booking site said laundry but this was not available

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the

water in the swimming pool should be warmer

location is central, clean, the beds were comfortable, the pool the kids loved, good air

staff were helpful, wifi worked well, it was extremely clean

the laundry service next door delivered our laundry to the hotel reception

hotel with pool for family with small kids

the pool was great as well for cooling down

would have liked some wifi in the swimming pool area

room was great, pool was great , staff very friendly and super helpful

owners also run laundry business, so that s convenient if you need to wash clothes

rooms are located above a laundry service and it shows - all the linens are super clean and nice

friendly and helpfull owener and stuff, good location, big and comfortable bed, laundry in house

it is part of a laundry

that's because you have to go through the laundry service business part of the building to get to the hotel

wifi was either not working or very slow rooms are outdated and need some work

the pool is too small

staff went above and beyond and allowed early check in which was very helpful and amazing

i like the facilities, they were awesome, the pool and the amenities are nice.

location was good, nice pool and view of lake

the location was great, near to flores. there was a pool on the hotel.

the decor and pool

they also have a pool

the pool and decor

perfect location, nice pool and restaurant

parking is a hassle, requiring special logistics and interaction with the staff

with view on the pool, very clean and good furniture, - including a fridge in the room

we had lots of fun in the pool as well

the pool was great. location was good. the room was pretty tight but comfortable beds

are awkward and small, floor was dirty, everything smelled humid, parking lot not taken care off, check in staff

wifi did not function

complementary wifi and shuttle to the airport at the end of our stay was excellent

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

loud; expensive; wifi did not work in the room

no wifi

the place lacks in cleanliness and the wifi was weak

the wifi worked well

hot water wifi didn t reach the bedroom lizard in the bathroom bright lights outside room in hallway on all

wifi only available in the main lobby and even then pretty spotty

service a bit sloppy- laundry not done on time, slow service

there are good laundry services

the pool is right in the bar/breakfast area, so you swim and sunbathe with tons of people around you

hotel is in an excellent and easy to find location overlooking the lake and flores with car parking

breakfast had 5 choices available which were tasty

great location, helpful staff, laundry service

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

good laundry service for a reasonable price

wifi is strong

they only serve breakfast. but it's super easy to find restaurants nearby.

great location, nice pool, clean rooms

parking non-existent

private parking

the parking was limited.

com says you offer laundry which isn t true, i had to get that done down the street

dirty swimming pool, not cleaned

old amenities, the shower head was broken and no hot water. very loud bar in front of the hotel.

wifi worked well too

no wifi connection in the rooms

to several factors - our room (#206) was right next to the cleaning crew's room so we had towels, laundry and

they offered laundry and it smelled really good

they also did our laundry for a reasonable price

lots of places round about to eat, do laundry and book onward travel

laundry service wasn t working while i was there (but plenty of others nearby) and there were a

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

laundry very expensive in a country that everyone charges per lb they charge per item

across from lake. next to bars and cafes. near laundry facility.

the common spaces, pool, bar and terrace with lake view are beautiful and comfortable

the room was large and offered lots of space. the location was great. wifi worked well.

the hotel did not have a kitchenette as advertised (desk guy said,

the wifi worked well. i thought the price is good. but now i know it was too high.

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

very weak, intermittent wifi, no hot shower

to go to an adjacent hotel for bfast, my room was right next to reception area and the laundry area, thus noisy

it was extremely noisy at night and first thing in the morning when the cleaners were doing laundry

was a cockroach in my room and the prices for laundry were outrageous

the terrace, great location (close to getaway travels who we used to book the tikal tour with, do laundry and

maybe the pool seem like was not clean properly but it wasn t a big deal, id still jumped in

we did a load of laundry and our clothes came back clean and folded

too expensive to di laundry

wifi didn t work in our room.

very friendly and helpful staff, great location and nice pool! rooms are clean and comfy.

couldn't be better, the pool on the main boulevard is what brings us back over and over

had a negative experience with the laundry service, which is sub-contracted to a third party

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

we appreciated being able to get laundry done for a small fee

they helped us with the laundry and changed our room from second to first flour

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

wifi, clean and light rooms, friendly staff, good location

there is also a nice restaurant and bar down below which serves really nice food, and again, is perfect for

great wifi

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

the staff was very helpful and sympathetic when we had an issue and offered laundry

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

location, water refill, laundry, friendliness of the staff though no english....

the staff were friendly & helpful, they have a laundry service which was same day & good value

the hotel is right by the water and has a bar and resto on the top floor

wifi is very weak in most parts of the hotel

bar on the rooftop

the food was less than desirable but the bar tenders were amazing and fun and always making wonderful drinks

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

laundry is priced by item not by load, so be aware of that

wifi doesn t work really good.

location strong wifi balcony

better wifi conection and warm watter in the bath room

q per loads vs 15q in antigua) and they used the dryer

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

unfortunately the staff lost a bag handed over with the laundry

the showers are good and the guys did our laundry in under 24hours

laundry service is very expensive

from boat pickup to restaurant staff laundry service at reasonable

laundry service was ok and relatively cheap, but would not give delicate stuff there

laundry done for us there easy

laundry is extremely expensive, wanted 80qs for a small basket, requested 160 because we filled the

this happened twice, and we were not able to do laundry at the hotel as well as ac and shower going out due to

clean and relaxing part of the lake with direct water access and comfortable beds around the pool

special saludos to bolontiku managers percy & mariela and bar staff nelson & shirley

add to that a really good restaurant with exceptional breakfast (everything is made to order, no buffet), and

given our spanish was very poor - the food at the hotel is really good, nice touch preparing the breakfast boxes

good wifi complimentary water attentive staff quiet cabins very good reception staff

expensive laundry service.

i personally didn t like that there was no self service laundry

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

pool was large and fun for the kids, especially with the overhead water feature

only thing i did not like were the prices of services at the spa and laundry

noise of kitchen fan heard at the pool. included breakfast should be richer

my massage at the spa was just ok

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

the wifi went out

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

the bar area by the pool is not staffed and you either have to call the restaurant from a phone or walk

bar near pool, lots of steps but rides offered if needed

breakfast buffet on sunday was very nice

bar near pool, lots of steps but rides offered if needed

if you are leaving early to go to tikal, they pack small breakfast boxes to go

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

you have wifi literally everywhere but with the nature around you, you just want to be offline and enjoy it

breakfast was delicious and plentiful--fresh juice, fruit, eggs, beans, tortillas

the breakfast and dinner are delicious and served in good portions

breakfast and dinner are provided and very good pool was cleaned daily

parking for our car was available, but at some distance

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

bathroom detached. parking not close to room. lots of stairs to get to the property

was beautiful, room was very nice, fast wifi in the restaurant, solid breakfast, coffee was alright, close to

had a car and it was not clear how to access the hotel from the parking lot

charged 100q to do my laundry but folded nothing

only a kitchen is missing, to be perfect.

the owner was regularly smoking around the restaurant while people were eating

the only point for some guests may be that in this particular room you can't get wifi as you aren t so close

wifi in room didn't work as we were farthest room from the office but we were warned when booking

central el remate so everything i needed was nearby and he had laundry service

no wifi, no hot water, dirty

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

good secure parking

wifi, easy access

the friendly owner did some very good recommendations the laundry service is good

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants (cahui

don't have laundry service so we had to walk a couple of blocks to the laundry place

also there is a communal kitchen area with a coffee machine, which is great, especially if you arrive with

parking was convenient

they also offer a laundry service

the secure parking for our car was a plus

wifi didn t reach our room.

it provides free parking and very decent wifi

and they definitely need to approve the wifi

very loud with kids playing in the pool until late at night. wifi did not work in my room.

very loud with kids playing in the pool until late at night. wifi did not work in my room.