the manager was super helpful, assisted us with some laundry, even when other staff refused

they also had a laundry service where the maids would do your laundry for you

they went through a 20 min laundry list before we even got into the room

there is no room service

i really liked the kitchen set up

great sunday brunch very safe parking nice ocean views and great grounds to walk

the down falls that i saw was they only have wifi in the lobby or by the pools.

wifi doesn t work with iphones or ipads unless you reboot over and over again

my kids weren't bored and they too fell in love and want to come back again soon

far way from the parking alot of stairs when you have kids and alot of luggage

parking is easy, check-in is always fast, free margaritas at check-in, rooms have nice view

the room was awesome. pool and bar area we great as well!

close by neighboring towns; nicely maintained and clean; pool and spa are also very nice

the food is delicious, the services at the spa are wonderful, both pools are centrally

the room even had a working fireplace

i loved the pool and the overlook of the sand dunes to the ocean

pool was freezing part of this hotel is condos for owners

there was no towel service on pool area. people leaving beer can around jacuzzi and trash.

room was very nice and comfortable, the pool area was great except, the towel service was poor, needed more

we just wanted some lunch by the pool

that there s no trash cans in the rooms or outside by the pool.

the pool

the quietness and the view. the pool was amazing. highly recommended ud83dudc4c

the staff was so friendly and we loved laying by the pool on the beds and then finishing the night in our

our room was next to the laundry room, it was too noisy and didn't let us sleep

spa was relaxing for couples massage

the wifi didnt work had to go outside by the pool to answer my msgs and emails from work.

also, while the room was gorgeous, the wifi was terrible (though i think a common issue in rosarito so just be

so my kids couldn't even shower because there was no hot water

restaurants,bars, goos music banda live and we have a nice breakfast at the hotel room service

wifi

pool

i didn't get to enjoy the pool area as much as i wanted

nigh friday-saturday it is extremely noisy, you can hear everything going on at the surrounding bars/music/people

wish they had key fobs/remote for parking gates

we were supposed to have parking next to our room and they gave it up to someone else and had to find parking

also, they have free parking

not your typical hotel by the beach, but it has parking right next to your room

wifi could be better, but it was not a problem since we were not in our room much.

we also found a baby sock in our blanket which hopefully just got stuck in the last laundry cycle and wasn

i got mine back but i was stressing about anything my kids used the towels for

expensive almost $190 x night $30 extra for a small dog,4 people ,2 adult and 2 kids,,,the rooms are old and

the food looked yummy and they had an omelette bar

loud crying ud83dude2d kids late, especially late at night. other than that, everything good

i had to go get them from the laundry facility; instructed by staff

no towels. had to go to laundry room to ask for them. front desk person way to busy.

it had a refrigerator and a kitchenette with a cup and plate for only one person

my kids liked the pool a lot of restaurants staff was friendly

above and beyond from the staff, clerk and kitchen personnel in the breakfast morning

they didn t have gas in the kitchenette

not all rooms have parking nearby

of the ocean, beautiful grounds, spacious room, helpful staff, pool, onsite restaurant & oxxo

there is also a golf course, restaurant, and bar, in the area

walking around the property to the pool, golf course, their own oxxo market, the bar, or restaurants was quaint

bedding, we have to deal with a long night of noise and vibration since our room was above the laundry room and

the location and the parking

laundry machines need a deep clean, some were moldy when you pulled the detergent drawer out

has laundry area (though some machines were out of order or in need of cleaning) but they worked

it has a good selection of amenities such as pool, gym, and a coin operated laundry

are great but laundry usage is expensive

had the access for laundry, clean shower, clean room.

i think he hates his job and should be relocated to the laundry room or somewhere where there is no guest

liked everything from the staff, parking, security, close to all the places i planned on going, good breakfast

although it lacked of variety (chilaquiles, some boxed cereals, yoghurt, juice, etc) they have a gym with an

point, absolutely clean, no weird smells or anything, ac works excellent, great wifi, the staff is very nice,

there is a gym inside

the wifi didn't reach the 5th floor

the wifi didn t work! no internet connection!

wifi

clean and a nice breakfast. coffee machine is a nice touch.

very quiet. securities in the parking lot were very attentive. i felt my car was safe.

to play golf were a bit too high

pool & jaccuzi closes too early, could not relax in the evening, the guard threw us out at 8:30

pool was duty and jacuzzi wasn t hot.

there were young kids making noise late at night in patio area

the pool

wifi

the staff amazing all of them and close to everything walking distance to restaurants,stores and casino and

parking i had a suite it was lots of room very very clean

close to casino and race track

parking close to rooms

as well as there was no laundry mat for guests which is very important as we were staying for a couple of days

needs to improve on room service overall really good costumer service in the reseption.

enough lighting, no big mirror only a small one in the bathroom, continental breakfast is a joke, room service

i called room service and the receptionist said it was only him working so we had to wait about 3 hours for

attempted to order room service, but there are no restaurant menus in bedrooms

had tried the heater which nevered worked we had ordered blankets when we arrived so we had the kids covered

customer service the whole staff provided to us and all the security and they had late night room service and

was clean and in great condition the rate was excellent especially since it included a congenital breakfast

the bar was cool they had a live singer which was really neat

rooms looks kind of old. front desk manage wrong information about the included breakfast.

laundry service, working elevators, and room service menu had a variety of options

were plesently surprised with the casino and modern rooms

the view was awesome over the golf course and hills, this hotel overlooks a nice part of tijuana and is close

went to go in jacuzzi spa after dinner and staff closed it early 9:30pm only had 10 minutes in.

the clerks and room service were beyond friendly and attentive

owner was fraudulently charging me an erroneous guest fee and originally stated they had laundry facilities on

i like all except wifi.

very clean, comfortable, air conditioning, self parking garage

room service was great

discovered their wonderful kitchen with fabulous room service from enrique, roberto, and carlos

very poor laundry service! you must becareful about the fruits at breakfast.

location, our regency level room was very comfortable and spotless clean, our mini bar was fully stocked with

breakfast was awesome. staff are very friendly. we felt we were at home.

parking garage some what small for large cars.

the wifi has a good quality

that it has a laundry room.

to get a capable computer techie on the phone, to solve help w/ a peculiar question about the wifi

and had to wait one hour and half in the lobby and with two younger children staring at the pool it was complete

other thing i didn’t like is, i was booked a hotel with breakfast included and i have two kids (8 and 12)

has all basic amenities wifi, safe to store you valuables, iron board, complimentary coffee and water in room

it was clean, comfortable and nice breakfast

awesome breakfast, reasonable price, relatively clean, friendly staff, convenient location.

liked the parking, the ac, the price, the fridge and microwave in the room, i liked the key card for the room

day i had no tv, (wasn t working) and apparently if no tv service no wifi ud83eudd37ud83cudffb second

pricing was fair but a pet costs of an additional $10 per day made the whole package not nearly as attractive

the water would be shut off at 9am until 7am, our phone cord was cut off so we couldn t call room service

room service is offered, but there are no menus in the room, so not sure how you're supposed to

services in general. tv. room service. wating time to check in, etc.

service at the main office as well the restaurants with room service everything great at all

cold desk staff, didn t accept cards as payment for food in house or at room service

the website did not advertise that there isn t a laundry room

there was no laundry room!

needed a laundry room

no laundry room. the shuttle service was absolutely horrible.

(totally understandable) limited parking in front but they do have a garage parking access to elevator

bar is

i did not have enough time to use the pool

the place was clean, beds were good quality, and loved that they have a pool and a gym

tv didn't work properly shower head too old irion cable too short room service forgot order

location is ok close to the airport the shuttle drivers were super nice

limited parking

is a very nice hotel, but wifi was not working

my rooms telephone wasn't working. i didn't like there is no spa nor hot tub in rooms.

like the buffet and mimosas by the pool

parking, clean, has 4 restaurants, pool, gym and spa, rooftop bar at the new building and helpful

when we got to the room, i reviewed the costs of laundry and dry cleaning

they have room service 24/7

pricey for tijuana but worth the extra. good food and drinks. room service was great

breakfast service was also stellar

pool and jacuzzi were not open but it was due to covid so i can understand the difficulty in social

full breakfast included

the room was clean the shower was great and gym was useful

no option for room service for lunch and dinner

breakfast was good

wifi did not connect

wifi service for over 50% of the time we were there, no signal on the tv and unable to connect to

also it said their spa was in the 6th floor but there were only 4

breakfast buffet was awesome

no bar in the restaurant, the spa closes early to use the sauna and jacuzzi

good gym, jacuzzi

for breakfast not good ud83dude0c location is good!

the sound penetrated our room that sat above the gym and woke us up really early to a type of hammer sound

great breakfast.

wifi bandwidth was ok (around 2 - 4 mbps) but

parking is limited st hotel but the have an agreement with neighboring parking at no charge.

as a family of five with little kids we left safe the hotel was very well maintained and clean

we were a family of five with little kids

location. location. location. they accommodated a late check out

gym would be nice to improve equipment

i also really like that they have a restaurant and bar on-site and that they offer free parking

breakfast had a very limited selection, wish it offered more variety.

good breakfast. wifi ok. kind attention.

the breakfast buffet is super simple.

absolutely love the breakfast here, everyone is so friendly and helpful

breakfast was great.

one of the bar attendant was unpleasant and not welcoming

the pool area was rented for an event the day of my stayed.

entry from the rear of the building (the parking lot)

very clean, above and beyond with safety protocol do to covid-19. safe and secure parking lot

wish the pool was heated!

some renovations, everything was up and running including a hot breakfast bar and guest laundry

i like because es safety the parking y the location is good ,

safe. with secured parking lot, and security oversee the property.

the breakfast it's simple yet just enough for a good one

convenient to airport. breakfast and shuttle to airport. beds and pillows good.

poor quality mattress. the hotel offered free shuttle to the airport but we had to take a

room had strong drain odor. shuttle on saturday didn’t run until 10am, had to cab to airport

proximity to the airport and availability of shuttle to the airport

called many times to the front desk and nobody answered nigth and early morning,the airport shuttle did not had

slow wifi

just a view of a parking lot from the room

better mexican options for the breakfast menu.

room service was prompt and very good

of it quiet room, very clean, and an awesome breakfast

location, room amenities, spacious, beautiful view, awesome staff, delicious breakfast, bar on site

purchased laundry coins at the front desk twice, and nobody told me that you need to schedule your laundry

gym wasn't much

clean and bed and breakfast

wasn't able to enjoy the breakfast brfore my free shuttle to the airport on sunday

kids were screaming and banging on the doors, slamming doors, and so forth

staff clean and polite. pool was sufficient for kids.

the hotel provides 24hr room service

good but little parking sometimes

and the gym is just a small room with a few flimsy cardio machines

not mention all the noisy kids from a youth soccer teams that stayed made it hard for us to relax

parking garage is small and dark but they do have valet parking.

comfy, close to everything, easy access, free parking, excellent breakfast.

very clean free parking and free buffet for breakfast. cannot beat the price

is my go to hotel when i travel with pets

the cost extra for pet

wifi is spotty, at least my chromebook didn't like it.

parking is excellent

there is a attached restaurant and bar with a very nice balcony with a view

would not recomend it to no one that has kids not the place for kids

the parking lot. it only has one way in but no way out unless you back out