that there s no trash cans in the rooms or outside by the pool.

the quietness and the view. the pool was amazing. highly recommended ud83dudc4c

i loved the heated pool since it was on the cooler side when i was there

the restaurant and bar were super yummy too

we just wanted some lunch by the pool

our room was next to the laundry room, it was too noisy and didn't let us sleep

wifi didn t work

restaurant and bar on property and coffee shops

no washcloth in bath room. no kitchen towel to dry dishes. no dish rag to clean kitchen counter.

room service was great and housekeeping was helpful. everyone was friendly and eager to help.

a block away from the beach, near all surrounding popular bars

property is centrally located, economical, great ocean views, friendly staff, and the wifi is excellent

super close to everything, beach was like a 5 min walk and all the clubs and bar were right next door

wifi

wifi was sometimes a little tricky, which is obviously important to an international traveler

wifi could be better, but it was not a problem since we were not in our room much.

we were supposed to have parking next to our room and they gave it up to someone else and had to find parking

couldn't connect to wifi beach access was locked most of the time

not your typical hotel by the beach, but it has parking right next to your room

wish they had key fobs/remote for parking gates

we also found a baby sock in our blanket which hopefully just got stuck in the last laundry cycle and wasn

i got mine back but i was stressing about anything my kids used the towels for

no working wifi, small parking area, no shampoo in the bathroom, no working tv, and the key to the room kept

the location was great and having a pool and bar in the premises was a plus

the breakfast was good, but they had only one option ud83dude15

room was very nice and comfortable, the pool area was great except, the towel service was poor, needed more

pool was freezing part of this hotel is condos for owners

there was no towel service on pool area. people leaving beer can around jacuzzi and trash.

room service not to part.

everything was wonderful, my kids loved it. i'm for sure coming back.

the daily breakfast was perfect, served quick with great servers who are friendly and accommodating

everything and everyone was great and the spa was phenomenal!!

room service dinner was not good & the location is about 15 minutes from downtown rosarito where

i had to go get them from the laundry facility; instructed by staff

no towels. had to go to laundry room to ask for them. front desk person way to busy.

it was great parking was nice everything was sufficient

the room is new since the hotel open in september 2016, my kids love the pool also

re not considerate which i believe not to be true since there s only about six people in the kitchen area

the manager was super helpful, assisted us with some laundry, even when other staff refused

they also had a laundry service where the maids would do your laundry for you

they went through a 20 min laundry list before we even got into the room

wifi connection needs improvement in some rooms.

great modern spa hotel.

they have parks for kids , pools , a mini zoo, helicopter rides and a very delicious buffet

the spa was amazing

pools , room

parking distance and stairs to the villa are no joke, if traveling with handicap not recomendable

the pool was filled with children and it seemed like most of the resort was filled with children

they didn t have gas in the kitchenette

not all rooms have parking nearby

of the ocean, beautiful grounds, spacious room, helpful staff, pool, onsite restaurant & oxxo

there is also a golf course, restaurant, and bar, in the area

walking around the property to the pool, golf course, their own oxxo market, the bar, or restaurants was quaint

i loved the pool and the overlook of the sand dunes to the ocean

laundry machines need a deep clean, some were moldy when you pulled the detergent drawer out

has laundry area (though some machines were out of order or in need of cleaning) but they worked

it has a good selection of amenities such as pool, gym, and a coin operated laundry

are great but laundry usage is expensive

had the access for laundry, clean shower, clean room.

i think he hates his job and should be relocated to the laundry room or somewhere where there is no guest

liked everything from the staff, parking, security, close to all the places i planned on going, good breakfast

although it lacked of variety (chilaquiles, some boxed cereals, yoghurt, juice, etc) they have a gym with an

point, absolutely clean, no weird smells or anything, ac works excellent, great wifi, the staff is very nice,

there is a gym inside

as well as there was no laundry mat for guests which is very important as we were staying for a couple of days

needs to improve on room service overall really good costumer service in the reseption.

attempted to order room service, but there are no restaurant menus in bedrooms

i called room service and the receptionist said it was only him working so we had to wait about 3 hours for

enough lighting, no big mirror only a small one in the bathroom, continental breakfast is a joke, room service

the staff amazing all of them and close to everything walking distance to restaurants,stores and casino and

location. we love the room service and staff is great. mr. hernandez at the front gets 5 stars.

a huge parking lot love

netflix didn't work and the wifi didn't work well either

wifi

that was a bummer for my kids

lovely outdoor pool area, and good gym

executive lounge breakfast disappointing. gate security only spoke spanish no english.

i came with my husband and 17 and 12 year kids

had tried the heater which nevered worked we had ordered blankets when we arrived so we had the kids covered

the breakfast was great 10/10

no pool but there is a small gym. the wifi got a bit slow occasionally in the evening

access to parking from street.

it was so stressful to be witinh with kids in

i loved how clean it was from the parking lot to the room.

laundry service, working elevators, and room service menu had a variety of options

went to go in jacuzzi spa after dinner and staff closed it early 9:30pm only had 10 minutes in.

golf course

have to ask for a room change as there was no wifi in the first one and there is no ethernet connection, they

the buffet, breakfast and dinner with the view of the golf course.

very poor laundry service! you must becareful about the fruits at breakfast.

the mini bar in the room was empty

the wifi has a good quality

no restaurant means no room service

the breakfast was outstanding.

the parking was easy.

when we couldn t get the tv and wifi to work we called the front desk and within minutes a man came and fixed

they provided free parking which is awesome

it s a clean spot. and the deal with the breakfast

wifi was terrible

the property has a bar and restaurant that accommodates your needs near the pool.

friendly people specially the valet parking

room service was great. swimming pool and great view of the city at night.

chose this hotel as it said it included a free airport shuttle and free breakfast

wifi works great

the website did not advertise that there isn t a laundry room

no laundry room. the shuttle service was absolutely horrible.

there was no laundry room!

needed a laundry room

the parking spaces are very narrow.

that it has a laundry room.

cockroaches , dirty parking area, outdated .

no fridge or microwave in the room which we really needed due to traveling with kids.

i loved having breakfast outdoors by the pool

room clean. bed comfortable. staff attentive. room service fast.

the water would be shut off at 9am until 7am, our phone cord was cut off so we couldn t call room service

cold desk staff, didn t accept cards as payment for food in house or at room service

also the room service was super bad: the forgot requested items and brought them with in half hr apart from

room service is offered, but there are no menus in the room, so not sure how you're supposed to

everything the prices the room service

owner was fraudulently charging me an erroneous guest fee and originally stated they had laundry facilities on

good place for couples, nice rooms, good prices especially for jacuzzi and pool rooms

wifi service and more english speaker worker for day and night

very clean, comfortable, air conditioning, self parking garage

discovered their wonderful kitchen with fabulous room service from enrique, roberto, and carlos

room service could be a tad better

things- we went to rooftop bar and where sitting waiting to order drinks when the lady from sushi removed us

there were some noisy kids playing around early in the morning.

parking, clean, has 4 restaurants, pool, gym and spa, rooftop bar at the new building and helpful front

is a very nice hotel, but wifi was not working

when we got to the room, i reviewed the costs of laundry and dry cleaning

breakfast in the lobby is very casual and my request for breakfast items have always been met

breakfast and food are far better next door at lucerna

never staying here again, it wasn t even 11pm yet and they declined room service

from check in, the restaurants and bars, parking attendant and other staff

great breakfast

rooms were great...staff was amazing...breakfast was excellent

the water pressure was horrible create and they didn’t have room service every night.

no option for room service for lunch and dinner

was great super clean friendly staff reception was super nice and their room service and housekeeping was great

no pool, the actual staff refused to give me extra towels and toilet paper

no vegan options for breakfast

also the spa section has stairs only, not ada compliant

was expecting a bar to have some drinks

breakfast buffet was awesome

the parking lot in the front is small.

housekeeping was very very nice, and omg the breakfast was sooo delicious

wifi and lack of knowledge of front desk about the events for new year around the hotel

staff, the staff that would be at the parking station gave us a hard time every time we leave the facility and

everything, specially the kitchen staff and evening security

customer service at all no one to answer the phone downstairs if you need room service

spa was awesome now they really give you your money's

was no menu to order room service i called had to wait over an hour to get a menu but other than that very nice

as a family of five with little kids we left safe the hotel was very well maintained and clean

only wish would be that i could get ice for myself, rather than having to call room service any time i want some

the bar is still closed.

hotel is locate not far from all the nightclubs, safety personnel and cleanliness of the parking lot, room was

restaurant and bar closed

we were supposed to get continental breakfast and did not and all rooms were supposed to have a kitchen in it

would not recomend it to no one that has kids not the place for kids

the location, bar and breakfast.

there is not enough parking space, hotel has a problem accommodating about 45% of the cars

no wifi and breakfast sucks. they lie about the wifi

very clean free parking and free buffet for breakfast. cannot beat the price

there was a restaurant and bar in the hotel

bedding, we have to deal with a long night of noise and vibration since our room was above the laundry room and

the location and the parking

view of roof with laundry sheets hanging and constant noise of some kind of compressor outside the

the only real bummer about the hotel, was it there was no place to do your laundry

i got to look at the roof where they did the laundry and stored the old furniture

great value and location. clean and comfortable. wifi was exceptionally good. would recommend.

room service number didn t work