the laundry was in desperate need of new machines!! were extremely dirty and old.

the friendly staff! pool, breakfast, i wasn't nagged i felt at home. huge room.

the rooms were great, the staff was friendly, and the breakfast as delicious.

breakfast was nice. housekeeping was very nice and helpful.

friendly staff and love the addition of jackson s and the breakfast as always

the location to the penn state campus and planet fitness gym was perfect!

pet friendly

room service + there was no water in the room (bottle) or in mini fridge

.good bar restaurant on site .very pricy.

great parking into building access

vending and ice on every floor, not the 1st floor with laundry

didn't get to use the pool or exercise room, wish we could have.

breakfast was fantastic. kids loved it. the pool was awesome.

convenient access to the city friendly staff excellent hot breakfast well maintained indoor pool

the gym not opening up early... was down there at 6:15:(

laundry and gym were also closed for renovations and not available for use

the breakfast was ok

clean room comfy beds & good breakfast

pool was not heated is the only downfall

the staff was extremely friendly. it was very clean. the pool area was very nice

had to get our own towels, take used to laundry shoot

they are renovating the hotel so parking is scarce

the only thing was hot tub at pool was not working, due to parts on order

pool closed

we were able to get an early check in

was helpful and laundry room area was clean and efficient and affordable

the laundry area was small

we informed the front desk and were told our option was to wash all our clothes in the laundry at their expense

pet friendly

parking was great, because hardly anyone was there

our room was right across from the laundry and ice maker, so it was noisy at times

had a room across the hall from the vending machines and ice along with the laundry so needless to say i was

the fitness equipment was just updated and repaired, which was great as well

i thought the complimentary wifi was a little on the sluggish side.

no hot breakfast (not your fault though)

customer appreciation dinner...very nice.... laundry area and whole grounds very clean...

laundry on-site was clean and well kept

room, love the kitchen area

i used the gym and did not see cleaning wipes or something to wipe down equipment after use.

beds comfortable and kitchen is nice

tv remote didnt work, air vent for bathroom missing, no laundry bags

no laundry room

indoor pool was the bomb

the amish and were travelling onto chicago and happened to come across this hotel in east liverpool oh and i

all with a smile and very courteous, the room was convenient to parking and breakfast

t daily cleaning of rooms and when asked i was told to place my items in the laundry shoot myself and bag up

had a guest laundry

combination laundry/exercise room

breakfast

staff was courteous and explained everything they had to offer upon arriving, such a breakfast, the bar, and

it was next to the hotel laundry and front desk, so it was somewhat noisy

the breakfast was good and the room was very clean and comfortable.

breakfast was not at par

well-lit, friendly roomy reception area, clean pool, clean well-maintained parking lot, kind professional

breakfast was good and there were enough options to choose

great staff, nice clean hotel, great location, great shower and bathroom, and pet friendly

the pool and spa was still not open

room service staff and the restaurant

well maintained accommodations. courteous & professional bar & restaurant staff.

wifi was great

(as was advertised) no room service available

bar / restaurant was nice with freindly staff and quick service

great location and price. the hotel bar was very good also.

they even participated in some fun scavenger hunts interacting with our kids to keep them entertained due to

hotel, wish we would have known pool was closed due to renovations' bathroom door was a pain, small bathroom

was across from motel laundry room and staff were very noisy

dryer in laundry has duct tape all over it

are so helpful even knowing my flight was early had breakfast ready and even arranged for another shuttle

pet friendly!! and that we had several options for breakfast.

i have kids and i had milk for them

did not work dirty laundry left in hallway whole time of stay with blood on

i can only estimate that in a laundry storeroom someone in there smokes contaminating folded linens on the

location was great , could not eat breakfast because of our early flight

room smelled of smoke when it was a non smoking room

the complimentary breakfast was also an added bonus start to our mornings

sign up to use it or we would have especially since i picked the hotel due to the pool to let my kids swim

the proximity to the airport as well as restaurants and the parking spot were all the reasons we booked there

the price (extra charge on pet and the breakfast not included)

in-room coffee bar needs to include non-coffee options. and sugar.

they helped us arrange for parking and a shuttle to and from the pittsburgh airport

we used the elevator near the laundry facility, it's fine, but very small and required a little more walking,

great breakfast! cute eating area! nice bar - wish it was open while we were there!

pool n bar were closed

atrium/pool area was magnificent! rooms comfortable and clean.

turn left, down the side of the mountain into the dark, she's not wrong,lol; lights in the front parking lot

airport transfers, the rooms are very clean, comfortable and the facilities (such as a laundry room

shuttle drivers were very helpful

nice restaurant, clean, beautiful room, friendly staff, free shuttle to airport, and reasonable price for long

the parking was not comfortable. partly because of hilly location.

no indoor pool and limited airport shuttle service

the desk and the airport shuttle are available 24/7

there is a shuttle for the airport and it starts running loops early in the am

our shuttle drivers were great. location great! staff great! room comfortable!

the ridiculous prices of the hotel bar and restaurant

the hotel shuttle dropped me off at the airport and picked me up upon my return

no housekeeping service due to covid and yet bags of dirty laundry laying in the halls

the same as the laundry bag

no breakfast, no laundry, and no cart to transport my property from the car to my room

the long-term parking is not well-lit and that was worrisome

pool and bar were both closed when i stayed here.

my daughters loved the heated pool

food was very overpriced for portion, kitchen was slow and the full menu was not available thru room service;

pool and gym very

staff excellent except the shuttle driver for airport transport did not show up

i booked the hotel, it said free breakfast, free parking, and free internet

our room was next to laundry room washer and dryer ran all night ud83eudd74

wifi access

if we stayed again i might check out the pool but we didn't have time this time

so appreciative that they extended an early check in due to flight arrival

breakfast started at 6:00, but we were leaving for an early flight at 4:30 and the staff set out

breakfast was decent. it had several options.

great breakfast

friendly staff, cleanliness, breakfast options

breakfast was also very good

cleanliness, personnel and breakfast selection and quality.

laundry facility came in handg

to pay to wash laundry

friendly staff, cleanliness, breakfast options

free parking

it was so easy to run out and grab free breakfast for the kids and bring it to my room

used on site laundry and staff was v

the receptionist seemed a little put off when we asked her for change for our laundry.

free breakfast was excellent and room was clean.

that it had a kitchen

room was spacious, with a full kitchen

good location, great laundry prices compared to surrounding laundromats. good size room

this was the end of our trip and being able to do laundry on site was really handy

very friendly staff. so helpful. nice laundry facilities!

there was ample parking spots and the rooms were nice and spacious

at breakfast

after the pandemic they will be able to have lobby coffee and continental breakfast again

breakfast not available, buddha statue in front area a little strange.

in vending machine, the washer was broke on the fourth floor there's no free breakfast at all the fitness center

dated color scheme, warn carpet, hole in stairwell ceiling.

no food close, no gas station close, or continental breakfast

glad to have laundry facilities on the property

nice and clean and quiet good breakfast and sam was great ..thank you

very roomy. easy parking. decent hot breakfast.

the free parking is always great

nice breakfast and great size room pet friendly matters a lot

there s a laundry room which was clean

there s a kitchen which would have been great if i stayed long enough to cook a dinner vs bringing food/

breakfast setup is a bit lackluster

stayed here over night but we enjoyed the staff, cleanliness, furnishings in the room, and the breakfast

kitchen in room

the cleartoken laundry setup is not useful for foreigners to setup

i was unable to use the on-site laundry facilities due to payment restrictions

the staff is amazing, free coffee, free laundry, perfect

free laundry service

the laundry facility is old and worn.

have a new policy of charging for parking which is outrageous

were 3 adults and 3 kids 6 and under, so it was important to stay in the same room and the 2-bedroom suite with

were 3 adults and 3 kids 6 and under, so it was important to stay in the same room and the 2-bedroom suite with

very clean and great pool and hot tub area for the kiddos!

full kitchen! netflix and pandora loaded on 42 in tv.

know to use the laundry i needed quarters, nothing was really said about it and didn't know it even existed

laundry service due to renovation

room is smaller than expected. laundry facilities were outdated.

i had to take my used towels to the laundry myself and request fresh towels

area near office and laundry area smelled horribly of pot

the laundry area was out of order. i had to use the laundry facility at a property next door.

the friendliness of some front desk staff. no trash bags in rooms or laundry bags. thin walls

was always space in the parking lot

the breakfast was really good. my kids loved the idea of the begale bags.

50 each way and no worries about traffic or parking

many amenities for a decently priced hotel (pool, fitness center, free parking, laundry facilities, excellent

the staff was polite, and having coffee in the lobby at all times and free laundry services was a great bonus

laundry for guests, spacious and comfortable rooms, and a delicious breakfast

well equipped bedrooms with a laundry on-site which is very handy

breakfast was good, not having to pay for laundry was an amazing surprise!

stay here every time i visit my daughter the breakfast room is usually where we all sit to visit

first night, guests had their kids playing out in the hallway for quite a while

breakfast was

pool and breakfast was open for my kids

the check in process was quick and easy, even with a pet

no laundry bag for dirty clothes.

i liked the bar and restaurant

had pre-ordered breakfast for 4 adults

have togo to bar for breakfast

jetted tub was incredibly loud but was good option. no breakfast included. little pricey.

very friendly, clean, pool was warm, very updated and christmas decorations were beautifully done

pool and hot tub were closed when other hotels has reopened their pools

the jacuzzi in the room was awesome, and the breakfast was pretty decent.

excellent service, lovely breakfast, pool area very nice.

whirl pool and pool to relax between events. close to restaurants.

the gentleman in the laundry was happy to dry them for me and tried to refuse my

we actually left too early to enjoy a warm breakfast, but the coffee was great.

wonderful breakfast, pub and grille onsite, cleanliness

airport shuttle was not convenient as it only ran hourly.

elevators and parking can be hard to find

laundry facilities is a huge concern when travelling out of state for a hyatt i expect much more

is no guest laundry facilities

not a full bar as advertised and no trained bartender (though the gentleman at the front desk did try and was

nice size rooms , and the bar /kitchen stays open until 2am

that the first airport shuttle starts 4:40

then there was the gentleman josh stanson cna who went out of his way to find me a place to do my laundry ( we

was like it wasn't part of the hotel: we entered in the back, went through the aisle where the laundry facilities

no laundry

chose 5:10am shuttle service & was told to be in lobby at 5am

spacious rooms, great breakfast!!

the fact that there is a laundry facility on site it should be a easier process of getting quarters

pool was not able to be used (maintenance)

i think that the pool should be open later and/or open sooner

shower room and changing room attached to the pool

was closed for maintenance sunday morning which is understandable but the kids were bummed

laundry facilities

there's also a laundry room where you can wash and dry your clothes for $4

convenient for self-service, grocery, laundry etc

i booked i call directly to the hotel to make sure they have laundry facilities

i liked the kickback and that the hotel had a laundry facility.

laundry, pool ,breakfast coffee 24 hours and most of all the staff

free breakfast was not good

when you have little kids to put in the tub, it's not cool to find things floating around that aren't from you

parking was good

only thing that there was no towels in pool area and the pool area was dirty one day

the laundry is very affordable and there are alot of great restaurants nearby

laundry aide was appropriate location privacy provided wifi connection

laundry took four hours to clean and dry

but they could at least clean it literally takes a rag and some soap and throwing stuff in the laundry

doors and guest laundry room

a very good laundry room

no traffic noise. friendly staff. good breakfast. good sized rooms. laundry facilities.

amelia in laundry and the rest of the housekeeping staff were

manager/owner was very kind and assisted us when we had to call in order to request early check in

room had had a recent smoker; new room had a chicken bone in middle of floor; wifi worked intermittently, front

i love that the laundry facilities are no charge, except for laundry soap

the laundry was free the employees were excellent

the exercise room and free laundry were a bonus

breakfast was mediocre. the shower was filthy, hair in it and dust/dirt

the breakfast was good, location to suburbs and downtown very good and lots of shopping and restaurants

one of the reasons we picked this hotel was because of the swimming pool for the kids

i said in previous review the kids would like the pool a little warmer but that is not of big concern

one of the reasons we picked this hotel was because of the swimming pool for the kids

rolled in right at midnight with 2 exhausted kids and a husband and the computer switched and told the receptionist

the pool and the windows in the pool room need cleaned

laundry attendant, exceptional

dirty laundry was piled out to the evaluator

he went into the laundry room and folded some towels from the dryer for me

staff was not always at the front desk when needed they would be in the laundry room speaking to other staff

having 3 kids and traveling over 18 hours was told when we called it would be set up

beautiful facility, clean rooms, friendly staff and great breakfast.

the breakfast was amazing and i am so glad we were able to eat in a beautiful little space.

breakfast quality

good breakfast, pool, hot tub

the staff was amazingly friendly, and the breakfast was the best we've ever had at a hotel

not having laundry facility

the hallways were littered with trash and piles of dirty laundry on our floor

the room where the pillows and blankets and laundry is kept was open most of the time and it was disgustingly

the rest of the building was dirty . laundry in hallways , trash on floors and in elevator .

was great and the staff at the bar was just ok

no laundry facility

did not have a laundry room and i needed a dryer

nothing within walking distance, and no laundry room on premises.

just wish it would have a laundry room.

room was great! pet friendly and clean!

laundry

this was the end of our vacation, and reluctantly we had to do a small load of laundry

pool had long hours. laundry available. it was clean. staff were awesome!

gym and pool were good

pool is a great size so kids could splash around and adults had space for quiet swimming in the deep end

they left dirty laundry in a basket in the closet

key room card maker, ice maker, laundry room, printer for receipt)

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

they said the pool required maintenance but offered for us to go to their sister hotel to swim

the pool was closed but spring suite hotels allowed us to use theirs

housekeeping did not clean the room - left trash and dirty laundry

no plastic bags for laundry

asked for laundry service on saturday evening and i dropped my stuff at the front desk

kids loved the breakfast and pool

swimming pool was a great amenity as my son and a few other families with kids had an activity to keep their

dirty laundry left in room

later in the evening we took the shuttle to the casino

breakfast for mom to eat who is diabetic

the pool was a little to cholrified

is perfect, across from pnc park, great food available, room service was on point and the staff was kind and

i liked the laundry facility onsite also

in laundry room had to stand out in weather for hours

spacious rooms and laundry on site

not enough soft chairs. doors slamming,laundry room across the hall to noisey.

i loved there was onsite laundry facility as well

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

several times were turned down for towels because they admitted they didn t do laundry for several days

the indoor pool was small and kind of boring.

wifi could have been faster

also, none of the gym equipment (treadmill, elliptical etc) worked

or laundry bag

no laundry no goods staff no cleanliness

no pool

complimentary breakfast. not that it wasn't liked could offer more.

it was centrally located to conduct my business at hand. also near the rivers casino & downtown.

there is no laundry or in-room dining facility, things we take for granted in india from hotels that claim to

website says there's laundry facilities in there or not

services. no laundry. amenities. parking

no way to get laundry or dry cleaning. bar and restaurant could stayed open later.

river view. clean, quiet room. pet friendly. cafe was convenient.

monk's bar was an adorable pre-dinner stop for our group of friends

gym was very disappointing, not only small but equipment was not in good condition (broken buttons

internet wifi could be improved

overall more peaceful than major hotels the shuttle service was a wonderful feature and monk's bar was a great

ultra critical and very petty .... bit better wifi.... however never in the room out exploring:)

laundry available

trashcans overflowing, dirty laundry in the hall for day

bad breakfast (nothing there actually), no wifi, swimming pool under maintenance

wifi signal in our room didn t keep hot breakfast available until end of provided time window

the paid parking and wifi was horrible. kept cutting out and alot of the time would not work.

were out of things (chicken tenders) and you can t purchace laundry stuff after the gift shop closes

pool, hot tub, gym, vending, refrigerator, plugs for charging

i would like if the restaurant had a kids menu.

there were no towels in the pool or the gym either day

we went as a fun night away with our kids so they could go swimming and the pool was absolutely freezing

no too many options for f&b limited services for laundry

one of the bath towels had a wad of chewing gum stuck in it after going through laundry

the room was beautiful and the bed was really comfy. the gym was large and fully equipped.

nice people checkin and facilities really good. spa and gym great. location superb.

the bar was awesome. the facial at the spa was phenomenal. the brunch was also very good!

operated laundry facilities, but there was no place in the hotel that could provide any quarters for the

i also used the free laundry facility which was very handy and a nice perk

i walked to the strip, duquesne incline, north shore, casino, heinz stadium, and pnc park

hate hilton's wifi connection process

drunk hotel guests, dirt on the 'new' bar of soap

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

the price per night can be a little cheaper as not justifiable for what you get without breakfast

the breakfast was okay but not the best. the coffee station in the room was not stocked

was saddened to know that there was no shuttle to and from airport and no complimentary breakfast

city view wasn't great, but not terrible either. no room service or minibar.

more laundry facilities

laundry soap that is used to wash sheets and towels should be unscented

we enjoyed the friendly staff, and the room service as well

awesome breakfast and staff in the kitchen area

location, staff was friendly, pool for the kids,

machine on my floor was broken, they did not have a lot of tv channels, you have to pay to watch kids channels

we were in town for a cheerleading competition at the convention center, our kids did not compete until very

accommodating staff, wonderful amenities, extremely comfortable beds, great choices for room service

thought the gym area was clean and had plenty of good options for working out

i like the location of the facility and that it is pet friendly without extra charges.

has laundry too for long trips

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

had an issue with guest laundry

bottled water in the room, wifi not accessible for all electronics, not all staff were accommodating

no laundry facilities

the tv worked great, the wifi

i love the fact the the gym have to be key access only and the building as well

the gym was great , nice to have microwave on the floor.

was amazing for pnc park and rivers casino

since there's no pool, there's nothing for kids to do

wouldn't normally matter, but i was traveling with kids and i guess i just assumed a 4 star hotel would have

there was no pool. my kids were disappointed but other than that, it was very enjoyable.

staff were pleasant gym was good holiday decorations were nice

no evening room service and limited breakfast room service menu

also they were folding laundry in the lobby of the hotel

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

the best was comfy the kids and i enjoyed the pool

definitely more there for kids or people who don't mind being stinky

the suite's kitchen was well equiped

there is no mineral water available even in the minibar no regular laundry service although you can ask the

long time to get car from valet, needs another bar or restaurant perhaps!

kimpton had thorough precautions in place, in terms of cleanliness, contactless room service, etc

the restaurant only had like five items on it which did not include any kids meal options

out of spa rooms and gave us a handicapped room with a normal bath which isnt what we paid for

there was no laundry service

my playstation would not connect to the wifi at all

did not eat breakfast, but it looked really good

i loved the open space, which held two gyms with updated equipment, a game room, a full

partner & i were traveling with our pet dog on holiday, and this location was perfect for exploring the downtown

there was a coin laundry so it was convenient to use

helpful staff, guest laundry

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

the pool and hot tub , the laundry facilities, and rooftop patio were all great

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

also as a bonvoy member i felt i should have been with the protected wifi service

good breakfast choices. very nice staff.

breakfast was available every morning and there was gym that's open 24 hours

friendly staff, comfy beds, big shower, breakfast

breakfast was great, location is a great location for walking to restaurants and bars, easy access

and also liked the fact that there were kitchen and laundry in the room

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

historic building, good location, convenient suite with full kitchen and laundry in unit if that's needed or

the kitchen pans and some cutlery were left dirty

location, the kitchen and a decent view. the staff i cannot say enough about them!!

pool and gym

one of the main reasons why i booked that hotel was so my kids could swim

one answered the phone for room service since it was close to closing

breakfast was overpriced

great location, amazing pool, nice staff, clean and spacious rooms

did not eat breakfast

breakfast was very good and hotel room was spacious.

staff really nice, hotel was convenient to train and breakfast was great.

my kids complained that there were no donuts but liked the blueberry muffins

we had 5 kids under 10

self-serve breakfast options were extensive

the hosts were super friendly, they had a great selection of food for breakfast, the location is great for

there were snacks available at all times and all you would need for a healthy breakfast

excellent bicycle parking facilities

free street parking around the block