the free wifi signal could be improved

the fact that they accept more than one pet.

the room was extremely clean and comfortable. the parking lot is secure at night.

they provided free parking which is awesome

if i'd known this i would've checked out a little earlier because friends were waiting on us for breakfast a

they have a bar in a pool area

room service food was cold and had little to no taste at all

parking lot staff was also friendy and even asked if i was in need of something from a close by

a lot of hotels are not kid friendly this hotel is clean and my kids were welcomed

pool was amazing to have with our kids on a hot day and we ordered food while at the pool and it was good

the website did not advertise that there isn t a laundry room

no laundry room. the shuttle service was absolutely horrible.

there was no laundry room!

needed a laundry room

the parking spaces are very narrow.

the water pressure was horrible create and they didn’t have room service every night.

i didn't love the free breakfast but that is probably my own tastes more than anything

was new and clean, offered free full breakfast with fresh fruit and eggs

breakfast was very fresh and tasty with a large selection to choose from

no option for room service for lunch and dinner

very poor laundry service! you must becareful about the fruits at breakfast.

the wifi has a good quality

the snack bar takes up too much space

of my rooms we told them we didn t want them to do room service and someone still went in there

(very slow) wifi, breakfast not good, location is awkward to get into the hotel

everything the prices the room service

i doubt it and then double checked with room service lady

the water would be shut off at 9am until 7am, our phone cord was cut off so we couldn t call room service

room service is offered, but there are no menus in the room, so not sure how you're supposed to

also the room service was super bad: the forgot requested items and brought them with in half hr apart from

only request i had was to have the two rooms next to eat other because i traveled with my kids and they didn

check in was fast clerk was nice they took our luggage to our room service man very polite

we were a family of five with little kids

only wish would be that i could get ice for myself, rather than having to call room service any time i want some

very centric and love the bar ud83cudf78 in the lobby, very convenient.

location, nice gym, pool is great and staff is helpful

staff was amazing the parking felt safe the rooms were extremely comfortable the property was beautiful and wrll

not enough parking.

clean and friendly staff , 24 room service, quiet enviornment

room service was top notch as well

i didn't use any amenities besides the ice maker so i'm not sure how nice the gym, pool, jacuzzi were (if the

good breakfast and the location is really good, with the mall close and the grocery store too.

wifi bandwidth was ok (around 2 - 4 mbps) but

the wifi was slow and unstable.

you have a big truck, it s hard to park unless you get the front parking, but otherwise they ll work with

laundry service, working elevators, and room service menu had a variety of options

were plesently surprised with the casino and modern rooms

bed was super comfy and the view was beautiful. breakfast buffet was yummy!

room was clean, bed very comfortable, different restaurants within walking distance and the bar in the lobby

the pool

when we got to the room, i reviewed the costs of laundry and dry cleaning

also the breakfast buffet was enjoyed by

breakfast in the morning in lobby, with moises as server, excellent

the up stairs pool lounge was amazing at night.

room service was outstanding

even when i checked out and asked for my pet deposit, they me gave no problems nor the usual hassle and wait

there is not enough parking space, hotel has a problem accommodating about 45% of the cars

parking garage is small and dark but they do have valet parking.

the breakfast gentleman was great

comfy, close to everything, easy access, free parking, excellent breakfast.

would have liked to see some weights in the gym.

parking is in the lower level of the hotel with a friendly attendant 24 hours

there is an underground parking garage that has 24 hour security

also it said their spa was in the 6th floor but there were only 4

we also dined at the restaurant and had the breakfast buffet, absolutely delicious

restaurant and bar closed

beds are hard. and not enough parking

staff, excellent maid service great restaurant and bar with sports tv sunday buffet was

covid-19 conditions, bar and restaurant was closed.

the parking lot. it only has one way in but no way out unless you back out

the only real bummer about the hotel, was it there was no place to do your laundry

i got to look at the roof where they did the laundry and stored the old furniture

view of roof with laundry sheets hanging and constant noise of some kind of compressor outside the

check in vallet parking wa exceptional everything is walking distance and lots of restaurants to choose from

it was clean but unfotunally no room service

that it has a laundry room.

pool was closed

and had to wait one hour and half in the lobby and with two younger children staring at the pool it was complete

liked the basement parking

since we traveled with our kids that was an important factor in deciding where we would stay

breakfast is delicious! the location is perfect, the staff is friendly.

i came with my husband and 17 and 12 year kids

breakfast included is amazing, great location for our destination, big room

that was a bummer for my kids

my room had access to patio that lead to pool which was very nice

unprofessional, locked me out of my room and when i stopped at the front desk to ask if they had laundry was

toilets in the gym/ spa area were low flush toilets

for reasons of covid the pool and spa services were not available

area is upscale and close to the center, casinos and sentri lane

room service was a little under what i expected, and they made a few errors in my order

moreinformation needed about restaurants, breakfast options and surrounding things to do

no vending machines like for the middle of the night for snacks when for the kitchen is

self-parking was full. good they had valet.

try the food! must try the buffet! room service was amazing.

with secure free parking, that will so you plenty

downtown and parking

don't have free breakfast

parking

good location. staff has become more responsive. i got my laundry done.

location was next to the staff laundry,the water pipes made alot of noise at night could barely sleep

friendly and helpful lady who took care on my arrival and organised the laundry for my stuff

the parking is very secure

the spa is a nice addition

after we switched the wifi router in the room, it was better

aslo no room service as falsely advertised

cereus bar and nativo coffee are part of this complex

the room was spacious with a full kitchen and fridge

property was really nice end confortable nice size rooms nice kitchen end the bedrooms nice size nice area

as well as there was no laundry mat for guests which is very important as we were staying for a couple of days

needs to improve on room service overall really good costumer service in the reseption.

i called room service and the receptionist said it was only him working so we had to wait about 3 hours for

attempted to order room service, but there are no restaurant menus in bedrooms

also room service was great

was good but the i had a huge inconvenience of not being able to do work since the wifi was a problem

owner was fraudulently charging me an erroneous guest fee and originally stated they had laundry facilities on

you pretty much don't have to worry about parking

very clean and check-in was quick. they have room service. it was awesome!

this is the trird time went this hotel but wifi does not work, same answer, wifi is unaveble.

the room service is great i always stay here when i am in tijuana

room service was great cleaning was great parking was

location. we love the room service and staff is great. mr. hernandez at the front gets 5 stars.

parking i had a suite it was lots of room very very clean

the food is excellent. the employees are great. great room service.

wifi

restaurant and the bar was cheap.

wifi was not

close to the airport, nice clean room, restaurant have room service

room service

bad coustomer service. and bad room service,,,no one seems to be helpfull

laundry out of order for my entire stay

lots of noise close laundry rooms

and a laundry room was very helpful

i look forward having my ice and laundry room was out as well

i loved the nice , clean linens and the fact that they had a laundry room for the guests

the wifi was awful

the the room service ladies need to be trained to be kind and friendly with the guest i didnt like how one

laundry is out of order

hours of laundry access

tv has cable with premium channels, wifi, parking is free, staff is friendly, a laundry room on site

they had a place to do my laundry.

friendly staff it has free wifi and parking and cable tv

123 was a much nicer room but sat next to the housekeepers laundry area

back to get it, the maids had already divided my property and had it in their carts and in their laundry room

the pool was out of service

pool closed at 7

no frills or additional features apart from basics, but it has a small pool

laundry out of order

the grounds were spotless beautiful they had hot tub laundry and a nice breakfast

the vending machine didn't work, so i had to spend extra on laundry soap at the front counter.

the laundry was small and there seemed to be an issue with one of the machines every week plus they use

staff is friendly, pool, rooms are great and clean

maid service comes around everyday at 11, the pool is small but quaint and the laundry room is inexpensive,

- ac was stinky - a lot of highway noise - pool area could have been maintained better

nice pool

pool

breakfast offered is not very good; it was nearly impossible to use the waffle machine

very clean and good breakfast

unfortunately the shuttle doesn t start until 5am so had to call for uber but that was quick and easy

the breakfast was good, my favorite part being the eggs and potatoes

location, room amenities, spacious, beautiful view, awesome staff, delicious breakfast, bar on site

clean, size of room was perfect, great location, beautiful view, breakfast was enjoyable.

no enough supplies for breakfast. terrible beds. not easy access to the parking lot.

closed parking lot only for the people saying at a hotel!!

a/c didn t work and no parking

called many times to the front desk and nobody answered nigth and early morning,the airport shuttle did not had

the was to expensive and there was no pool.the wifi didn't work.

some renovations, everything was up and running including a hot breakfast bar and guest laundry

fast service. plenty of parking. good spot close to shopping centers

it s quiet and a good breakfast.

breakfast and very nice staff

convenient to airport. breakfast and shuttle to airport. beds and pillows good.

breakfast around shopping places.

breakfast was so delicious fresh food

like the breakfast service and the atention from personal also is very convinient that is at a shopping

i liked the location and mexican breakfast

absolutely love the breakfast here, everyone is so friendly and helpful

having an ice machine near the rooms, having to call room service or go to the bar and ask for it

the restaurant and room service were great

had a birthday party and catering in the pool area, my kids where not able to enjoy the pool due to the amount

the bar was enjoyable

close to the airport, has long term parking for about half the airport parking, has a small bar and a nice

purchased laundry coins at the front desk twice, and nobody told me that you need to schedule your laundry

kitchen staff was extremely friendly

the location, very friendly staff and delicious breakfast.

it doesn t have a pool

room service was amazing

and room service was excellent

not mention all the noisy kids from a youth soccer teams that stayed made it hard for us to relax

low parking availability

nice staff, good wifi, comfortable bed, good shower, nearby restaurants, taxis available.

the gym is also very sad