but they offer you coffee all day, instant coffee not regular coffee; it does not have a laundry service; the

wifi didnt work for a couple days

because we were only staying overnight we had not time to try out all the facilities but the pool looked

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

food was good but pricy, the poolside bar offered met nachos at 20 usd for a less than special plate of cheese

the views, the pool, the spa.. the restaurant , the distribution of the property

the pool was dirty

we were in the lower level next to the swimming pool and we could hear people passing and taking as well as

the location was great for my purpose. the pool area is very pretty, and the room was big.

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

didn t eat breakfast lines were too long

looked for other hotels but you have to find parking and walk far to get to the hotel and i have kids so that

location was nice and easy to find, they also validate parking

few minor details, the pillows are worned out, there is no direct entrance from the underground parking to the

breakfast was good, staff members helped you out with it.

egg was not part of free breakfast. you have to order it and pay for it.

the breakfast is good, they have free parking the location is very good.

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

the free laundry

the complementary breakfast is good and tasty

and the breakfast could ve had more variety and the fruit less frozen

delicious breakfast. loved the chilaquiles!

the location and the breakfast

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

i didn't like that it was missing a hot water boiler and a changing room in the gym/pool area.

service at the pool was quite poor and took a long time to arrive and charged us 2 extra beers that we didnt

pool size

good gym and pool

room was very spacious, enough storage for our one week stay, the gym was a plus and the view from the terrace

i like that it has a bar and restaurant on the entrance

room service is awful and pay no attention to clealiness whatsoever.

hit and miss wifi

room service was not good, will call for ice (ice machine not working) or towels, sometime they

the amenities are like the laundry room was exactly what i needed

we didn t have breakfast. we had another event near by, sorry i can t rate breakfast.

great amenities in our room, like a sofa coach, a kitchen

was great, the rooms are spacious and well equipped, perfect for longer stays with kids, good breakfast included

and pet charge is too much

a great advantage was the possibility to do laundry in the hotel's laundromat

cost for pet was quite high, $2000 pesos for one night.

the beds were comfy and clean. breakfast, when not too busy, was great.

i prefer the bar soap at the bathroom instead of the liquid one you use for the shower

free upgrade to a suit, great modern rooms and lobby. the free breakfast was also very good.

staff is slow - check-out, getting laundry took way too much

gym

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be

they speak english but the room service didn't speak much english

very nice employees and fast room service.

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

location breafast was good nice pool

didn t like that during the weekdays they don t clean the pool

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

location, good parking lot, nice pool, great atmosphere

some rooms have bad wifi signal, some rooms need improvements and the gym could be better.

was no a good wifi signal in the room i stayed originally

the gym and fitness area needs some maintenance that correspond to a hotel of this category.

wifi, noise isolation

- parking: i arrived thursday evening and was told there was no more parking available because they

staff, they put me out from breakfast, bar and common areas while i need to work

i love the breakfast

couldn’t do early check in and late check out

early check in accepted

24 hour room service is not available

parking, easy to find location, pet friendly, good breakfast served starting very early, very comfortable beds

they had a restaurant and bar on site so we thought that would be helpful since we had to hit the road the

pet friendly

but room service was available

i like the multiple options for room service and the morning chef was exceptional at making hotcakes and omelets

excellent breakfast!

the pool it s a little small

the speed of the elevator very fast but funny for my kids

pool and rooms excellent

location was great, we didn't try out the breakfast but we hear it's very good

front desk personnel were very polite and and room service on point, valet parking one of

very friendly staff, close to restaurants, easy access to parking

gym was well lit with natural light instead of the usual hotel basement

the bar was under construction

wifi was often unstable.

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

slowest wifi on earth

customer service was not that great except for the bar tenders, they rocked.

location, breakfast, big room, good tv amazing view

bartender at the bar sierra madre

no swimming pool

free parking

i didn't get a free breakfast. that should be included with the hotel price.

convenient location. free self parking although the garage needs updating.

selected this hotel because of the kitchenette, but there was nothing in it (no dishes/cutlery, etc

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

wifi was present but immediately after connecting it would disconnect and disappear on all my

no wifi, thermostat

wifi

no usb connections no plastic bags for laundry.

friendly staff parking good breakfast

rooms are very clean and comfortable, also breakfast buffet was really good, so many variety of food for a cheap

gym was smelly and no water into the water despenser for both days

great location, awesome price, very nice rooms and the kids loved the pool.

they did loose my laundry however found it next day

waited way too long for lunch entree and had to signal for coffee refill at breakfast

hotel didn t have room service

the gym was good

bar atmosphere it s not that great, needs more like bar appearance/look

laundry is delivered in the evening of the same day (very convenient)

they said they'll give me complimentary laundry but charged

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

could not be controlled from the room, had to seek hk help the laundry service is sloppy

the pool is heated and the view from the bedroom. very comfortable bed and friendly staff.

breakfast buffet and room service were top notch. service was highly attentive. excellent views.

no swiming pool

the room service food portion sizes.

the room and it's interior was awesome. the room service was excellent.

need a pool for the kids! monterrey is so hot

lobby before entering the room, inside the room it has a great view of the mountains and of the pool

quiet place/ gym/ pool/ nice area around

maybe they should have some guards by the pool making sure is clean and there are enough towels

wifi slow

location if you're hanging out by fashion drive/san pedro garza garcia, ample bedrooms and great breakfast

parking lot

rooms are very nice. staff very helpful. spa was excellent.

cleanness and paper napkin for room service at breakfast.

spa dosent be for the residents it s open to every one and dosent have space and dosent have pool

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

more pool loungers, washing the corridors carpets.

wifi connections were weak. i had to move closer to the hall way to get a stronger connection.

bed was comfy, the room was clean and had what i needed to work - a desk, wifi, fridge etc

there was tight traffic, the roads very narrow and parking garage was very narrow as well.

the breakfast

food , not very helpful girl at breakfast .

the breakfast is not good, and the area wasn t clean

shocking breakfast , no tea , orange juice dispenser not working

wifi was good but had a couple spotty

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

parking is very uncomfortable

wifi

and the wifi didnt work properly it disconnected continually

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the wifi was very good when working (90% of my time there in 3

the property was nicely staffed. breakfast was delicious and always well stocked.

i was not able to use the facilities like the pool or the gym but it is nice to have those options

star hotel , i'll rather rate this hotel a 2 star it's old not very clean, no room service

wifi is awful, no hot water, shower head looks like 10 years old, cable looks awful, grainy image

very clean, pool area and gym were fine, breakfast was sufficient

need to improve room service, no tv remote control, towels and coffe in room.

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

they charged us 60 dollars for laundry. racism

rooftop pool terrace was amazing

we didn't have time but they do have a restaurant, pool and gym on site

good views, large rooms,, nice breakfast, good equipment in the gym. it is a new hotel.

despite the listing there is no laundry service at the hotel

wifi condition is terrible

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

the wifi is really good and i can't wait to book here in 3 weeks

wifi route cofiguaration need update

good breakfast, very friendly staff and comfortable rooms.

the hotel has a free breakfast, as well as free computers and printers

option if you absolutely need an indoor pool at your hotel and you also want economic pricing

leaking air condition, had to pay extra for dental kit, wifi does not work on phones

breakfast, staff, rooms, everything was great but you ll should put a fridge on the rooms.

location, staff, super clean, parking, safe place

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

the wifi was really fast - i actually regret not checking it - but that gives you enough

wifi is good,and hot water

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

great location comfotable big room, nice simple breakfast

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

the breakfast could be better

the garden the pool and the view and the kitchen

wifi very unstable all around the hotel. reception and restaurant staff are not the friendliest.

it s comfortable, location is good, staff is nice and the pool area is pretty

i loved the swimming pool. i was very lucky to get a good room.

the pool, jacuzzi and gym were better than we expected and the whole interior is peaceful and quiet

also a little fridge and enough parking

location and good parking, good restaurant. nice personnel.

it would have been nice to have a full breakfast. and coffee and teas in the lobby

breakfast is very poor, they offered one piece of bread and one (yes, only one) cup of coffee

breakfast was poor, that is not a breakfast

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

also, they were building the new parking lot all night outside our window, we didn't manage to get any

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

parking lot is sufficient

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

in the restaurant of the hotel, the breakfast was included but, unfortunately, one day the service was surpassed

wifi big room good room service

breakfast was very

room was comfortable, basic breakfast, 24hr reception.

breakfast is only coffee and we come not top late

the hotel has not wifi and the staff is rude

breakfast included was not worth the price and the bathrooms were not accommodating

old beds but good free breakfast

area of the hotel, the wifi connection is really poor

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

the food could be a lot better and parking is good however on a very lower level.

the breakfast is delicious and it is super close to the mall

can breakfast be available for a longer period instead till 10am

parking in the basement: could use better visual aids like signs telling you where your section is

was horrible, check in was late no parking at night, multiple transactions taken out of my account that were

location, clean,pool, food

the wifi connection is pretty bad. if you come to work, stay in a other place. it s awful.

the breakfast. thank you!!

were not wifi - respect for the price of the booking- there is not room service

nothing work, nos did the laundry or the box

great staff clean room simple breakfast

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

it was clean and having complimentary breakfast is the best. great location too

the breakfast was the standard continental and very good.

room service does not work

attentive room service and the swimming pool was nice

also the free wifi is very low speed and useless for streaming apps

pool area looked like it had been forgotten

room service

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

didn t like the parking

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

the mini bar was empty, we must have called three times to get it refilled, which never happened

service at the bar was extremely slow

bar soap was hard to get out of the wrapper, especially with wet hands

meant that i could not eat breakfast at the hotel, they refused to serve me a basic breakfast as room service

wish there was a pool and they charge for room service every time.

i enjoyed the facilities such as the gym. the breakfast is also great.

shuttle availability could be improved, i did not know we had to get reservation for that even if

very convenient near all terminals of the airport and it includes a very basic but quite decent breakfast

airport shuttle more or less 24 hours

location and breakfast

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

wifi is useless, can't connect

wifi did not work at all even though i had to work

bed was very comfortable, bathroom stole the show with the spa suite - wow

good breakfast and nice staff

location and shuttle services to airport

breakfast absolutely not up to the standards

the continental breakfast has good options and the service is also good

no free breakfast

secure parking and cleanness

i did not like the smell of the room. i struggled connecting to the wifi.

the breakfast is good and delicious

i reserved, their site said that they had a secured parking lot which was extremely important for us

it was in a private sector & i loved the breakfast.

breakfast and no wifi in the room.

weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to

breakfast only included fruit, coffee and bread

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just

wifi a bit spotty

it have pool

i got a ticket for parking in front of the hotel

location is great, and lots of parking available. pretty standard rooms.

was nice, rooms are cleaned and comfy, pool, gym and the business place was available with good wifi wich was

location was great. parking was in front of the hotel.

view, cool zone, but bad wifi, a good point is that include breakfast, it's not a big deal but it's great when

location is very good. decent sized room. has parking.

the parking lot is small and hard to park in and good luck getting a good spot outside of the building,

parking, big trucks are hard to get them inside parking garage.

the parking in the building is a real torture, you need a lot of skills performing hard manouvers if

the breakfast was very delicious

the hotel needs a bit more parking space.

shuttle picked us up at 1am

to old, no jacuzzy, need remodeling... no umbrellas by the pool

great location and breakfast

also, free shuttle to the airport, with a good selection of stores and restaurants beside the hotel

nice and comfortable rooms, clean, good breakfast, closed to the airport, but quiet

the value for the money increases if you intend to use the gym, pool, etc

easy to find soemthing to eat around it's location, comfortable, clean and rather quiet, good breakfast

it was clean and confortable. the breakfast had a good variety of food. staff is courteous.

we had to ask for dryer in the room, laundry coins sold, but had no soap

great value including parking and breakfast

the restaurant and breakfast

conditioner works in all the hotel, many hotels cool rooms and común areas, restaurant offers breakfast buffet

the breakfast option was excellent

laundry service

the laundry service

from the courtyard and pool

the gym was very dark; needs more sunlight.

the front desk staff and the guard at the parking lot

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

the breakfast was very good, the laundry was neat, and the pool area was relaxing

ample choice for breakfast

breakfast is really bad and with no choices.

rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine