breakfast needs to be included in price.

not the best breakfast and pricy for what you get

poor breakfast, less quality of food...

were dishes left from a room service outside a cross from our room that was there for 24 hours and the hallway

- no direct elevator to fitness

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect

of description of using parking for hotel guests

the staff were great, and we really loved the fast, free valet parking

modern hotel with a swimming pool and free underground parking

the pool was open late, and very dirty

breakfast was basic as they told me when arriving

came in a big group, several families with lots of kids

big and clean rooms, nice beds, clean swimming pool, friendly staff.

the pool

free breakfast was standard continental

breakfast was excellent, rooms were perfect so beautiful decor and furniture, excelente spacing for

we had dinner and breakfast at the restaurant on-site and were impressed with the quality and the pricing which

cocktail, ismael the waiter and his very appreciated restaurant recommendation in merida, a tasty breakfast

other facilities like swimming pool and gym are also very good

the atmosphere is beautiful and relaxing, outdoor pool is absolutely gorgeous

there is no laundry service for clients. no clean towels were available.

location away from the city centre, and many cheap restaurants around, nice pool, very clean

free ,close parking

the kitchen and kithen ware were in the list, they had some forks, spoons, a pot and a fry pan

the wifi did not work well in the rooms

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

a beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside

we had free use of the kitchen when needed and also the washing machine

beautiful setting, everything top-notch. comfortable and peaceful. breakfast made to order!

a good breakfast is served by a very friendly hostess

breakfast is very basic but coffee is all i need at that time

the location was convenient. the hotel was pet friendly.

wifi connection was not the best

great location, very good breakfast, clean rooms.

no parking available during mall hours. pillows smelt moldy.

to have a small cool bar in room, it is not there

parking lot was a little far and was crowded due to the casino s traffic.

the pool area and gym were a nice feature

ordered room service for breakfast both days, it was great on sunday but not so good on monday

room service is really good and meet our expectation

the kitchen area is fully stocked so we were able to make a few basic meals which is great

the kitchen inside the room is an amazing feature

almost everything, great breakfast included.

the room clean and comfortable. nice bed. the breakfast so good. i really like the hotel.

rooms are modern and comfortable with a full kitchen

the buffet style breakfast was delicious. extremely clean rooms. minutes away from airport

the hotel was quite big, spacious, with free parking.

the gym by appointment only

parking lot slightly narrow

beautiful facilities, very nice staff, excellent breakfast.

we loved (and used a lot) the laundry room - 50 pesos for a token which can be used for washing or drying

manager raised the price of laundry tokens from 50 pesos to 60 pesos during my stay which was a bit of a surprise

the laundry facilities are great for a long stay

i made use of the laundry while i was there which was great since that allowed me to pack light

for us it was great as this was a transition day within our trip and they had laundry machines (for a cost)

great room. fantastic breakfast. super clean.

pool was small and unattractively landscaped

good breakfast and great location

parking spaces too smal

wish they had a bigger pool area.

the kitchen should be better equipped, as many basic things are still missing

bedroom suite with kitchenette

kitchen not equiped (no pan or pot)

nice sitting areas near pool

i didn t take it, because nobody tell me, about the breakfast or coffee

plenty of parking

had a business breakfast

there was a bus load of high school kids taking up three floors of the hotel just running around, screaming,

breakfast is included and it is quite varied and good, staff are pleasant and helpful

the breakfast was really good too

the breakfast was well suitable and the location was very much ideal for my purpose.

decent breakfast nice staff

the wifi works, the shower was hot, the parking was ample

price, nice staff, breakfast included, pool

she even came to the room to fix the wifi he didn't explain very well to us

the meals, the gym, and the pool

from staff on situation where customer ask for attention, staff should be more customer oriented breakfast was

starbucks next to hotel. swimming pool and lounge chairs.

nice warm pool

updated, clean and location was great. also the breakfast was good.

hotel,great staff,free parking available,very tasty breakfast included with different choices, perfect accommodation

i only noticed on this stay how amazing their rooftop pool is

i had to work during my stay and the wifi has a very good speed, it worked well for me

room, the pool, and the view.

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

i didn't use the spa part on this trip

offer a gym but the existing one is not equiped, the cleaning is not good, i was locked out twice because

the gym equipment could be better. the air condition was not working so it got really hot.

the wifi in the rooms is very difficult to connect.

the bathroom the pillows restaurant laundry

pool area insufficient

wifi was steady, but only about 4mb download for free

swimming pool, was too cold

closing time of the bar at night, too early.

little parking lot, wifi was useless, no hot water or water pressure.

rooms, a/c, on site parking

little parking lot, wifi was useless, no hot water or water pressure.

pet fee charges

convenient parking in a well communicated zone, pet friendly. breakfast available

fantastic staff who went above and beyond, lovely update to a former mansion, pool was really nice

parking was free and easy

the choice and quality of breakfast is second to none

was a full breakfast menu and all of the food i tried was delicious

the breakfast is delicious and the breakfast room is beautiful

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

there is a wonderful pool behind the restaurant, outside tables and deckchairs

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the included breakfast was too little and the price is a little high

great homemaid breakfast, we recommand this hotel at all

the lady that received us was absolutely wonderful and cooked really good breakfast

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

there is no proper parking

no seats by the pool, and it s sort of more of a large tub

there is no small fridge in the room, in case you have kids and need to pack stuff

very quiet. very clean. good wifi. very good beds. peaceful

a lot of options for breakfast, great location

free wifi and parking, and even when in the business part of merida (behind us consulate) it felt quiet

good location , free parking, comfortable, clean

no big pool

as mentioned before, the soaking pool safety issues could be improved

a little dated, but very clean. very noisy bar across the street.

pool/jacuzzi area needs good maintenance

the little pool has some steps, but no handrail

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

they have a great pool area, tennis court and hot tub area

check in and out was very easy. loved the beautiful pool.

it has parking, so we can have a rental to move around the city, they have breakfast and appetizers

fall-out base for day trips rooms are spacious and beds are comfy great staff free valet parking wifi is strong

room service did great going back and forth plenty of times because they would give them

the pool is as cold. the a/c was ok, could have been cooler.

last room service was a great touch added to serve its clientele

location 231 quite noisy coming from crowd at the bar in lobby and slightly bad smell of hotel in 2nd floor

all good is just due to my agenda i couldn t try the pool

laundry service rates were a bit high

the water of the pool too cold.

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

i called room service, no answer

first room i was given was a king, but the view was terrible, because it overlooked a parking lot

the wifi was awful and only 2 bars of cell service in the room

room service was tasty as well

no good and silent place to relax area around pool rather noisy

pool and wifi both excellent

staff have no idea how to please and run a hotel,the kitchen was terrible,slow service,they forgot to clean our

ability to do you own laundry for a small fee

yucatan, i had no problems whatsoever and my stay was very pleaseant, good brekfast and swimming pool

wifi was very slow and hard to connect to.

beds are so comfortable, and parking is available

great breakfast selection fantastic location to downtown - around 15-20mins walk excellent parking underground

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

gym is so-so

used so much cleaning product in the gym it smelt so strong

some parts could use a bit of updating. the gym was kindof outdated

the wifi did not work and they had to get me access to a special wifi connection the office chair is

rooms were loud. ours was under the bar and was very loud.

after a very tiring (and hot) day i could ve used that swimming pool also, no breakfast buffet

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

and disgusting without chloride etc the hotel only has a restaurant thats open until 4pm and no room service

was disapointed because the pool was not available

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

and the only thing that disappointed us was the pool

the pool wasn't clean and the whole place was kind of run down

t use the laundry service

breakfast buffet didn t have a lot of options, i would not recommend to eat there, go somewhere

great staff, clean, comfortable soft pillows, nice view from the rooftop pool, fast wifi.

clean, modern hotel. comfortable bed. decent gym.

the breakfast was not as expected

underground parking is part of the shopping complex

parking was a bit hard to figure out at first

great location. awesome pool.

the hotel is a pet friendly (no fee for cats)

the parking downstairs it s quite complicated

the rooftop pool is awesome

loved the pool and the location is perfect

no instructions for wifi

nice bar but still closed because the covid!!!!

location is perfect, parking lot fantastic. clean and comfortable rooms.

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

breakfast was good

the gym is simple but very nice too

building, garden, the breakfast, the friendly staff

pool needed more maintenance, a little small

beautiful room with high ceilings and good linens. fun roof-deck with splash pool and good food.

the food is 5 star with breakfast included

breakfast was amazing

room service, it constantly forgot to include the shower mats and enough towels, and toiletries

great pool and rooftop bar, nice rooms, good breakfast, very clean

they wanted two days and $5 to wash two tops if i wanted laundry, even though i asked early morning

did not have breakfast. location was close to many eating establishments.

including private parking

super friendly hotel owner and stuff - tasty breakfast - perfect location: not far from oxxo and main street,

patio over pool area

the hotel also has a free parking, which is a good option if you have a car

:( - wifi cuts out

and miner but it would have been to have at least one face cloth in bathroom and i wanted to use pool but it

parking lots limited and you can't arrived later because it was closed

i didn t use it but the hotel has a small swimming pool that should be good if you have small kids

they even do a laundry service with 24 hour turn around for a very reasonable price

the laundry and tour services are amazing

the owner and staff are wonderful and they even did our laundry for a very good price

i had some dirty laundry with me and i asked if there are options available to wash it

ample room with ac, wifi, no tv

s also one of only a handful of hotels locally that seem to offer a twin room w queen beds(, the pool was

the rooms could do with a lick of paint, the spa was closed (which we were informed about beforehand), however

: amazing breakfast, beautiful well designed hotel, the chocolate bath soap, comfy beds, the bright pink

we had a suite with pool view and we could hear everything from the reception and they (the staff mainly) were

wifi was not as good as it should be, and i would like the room to be darker at night.

there's a laundry directly below the hotel run by the owners and a cute coffee shop on the corner

we asked about it at the laundry next door and it was the same lady working at both places

we were told the hotel had a problem with the laundry

room service was good

facilities (gym). tv in bedrooms. shower.

gym has no ac and lots of mosquitos

free private parking - good wifi - clean bed - enough place for luggages in the room - kind stuff in the front

on your way to the main street, there's laundry, and a convenience store

parking space at the corner

i had a room with a beautiful terrace, breakfast was fantastic

location, parking in garage

pool and outdoor are with trees are beautiful

booked a room with kitchenette and did not receive what i paid for

ramp to the parking places need attention.

parking facilities were good and there are water posts in the hotel common area which is nice

everything, including good wifi connection, tasty breakfast and kind personal.

had to change my room because the first one had dead insects in the bathroom an kitchen

breakfast has very limited options. pool needs cleaning.

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious

the lap pool was excellent, and the location is ideal within easy walking distance of paseo de montejo

could have better gluten free breakfast options- otherwise the breakfast was very good!

wonderful. great fun for the kids. lovely place. very comfortable suites.

their mission to please guests and say yes to every request if only we had more time to enjoy the pool

limited bar hours and limited breakfast options

breakfast was pretty sad

breakfast could be a little better

distance to lively shops and restaurants and next door to a great coffee shop/restaurant for breakfast

there's also a laundry place right across the hotel

great laundry over the road and located near amazing food options, great location

also there is a laundry accross the street and places to eat local food at a very reasonable price in santa

good collaboration with the laundry service in front of the hotel

would have liked use of laundry facilities.

we were also able to do laundry for a very reasonable price through the hotel as well, which was very helpful

the staff was helpful (arranging rides, taking in laundry) and our room was cleaned daily

they provide laundry service at a great price

the wifi in my room was a bit weak but it worked well in the common area.

the grounds are simply beautiful, the pool is amazing, our room, marie antoinette, was large with a very

the laundry service we paid for was ok, not great

chairs would be nice by the pool and if they brought refreshments

lecanda is an adults-only oasis in the center of merida

we loved having a bit of time around the pool to read in the late afternoon

beautiful hotel. stunning pool.

we used the laundry service, it was 150 pesos

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

nothing (maybe just clean the pool from all the little bugs..)

the rooftop pool was beautiful and a perfect, relaxing escape

the room and the rooftop pool, there s no bar, restaurant, no breakfast - just a few in house amenities

some stuff were malfunctioning - most services are externalized (room service, laundry, breakfast, parking )

the bed was comfortable, the air conditioning good, and a lovely little pool

the pool was regularly maintained and well kept

the pool close to the suite, the overall service, the breakfast, everything was

property was stunning ud83eudd29 with a lap pool, gorgeous rooms, and good ac

bad wifi, window blinds, little lighting in the room.

was wonderful and it's difficult to find anything wrong but the wifi was a little spotty and the breakfast could

wifi not good

you're lucky you get a room on the 2nd floor otherwise near the swimming pool or entrance area and it can be

the wifi was quite erratic

they provided us a laundry service for a good price

the pool area was a relaxing place after a day of sightseeing

the only thing this place is missingif is a hammock above the swimming pool.

beautiful pool area with comfortable loungers

i needed access to work space and wifi for work and veronica ensured i had access to everything i needed, even

i liked the bar staff.

- good wifi - beds were comfortable - free parking - water pressure in shower was good.

the pool was lovely and the entire facility was clean and well-kept

had to pay for my breakfast

pool

the staff were really helpful and organised parking and laundry for us

pool with palmtrees in city center is nice touch

yummy breakfast and coffee i was able to walk to many stores and restaurants

great value, charming vibe, and peaceful pool courtyard

grounds and pool were very beautiful

they were able to help with a last minute laundry and with booking/advises to other hotel and sightseeing

shared kitchen with free coffee and appliances was nice

was fantastic, staff, location and if course the breakfast

the breakfast is not the way i am used to be but it's okay to try something new.

the pool area was tranquil and offered the perfect place to relax and soak up the sun

apparently they had problems with the laundry company they were using

adults only, so no screaming children waking me up

the wifi was also not working for our entire stay and there seemed to be no intention of fixing it - so

the private pool in the room was great

in mind that the pool is very small

they use a local laundry service that returns your clothes same day at a great price

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

if you have laundry to be done, you're on your own

location central and convenient. free wifi very good

located, simple clean rooms, nice space for hanging out in the kitchen - great welcoming and helpful

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

the place is stunning, the pool, rooms, staff, breakfast, location were all perfect and well exceeded our

the rooms are arrayed around a gorgeous, large pool, and the public spaces are simple and stunning at the same

my room had both an indoor & outdoor shower, the pool was beautiful and with only 7 rooms it was always quiet

the breakfast was fabulous with their daily delivered fresh eggs and bacon and the

the staff were exceptional - sorted out our laundry and booked our trip to chichen

we stayed in the upper level suite overlooking the pool and it was absurdly, delightfully grand the terrace

the only thing i would mention is the loud music from the bar next door, which kept on playing music well after

the settings are amazing, it is a proper hacienda, as you would expect it, with a lovely pool and a small

great breakfast, nice staff parking lot available for free perfect location

laundry service is cheap and quick

dedicated parking 50m

we really enjoyed using the pool and the attentive bar service

large room, great bathroom, and a nice outlook overlooking the hotel pool

designed and maintained charming professional staff delicious breakfast well located easy parking

laundry came back mixed up and unironed

the courtyard was lovely and the pool was a great way to cool off in the hot merida afternoons

it would be nice to have some choice at breakfast.

room was absolutely beautiful, overlooking the nice swimming pool area

amazing pool to enjoy after a day's sightseeing

asking for a breakfast to take away, you should provide a full box with drinks and food and not just a sandwitch

rooftop swimming pool was great and we especially enjoyed evening swimming and cool down after trips out during

the (cooked) breakfast was great, tasty and big portions and the staff preparing and serving was very friendly

the pool was a bit murky - so i didn't end up swimming in it, which was too bad as it looked lovely

the breakfast was fabulous once i understood what was possible to order

pretty outdoor seating area & pool

the secure on-site parking was a huge bonus

staff helpful with laundry

laundry down the road

laundry service 1/2 a block away from hotel

the room we got was supposed to have a kitchenette

nice room, small pool but kids enjoyed it.