the pool, the beach and all the different trees

breakfast was excellent

willing team of staff. swimming pool well maintained and clean. food good

the pool was quite clean, even though the water was very cold

loved the pool and the amazing service i got from the staff

pool is wonderful and the space is really peaceful…just a minutes walk we from the beach and a

the swimming pool and the staff

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

there is a wonderful pool behind the restaurant, outside tables and deckchairs

the whole hacienda is beautiful. the pool very relaxing and nice.

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

lovely pool surrounded by palms and nature

fully equipped kitchen, there was also a private laundry room, where you could wash your clothes by hand

room (#2) was well appointed with a kitchen (and small appliances), 2 little couches, tv, bed, bathroom with

room was large,fast fast wifi

the room had a wonderful size, everything worked great in the kitchen, and the bathroom was nice

wifi in the communal areas is fine but in the room it was bad, they need to install an extra router

breakfast not offered at the hotel but there are options at walking distance

of parking on site

also, the pool and the bar were very much designed for adults

new hotel, beautiful restaurant, lovely pool deck overlooking the beach

the hotel's second floor infinity pool is a perfect placement with the sunset for a background

one of the selection criteria was the availability of a laundry, as they indicated in the description on booking

were several loud guests around pool after midnight and the front desk staff did nothing to try and quieten them

good location. reasonable price. good wifi

nice pool, great location, friendly staff

no card payment. no english speaking staff. not much dishes in the kitchen.

for some reason, wifi was not good.

wifi did not work

wifi was very weak, all our streaming attempts timed out

pool area was fab to hang out this morning

the wifi was terrible, had to walk around the hotel to get a little signal, none from our room

a good breakfast is served by a very friendly hostess

the service in general the room the welcoming the breakfast

breakfast was excellent and i felt like i had the whole house to myself

the home had several nice lounge areas and i loved the game room that had a nice pool table and great movie

the pool was not clean

there are lotus ponds a 60 meter lap pool private pool in your suite it s stunning

the expansive pool and spacious relaxation areas offer perfect tranquility for unwinding

stuff were very kind with us and our pet

you can order room service and wine (the minibar is limited) to your suite as well, which we did

you could improve the pool service

time we visit we feel that the breakfast offered is of less quality

my kids enjoyed going to the mall across the way

the kitchen inside the room is an amazing feature

were very spacious, with comfortable king sized beds, a spacious bathroom, and a fully equipped kitchen, although

delicious breakfast, fresh fruits

the wifi works well on the room

wifi connection was not the best

pet friendly in an outstanding location

breakfast is very basic but coffee is all i need at that time

the location was convenient. the hotel was pet friendly.

kitchen not equiped (no pan or pot)

i didn t take it, because nobody tell me, about the breakfast or coffee

nice sitting areas near pool

bedroom suite with kitchenette

the kitchen should be better equipped, as many basic things are still missing

hall, the best beds and pillows, the breakfast is tasty, definitely a great option to stay in merida

super clean! delicious included breakfast!

- somewhat boring breakfast, but for 2-3 days ok

the wifi was more than enough for work

you need to go have breakfast by 10 a.m.

exelent breakfast. spacious rooms.

breakfast was ok but can be better if the food pans are refilled often for the buffet there was

parking spaces too smal

the parking was always full when we arrive

breakfast area was way too cold.

for us it was great as this was a transition day within our trip and they had laundry machines (for a cost)

the laundry facilities are great for a long stay

we loved (and used a lot) the laundry room - 50 pesos for a token which can be used for washing or drying

manager raised the price of laundry tokens from 50 pesos to 60 pesos during my stay which was a bit of a surprise

i made use of the laundry while i was there which was great since that allowed me to pack light

there is no laundry service for clients. no clean towels were available.

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

had kitchenette but no utensils

location away from the city centre, and many cheap restaurants around, nice pool, very clean

the room felt very humid. parking is far away

room service is really good and meet our expectation

ordered room service for breakfast both days, it was great on sunday but not so good on monday

room service is really bad, no fresh food, someone tried to enter to my room at night, later i

the pool area and gym were a nice feature

there is a small pool in the inner yard

com (would have booked somewhere more quiet) - pool is way too small, more for just dipping (looked bigger on

the pool looked uninviting and there was a dog turd on the astroturf poolside

terrible wifi. toilet area was designed for a child

free parking spots for a car and very friendly staff

there is no wifi in the room either

the swimming pool is great, because the temperature gets quite hot and humid in merida and the water on the

wifi is bad here.

pool area is always in the shade, not so good for

pool area

the wifi was also very tricky at first to access

was under construction, access door to the parking lot wasn t working

starbucks next to hotel. swimming pool and lounge chairs.

breakfast buffet every day

good coffee and continental breakfast

the room has 2 large flat screen tvs, super fast wifi ( at 100 mbit/s ) and it comes with a big bathtub

room, the pool, and the view.

i had to work during my stay and the wifi has a very good speed, it worked well for me

hotel,great staff,free parking available,very tasty breakfast included with different choices, perfect accommodation

great gym and pool area

building is lovely room was very spacious and comfortable and thoughtfully laid out the small gym is surrounded

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely

loved the pool

great rooms. lovely garden and pool area. staff very helpful and efficient.

gym is extremely small and not well equipped

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

services (reception, waiters, cleaners) - fantastic, wifi is free and good - available in all hotel areas (room

it was close to the airport. the rooms were comfortable and loved the pool.

nice bar and restaurant

wifi was too notch

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the

the garden is well maintained and you can relax by the pool in the afternoon before going to the centre in the

grand historic buildings with high ceilings and great outdoor spaces including a small swimming pool and garden

beautiful patios and gardens and a swimming pool to refresh after a day of visits

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

it has a beautiful courtyard with a pool, perfect for relaxing after walking around town

the pool area and the dining room are dreamy

great breakfast and attention to our needs and requests

but, again, the breakfast was excellent

breakfast was very good, tasty and healthy

breakfast, the best margaritas of our two week trip, very friendly and welcoming staff, great laundry service

the pool is very nice and the margaritas are great as is the local gin

and yes: the complimentary tequila/mescal bar is a real thing

room and a brilliantly thought out, varied breakfast, wonderful sun trap pool and possibly the best check-in

the pool is amazing

pool is useless and the girl on the counter is a bit money oriented.

there is no proper parking

nice pool, great breakfast place attached

no seats by the pool, and it s sort of more of a large tub

nice old colonial villa, good service and good open bar with beer snacks and cocktails

the staff was couterous and the spa was divine.

parking free wifi connection confortable bed service room

the staff was amazing, the pool was cozy and great location.

staff have no idea how to please and run a hotel,the kitchen was terrible,slow service,they forgot to clean our

parking lot is uderground level and stairs to the lobby are terrible, elevator wasn't working.

parking lot, we had a large van that didn t fit in.

poor breakfast, less quality of food...

- free car parking

the elevators. only one goes down to the parking garage

easy secure parking

wifi connection was not really stable but this is not really a disadvantage.

good location, great pool. nice breakfast restaurant. good parking area.

the wifi wasn't very stable. it kept on crashing or it didn't work at all in our room

big parking space

you can have your meals overlooking the pool

big and clean room, beautiful garden, nice pool, fantastic staff

they helped us out with an electricity socket adapter; the rooms were spacious and clean; the pool was lovely;

parking reserved outside

staff, lovely atmosphere at social time, great kitchen, beautiful buildings and a wonderful pool

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

breakfast was a very delicious way to start the day

- the room is on the main floor and faces the pool and shares a wall with the common room, so we can hear voices

the included breakfast was too little and the price is a little high

cozy hotel with a kitchen

intermittent wifi issues but quickly resolved.

breakfast included

wifi fluctuated between weak and non existent

were having a pool party till 22

while the rooftop swimming pool was a highlight, the bar next to it was not in service and overall that area

the (cooked) breakfast was great, tasty and big portions and the staff preparing and serving was very friendly

the breakfast was fabulous once i understood what was possible to order

pool was lovely

rooftop swimming pool was great and we especially enjoyed evening swimming and cool down after trips out during

the hotel manager had to tell the staff to give me room service

pool was very hot

limited room service menu. milk at the restaurant was rotten.

good breakfast, wide choice. valet parking.

the staff were great, and we really loved the fast, free valet parking

convenient parking in a well communicated zone, pet friendly. breakfast available

little parking lot, wifi was useless, no hot water or water pressure.

bandwidth of wifi is low making for poor experience especially in the morning and evenings.

pet fee charges

good parking

lovely pool area with attractive lighting

i saw comments about the wifi being weak but it was actually very good so that shouldn t deter anyone from

wifi is excellent and the room was

easy parking in street opposite hotel

the location, room, breakfast and staff were great.

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

rooms were loud. ours was under the bar and was very loud.

the rooftop pool and the restaurant was really really good

the wifi did not work and they had to get me access to a special wifi connection the office chair is

fotos are misleading, the pool is filthy and disgusting without chloride etc the hotel only has a restaurant

ability to do you own laundry for a small fee

the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic

yucatan, i had no problems whatsoever and my stay was very pleaseant, good brekfast and swimming pool

fantastic location to downtown - around 15-20mins walk excellent parking underground great gym facility and

hotel is wheelchair accessible, including swimming pool at the higher floors (there is special chair)

very strange breakfast deal

pool was horrible and not maintained

was a full breakfast menu and all of the food i tried was delicious

nice bar and restaurant, warm and professional staff

parking was free and easy

we were also able to do laundry for a very reasonable price through the hotel as well, which was very helpful

they provide laundry service at a great price

the staff was helpful (arranging rides, taking in laundry) and our room was cleaned daily

excellent breakfast by the pool

breakfast was great, it was quiet and pleasant

great for the city on a business trip breakfast was a great spread but too much to eat every day bar and pool

beautiful lobby , bar , restaurant choice pool hallways

location good staff friendly and once they made an error on room service corrected immediately.

also, the wifi signal was strong everywhere but the connection was inconsistent, constantly cutting out for

trip breakfast was a great spread but too much to eat every day bar and pool both very nice good wifi in the

some stuff were malfunctioning - most services are externalized (room service, laundry, breakfast, parking )

very helpful staff. lovely space. great breakfast.

was so nice to have breakfast delivered (and delicious), but we did wait quite a while for it to arrive from

you are able to get breakfast and dinner (if you want) and the sister hotel around the corner

breakfast is off-property, one street over at the paloma’s hotel

a lot of options for breakfast, great location

the room is ok but they don t provide hand towels, other than that our stay was great, the breakfast is really

the service, the food, the rooms and the wifi.

nice facilities, comfy bed, clean bathroom, fast wifi

is was easy access to the hotel and parking.

two days different staff: made excellent restaurant recommendations, organised v reasonable laundry, organised

we needed to do laundry, and although the hotel doesn't offer this service directly, they were able to get our

kitchen was well equipped, the ac and wifi worked well

breakfast was delicious and the staff were very friendly with great tips to explore merida and

hotel with a very attractive courtyard area, great location, excellent breakfast and wifi

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

they also have a great gym

it has parking, so we can have a rental to move around the city, they have breakfast and appetizers

clean, great rooms and pool, fitnessroom is great

gym is really super basic, mostly cardio machines and no heavy weights at all

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

rooms, great bed and pillows, very friendly staff, very clean, nice interior, great pool, calm

the rooms are arrayed around a gorgeous, large pool, and the public spaces are simple and stunning at the same

the bed and breakfast was one of the most comfortable places we have ever stayed (and we travel a lot)

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

looks impressive and i like the facilities inc gym, pool and tennis courts

reducing the pool for activities space was not a good idea!!!

good food for room service and the italian restaurant was delicious and great value for money

wifi was terrible, the only reason i left the hotel for another hotel was the wifi would not stay

backyard, the pool and the pool bar area.

time i made a request for room service i had to pay promptly, it wasn't possible to pay during the check-out

buffet breakfast was stone cold both times i ate there

the wifi didn't work very well - it would work off and on and was very, very slow for me

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

nice outdoor area for breakfast and small pool to cool off in the heat of the

hot water wasn't working, neither was the wifi

there was a pool but i didn't use it

pool is refreshing

very close to city center, just two blocks, parking.

regular parking was not far & appeared very secure

the restaurant bar closed at 10pm elevators are old and so dangerous for children

staff was really friendly and the bellboy explained us how to get better wifi as in our room it was really bad

wifi was weak

there is no laundry service for clients on site

wifi did not work in the room. they don't have laundry but there are options in the area.

the first day the hotel had problems with the laundry delivery so we did not have any towels.

room was next to the laundry which is works all night

laundry near by & plenty of places to eat nearby

the pool... we need little shadow pleeease specially with merida weather

came with a car and was hard to find the hotel parking, which is infact the mall parking as well

60 hotel is extremely stylish, beautifully furnished, spacious rooms, lovely roof terrace with pool and gym

the pool and gym where very nice and equipped with towels

i travel with my husband and 2 kids

t use the laundry service

room service only accepted cash, unless we would go to reception to pay (which defeats the point of

pool size

- small waffles :)) also if you are afraid of your car, the hotel is offering an underground parking, moreover

roof top pool area had bar and drink facilities, but no staff

sign out front says b&b but breakfast is not included

we had breakfast with our stay which was prepared and ready for us at exactly the time i indicated as

the attached coffee shop provided a nice breakfast alternative to standard mexican fare

the complimentary breakfast was a wonderful gesture that we truly appreciated

wifi didn t work, there was no hot water in the first room i was in

the cute little pool was nice

pool needed more maintenance, a little small

it was probably the off season but the pool wasn t maintained

staff, breakfast, location, facilities

breakfast was delicious and always served

laundry service rates were a bit high

open parking lot with not clear access. too old facilities: restaurant, lobby and swimming pool.

nothing except price was high but we had a really nice room by the pool.

bed very comfortable pillows excellent.the pool is so nice and sheltered.

first room i was given was a king, but the view was terrible, because it overlooked a parking lot

they were able to help with a last minute laundry and with booking/advises to other hotel and sightseeing

worst part is that they have a kitchen in their facilities

we looked forward to breakfast every morning

no wifi in the room, thin walls.

the pool is gorgeous and i loved that it even wrapped around the staircase

too much noise from staff washing bathrooms or pots or doing laundry

we were immediately welcomed by a security guard and directed to the parking lot

wifi works only by reception

wifi is slow

the staff is very friendly and the hotel is clean. the hotel has a pool and you can relax.

apparently they had problems with the laundry company they were using

the breakfast was served across the room at their hotel and was delicious and fresh

i enjoyed the pool and the environment that they created

wifi in our room wasn t working, it kept connecting but didn t do anything

there are much cheaper options on the strip nice ambience nice shower good pool haven't tried the breakfast

we also left laundry to be done whilst we were away and it was there waiting for us when we got back

they have a very cheap laundry service (1 dollar) and you will get your clothes the same day

they also have a laundry service

i loved the laundry option which served me well at the time

cleaned and central but not noisy. laundry facility very quick.

laundry came back mixed up and unironed

beautiful inner courtyard with a lot of exotic plants, cool pool amazing to refresh after long walks in merida

at night as not too close to main plaza but very walkable (less than 10 minutes to cathedral ) wifi in room was

we also appreciated the included breakfast, and found the staff to be very friendly and helpful

beautiful pool area with pool beds where you'll have breakfast

the staff were really helpful and organised parking and laundry for us

good breakfast

pool may need to have the filter working.

every morning a different local breakfast which was delicious and the room was very colorfully decorated and

breakfast is a choice of eggs or waffles everyday. (but who doesn't like eggs and waffles?!)

the hotel has a restaurant, room service is also available

small room, restaurant food was not good, gym was a joke

pool seemed bigger in picture. it wasn t a pool. hoy tub instead.

wifi was down the whole time.

the wifi is stable

the pool wasnt working, also the spa :(

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

wifi didn t connect

friendly staff especially rogetwho spoke wonderfulenglish and was very helpful pool area is really lovely with

rogetwho spoke wonderfulenglish and was very helpful pool area is really lovely with food and bar service as

the rooms has a tv and working wifi

staff helpful with laundry

laundry down the road

laundry service 1/2 a block away from hotel

kitchenette was supposed to have a coffee maker and didn't

hotel with a pool the kids really enjoyed

was stole during our stay at this hotel at the laundry service

was wonderful, only slight negative was no laundry or laundry service but ultimately the services provided far

the bed and wifi are super, location is perfect

the wifi is well working

the pool did have leaves in it