used towels on the floor near the over flowing laundry bin and hair on the floor near the changing lockers on

the leisure centre can be busy with kids which wasnt a priblem however the age restriction on the jacuzzi is

the reception area could do with changing - especially those leading to the swimming pool and gym area - they

wasn t a lift to upper floors,we had a member of our party who could have done with it wifi was

river, very large room with comfy bed, great shower and bath, onsite restaurant and free use of spa and swimming

also /very hot freshly cooked and beautiful hot soft fried eggs which can be difficult for room service to

breakfast was very tasty and ample, good start to our day.

the property is right next to a harbor and has a nice spa on the grounds

free onsite parking

ordered room service, waited 1

on way to out lodge there was bags of laundry on path for days. it was unsightly

having a kitchen was a bonus

my kids want to go back already

the breakfast was exceptional, good quality produce, cooked to order and a range of cereals, breads,

the spa was excellent and very convenient

facilitated late check out and were friendly

for kids closed at 630 and then adults only

i have stayed here many times.it's close to town, has a restaurant, bar , gym and swimming pool.

it was a very beautiful property with a great restaurant. wifi worked well.

location with ample parking

friendly staff good food very good gym

very happy with room, with wifi and with things in general.

breakfast selection could be better as it ran out of pasties so didn't get any

wifi was very weak, or not working at all

no wifi on my room

it seems the main parking lot is also a loading dock and where all the dirty laundry is stored, which is a

we especially enjoyed the sauna, pool, and laundry facilities

i gave the wrong room number when ordering room service, and the girl at the bar was so helpful and kind when

it was perfect for pets

bar staff accommodated our take-away dessert request for kids

the room and the bed were really good and being able to get my laundry sent out was a huge help

wifi was patchy, which was surprising for a business hotel

the room service menu had great variety and the free parking was an added

walk back from the locke bar was a little scary because of groups in front of a housing estate

great location, lovely room with river view. very comfortable bed. lovely breakfast.

the staff are always friendly and welcoming and the pool is a firm favourite with my kids

also staff and kitchen were over stretched, service very slow at teatime/ dinner

the bar food was mediocre.

no kitchen after 9

bar staff were so lovely and kind

we loved the coffee bar and we appretiated the free laundry service

gym facilities not at expected standards

the concierge was particularly nice and friendly with the kids, but otherwise the staff were overly professional

the staff really go the extra mile accommodating every request from my two young kids

spa facilities were closed for maintenence the gym was ok but it was hard to find it early in the morning without

emergency exits blocked by laundry trolleys, not good

hotels amenities were easy to see and take advantage of - i was not sure if there was a bar or laundry service

there is no laundry service on weekends

had 3 incidnents (dirty room/bed linen, no laundry, and a water smelling chlorine)

having different wifi hotspots in the reception/restaurant than in the bedrooms.

nice walk to city center and drop off dry cleaner/laundry 2 min away

woken up late at night by staff loudly knocking and calling several times on another door with room service

staff price free wifi hotel parking location restaurant@bar in premisses nice sitting outside the

this is a nice hotel, with a decent room, good wifi, nice breakfast and staff that are willing to sort out issues

bit i know for safety reasons but i think there should be a lock that an adult can take off if no kids in the

great facilities especially pool for kids, restaurant was lovely

the gym equipment is outdated and needs an upgrade only one floor exercise mat

paid for late check out but had to go back to reception to get room card turned back on.

got pizza on room service, was a little under cooked

breakfast excellent, and waiting staff so helpful and friendly, reception staff so helpful, pool was great for

just a couple of things to note is laundry facility and a room fridge isn t in the room

no onsite laundry

maybe just that the gym can look into the pool

size of my room, how clean it was, plus the pool , steam room. breakfast certainly good

leisure centre worked out great for the kids and wasn't busy

then the entire hallway was lined with bags of bed linens awaiting laundry pick up

we particularly like the secure parking which was underground

the food in the bar was very tasty. great selection and the service was very fast.

there was no proper bar to have a few drinks..its more of a restaraunt

car parking is under the hotel and is secure at night and free

dirty glasses, cutlery, and laundry lined the hallway outside our room on ground floor, looked like cleaners

would have been great if there was some self-service laundry service

they even did our laundry without charge and had it back in hours

big room . friendly staff. good laundry service.

kids club was fab, the breakfast was lovely.

close to laundry, pizza, groceries, etc , not to mention on sight restaurants

we arrived we inquired regarding availability of laundry facilities and were told there was such adjacent to

from the dinner to the breakfast it was delicious

parking, friendly staff, good breakfast, clean & quiet bedroom.

room service was friendly

the staff went above and beyond for our stay. super friendly and super welcoming to kids

liked to size of the room and the quality of wifi

the manager was nice enough to squeeze my kids into the pool schedule

kids club available that i wasnt expecting

spa was also really pleasant

was too warm and was on same corridor as laundry room

there was a problem with one of the wifi routers and not only did the hotel immediately start to work on the

plenty of parking and easy access from the motorway

swimming pool and spa a must

hotels have scrapped room service charge if guests prefer to eat breakfast in their room, h & j haven't