prices for laundry were ridiculously high, like, for

high price for laundry 3 kilos for 60$dls ?? most expansive expense in my whole trip!!

the pool looked a little dirty.

pool was cold, kids were frustrated.

wifi poor and unpredictable. beds on small side and bit too firm for us.

close to the hotel is also a laundry

excellent fast wifi

ample parking is available near room

very big garden and lot's of stuff to play with for the kids and even a little pool

you put free wifi you actually have to have functioning and not a wifi that works for 5 min when you enter the

lots of mosquitos. weak wifi

good parking

lot of parking

they also have secured parking spaces

secure parking for at least 2 cars, others can park in the road

morning 2) the towel bar collapsed from the wall when one of us went to replace a towel 3) the wifi didn't work

parking inside gated entrance

the rooftop is lovely, the staff were friendly and helpful, and there s parking available

the pool

the pool was lovely. good wifi. get a room with the patio - there are only a few.

good location assuming you have a vehicle. onsite free parking. neat rooms.

way to see the teotihuacan pyramids- clean, good on site restaurant, secure parking, king beds in some rooms,

the poor wifi connection

wifi is very erratic

- helpful staff who helped us find bus connections and left us food in the fridge in their kitchen - working

they provided us a free parking space

parking inside the yard

spacious and very clean rooms, indoor parking for our motorcycles, super friendly staff, and rooftop terrace

super location, cosy bed, very quiet, very friendly, safe parking lot, 100 % revommended

the parking the grounds the patio and the garden was such a scenic view

parking inside the property with enough space to maneuver

good wifi signal, clean

great location and great price, private parking and clean!

there is a place for having a bonfire and a pool

pool chairs need to be replaced they are getting rather old

temazcal ceremony (which they provide at extra cost) glasses we needed in our room and the breakfast was by

book a spa treatment and eat by the pool

pool is amazing and the restaurant has a great menu

wifi, good location, friendly people - they even let us do our laundry free of charge

great family atmosphere, friendly service, clean rooms, safe parking

breakfast was outstanding

room was great, breakfast was more than i expected

for a clean comfortable place to stay with private bath, free wifi, free parking and a light breakfast, jade is

parking place its good

i did laundry and i felt that someone was taking care of me, i am in a long trip and moved a lot from

free secure parking

may be able to get breakfast if you request ahead or if they are busier

a problem with the payment so i went to bed and we sorted it out in the morning, there is a light breakfast and

she gave me wifi access so i can book the room

love the laundry service

the facilities are ok, there's a nice garden and easy access self-parking.

king suite beside the kitchen

lock the parking gate ate night

don't get the king suite as it directly beside the kitchen which you can hear until they close

there is wifi, although at times a bit slow

good secure parking and clean room

we came by car, so we appreciated the parking lot

they can improve the quality of the breakfast buffet

clean! breakfast was nice!

we got the mini-suite with a big jacuzzi hot tub for two people and had room service and never left the room

complimentary breakfast means: coffee & cookies

the breakfast & meal options need improvements.

wifi was strong and continuous

location, on-site parking.

room service needs improvement.

breakfast started quite late (around 7a) despite the fact that according to the waitress the

was perfect - high quality hotel, 5-10 mins to walk to the airport or 3 mins by free shuttle

the gym could be bigger and a pool would we be ideal

near the airport and the shuttle bus runs frequently

the parking lot they broke into my car, they stole my lights and side rearview mirrors

i would've like for the bar to have closed a bit later than what the current close time is.

because of the mall with restaurants, the hotel restaurant and bar were empty

gym although very small,swimming pool looks good.

room didn t have a private safety box and the pool hours

they should be moved to the laundry area where they do not come into contact with customers

it has a 24 hour restaurant and a comfortable bar where you can see the planes landing or taking off

loved having the restaurant and bar onsite

the health precautions they are taking are outstanding simple things like getting ice or a room service menu

they had a shuttle service from one terminal of the airport to the other

affordable laundry service

we also appreciated that we could check in early and use their laundry facilities

only thing that i didn't like was that you could only connect one device to the wifi

24hr room service and restaurant inside property is actually good

location to the airport terminals with complimentary shuttle

i asked for check-out and laundry options, they replied a day later, when it was too late

the wifi is too slow can t do enything

room didn t get any wifi because too far from the main area

wifi wasn't great

wifi was slow and inconsistent

laundry service available 24 hrs, we were able to take a swim at night and have our swimsuits ready

work, needed filters for coffee machine, towels for washing up as no dishwasher, rack for drying laundry that

wifi was good

indoor pool and gym installations were amazing overlooking the airport runway

eating tacos at the bar to the airport terminal in two minutes without stepping outside

wifi not working, and water wasn't running in my room

np breakfast

the breakfast was poor

the staff offered excellent customer service and the stayed included a decent breakfast.

noise all day long, no customer service at night, poor room service , no issued invoice

in 10 minutes to welcomed by friendly staff, easy check in, clean room & comfy bed with a bar/restaurant attached

wifi worked well, mattress was good, pillows were terrible

wifi is poor up on top floor. excellent in reception but soon weakens

helpful! staff got up early for us and we had great breakfast

i asked about laundry and they said yes, without telling me the price i ended up paying half the price of the

we gave some laundry to the laundry service and were told it would be ready around 6:00 p

pool was a nice size and plenty of lounge chairs

the shuttle to the airport is very quick and

wifi was not working properly.

smth separately - no way the bed is large but short, even for my height of 165 cm old towels and laundry (grey

rooms are dark and dingy, the towels are gray from laundry, the smell of the rooms are just

at the bar and restaurant were both excellent

airport dropoff was in an underground parking lot with no trolley for luggage or any available help to find the

to airport, nice place, good breakfast, good gym for hotel, shuttle every 15 mins, bar to get drunk at, nice

laundry bag was also missing

laundry service was not available but you could do laundry by yourself

fast wifi

room was very spacious, wifi fast

gym too small

the breakfast was varied and plentiful

clean and well appointed. decent gym

likes that they had a gym with enough machines to match my workout at my local gym, i go back to this location

there were too many guests trying to eat breakfast at once

convenient and clean, breakfast was good and the hotel crew were very friendly and couldn't do enough for you

wifi connection

were friendly and the parking was safe and convenient

- wifi performance was unsteady - sometimes loud traffic on the side of the main road

tiny gym with little equipment

gave us the wrong wifi code twice

cleanliness, basic assistance, wifi was almost non existent, room security was laughable, bed linen was shocking

accessibility to a shopping mall, cafeteria area with great scenery also laundry facilities

my kids love to have starbucks in there as well

breakfast was very good

facility is very clean the free breakfast was good and the service from all the staff was excellent

located close to terminal norte. clean spacious suite. good breakfast

i give the maximum points because the staff is very polite and because they allowed me a late check out without

my room very noisy because my room beside gym room with open 24 hour

staff made no effort to compensate and when asked for a late check out

wifi was not good, i have to change room

free wifi

room service was excellent and the cleaning was well done

location a bit out of city centre. sometimes wifi was pretty slow.

room service is offered

room service was cheap but literally had nothing, there were sketchy noises outside our room all

free parking in a garage

laundry service took over 40hours to get back to me despite them stating it would be back by 9pm

provided laundry service when one of our children got sick and soiled his clothes

no laundry services inside facility.

big, nice gym, nice people

hotel it's very clean the breakfast is good the location

hotel didn’t speak english but everyone tried to help us when we were looking for a room for an early check

the bar was open late and loud

wifi didn t work properly

the breakfast

perfectly good wifi

parking was free despite the fact that some small amount was mentioned in

they even provide a shuttle service for guests

the shuttle service is very convenient

their indoor pool was warm, and we loved swimming there throughout our stay

room service available late which was great for a late arrival

the pool was great, the room was clean.

the gym doesn't exist any more

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

also the breakfast is ready since really early morning

the breakfast were very good and the staff was very nice and friendly

they also offer buffet breakfast until 9am and coffee 24 hours a day

was great the services, location,good opcion in breakfast, bed is comfortable , and general we have a great

the noise in the halls. people were talking and some kids screaming. it was uncomfortable.