plus the small spa and speedy wifi

breakfast was outstanding, with several creative dishes and customizable options

the breakfast is overwhelming and the owners and the staff are incredible

beautiful setting, amazing fresh breakfast, 2 minute drive to the pueblo magico - malinalco

pool temperature.

though we should have given 24 hour notice for laundry service they accommodated us anyhow

the gym had many equipments that didn t work and were dirty

gym, privacy, noise, maintenance, value-cost.

the pool and the gardens

pool

pool is a a big disappintment because its all one size instead of going from 3 feet

if you re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

lots of things to do with children like ping pong, air hockey, basketball court, garden areas, pool, etc

pool, bar service at the pool was amazing and room service

loved the grounds and heated pool

liked everything, the only thing i can mention to be improved is the gym as the equipment is a bit old, anyway

the grounds/gardens are beautifully maintained; the pool area is lovely and relaxing

pool, bar service at the pool was amazing and room service

pool closes too early

the pool was small but lovely and the rooms were very clean

if you don't like to walk (up or down hills) and we were unsure how breakfast worked (+)breakfast was ok. (+)no

the pool is small in order the number of romos

the garden and pool area were very nice.

gardens, pool & spa were beautiful

beautifull pool and spa. excellent food in the restaurant.

pool and garden

also, the pool was not heated so we couldn't really use it

the gym is great as well

wifi was bad

nice bar - no bartender

wifi didn't reach my room

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

friendly staff but double charged me! parking situation was good very well lit

parking was safe, walled inner yard

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was

hotel, pool (temperature controlled) and greenery, great rooms, great service

the music is too loud, both in the restaurant and at the swimming pool

the pool and gardens outside are maintained extremely well

wifi signal was weak

pet friendly, we had our cat with us

the pool can be improved.

is no space enough for parking cars when the hotel is full

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

the pool area. warm and kindly staff. the bathroom is so nice.

so private; we enjoyed the pool and private yard in the afternoon

the sheets had holes. the heater didn't work and the water in the pool was really cold.

we couldn't get in the pool (it was freezing); the elevator wasn't working

location. free parking. big bathroom.

the swimming pool is nice

i only wish the pool was heated.

the pool was clean

very nice hotel in the center of cuernavaca; it has 2 inner yards, each with a pool

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

the next room had no wifi

wifi worked one day although poor connectivity and did not work at all the next day

the included breakfast is excellent

breakfast included was fantastic and the wait staff was attentive and friendly

parking area too small and you should leave your keys

from franciscan community: large ornate room, restaurant in attached open air garden, plus pool past that,

parking was very convenient

wifi only worked outside of the room(s).

location. pool (albeit very small). staff.

clean, comfortable,good location, friendly staff., secure parking.

location, it has a restaurant, private parking

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

room need some updating. wifi didnt work in the room.

the onsite restaurant and bar was amazing with amazing food and of course an amazing staff

a nice garden with view to the pool

also the breakfast

great for families with kids due to pool

would have also been nice to have a coffee maker, mini bar, or at least a room service menu in the room

i will definitely return, but book a room overlooking the pool area

nice quiet swimming pool area for guests

the pool was really nice, and the quality of the food and breakfast was great

spa was also

the wifi, staff & location were good.

close to historic center with good wifi

the pool was great for my kid--safe and great atmosphere, while we parents chilled out.

the fitness room and pool area were great

breakfast was disappointing

the breakfast could have been a bit better and it didn't have many options.

can order food from nearby restaurants and eat by garden pool, we had lots of fun, not only the kids but parents

charge a ridiculous price for bottled water in the restaurant and lost my laundry for 2 days

parking to far from our room

large room, excellent wi-fi, heated smaller pool

good parking

lovely pool

gym is very limited

pool , restaurant and the rooms are very comfortable.

swimming pool for adults was also good

gym area is just some equipment and some lighter weights

was great in most instances, room service was quick

laundry service is very fast

i was put next to the laundry room so it was prettty noise and hard to rest during the day.

s a nice small hotel with pool and outdoor area

up the quality of the property should be improved, the pool was not full for days, the jacuzzi should be way

the staff was really nice - the garten with the pool is very comfortable - eat was also nice and

and the hotel is beautiful and perfect for kids and adults alike

were no rules for the common areas such as the swimming pool and breakfast

and that the tiles in the bottom of the children's pool were loose

attention took too long in restaurants, room service and maintenance.

- reception area and restaurant was superb refurbished, but taking a walk around the hotel - kids club was empty

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

this is charming but requires youthful fitness

place, breakfast, hospitality.

the pool was murky and not clean

pool does not get much sunlight, not much management can do about it but maybe have a heated pool

nice little hotel with pool and a garden.

the wifi never worked

wifi was bad - beds are hard and not confortable - walls are very thin, you can hear the staff

parking in the master suite, king size bed & calm

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

no free wifi in that room

the pool is warm, and well located so it has shade and sunlight

he found us a driver, and he communicated with a local spa to book us appointments

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

sad was couldn't have stayed longer to enjoy the lush grounds and pool

housekeeping did our room service but they didn t changed our towels so we had to put them outside to get

the pool an services

the heated swimming pool

the hotel was clean, pool was nice and water was right temperature. rooms were very nice.

the pool and surrounding space was nice, and fun

pool temperature, music

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the swimming pool is fantastic

i also had thought the gym looked promising when i booked this hotel, but they didn't have free weights even

place, the rooms are a little old but they have everything, breakfast is amazing

the gardens pool and restaurant staff and location is very nice!

the beds are super comfy and the pool is awesome

breakfast was really expensive and for the price the buffet was not so diverse

the moment we arrived, we were amazed at the attention to detail from the parking attendant to the concierge,

they went out of their way to accommodate early check in, arrange airport transfers, etc

everyone that goes must get spa treatment at maikiki spa

music, very loud at the pool

the spa was also absolutely amazing one of the best massages i have ever had

we also really liked visiting the swimming pool and restaurants nearby

pet friendly locations all over the facilities

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

pleaseeeee respect humans who chose not to have kids

no kids menu for lunch and dinner

they have a lot of activities for kids and also activities like yoga, zumba, etc

the wifi is terrible

wifi is very poor, hardly exceeding 1 mbps