the kids club was great

chef did a great job in preparing food staff were friendly and helpful ace gym

wifi, good breakfast, value for money with gym and pool

spa facilities come with the price of the room, with a large pool and workout gym

the parking is a bit confusing.

used towels on the floor near the over flowing laundry bin and hair on the floor near the changing lockers on

stunning view, gorgeous bed, spacious rooms and really nice plentiful breakfast

the leisure centre can be busy with kids which wasnt a priblem however the age restriction on the jacuzzi is

lovely breakfast with plenty too choose nice staff.. well equipped gym , large swimming pool

swimming pool was a big hit with the kids

the room was comfortable. the dinner in the bar was stunning

could do with improving wifi .

spa was gorgeous, bed was comfy

especially the breakfast staff were outstanding

great views of the marina and close to killaloe for a walk around without the hassle of parking there

did not have breakfast but the carvery lunch was just perfect

kids running up and down corridors till at least 11

were loads kids (teen agers) were staying the same floor/section of the hotel and next to our room, they were

breakfast selection could be better as it ran out of pasties so didn't get any

limited room service offering if arriving late

it seems the main parking lot is also a loading dock and where all the dirty laundry is stored, which is a

we especially enjoyed the sauna, pool, and laundry facilities

told no, then we were told that the only way we could get food was to go up to our room to order room service

unfortunately it was only an overnight stay but we availed of the bar for dinner (excellent ) and breakfast

room was very shabby and the wifi was poor

the room and the bed were really good and being able to get my laundry sent out was a huge help

experience from booking, check-in , the room, room service was outstanding

almost like done on purpose when everyone was already in bed, woke up and scared my kids

bar and the lobby was a little too warm for my liking - that s a personal thing really

small but very functional gym

great location. beautiful room. wonderful breakfast and gym facilities

if the pool was open

staff, parking, pool, gym all facilities were fantastic!

the staff are always friendly and welcoming and the pool is a firm favourite with my kids

but the gym closed a bit too early

we loved the coffee bar and we appretiated the free laundry service

the pool is very small

was lovely, we did think the spa was originally part of the hotel and we could tell from the minute we went down

room service good and non intrusive

room service next morning was on time and our food was exceptional

hotels amenities were easy to see and take advantage of - i was not sure if there was a bar or laundry service

there is no laundry service on weekends

had 3 incidnents (dirty room/bed linen, no laundry, and a water smelling chlorine)

emergency exits blocked by laundry trolleys, not good

no room service menu (for dinner) in the rooms

then the entire hallway was lined with bags of bed linens awaiting laundry pick up

pool area very cold

just out of town near a shopping centre your. normal big hotel great pool and gym connected

very clean swimming pool facilities free wifi in the

they seemed far more focused on getting the room service orders out than on the customers actually in the

beautiful view. friendly staff. beds so comfy. two adults plus two kids 12 and 6

everything was perfect only that room service made a lot noise early morning outside the room

gym was quite small, but still got a decent workout in :)

great service start to finish! amazing breakfast

complimentary kids club

nice walk to city center and drop off dry cleaner/laundry 2 min away

persons (early 20's) drinking, shouting, using inproper language, so no dinner for family with kids, we needed

friendly staff. room was spacious. breakfast was good. parking and wifi were a plus.

decor, broken fittings, poor wifi, poor shower and sink

staff was very friendly and helpful, lots of parking

no onsite laundry

just a couple of things to note is laundry facility and a room fridge isn t in the room

pool, spa towels free of charge

location,wifi and easy parking. very friendly hospitable staff

we were also able to make use of the pool, spa and sauna facilities

big room . friendly staff. good laundry service.

they even did our laundry without charge and had it back in hours

would have been great if there was some self-service laundry service

dirty glasses, cutlery, and laundry lined the hallway outside our room on ground floor, looked like cleaners

playground and little fairy fort for kids and pool and spa for parents

was too warm and was on same corridor as laundry room

location, friendly staff, we ate in the bar - there was a good choice and the food was to a high standard

the pool

wonderful buffet breakfast

hotels have scrapped room service charge if guests prefer to eat breakfast in their room, h & j haven't

the bar manager attitude in residence bar,late night in the night

cold plates for breakfast buffet.

room, food, golf and spa were wonderful.

leisure facilities including pool, jacuzzi and sauna were beautiful bright,clean and very well kept

poor wifi

close to laundry, pizza, groceries, etc , not to mention on sight restaurants

we arrived we inquired regarding availability of laundry facilities and were told there was such adjacent to

pancake machine went down a treat with kids.

how clean the rooms are and good room service good location

the bed was great and the kids said the pancakes were unreal