fully equipped kitchen, there was also a private laundry room, where you could wash your clothes by hand

location is perfect. pool area is very nice and quiet.

accommodation and setting was very pleasant, nice room with fridge and kitchen facilities and good ac

well equipped apartments, great pool area, wonderful staff, friendly, quiet guests, good wifi

the wifi and tv kept shutting off but maybe it was because of high winds the night i was there!

the hotel's second floor infinity pool is a perfect placement with the sunset for a background

breakfast was wonderful and awesome location.

breakfast available ( even though they have a restaurant) sheets were dirty on the 1st night (

i arrived at 2 got my room at 4 whic is ok beach and pool are available

if i had to be picky, it was weird that they didn t have a drinks menu at the bar or restaurant

one of the selection criteria was the availability of a laundry, as they indicated in the description on booking

pool and really good location, loved the room and the shower was really good even had hot water

the communal kitchen is a great idea but is poorly equipped and not clean

clean room, friendly helpful staff, nice pool and great location.

kitchen was absolutely dirty

the hotel has a small pool clean and fresh

comfortable, affordable, close access to the ocean, restaurants, and shopping, having a small pool and air

was close to progreso promenade, clean, comfortable, friendly staff, parking for the car

the pool is great and the menu in the restaurant is not expensive at all

we liked the fast wifi

the swimming pool and the staff

the pool was quite clean, even though the water was very cold

pool is wonderful and the space is really peaceful…just a minutes walk we from the beach and a

loved the pool and the amazing service i got from the staff

superb coffee the pool was perfect

we had free use of the kitchen when needed and also the washing machine

i also appreciated the breakfast cooked every morning

needs some maintenance in the pool(cleaning)

merida, great spacious and modern room, quiet for the best night sleep, home made breakfast, parking available

the food was excellent the pool was very relaxing and the spa was the best experience

the restaurant has excellent prices for lunch/dinner (which you can take to your room or ask as room service)

everything is just amazing! the pool os to die for!

are still under expansion construction (the spa is being expanded), and while we were there, the jackhammers

my husband, you'll need to bring your own and ask the staff for milk as there is none in the minibar

there is a wonderful pool behind the restaurant, outside tables and deckchairs

lovely pool surrounded by palms and nature

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

the whole hacienda is beautiful. the pool very relaxing and nice.

came in a big group, several families with lots of kids

the pool is a perfect place for everybody to meet

they offer free breakfast, which is just the basics, but there is also a wonderful restaurant where you can

the room, swimming pool and breakfast area were clean. the staff was courteous.

free breakfast was standard continental

- no menu card for breakfast

the breakfast was very good

- breakfast was not bad and not good either

- free car parking

breakfast was good although not incredible but overall

matrasses are very comfy, hotel is close to a mall, parking was big, nice shower, there is a nice lounge,

wifi connection was not the best

staff good wifi ud83dudedc bed was comfortable good water pressure good breakfast great

no parking available during mall hours. pillows smelt moldy.

the wifi on the public pc was next to nothing

nice big rooftop pool

my kids enjoyed going to the mall across the way

the room clean and comfortable. nice bed. the breakfast so good. i really like the hotel.

gym is also very basic, just some cardio and free weights

were very spacious, with comfortable king sized beds, a spacious bathroom, and a fully equipped kitchen, although

there is no laundry service for clients. no clean towels were available.

kitchenette lacking of cooking ware and dishes. wifi signal was not very strong in the room.

the kitchen and kithen ware were in the list, they had some forks, spoons, a pot and a fry pan

free ,close parking

maybe only depth of pool. for my youngest.

wifi worked well

the breakfast could have been a little more varied from day to day, but all in all it was a very good

the staff were accommodating, the breakfast had great variety, the beds were comfortable, the location was

the free coffee during breakfast window is quite bad (extremely watery)

the hotel was quite big, spacious, with free parking.

- running belts in the gym were

the parking was always full when we arrive

location was excellent, breakfast was great

parking spaces too smal

nothing to complain. breakfast can be better

bedroom suite with kitchenette

the kitchen should be better equipped, as many basic things are still missing

kitchen not equiped (no pan or pot)

i didn t take it, because nobody tell me, about the breakfast or coffee

nice sitting areas near pool

i made use of the laundry while i was there which was great since that allowed me to pack light

for us it was great as this was a transition day within our trip and they had laundry machines (for a cost)

we loved (and used a lot) the laundry room - 50 pesos for a token which can be used for washing or drying

the laundry facilities are great for a long stay

manager raised the price of laundry tokens from 50 pesos to 60 pesos during my stay which was a bit of a surprise

very dirty pool and there was never water in the fitness center.

room service is really good and meet our expectation

attentive to guests. on site restaurant available to room service. great location.

room service is really bad, no fresh food, someone tried to enter to my room at night, later i

- parking poorly signed, located far from the entrance (5-minute walk in heat and construction dust),

) the room service the 5* feeling everywhere in the hotel

also disappointing room service when ordered in advance

modern hotel with a swimming pool and free underground parking

bathroom was not properly cleaned, and in the pool area, the chairs were dirty and stained, and the pool had

great breakfast and a good little gym

didn t like fact the hotel does not hire enough staff to help at breakfast

the wifi was also very tricky at first to access

good coffee and continental breakfast

the meals, the gym, and the pool

comfortable. clean, friendly staff, pool

the best part was the gym and the swimming pool on the roof

room has no mini fridge, so if you are traveling with kids (like we were) it can be difficult to store their

also, they need to improve the pool area

i had to work during my stay and the wifi has a very good speed, it worked well for me

room service could be

loved having access to the shuttle and the driver from 3pm was totally awesome

parking was also convenient

price, nice staff, breakfast included, pool

the breakfast was well suitable and the location was very much ideal for my purpose.

handicap room was perfect, breakfast great, clean, good location and staff was the best!

the breakfast was really good too

the parking area is fair sized and easy to access

there was a bus load of high school kids taking up three floors of the hotel just running around, screaming,

it would be nice if breakfast started at 6 am.

the breakfast was good

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

wifi disconnected a couple of time.

the gym equipment could be better. the air condition was not working so it got really hot.

everything ! love the place pool service cost location

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to

the bathroom the pillows restaurant laundry

pool area insufficient

closing time of the bar at night, too early.

all our other issues about the pool, gym, bar, restaurant being closed is related to covid19 and not the hotel

swimming pool, was too cold

rooms, a/c, on site parking

little parking lot, wifi was useless, no hot water or water pressure.

convenient parking in a well communicated zone, pet friendly. breakfast available

good parking

there were dogs barking at random times as if someone left their pet indoors all

was a full breakfast menu and all of the food i tried was delicious

parking was free and easy

nice bar and restaurant, warm and professional staff

pool was horrible and not maintained

fantastic staff who went above and beyond, lovely update to a former mansion, pool was really nice

there is no proper parking

no seats by the pool, and it s sort of more of a large tub

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

breakfast was a very delicious way to start the day

unstable, the tv only have national tv and with poor signal, netflix is unabeliable due the bad wifi, the parking

location, staff were superb, delicious breakfast and nice decor

great homemaid breakfast, we recommand this hotel at all

free wifi and parking, and even when in the business part of merida (behind us consulate) it felt quiet and

parking good

room, great location, very good breakfast (not included) and professional staff

breakfast was excellent and delicious each day. staff are friendly and extremely helpful.

didn t open before 4 pm only snacks was available no wine was available at the bar it would be nice to have

noisy children around the pool

the pool is extremely small, so it gets easily crowded

and miner but it would have been to have at least one face cloth in bathroom and i wanted to use pool but it

they had a private parking and the room was quite nice.

com (would have booked somewhere more quiet) - pool is way too small, more for just dipping (looked bigger on

pool seemed bigger in picture. it wasn t a pool. hoy tub instead.

i really wish they had a coffee maker, in the room. but room service was efficient.

the little pool has some steps, but no handrail

no big pool

bigger parking lot

it has a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym

center is not operative, machine down and printer down and no wifi room is outdated shower and safe box not

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities

the pool is a little small.

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

the room service, the yummy food, and the luxurious bedding.

breakfast was served there and the view again, was amazing

massage at the spa was great

the lobby area, restaurants and bar area were immaculately kept and very good

limited parking.

- easy parking, pois reachable by foot from the

there is no wifi in the room either

parking facilities were good and there are water posts in the hotel common area which is nice

the small kitchen at the room with table and chairs.

all good is just due to my agenda i couldn t try the pool

location good staff friendly and once they made an error on room service corrected immediately.

the facilities of the hotel are good (pool, gym 24 hrs, business lounge)

free wifi became very slow after 9 pm, which was a nuisance

there is no sunshine at the pool, otherwise it is perfect

ability to do you own laundry for a small fee

s except the pool areas don t open up early so that customers can see the sun raise in morning

gym

the rooms were great, room service delicious and the staff very attentive

love the pool & bar and gym

laundry service rates were a bit high

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

open parking lot with not clear access. too old facilities: restaurant, lobby and swimming pool.

i called room service, no answer

the water of the pool too cold.

fotos are misleading, the pool is filthy and disgusting without chloride etc the hotel only has a restaurant

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

the walkway to the pool was wooden slats which weren't fixed down properly

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

the wifi did not work and they had to get me access to a special wifi connection the office chair is

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

very clean, very friendly staff and helpful, very easy parking, nice meals in the reastaurnt, had a lovely stay

hotel pool caters too many groups and activitys that are not hotel guest.

some parts could use a bit of updating. the gym was kindof outdated

t use the laundry service

the rooftop area with pool and bar is amazing

roof top pool area had bar and drink facilities, but no staff

came a little bit eralier before our check in and the girl even didn't say how we can connect too wifi because

i loved the rooftop pool, a great place to see a sunset

parking maybe a little issue if you are in a rush.

com) super small gym

gym was small. breakfast was ok.

parking was a bit hard to figure out at first

husband and i are major fitness junkies and the gym was a major let down there was not enough attachments for

loved the pool and the location is perfect

location was very good, also the rooftop access to the pool was very nice!

wifi worked properly

only got 2 towels we were told because the kids stay free because of age, they got no towels

food at fatih tacos arabes, parking was nice, the pool was great, on the rooftop, so incredible views

the swimming pool is really small and the fitness room was under renovation.

pool needed more maintenance, a little small

the gym is simple but very nice too

the pool could be slightly heated

building, garden, the breakfast, the friendly staff

the pool wasn't clean and the whole place was kind of run down

the pool was not pleasant

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

and the only thing that disappointed us was the pool

was disapointed because the pool was not available

the pool was a little bit small too

the drinks at the bar were nice on the rooftop and breakfast was delicious and large portions

friendly staff, super good included breakfast, over all design.

there was a constant noise from machines (air filtration or the pool) at night, you may call it white noise

that avoids as much noise as possible although if your upstairs it s unavoidable due to the pool and bar, but

they wanted two days and $5 to wash two tops if i wanted laundry, even though i asked early morning

patio over pool area

parking was

pool area was wonderful and our room was spacious

super friendly hotel owner and stuff - tasty breakfast - perfect location: not far from oxxo and main street,

we had a suite with pool view and we could hear everything from the reception and they (the staff mainly) were

breakfast: food is amazing

location, beautiful design, rooftop bar, delicious breakfast, nice swimming pool, friendly staff, spacious room

s also one of only a handful of hotels locally that seem to offer a twin room w queen beds(, the pool was

pool needed cleaning

we were told the hotel had a problem with the laundry

parking lot is behind the hotel

wifi was good, we lost internet only once or twice in our 31 days stay in hotel

the pool and gym are quite small so you have to pick your moment

we were offered a place to store cold items in the kitchen

i had some dirty laundry with me and i asked if there are options available to wash it

they even do a laundry service with 24 hour turn around for a very reasonable price

the laundry and tour services are amazing

the owner and staff are wonderful and they even did our laundry for a very good price

sometimes i could not connect to the wifi from the bedroom.

breakfast was pretty sad

also, sunita owns another hotel a minute away down the street that has a bigger pool and the guests from

breakfast was fine but a basic continental.

very nice designed boutique hotel with very nice garden and pool. very friendly staff

limited bar hours and limited breakfast options

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious

breakfast has very limited options. pool needs cleaning.

wonderful. great fun for the kids. lovely place. very comfortable suites.

we thought expensive especially as breakfast not

they provide laundry service at a great price

we were also able to do laundry for a very reasonable price through the hotel as well, which was very helpful

the staff was helpful (arranging rides, taking in laundry) and our room was cleaned daily

wifi was terrible

also a full bar where yummy cocktails are being crafted

also there is a laundry accross the street and places to eat local food at a very reasonable price in santa

great laundry over the road and located near amazing food options, great location

good collaboration with the laundry service in front of the hotel

would have liked use of laundry facilities.

there's also a laundry place right across the hotel

on your way to the main street, there's laundry, and a convenience store

the parking was around the corner, and while not large, i could always park my rental car there for the

the hotel is small and personal, with very well designed spaces and parking - and just a short walk to the

beautiful rooms, very kind staff and a nice complimentary breakfast

tasty breakfast every morning

some stuff were malfunctioning - most services are externalized (room service, laundry, breakfast, parking )

the morning of my trip, the staff person on duty had no idea about my tour, had to search for a pool towel for

the breakfast was delicious and all that i expected

property was stunning ud83eudd29 with a lap pool, gorgeous rooms, and good ac

the breakfast menu was decent

while the rooftop swimming pool was a highlight, the bar next to it was not in service and overall that area

the pool was a bit murky - so i didn't end up swimming in it, which was too bad as it looked lovely

asking for a breakfast to take away, you should provide a full box with drinks and food and not just a sandwitch

huge rooms, great breakfast and super friendly staff! not too far from city center.

rooftop swimming pool was great and we especially enjoyed evening swimming and cool down after trips out during

they were able to help with a last minute laundry and with booking/advises to other hotel and sightseeing

might be nice if the information about breakfast and drinks in the kitchen could be organized so it's easier to

the pool is gorgeous and i loved that it even wrapped around the staircase

- breakfast is served only from 8

our room was huge and the private pool/tub was great

the staff were really helpful and organised parking and laundry for us

no wifi in the room

location in merida, close to the centre, nice rooms and a beautiful garden with the small pool

pool may need to have the filter working.

the cleaning staff and kitchen staff were fabulous

we used the laundry service, it was 150 pesos

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

our room was number 8 by the pool

there is a roof top pool

apparently they had problems with the laundry company they were using

extremely nice staff, very clean, water to disposal, very good wifi and air conditioner

the breakfast was served across the room at their hotel and was delicious and fresh

the wifi is decent too

it used to have a parking, not anymore. it s overpriced. inefficient staff. weak wifi

the laundry service we paid for was ok, not great

we loved having a bit of time around the pool to read in the late afternoon

good bar service with cocktails

chairs would be nice by the pool and if they brought refreshments

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

the place is stunning, the pool, rooms, staff, breakfast, location were all perfect and well exceeded our

the bed and breakfast was one of the most comfortable places we have ever stayed (and we travel a lot)

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

wifi was erratic at best, and room keys kept stopping working, necessitating a trip to the front

staff members, pet friendly, comfortable and affordable facilities, well kept property, free parking and beach

was bit deteriorated, the kids play room was bit old, broken chair. but the pool are was good.

looks better on photos, american breakfast was some how cold!

not pet friendly.. rude staff

they provided us a laundry service for a good price

the only thing this place is missingif is a hammock above the swimming pool.

beautiful pool area with comfortable loungers

the pool area was a beautiful spot to relax in the afternoons and the cool water was a welcome refuge

although the pool is small, it is very refreshing and as it is an adults only property, the ambience was relaxed

there's a laundry directly below the hotel run by the owners and a cute coffee shop on the corner

we asked about it at the laundry next door and it was the same lady working at both places