of it is shallow for little kids

let us have a very early occupancy time and a late check out as well

beautiful pool at the hotel

the hotel felt upbeat with music playing during the day and evening at the pool area

great facility and location. rooms are great and pool is wonderful.

pet friendly

cushions for the pool loungers would be a great addition

hotel is in easy central location with safe parking

the room window was next to the pool seats, it can get noisy. avoid this room

pool is nice. could be cleaner.

additionally the hotel was very loud from road noise and pool goers

the restaurant and bar staff change the tv to english music when they can without being asked

pool hrs control; 22:30hrd max. each room should have small fridge couple bbq available

was a very busy weekend and as such the pool seemed a little cloudy and could have done with more cleaning

cold water, loud party at the pool until late in the night with no intervention from hotel staff, laundry service

also used their laundry service they recommended with no issues at all

by the pool is incredible

having more mats near hallways near pool because it gets super slippery when people exit pool and head straight

room was noisy. lots of noise from the pool. pillows were terrible

also, all the appliances in the kitchenette area were unplugged and looked like they hadn't been used in awhile

parking

it was very clean, nicely decorated , cozy restaurant with good food, great pool, good internet, no long ways

from 6-10 every night it was packed full of families having a blast and lots of kids screaming at high decimals

was super friendly and provided excellent room service

cleaning solutions and the laundry detergent had a lot of fragrance in them

flight of stairs to get to the 2nd floor room, and intermittent wifi

-wifi signal is weak and intermittent; the wifi codes in the room don t work, and you need to get

the room was clean, had a small but well-equipped kitchen, fast and reliable internet, and the hotel staff were

equipped room and kitchenette

small pool but was always clean

the small pool was drained. noisy location.

pool chairs were not comfortable

lobby staff not helpfull, rude pool super dirty

the wifi also didn't work in our room but that might have just been an irregularity

towels got some of that mud and we were charged $200 pesos per piece because they send it to a laundry mat and

the front desk staff was helpful, and the laundry service was prompt and inexpensive

too many kids

wifi didn t work great in the rooms.

besides, the gym was closed during the entire stay

free parking

in the room 401 we don t have signal or wifi

very comfortable beds. breakfast is buffet with plenty options. mexican food.

it was a great place to stay, the pool is always clean and is safe for the kids

i wouldn't say this was a relaxing place to stay (lots of families with young kids and karaoke or other events

also, the hotel has a washer and dryer that you can use to do your laundry, which was a huge help to us

laundry was done perfectly in just 5 hours

my last visit the guest washing machine was broken, but we took a taxi to a local laundry (mina's laundry) and

the hotel has a pool and a gym, but i was too tired to enjoy them

the breakfast was a perfect way to begin our day

wifi codes kept timing out and not very reliable

finally a real swimming pool

con, lovely toiletries, bottles of water every day plus they fill up your water bottles at the bar so we didn

the wifi in the rooms could be improved and note that the hotel will quickly run out of beach towels

excellent restaurant and staff. great swimming pool and service over all.

rooms and the pool are very clean, the location is great (close to stores and less than a hundred meters of

very good breakfast at that small restaurant by the pool and very good service from the girls that attend it

the wifi was extremely slow. needs to be upgraded.

all of the rooms were centered around the courtyard pool so it was quite noisy

construction and noise next to the pool area

wifi not so good

wifi worked well

also, the wifi sucked

it has parking and the ac worked well.

the price was high for this level of accommodation weak wifi

wifi is really bad, and as the weekend got closer and the rooms filled up, it just stopped working

wait staff in the restaurant and bar area were pleasant and prompt

airy rooms, decent pool with comfortable shaded loungers and reasonably priced bar with food

it's also where the wifi is best

room was specious, pool is really nice, there is a parking lot for your car, the gentleman who is taking care

amenities in the bathroom are very basic and the wifi only worked properly in the first floor, not in the second

the area besides the pool, location

a rough spot for the pool, but i understand you are limited for space

rooftop pool

the pool was closed.

the hotel is located in an amazing garden with various option to have fun with the kids like a mini-golf and

no gym and no full access spa

the hotel is relatively small with one big pool for everybody and one for the kids

was missing more options for kids for the dinner portion

the wifi needs to be improved

), but a mini bar or snack bar in the bedroom would'

really quiet and great place to relax on the beach and take a dip in the pool or ocean to cool

the continental breakfast is repeated each morning but it is easy to supplement a paid dish or two

the beach has a shallow protected pool on one side that s accessible at the low tide, really lovely, filled

but were only told when i asked for a quiet room and then found out our room was next to the kitchen

there s turtles and crocodiles and swimming spots and a pool

of water completely the day i was to leave so that morning i had to fetch water from the swimming pool to take

the swimming pool is lovely and the views are fantastic

our faves were the beach hammocks and the infinity pool with built in seating

absolutely fabulous location. beach wasn t swimmable but so beautiful, and pool was lovely