good taste, too small portions and too expensive the water anywhere is too hot, swimming pool or in the shower

need to hold people accountable who use the spa at night

spa could be better, needs maintenance, i didn t feel too comfortable going in the hot bath after

full spa service

bottles till the next morning for staff to clean up even though a sign prohibits bottles at the pool site

didn t stay for breakfast this time as early flight , but highly recommended

gym was very small and i had to leave my id at counter to use it

the breakfast option in the morning wasn t good at all. the food was cold & flavorless.

facilities: the gym was useless except for the treadmills but then those both broke 10 minutes into use (another

is a soriana grocery store across the parking lot

the morning breakfast.

in the pool was cold no wifi broken fridge broken bath top tv didn t work when we got there room service took

front desk employed, response to service, ubication, swimming pool

the staff didn't give us remote controls for the tv and the wifi password

rooms are big and have air- conditioning the hotel has parking zone

we were looking for a large room with a comfortable bed, a/c, strong wifi, and a pool

clean and spacious room. good buffet breakfast. free parking.

covered parking was dark and without direct access to the hotel.

friendly staff, great location and wifi service.

the pool heater was not available, and most of the time the shuttle driver was not available

pool was very small

we also requested laundry service and we asked multiple times about the pricing

breakfast buffet was good

bathroom looks really old in every aspect: mirror, floor shower, bar soap instead of liquid body shampoo, hair

the gym was pretty bad, none of the machines worked

the food is delicious. loved the breakfast buffet!

30 in the morning on sunday in the hotel laundry room near our room

found the policies with the use of the laundry machine a strange

never said hi, it took forever to get pool towels (4 different days), service at pool restaurant very poor, the

and i had to request for someone to bring out the pool towels on both days

poor signal of wifi

staff were super friendly everything was new and clean breakfast each day was amazing

i like fresh fruit in the breakfast

great location super good and healthy breakfast staff was super firendly and helpful

the selection of breakfast

hotel is quite new and has an interesting parking lot so that is fits one car per room, although being small

the food, the laundry service and good price

hot breakfast staff service

we did not have breakfast. the rooms are quiet. plenty hot water.

outstanding things: excellent, fast, and reliable wi-fi, and the daily breakfast buffet, with both hot and cold

the fresh fruit at breakfast.

my reservation included breakfast & options were tasty and varied

the pool was cleaned at 9am, so if you want to swim earlier you will do it in a dirty one

to main roads to and out of the city, room equipment good, the breakfast buffet was very

area of the swimming pool needs some maintenance

if the gym is well equipped, it's extremely dirty and no maintenance is done

i like that they have laundry that you can use, and give a one free laundry pod

laundry was free

laundry on site saves time and money

comfortable, tv cable, inside of a mall with some options to eat, laundry, gym inside the hotel

doing laundry is free and they even gave us detergent and fabric softener

the pool and the breakfast buffet

the buffet, the gardens, the parking, the room service

the pool was amazing - warm water - and my kids loved it

the swimming pool itself is nice, and the gym (although under equipped) was great to be able to use

front desk through room service exceptional service; facilities spotless, santized and well maintained

free garage parking

the breakfast was perfect to start the day!!!

nice breakfast. lost an item and got it back

the breakfast was good, but actually it could be more rich

breakfast was very good

the parking lot of the hotel is before the hotel, and not clearly marked, so we went around the square

breakfast was ok. decorations are very good.

no hot water, sink clogged, no wifi, not enough towels or mats, bed linens dirty...

parking is free and right across in a locked lot. super pleasant customer service.

position, breakfast

unsecured parking lot

pet friendly

gym is in front to elevator the gym is not open, you have to push the door to open when is locked

also the breakfast

parking lot is awful

the parking place is very narrow

sin room service

it doesn't have room service!!!

requested a private parking place and was accepted

we were so happy to have a pet friendly hotel with lots of space to walk them

hotels free wifi is secure, but was spotty in the room

its gardens, pool area and water features are beautiful

wifi is not good in rooms

there are many parking options at the property

the rooms were clean and comfortable, breakfast tasty and pool nice.

is not a restaurant onsite for lunch or dinner or room service, but numerous restaurants are in walking distance

hotel has a very good location if you travel by car: it is easy to find it, there is enough parking space and

pool and área outside was very nice to have lunch and let the kids enjoy the pool

breakfast had many options and the parking facilities were much appreciated

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention

pool was cold

very clean and quiet great breakfast included

better breakfast option, better bar. wifi and cable system bad

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention

wifi was good and a simple breakfast is included. pruce was a little too high i think.

it s confusing since there is two towers and the parking garage is hard to drive around

hotel swimming pool is small but warm and the hotel was almost empty to it was all for myself, the personnel

secure parking for my motorcycle, a pool, comfortable bed, close to centro and the historic area

cheaper breakfast and kinder staff.

sauna is a small pool not very great and needs to update tvs to smart tv with english channels

excellent location, free parking, spacious room, good value for money

clean, nice with parking

large room, strong wifi, cable tv, clean bathroom, ac/heater, easy walking distance to many museums and restaurants

peaceful, spacious with ac and one of the few to offer safe parking next to historic centro, owner suggested

were comfy hot water great wifi nice tables and chairs to sit outside with good music private parking great

very clean. nice location. friendly staff. good breakfast. hot water for shower. good parking.

to have a small food court and a wing restaurant across the small parking lot

bed was comfortable. staff at breakfast was outstanding

breakfast is amazing. staff very nice and helpful rooms clean.

very clean. nice location. friendly staff. good breakfast. hot water for shower. good parking.

great staff , parking and pool. great value for our stay

the pool wasn t warm.

nice indoor pool

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

there's no good parking entrance road sign

the gym was small with just a few machines and lower weights

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

the staff was helpful and the parking was huge

the bed was comfy and the pool was a nice touch

there were occasional disruptions with the wifi signal, but nothing terrible

terrible wifi!!

decent breakfast buffet, would like to have had eggs each day

good breakfast, proximity to tec de monterrey

location. covered parking. comfortable bed. quiet.

breakfast was welcome but unimaginitive.

wifi slow!

wifi was slow

room service so slow, in front desk very slow to pay by credit card

view on the pool

the wifi did not work at all and the staff could not offer me a new room with working wifi because the

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the pool area is really nice too

we loved having the pool each day

the pool is small but perfect for cooling off in the afternoon

we had many( wine glasses,wine,ice, laundry services , dining, etc)

staff is courteous, their valet parking is great

access to the parking is a little confusing, because the hotel is in a pedestrian street, so we ended up parking

the wifi was useless in the room

valet parking

very cute patio and design good wifi outside the room very nice & friendly staff

beds are stiff, short and not so comfortable. barely any wifi in room 107.

also the wifi didn t work at times

the wifi service would fade fade from time to time. there was a drainage problem in the shower.

also the wifi was iffy

the breakfast wasn't as good as normally is,

they don't have room service

breakfast selection was good!

great location, plenty of parking space and very friendly staff

their breakfast, delicious

an excellent location easy walking distance to the major sites and loads of restaurants and shops wifi worked

no wifi, cold water in shower, no room key (door had to be opened by staff every time

wifi was not accesible on the bed side of the room, at the small lobby/restroom part the wifi works

no breakfast offered no coffee, kitchen closed

wifi never worked in our front room looking out at plaza

diificult to log in wifi

the hotel has a great spa and i took advantage of its services

excellent location, very nice facilities, very helpful and friendly staff. pet friendly.

wifi was spotty, at best, but it did not interrupt our stay at all

there had been written information in the room and a map to explain a bit about queretaro and the spa services

breakfast was good

robes were part of toiletries - breakfast was very tasty on the top terrace roof, i enjoyed the experience -

breakfast with fruit, main course, fresh orange juice and excellent fresh coffee

our room was great (clean,spacious, decoration was beautiful) the spa + massage was a 10/10

boutique hotel, very helpful and friendly staff, great location, great, breakfast, and a hot

this is the third time checking in, swimming pool is still in reconstruction.

conditioner was old model, better change to new models; swimming pool was in renovation mode, we were

the breakfast

wifi was sometimes instable and slow. windows can't be opened.

pool was a bit dirty and unattended. beds could be better. pillows were awful.

wifi worked well

wifi was a bit slow on day one but got better the next days

strong wifi and hot shower

great central location. spotless clean. fast wifi.

some work done while i was there including a zoom call so it was important for me to have good wifi and it worked

breakfast started 20 min. later

cold, noisy, small. tv: bad image quality and no sap option. breakfast included

breakfast included

very well set up, clean, comfortable and nice breakfast buffet

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

internet, no laundry service

wifi wasn't always the best connection, but certainly not horrible.

breakfast is very good, specially listening live

bar open until 11 or 12

the breakfast is very good, with pastries, fresh fruit and eggs of your choice, all included with your

the wifi didn t work very well. maybe because of the thick stone walls.

there is a very friendly bar opposite and we ate at a nearby restaurant tikua (which was excellent) when we

would have liked a bar or restaurant on site.

website indicated restaurant bar and spa and none of these existed

parking

one more advice, if you can avoid it, do not have them do your laundry, they charge twice as much as any other

and i think they lost one sock in the laundry

there are sufficient outlets for electronic equipment and the wifi is very good, the breakfast is adequate

has no flexibility: it's difficult to have a good shower there and next to impossible to bathe kids

the hotel do not have room service.

parking is really really small, everyone needed to get out of the car to check spaces and to make a

the parking space is not enough and you might need to park your car on the street

no parking space miscommunication between staff

room service and it's food... delicious!!!

parking , staff, and restaurant

the laundry schedule is only in working hours and they do not have irons for rent

i was initially worried about parking as they said it was available for compact cars only, and i drive an suv

child unfriendlyness, temperature parking

free parking and pet friendly but you have to may to bring. free parking

free parking and pet friendly but you have to may to bring. free parking

the wifi didn't work!

room service, breakfast

they didn t get me rooms close enough, the wifi was very poor.

they have a pool and a bar in the roof top

politeness of the staff at the breakfast could be more welcoming and the opening times of the pool

gym old, dirty and machines don t work

the property is high quality for good cost with free parking

parking area isnt enough

good breakfast. good location for downtown querétaro.

it is super close to the city center, it has safe parking, room is super well equipped and the service the

wifi in upper floors was weak

advertised wifi which did not work and there was no breakfast or coffee which was also listed.

very good bed, great wifi

services didn't work well (weak water pressure from shower, hairdryer didn't work, wifi is weak and unstable

maybe a larger cup of coffee for breakfast

great location and price! lovely breakfast!

from cecelia and liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments

we had to leave early in the morning before the breakfast, but they had several types of alcohol

wifi signal was weak in the room, but improved immensely at the seating area just outside the room

but i would felt better if they had a better security filter, everything was ok, but it shares a bar open to

the rooftop bar is lovely, they let us take our own wine to have with their food

room service is quite slow, but nonetheless is good

wifi is not secure, and weak and slow

they were very busy and room service was a little slow but totally understandable

good wifi

location, staff, ac, shower and wifi work well

- any option for breakfast or

wifi never work fine all time i have to use my own internet and i pay for the service i didn t

mention that is pet friendly but actually there no specific space for pets but anyway you can have your pet with

breakfast included but at another hotel 15 mins walking away. breakfast poor and bad

full of cracked concrete and paint the floor poor wifi for rooms a the back of hotel

also the spa tub handle broke off in my hand, i was given a regular room and charged the price of a suite

there was no wifi as a foreigner it is necessary to have a wifi.

wifi didn't work

wifi was not working properly

nice pool

had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then

had a large suite with both a balcony hovering above the pool, and a terasse on the other side

the pool looks a little sad, only two lounge chairs and it was hot

best part: breakfast on the roof terrace

i found the wifi spotty and slow.

breakfast on the rooftop terrace was lovely and very filling

room service was a plus

the breakfast was superb

poor wifi, no gym.

wifi didn t work, the tv was not working either

cold a/c in the room and internet works well, both wifi & wired

neither the wifi nor the tv worked in my room

breakfast was ok.

reception and bar staff ( especially the younger guy) were so friendly and helpful

were only 2 breakfast choices (no variety)

we had breakfast included and it was delicious

thin and we could hear people working out in the gym above us or the housekeeping staff outside, wifi could be

almost forgot, it was missing a laundry room too

good hotel in general - good staff - secure - good restaurant for breakfast and dinner (it is pricey

didn't like the food, the wifi, and the heating of the room

wifi didn't have good signal

the food, the staff, the parking, the location

same day laundry service would be nice.

external laundry service the hotel uses is horrible, they ruined all my clothes

every conversation, laugh, luggage wheeled, laundry cart pushed- everything echos around the courtyard and is

room service, needed more.

no room service and breakfast, although delicious, doesn t star until 8am