breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

it is located right in front of the beach the staff was great, nice customer service the breakfast buffet was

didn't like that i didn't have wifi in my room, when i booked my book from the untied stated i was told i would

a lot to do with a family with kids

though the price goes up, i am really unhappy with breakfast quality and very dirty of swimming pool

pools were nice and clean

great staff, great facilities, great bedroom, great massage, great breakfast

breakfast was awesome, and the staff was super nice and helpful and the bed and sheets were super

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

i would not qualified the spa there as the spa you imagine when you ear the word

paid for breakfast included but the breakfast included was not the buffet but a plate with a few typical

by the pool for over an hour and no one offered me service, despite their website saying there was

the complimentary breakfast was fine but minimal given the cost of the room

we liked the pool area to relax, but didn t see any service

they host weddings and events, so the pool area was loud and with lots of construction workers as they were

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

like a text whether we want the room cleaned, providing an extra blanket, and the freshly made breakfast

slap dash breakfast, no list available and non of the staff speak any english so a little difficult

breakfast was pretty amazing, the staff was wonderful and it was really clean

was clean and cute, staff was nice, breakfast was very good

the staff was really nice and also the free breakfast was really good :) thanks

was a really nice place for a morning walk, morning coffee and it was a great place for the kids to enjoy

the best part is the hotel offers free parking

only complaint was the room next to ours there was a young family with kids that were pretty noisy

toilet stinks, the swimming pool was full of bugs, i booked for breakfast included and at the end wasn't it

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

some people brought in kids to play and that was annoying that the staff did not ask them to monitor and leave

breakfast was perfect

the bars of the monkey bar in the kids area are loose and kids can fall

on the other hand, the bar they have is something small

system for getting pool towels or parking is a joke

breakfast was very good

wifi in the rooms, no hot water in shower, jacuzzi and laundry facilities are not available like

it was clean, quiet, easy car parking, great breakfast included and the staff was friendly

week wifi in rooms but very good on patio.

beautiful building and gardens. breakfast was delicious

wifi was only available in the halls and not in the rooms and it s five blocks away from where

marina and her staff are always attentive but never intrusive and breakfast in the courtyard is a perfect start

things we liked about the hotel: clean rooms, hot showers, drinking water provided, good wifi, delicious

very good breakfast

really enjoyed the location, setting, staff and excellent breakfast

breakfast is prepared fresh to order and her omelettes and the homemade marmalade is fantastic

it is possible to pay for laundry services

it's a beautiful old villa with a lovely garden and the breakfast is great

- the breakfast was included and wonderful

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and

the front desk arranged airport travel and laundry for us

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

we came back to the room really late (11 pm) and they were so kind to turn on our fireplace

the room was cozy and room service impeccable

friendly and helpful staff, fast laundry service

free laundry

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

wifi is a bit spotty- it is almost everywhere in guatemala so no surprise

a 5am start), and their laundry service was quick and could be done overnight

no ice or bar fridge available

hear the traffic very well and the requirement for a vet certificate and $15 per night for a pet should be

location serving food take long time because kitchen downstairs

the breakfast was good. the coffee in the coffee bar is great.

room was clean and everything was nice, only there was no chair in there besides the bed in the spa room

perhaps there should be a recommendation to bring compact cars as parking space and entrance to them are quite

breakfast was included and very good every day we had it

the rooms are comfortable and well equipped, the staff are warm and friendly, and the daily breakfast was

the breakfast was delicious and they let us leave our bags while we did the acatenango trek which was

free parking across the street in a secure lot with a ticket from the hotel staff and within a few

it s palatial but also boutique and unique, has a gorgeous sitting area, a cute pool, and incredible terrace

the roof terrace is a highlight and having breakfast up there was lovely

the wifi could be better.

property and rooms, big fireplace, beautiful bathrooms, loved the rooftop terrace with mountain views

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

room to noise they never gave me the wifi password

small parking lot

my husband and kids said they had the best burger ever

arrange private transportation, you do not want to drive in this city and while there is safe parking within

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

breakfast was great

the breakfast on the rooftop was wonderful

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

breakfast area was nice

convenient location, lots of small areas to sit down and chat, great breakfast too

it was my first time in guatemala and the breakfast had all of my cells excited

location and facilities. renewed classic palace. great breakfast

a swimming pool would have been nice

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

parking is 2 blocks away (plus they have free transfer)

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

no parking site.

wifi was spotty so watching tv at night was frustrating

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

laundry serv is available for a small fee

i don t recommend booking a shuttle or doing laundry through the hotel

reasonable laundry service too

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

the advertised plunge pool doesn t exist. it s just a pool.

have a very nice swimming pool

pool also, but small enough that i'm not sure you can actually swim in it

the wifi is terrible, drops out every 30 seconds

didn't like the fact that you had to call for the parking door to be opened and the parking entrance did not

location, on the edge of the city centre - walking distance to coffee and laundry facilities

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

friendly staff, cheap breakfast and laundry

room, friendly and competent staff (they actually separated our wool from other clothes at the laundry), lots

friendly helpful service. early check in allowed. comfortable . nice breakfast

breakfast same daily , need to add more items

staff, nice building with garden, good furnished and cared rooms, nonstop reception, good wifi

free breakfast, staff was friendly, room was clean every day, & free parking with a big gate & security patrol

laundry service just around the corner as well

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

good laundry service around the corner called 'cafe siete' if you need it

good location, price, and breakfast

the wifi signal was weak.

everything but the spa was out of service for renovation

there's a mini bar the drinks in which weren't cold enough (the coke foamed in my mouth)

breakfast is beyond and the indoor/outdoor courtyard throughout the hotel make this place truly

room service finished at 9:00 pm, maybe until 10:pm will be perfect.

nice rooms, extremely comfortable beds, secure and spacious indoor parking at the property.

2 large pools , parking available nearby if needed

the bar area is a bit dated/closes early

the pool specifically and the view was very nice

what we found to be most exceptional was the pool, gardens, room service (see photo below-this was less than

preferred a room close to the pool and didn't know how to request it

we used the laundry and spa services, both were super great

they have laundry available

we also used their laundry service and it was extremely fast aswell as cheap

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

the hotel and spa are beautiful

you can getvyour laundry done across the street

location, super comfy beds, friendly staff, good set of toiletries provided, with aircon and wifi

the breakfast is good, the cleaning and fresh toiletries

the ladies at breakfast were helpful and the food was delicious

excellent breakfast,friendly staff beautiful garden good wifi hot water,quiet.

it would also be nice if pool towels were available at the pool

lovely design and great spa with excellent massages.

- no wifi in the room

facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played

the pool and hot tub were lovely and warm

laundry service was the worst

they did change the room, however it was right next to the laundry room which meant

also, advertised a pool

the pool and breakfast are not onsite as others have outlined

wifi works in the room

they do laundry on site too for a very reasonable price which is very handy

they also offer meals, laundry service, and airport shuttle although all three are extra cost

they have a own laundry and they wash everything after a customers visit - even the blankets

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

i also got completely ripped off with my laundry and charged $120 for a few

the worst included breakfast ever - 2 toasts, butter and jam. no wifi in room.

no parking on the actual property

staff were pleasant and they can provide parking and take you there with a shuttle

room for without knowledge was right next to the kitchen and just a few meters next to the street and right up

no wifi between 12-7am

breakfast was great, and all staff were helpful and lovely

the kids to swim comfortably, the room floors were a bit dirty, and milk for coffee and juice at breakfast were

wifi and cold water!

very nice room, good location, good breakfast and free parking

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

laundry is located just 1 minute from hotel

my room was right above the laundry room, don't was loud at times

the breakfast delicious

the wifi became an issue as i work from home. other than that the stay was excellent

place was really clean and the staff was amazing, i never had a problem with the wifi

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

very good breakfast

good breakfast included with a great view of the volcano

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

the location was fine and the laundry service offered was good.

the affiliated spa and massage service next door and it was a very uncomfortable experience

breakfast simple but good, wifi good downstairs, not upstairs. bathroom nice, big shower.

wifi wasn't constantly good, but okay.

chair in room, no closet, wifi sketchy, bed not comfortable and hair all on sheets, didn't look clean

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

the room was clean and comfy and breakfast was good

wifi was unreliable, and the room had an old, musty smell.

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

great location. wonderful breakfast. very helpful staff.

there was a broken window that didn't open and one window that opened into the laundry room

great location. lovely staff. laundry was done very well.

wifi is on and off

the kitchen is located in the lower terrace with a fridge available for guests and a supermarket just

cleaning the fact that we had our own kitchen living room and garden to relax also a terrace was

great hotel, good location and cheap laundry service !

location, very clean and regural room service, hot water, very friendly stuff, quiet and

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

wifi would sometimes cut out, but it was good for the most part

no room service or other amenities , no water to drink

wifi signal was poor in my room.

expect clean bed room and nice breakfast and working wi fi and someone opening the door when you come late and

breakfast was included every morning which was a nice bonus

shower was warm but not hot, wifi didn t reach the rooms

wifi was really bad

the hotel is in a perfect location 2 minutes walk from everything, market, supermarket, laundry and restaurants

in room 101 i stayed, it was close to reception and laundry area so hear washing machine as well

nice, clean rooms, very quiet. wifi was perfect too!

the only thing was the wifi signal that at times was slow and would not connect at times

the wifi worked really well & there was a smart tv in our room

first room i was assigned was in a dark corner next to the laundry room

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

placed next to public coffee and laundry room

laundry available per bag, small or big so not per piece

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

is super nice, you can see fuego the shower is warm no key but always someone at the door breakfast included it

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which

wifi was not working most of the time or more than super slow when working

breakfast was a let down

breakfast included - it's just a coffee

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

quality cotton bedding and there are laundry

good customer service resourceful and friendly my laundry was done ( for a fee)

great price for doing laundry

wifi dont work in the room bed is hard

laundry is more affordable elsewhere

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

they offered laundry service with a affordable price

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

we used the laundry service which was very quick and the clothes were lovely and clean

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

the wifi sometimes stopped working for a few minutes but then it was good again

also they charge 40q a lb for laundry which was literally outrageous

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

after the upgrade, wifi is not stable enough for videoconferencing

the room off of the bar is noisy

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

they offer laundry services for 3-6 euros, depending on the load

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

the laundry service shrank/damaged my clothes beyond repair

couldn t do laundry because it was saturday night and there is no laundry on sunday

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

speedy laundry service

it had wonderful kitchen and laundry facilities

they also do laundry for a good price

they have laundry service

cheap laundry, it was actually cheaper than nearby laundry places

laundry service across the street and center is a block away

breakfast which can be taken in the downstairs cafe or the rooftop has a choice of set options

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

hotel has restaurant and bar on site

unable to shower after a long travel day caused significant discomfort, especially with young kids

place; beautiful courtyard with seating and a fire lit in the evenings as well as two indoor bar areas (generous

close to a bar (party hostel) so thursday, friday and saturday it's party until 0300

there's a restaurant and a bar at the hostel

beautiful place, great bar area and outdoor are

the breakfast consisted of a platter of fruits and a little pancake

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

great hot water shower, amazing linens and excellent wifi

wifi was a bit slow

another big plus was the free breakfast

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

a sound of a laundry next door.

laundry service

great food and bar here too

a separate check-in area in the front of the hotel apart from the bar would have been less chaotic and easier

they also offer a laundry service which was quick and well priced

laundry service was clean(after volcano hike we really need this

they even offer a cheap laundry

fair price. good and speedy laundry.

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

you ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

my laundry was done and folded for a very reasonable price

in house laundry service was quick and convenient

good laundry service

for an extra charge they did my laundry and it was much appreciated

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

they also offer a laundry service with fair price

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

are basic but clean, smells like fresh laundry as soon as you enter

breakfast was delicious and the location is great

breakfast was very good

great coffee and breakfast at the cafe cafe just 2mins away

the breakfast was delicious

only thing was no iron in the room or laundry service. we managed.

is a very small thing but hotels often use too much smelly laundry soap or fabric softener

excellent laundry service (the best we had in 3 months in central america

laundry service and the beautiful garden and seating area

the laundry service was efficient and fairly priced

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

there is a bar next door and you are in the party until they close around midnight

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

wifi didin t cover the room

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

the breakfast was delicious

breakfast was great

the breakfast was home-cooked and well done

laundry service offered

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

laundry service good

clothes came back from laundry looking worse than before

staff were helpful with all our questions, organising tours, laundry etc

location is good, breakfast is great. employees friendly.

laundry and spa services were good and easy to get from the concierge

cheap laundry prices

loved the terrace, the attention with checkin, checkout, parking, spacious room with all needed

the wifi worked really well

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

is near the hotel that offers laundry and yoga classes

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

the wifi is very slow

breakfast was delicious

breakfast was satisfying n good service

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

internet in my room didn t work, i had to stand by the door to catch wifi

good wifi, hot shower, and very comfortable big rooms

very noisy kids running around screaming until after midnight

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

reception (men who did not care carefully about our needs and questions, women being far better) wifi difficult

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

the beds, showers, ambiance, wifi and daily filtered water were great

because of the easter week processions, their off-street parking became a real plus

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

the room was huge, the breakfast was awesome and all the staff exelent

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

breakfast was delicious

beautiful, impeccable, nice staff, amazing breakfast

more breakfast choices

they even helped us to send out our laundry to get it done

the wifi can be spotty inside the room but i left a staff member know and they fixed it!

parking is available on site

they also had parking, which worked great because when we arrived we realized parking was difficult in town

history of the building, room decoration, parking is included, spacious bedroom, comfy beds, friendly and

good laundry service

their laundry was slightly expensive compared to full-fledged laundries

they were nice enough to let us do a bit of laundry in their basin and had a great spot for hanging it up on

good location, nice quiet inside room. small deck upstairs to dry laundry.

kind staff, great housekeeping, good kitchen

the views from the rooftop patio are breathtaking while the bar and restaurant is of the highest quality

the walls were thin and you could hear people outside very clearly, as well as the noise from the bar downstairs

bedrooom opened onto dining area and the hotel bar pumped music out all day until 11pm which is only 2m from

staff listened to my concerns about hotel bar playing music so close to the one the one room downstairs and

staff and owner were fantastic and so was the location and breakfast

we did laundry and it came back same day

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really

breakfast was

perfect location, quiet, friendly staff and super fantastic breakfast

reserved a suite, the reservation said the room had a private balcony, a sitting area, fireplace, the images of