plus the small spa and speedy wifi

breakfast was outstanding, with several creative dishes and customizable options

the breakfast is overwhelming and the owners and the staff are incredible

beautiful setting, amazing fresh breakfast, 2 minute drive to the pueblo magico - malinalco

pool temperature.

though we should have given 24 hour notice for laundry service they accommodated us anyhow

the lobby, starbucks, breakfasts options and bar service.

the garden view from the room was beautiful, the garden is a nice addition to the pool area, where there is

attention took too long in restaurants, room service and maintenance.

were no rules for the common areas such as the swimming pool and breakfast

like something left from the 90's, the play area was extremely noisy - the pirate ship at the pool was imo

no free wifi in that room

isn t friendly or sensitive to your needs, the food was awful, the servers took too long the pool is too

pool temperature, music

the heated swimming pool

the hotel was clean, pool was nice and water was right temperature. rooms were very nice.

the pool and surrounding space was nice, and fun

we also really liked visiting the swimming pool and restaurants nearby

pet friendly locations all over the facilities

the gym had many equipments that didn t work and were dirty

gym, privacy, noise, maintenance, value-cost.

location is surrender by the nature, always fresh air but you get to enjoy the resort swimming pool all day,

pool is a a big disappintment because its all one size instead of going from 3 feet

s clean, if you re planning to travel with kids is a nice place because the hotel has a playground and pool

if you re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

lots of things to do with children like ping pong, air hockey, basketball court, garden areas, pool, etc

the pool was good, the courts were great, the gym was well equipped

the grounds/gardens are beautifully maintained; the pool area is lovely and relaxing

they gave me one that had none, the view was to the parking lot and the main road

the conditions of gym machines could be improved.

the first portion of my stay with my family with little kids (swimming pool, tennis courts, mini golf, futsal)

parking was safe, walled inner yard

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

friendly staff but double charged me! parking situation was good very well lit

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was

the swimming pool is nice

the sheets had holes. the heater didn't work and the water in the pool was really cold.

location. free parking. big bathroom.

we couldn't get in the pool (it was freezing); the elevator wasn't working

is no space enough for parking cars when the hotel is full

the pool can be improved.

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

the pool area. warm and kindly staff. the bathroom is so nice.

the pool was clean and the chocolate strawberries and wine were exceptional

was great in most instances, room service was quick

the pool was great

pool , restaurant and the rooms are very comfortable.

in the main pool, by including bar stools and an area where you can be sitting in the pool but only getting

the pool was good, and the free parking too

parking

travelling with kids, we were very much looking forward to this and just couldn't really be in it

pool and garden

the gym is great as well

service and spa was great as i remember it

of all the wifi network did no t work at all

if you don't like to walk (up or down hills) and we were unsure how breakfast worked (+)breakfast was ok. (+)no

the pool was small but lovely and the rooms were very clean

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

great service and room service from the restaurant

also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or

s a really charming hotel with a wonderful pool, rooms are spacious and it s like a tropical paradise

the pool was clean

just a word of caution rather than a downside is the parking, which could be rather difficult to enter if you

price vs benefit, the pool

i was put next to the laundry room so it was prettty noise and hard to rest during the day.

laundry service is very fast

remember is that the room was big with a big bathroom, also it had a pool, food services and parking with someone

your car is not safe in this hotel because the parking is outside on the literal street and it is not a very

outside is large enough to be comfortable if not too many people - and easy parking in front (although not

wifi was bad

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

nice bar - no bartender

wifi didn't reach my room

very basic room no breakfast surrounding view from window.... rundown parking lot

location. pool (albeit very small). staff.

the pool was nice after a day spent walking

wifi only worked outside of the room(s).

there is free parking and the room had air conditioning and a tv, but that's about it

charge a ridiculous price for bottled water in the restaurant and lost my laundry for 2 days

parking to far from our room

facilities have seen better days (old), and the parking lot was disorganized.

the pool was nice!

the 2 pool areas & staff are great

pet friendly, we had our cat with us

the pool and gardens outside are maintained extremely well

hotel, pool (temperature controlled) and greenery, great rooms, great service

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

wifi signal was weak

the superb little pool at the back of the

breakfast included was fantastic and the wait staff was attentive and friendly

wifi worked one day although poor connectivity and did not work at all the next day

the bar makes the best cappuccino (and they bring it to the room)

staff, pool and bar

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

would have also been nice to have a coffee maker, mini bar, or at least a room service menu in the room

wifi quality is really bad in the room, i had to be in some online meetings and had to use my phone

breakfast is unbelievably generous and delicious

i will definitely return, but book a room overlooking the pool area

spa was also

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

the wifi, staff & location were good.

close to historic center with good wifi

wonderful pool, quiet room, and good wifi

room need some updating. wifi didnt work in the room.

wonderful pool, quiet room, and good wifi

food was delicious, and there were a lot of breakfast options included

nice place with outlaid garden, pool, bar and restaurant

the swimming pool is fantastic

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the pool was great for my kid--safe and great atmosphere, while we parents chilled out.

the swimming pool is very clean the surrounding very nice and nitty

great breakfast buffet

great pool with infinity ledge and apprx 25m length for laps.

could be more people helping to serve food and drinks around the pool area and also clean up when other guests

wifi was bad - beds are hard and not confortable - walls are very thin, you can hear the staff

pool does not get much sunlight, not much management can do about it but maybe have a heated pool

good room service

balcony overlooking the pool.good aircon.

pool was not so clean

place, breakfast, hospitality.

the food, the room the wifi

the water in the swimming pool was perfect

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

i wanted an authentic mexican breakfast and i feel the hotel offered it

the spa was also absolutely amazing one of the best massages i have ever had

they went out of their way to accommodate early check in, arrange airport transfers, etc

breakfast was wonderful. beautiful romantic spot

the moment we arrived, we were amazed at the attention to detail from the parking attendant to the concierge,

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

sad was couldn't have stayed longer to enjoy the lush grounds and pool

there is a nice pool and food is served outside the rooms, which was a great touch

the pool and gardens are beautiful