there's no laundry inside the unit but there's a laundry room in a common area steps from the property

pool closed

we hardly had to leave the resort because there is alot for the kids to do

there was enough parking for 3 cars

the kids had a great time at the splash pad and in the pool

was mixed up about laundry service time frames and caused us a delay of more than 2 hours waiting for our laundry

the laundry room was challenging

no iron to iron clothes or laundry bag

family had such a fun time in the water park

the staff were fantastic, the water park was exactly what i was hoping for but it was all the little extras

the noise in the parking lot till midnite. there were families with kids partying at the back

the amenities include 1 soap bar & 1 bottle of shampoo & conditioner

breakfast was every good

it includes a small kitchen with utensils

enough cooking pot but had only 1 fry pan and no plates as full kitchen service what i paid

free parking

it was clean huge with free parking lot and nice staff

there is free parking and wifi (a bit spotty)

i had no clue there was wifi

access to the room from parking

the elevator button is not efficient on the second floor where the pool and the gym is

i like the new renovations especially the gym and the pool

and the pool was on the colder side

the kitchen and the provided dishes and cooking utensils were very well-equipped, which i was extremely

i was pleasantly surprised with the breakfast with so many items

really excellent breakfast

easy parking and a wonderful breakfast

parking is included which was a nice touch

location was perfect, no problem walking to falls , inside was lovely and breakfast was great

my phone had a little trouble staying connected to the wifi during our stay.

our truck was broken into and had everything stolen from gift cards to laundry

thankful for your inhouse laundry facilities

the availability of a laundry

the laundry room is nice and clean

guessing it was because our room was over the laundry and pool

no guest laundry.

laundry made it difficult because we'd been travelling for 2 days when we got there and we then had

we didn t have a microwave or laundry so that was a bit hard.

have to pay for parking even as a paying customer of the hotel and the hotel did not offer laundry service even

no laundry service

also there is no laundry facility

huge plus, they had a laundry service dropping fresh clean bedding each day

bed was comfortable. room service was good. the bathtub and jets was our favorite.

free breakfast plus the family suite

great location too,walkable to falls and casino niagara but away from the most congested street

no breakfast options (except restaurant, which is pricey). and no laundry room in hotel.

laundry room

everything was good. can't really say anything bad. except you need a laundry room.

the pool

the attached waterpark, movies in the indoor courtyard at night, and a neighboring hotel allows pool access for

no laundry facility on site or close by

free hi speed internet and parking

everything was spotless, and the free parking was a big plus

clean room, wifi working good.

location was great the rooms were very clean wifi was not good but if you sat outside on deck it was very good

didn't like the limited restaurant hours and no laundry options on the premises

the only thing i didn't like was the hotel didn't have a bar for me to go down and have a late night drink

wifi/internet didn't work, so we couldnt use the tv

wifi was too slow the whole time and later in the day no hot water

wifi was not really working in our room, we stayed in the rooms in the side building not in the big

was put in the room by the laundry room. noise started at 7am, flies and insects

to get ice you had to go upstairs to laundry room

and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine and laundry room

no phone but they do have great wifi fridge freezer microwave

wifi is shared by entire hotel it seems, so it wasn t very unreliable for streaming at night

the main floor had an ice machine with water dispenser guest laundry room available

we didn't have a laundry bag in our room, so that would've been a nice add

children everywhere) the small 'convenience store' downstairs for saved us time when we forgot laundry

50 each (laundry detergent is not included)

laundry room to small only 1 washer and dryer for the whole hotel.

the carpets in the restaurant were ripped and dirty, the laundry carts in the hall on the 6th floor were

great pool/spa area

the gymnasium also good

my daughter loves the swimming pool

bed is not comfortable i didn t get wifi and tv service not good

we weren't sure if it was people coming and going or the use of the laundry, ice machine room or the elevator

staff was great other than the slow young man in the front who had difficulty getting us a laundry bag and

didn't like that the $50 pet fee for my toy poodle was only disclosed once i was already booked in

and only complaint would be to have a larger snack and drink bar for guests or vending machines on each floor

they can remove the spa and jacuzzi tub. it took up space and kind of weird.

it was heaven having a guest laundry on site as well as a kettle in the room for making tea

laundry facilities are near the fitness center $2 for washer $1

great facilities at the hotel (laundry/pool/gym

close to highway, laundry, kitchen

full kitchen, buffet breakfast - cinnabon is a highlight, indoor pool, gym and laundry room

there is also laundry - which my friends used - and a well-equipped gym and salt-water pool, which unfortunately

it had a place for laundry and a fitness center plus lots of amenities

the gym was awesome, the laundry room

the laundry, gym, and swimming pool were very clean and easy to use

loved the lounger in the room, excellent black out blinds, quiet, breakfast was good, liked the laundry facilities

laundry facilities helped with washing our sons blanket as well

wifi need to be more strong.

no indoor pool

wifi was good

the only things we missed were a breakfast bar and fancy pool but we knew at booking there was no breakfast

third, i found it inconvenient that there was no self-service laundry option

no laundry room in hotel and unable to open the window because of bugs bugs flying outside.

be nice if there was laundry facilities, especially for after the pool(wash swimsuits and dry

ev chargers

the bar prices

the laundry service does not exist

the laundry service

of room, also experienced some mechanical difficult is at facility, one day no towels, issue with laundry,one

kind of far from falls, casino and main drag so made us nervous to walk back at night

the wifi didn't work

bathroom door stuck. no laundry bag.

- there were a laundry room which is good, but we were unable to use it because there were one machine only

like everything the room,staffs, the pool,restaurant and the best is free laundry and free dry

a laundry room in the hotel is a plus

we enjoyed the swimming pool and availability of laundry facilities

there were more laundry facilities, so more than 1 person could wash n dry their clothes simultaneously

amenities (laundry, gym, etc

only complaint is there were no dirty laundry bags or microwave.

it also had a guest laundry wahser and dryer for $3

great location! clean room. great service. there is a laundry room!!!

that there was onsite laundry

room is dark and ugly doesn't have enough space, all the utensils are plastic and you can see the laundry

clean with a good location. laundry onsite to be able to wash clothes.

clean, friendly with great amenities eg access to laundry and water, ice etc

staff great laundry faciltys great

safety equipment in better condition, skates and skating available on weekdays, laundry piled up and brooms in

great wine bar with local wines

kids in the pool yelling and making noise the entire stay

wifi was spotty and slow at times.

was really busy with a family of kids and they were splashing us the entire time while we were trying to relax

24 hour front desk, laundry facility and canteen were all good as well

it was nice to have 2 separate bedrooms and there was a laundry facility available on site

large rooms good a/c, laundry in building, staff pleasant and helpful

fourth, the laundry room were completely inoperable even when one had deposited enough funds to run a load of

it s expensive for not having breakfast or coffee or a lounge or a pool or patio

was spacious - lots of pillows and extra blankets were available in the room - there is a laundry and laundry

we spent our only full day in the falls doing laundry due to the bugs

there are laundry facilities and vending machines on site plus restaurants for

laundry didn't take quarters as marked, had to purchase loonies.

i understand hotels have a hard making laundry feel like yours at home, but these could've been a little softer

guest laundry and fitness center

i also like facilities that have onsite laundry, which this one did have and the pools and workout areas were

laundry

is excellent except the room assigned to us is right cross the elevator and beside the laundry room

would have been nice to know in advanced that there is a guest laundry;

no on-site laundry for guests to use. long line to get to breakfast and not a lot of variety.

the rooms smells of wet bedsheets and laundry towels were not to the mark

breakfast always a major positive , swimming pool, cheap but good guest laundry facilities , great staff

no refrigerator. no laundry on site

they practically don't have nothing they need more items in their breakfast, they don't have a laundry so i had

laundry in basement was useful and cheap.

beds were very comfy, staff was extra friendly and poo was perfect for the kids.

wifi connection was in and out

the wifi was not very strong.

loved the complimentary breakfast

no laundry room on site, but there is a

staff is super friendly tho the manager extremly nice they allowed for a late check out and the price for the

was pretty bummed out to find out the pool and the nice part of the hotel was closed off and we had to stay in

the tv couldn t connect to wifi

water in the pool was cold, many things out of order.

i wonder did they laundry those routinely

was the second leg of our journey and we usually try to do laundry before we depart but there was no facility

we needed a place to do our laundry after several days on the road, and the receptionist pointed us to the

there were no laundry services and ice machines were only on two floors, not our floor

hotel didn't have laundry facilities

a hotel they should really invest more money into cleaning everything including there elevators, laundry rooms

towels need up date, one hot tub was cold, laundry was free but long wait and one broken dryer, never received

we had planned to do laundry during our stay to avoid overpacking, but we ended up having to buy extra clothing

excellent facilities (laundry room, detergent, softener, coffee machine refill are starbucks'), good restaurants

loved the laundry perks

pet friendly and closer to a wide variety of restaurants

great value enough parking fast and reliable wifi walking distance to everything

wifi doesn t work in our room, no breakfast

super nice and helpful staff. very comfortable and clean room. free parking.

me with this situation and also let me stay at very comfortable room good location and free parking lots and

laundry facilities a welcome bonus

food was simple but nice and the laundry service great

there was no laundry machine like other hyatt properties.

good facilities( roof top, laundry room)and friendly staff

it s $6 to do a load of laundry

until they knocked on our door in the middle of using it and told us the tub was leaking into tha laundry room

i asked about laundry facilities and was told i they opened at 8am

bedsheet and comforter smells like it wasnt wash from the laundry

i would say anybody who does laundry would agree a drip of juice doesn't ruin an entire sheet but then i thought

walking distance from downtown, falls and casino as well. nice restaurant beside hotel.

no wifi

roll, no pathtop certain, no fan toilet window is see through tv channels are very limited no room service air

room service should be every day

everything, like no room service, no intercom, no welcome gesture erc etc.

breakfast not even coffee no pool and my tv didn't work

more individual change rooms at the pool if possible.

my kids played in the pool and loved it

lovely resort with beautiful pool and great gym facilities

the spa facilities are excellent and the staff efficient and helpful

listening to people screaming and kids banging on the adjoining doors ruined my rest and relaxation

kept falling off in one of the rooms (yes i had two rooms), no trash bags in trash cans and no laundry bags

d love to see the rooms updated with in room laundry and dry cleaning service options, so guests have an easy

expensive with no included breakfast or laundry

gym impressive facilities

was beautiful and perfect except for the blonde bar tender in the casino very unprofessional and disrespectful

laundry services: i think, this was just kept for the name sack

self-service laundry and free parking were useful perks

the dryer in the laundry didn t work once i told reception they refunded me my

they have a gift shop, wedding chapel, pool, guest laundry (front desk said 1

no laundry

was up to date and had great facilities on site like swimming pool , gym and even laundry room

no laundry

laundry available for guests

we were awoken at 2:30 by the laundry truck entering the door, loudly, and wheeling down the hall, and back

hotel, clean indoor walk away to the casino and i'm very picky with beds and these were great surprisingly

the next day, i hung the plastic laundry bag in front of the air vent and sensor so the ac wouldn't shut off

we had a bad experience with the laundry service.

although it did not have a fireplace it had a great view full kitchen and was very nice

would have been nice to have lunch or dinner room service, but not a deal breaker since many restaurants are

it was nice to have the gym there

we entered the lobby to the clean smell of freshly washed laundry, the place was spotlessly clean and you could

another lady, i have no idea who she was, explained that things were mega busy, especially with laundry and

the spa jacuzzi tub

am only disappointed because the pool is not available during our visit

wifi quality wasn't good. at night, it was useless.

there are no laundry facilities.

room was nice and room service was good.

have liked to have men s and women s changing rooms that connected directly with the pool/sauna area

close to downtown shops in niagara on the lake, tastefully decorated, great pool and gym

nice bar w menu offerings

wifi is fast when it works but it s unstable

pool was not open which we were counting on but that's life sometimes

rooms were clean, free wifi, free parking

walking distance to some bars and restaurants free parking

possibly the pool. i think it was closed but not too sure as we didn't try to use it

bed, pillow, tv, swimming pool, sauna room, laundry room, ice vending machine.

room service very nice, timely and taste great

every thing was fantastic, the view of the falls, and the resturants and bar were first rate.

quiet close to clifton and not too much noo r in between both casino location 5 min walking distance and free

definitely family friendly with a 15 minute walk to arcades, restaurants, 4-d kids movies, bowling, laser tag

for a towel for the pool and were told we couldn't have a towel because they were waiting for a laundry truck

soon as we walked into the hotel it smelled like dirty laundry

it was within walking distance to the falls for adults (about 20 min) but little kids might have found climbing

kids from hockey tourney yelling and screaming in the walkways

the pool looked outdated well the bottom did.

bags of dirty laundry and garbage was in the middle of hallway for more than 3 hrs

of the infestation, i had to leave all my clothes in the garage for several days before doing laundry to avoid

and the pool was not available, the only down fall was our room was right above their laundry facility and was

indoor park and outdoor pool , the mini golf! the food was very good as well.

only one ev charger available. no refrigerator. overpriced restaurant

the possibility to use laundry services for a few dollars was very useful for us

new, large room, great breakfast (food variety, plenty of tables), new appliances in the guest laundry, small

breakfast was very simple, not really our thing, but the laundry was super handy

laundry room needs coins and you have no other option than to take out cash and get a change for it

my kids loved the pool even though sometimes it can get a little crowded

then the laundry room ladies were too noisy

but parking places was little messy, like parking in roadside

location, clean, breakfast, warm

tiny thing was that parking is somewhat limited especially on holiday weekend like victoria day in canada

good breakfast & value for the money

room smelled like smoke and there were laundry bins outside it

also no laundry service

there s also a nice spa, pool, and gym area

beautiful hotel and surprised at how spacious our room was with a sitting area and fireplace.

parking was not a huge problem for us but we did have to guess what to do when we arrived

to go out to the laundromat to clean my clothes, when this full-service hotel has a coin operated laundry on

great location spacious room laundry facilities available

had to use the laundry facility, gross 100%

they have a laundry room which was neat

was no laundry

advertise having onsite laundry, no laundry detergent available for purchase

laundry

the laundry worked but no detergent and softener were out of stock and i couldn't make my laundry

the guest laundry room, clean and free for guest (don't abuse it now people)

free parking and free guest laundry if you bring your own washing detergent

room was in the first floor in front of the laundry room so there was noise and other sound at night even while

given room at the elevator exit and across from the laundry area. very noisy!!!!

was well maintained and clean, friendly staff, free breakfast, brewed coffee at the front desk, laundry facility

on site guest laundry a bonus

there is a laundry on site, which always is a great addition if one is traveling along with kids

i have an allergy to coconut and no one knows if the laundry detergent used has coconut

parking not included. extra charges no laundry room

on desk rather large in process of replacing laundry was not open,elevator jerky must

would have been nice to know that the laundry wasn't available during our stay.

not fault of the hotel because they send there laundry out to be

she explained everything to us where we can do laundry at where the saltwater pool was at

helpful like eventhough we had 2 nights in this hotel still they cleaned our rooms and there is laundry aswell

was no mention of guest coin laundry or it's location

my kids got to enjoy the pool area

called hotel receptionist and asked her for put me in early check in list she got the details from booking

having to pay for the laundry was awful it really was a bad hotel to stay in

pool, laundry, game room

i didn't like that they had a laundry room but you have to put coins in it in order to use it

was nothing that i really liked, but the fact that it had a laundry room was good, so we could wash our clothes

the kids loved the pool and play structure

had to take our wet clothes to the local laundry mat

price was too high. the pool closed too early. no laundry machines.

no laundry for guest

no free breakfast and no laundry service

no inhouse laundry.

you have to pay alot to do laundry

on site laundry facilities

no microwave in the room but found one in the laundry room for our use

guest laundry and microwave on 2nd floor

hours could of been earlier instead of 10:30a to 10:30p, only 1 microwave located on 2nd floor in laundry area

parking was great