breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

beautiful garden, roof terrace. good breakfast.

not to mention there's a pool in the lobby itself

breakfast was awesome, and the staff was super nice and helpful and the bed and sheets were super

great staff, great facilities, great bedroom, great massage, great breakfast

also the pool isn't huge, has very few sun loungers and plays pretty bad music on a loop

by the pool for over an hour and no one offered me service, despite their website saying there was

the complimentary breakfast was fine but minimal given the cost of the room

only complaint if i have to have one was the breakfast isn’t good

we liked the pool area to relax, but didn t see any service

enormous room, nearby a shopping centre (large supermarket) and a very nice fresh breakfast!

slap dash breakfast, no list available and non of the staff speak any english so a little difficult

breakfast was good, very quiet hotel.

breakfast was pretty amazing, the staff was wonderful and it was really clean

like a text whether we want the room cleaned, providing an extra blanket, and the freshly made breakfast

you get to use all the facilities including a gym, sauna, jacuzzi, and three pools

people who were booked could not have breakfast until they were checked in which was 3pm

i had something booked 2-4 and when i came back the hot tub was located inside the gym and closed at 6pm

great place, wish we had more time. the heated pool with great scenery was amazing.

some people brought in kids to play and that was annoying that the staff did not ask them to monitor and leave

the hotel and rooms are nice but the highlight is the small interior plaza for sitting, eating breakfast,

parking place is a excellent

the breakfast was delicious as well

things we liked about the hotel: clean rooms, hot showers, drinking water provided, good wifi, delicious

breakfast is prepared fresh to order and her omelettes and the homemade marmalade is fantastic

breakfast was good the location was excellent the staff welcoming and helpful

the spa was quite lacking in appeal.

the breakfast was delicious and they let us leave our bags while we did the acatenango trek which was

also missed breakfast because it started too late for

breakfast was included and very good every day we had it

the outdoor area, with its small heated swimming pool, was a wonderful spot to sit and relax

pool to cold

pool very small

private parking lot was available though it was small, it was convenient

have a very nice swimming pool

no parking site.

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

wifi was spotty so watching tv at night was frustrating

parking is 2 blocks away (plus they have free transfer)

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

i don t recommend booking a shuttle or doing laundry through the hotel

reasonable laundry service too

laundry serv is available for a small fee

room, friendly and competent staff (they actually separated our wool from other clothes at the laundry), lots

free breakfast, staff was friendly, room was clean every day, & free parking with a big gate & security patrol

kitchen is there, but there are no utilities to use it, not even cutlery

building nice peaceful location, nice staff, everything was very nice apart from that the wifi was dreadful

staff, nice building with garden, good furnished and cared rooms, nonstop reception, good wifi

wifi in the rooms, no hot water in shower, jacuzzi and laundry facilities are not available like

gorgeous gardens & pool, friendly staff excellent breakfast!

had to take a shower i had to call to turn on the hot water, no bar, no restaurant after 4pm, no room

water the whole stay and i asked several times and they did not fix it, the weather was cold my kids could not

we especially enjoyed relaxing by the pool after a sunny day

a 5am start), and their laundry service was quick and could be done overnight

restaurant, friendly staff, good wifi, nearby parking lot

good wifi

no ice or bar fridge available

the wifi connection in the bedrooms was not good

the front desk arranged airport travel and laundry for us

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

do wish the bar was open longer

wifi can

didn't use the pool but would loved to

friendly staff, beautiful location, delicious breakfast

rooms were very basic, the bar extremely limited, the breakfast was just okay

no wifi between 12-7am

wifi not good on the room had to sit outside but that was fine as we had no table inside the room

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

the staff and room service is just top of the line

is a beautiful property in a quiet location, with a big courtyard, garden and a pool

design, gardens and understated but good swimming pool

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was

my room was right above the laundry room, don't was loud at times

laundry is located just 1 minute from hotel

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

the wifi was unfortunately very inconsistent.

wifi was not great- had to keep going to common areas to get connection

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

laundry service just around the corner as well

good laundry service around the corner called 'cafe siete' if you need it

great staff, excellent breakfast, comfortable place to stay.

however, we had 2 kids, 1 fully grown and one teenager to be

key to access rooms and parking with the app work with out problems

the breakfast buffet is amazing

parking on premises, underground and included in the bedroom rate

buffet) is phenomenal

beautiful place, large and safe parking lot

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

and security of the place, along with the convenience of having plenty of parking available and breakfast included

they didnt mention a q100 per pet fee and a q800 per pet deposit in cash needed

breakfast was very good and all staff were courteous and very helpful with directions and advice

we weren't aware that we had to pay extra for the pet

breakfast was great

the breakfast was fantastic

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

photos distort the size of the courtyard pool, which is just for decoration

the location was fine and the laundry service offered was good.

the room was old and extremely humid, and the wifi connection was poor.

wifi wasn't constantly good, but okay.

no hot water, jacuzzi didn't work, no wi-fi in rooms, no room service, no cable.

not a great deal of information provided unless we asked: breakfast time and location, wifi

they have a own laundry and they wash everything after a customers visit - even the blankets

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

they also offer meals, laundry service, and airport shuttle although all three are extra cost

they do laundry on site too for a very reasonable price which is very handy

there was a broken window that didn't open and one window that opened into the laundry room

great location. lovely staff. laundry was done very well.

noisy no wifi bad bed

we liked the kitchen space and the terrace upstairs

the kitchen could be a little better cared for - dish towels for drying dishes etc.

in room 101 i stayed, it was close to reception and laundry area so hear washing machine as well

the hotel is in a perfect location 2 minutes walk from everything, market, supermarket, laundry and restaurants

the only thing was the wifi signal that at times was slow and would not connect at times

the wifi worked really well & there was a smart tv in our room

nice, clean rooms, very quiet. wifi was perfect too!

it s palatial but also boutique and unique, has a gorgeous sitting area, a cute pool, and incredible terrace

taking breakfast on the rooftop with a view of agua volcano was magic

the roaring fireplace at night made my room extra cozy

is a very small boutique property so don t expect too many facilities and the pool is cold water

wifi was intermittent and slow at times - not a major issue though

i also got completely ripped off with my laundry and charged $120 for a few

there was some problems with the hot water, no room service and the wifi was spotty.

the bar at the front of the property was nice too

wifi was not always available.

the worst included breakfast ever - 2 toasts, butter and jam. no wifi in room.

great hotel, good location and cheap laundry service !

wifi would sometimes cut out, but it was good for the most part

location, very clean and regural room service, hot water, very friendly stuff, quiet and

no room service or other amenities , no water to drink

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

friendly and helpful staff, fast laundry service

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

free laundry

super friendly staff, wifi on common areas was very good

breakfast area was nice

a swimming pool would have been nice

location and facilities. renewed classic palace. great breakfast

it was great being able to use the pool at their sister hotel too

convenient location, lots of small areas to sit down and chat, great breakfast too

breakfast was very good

parking offered during the whole stay, a lot of staff ready to help

2 large pools , parking available nearby if needed

love the rooms and pool

restaurant is good and breakfast buffet is generous and varied

the space was clean and they provided enough towels, lounging areas and inflatables for the kids

place was really clean and the staff was amazing, i never had a problem with the wifi

good breakfast included with a great view of the volcano

very good breakfast

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

they did change the room, however it was right next to the laundry room which meant

laundry service was the worst

the pool and breakfast are not onsite as others have outlined

the facility offer pool, and doesn't have

pool not being onsite and a charge of you want to use on a second day was not highlighted to us

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

the wifi sometimes stopped working for a few minutes but then it was good again

also they charge 40q a lb for laundry which was literally outrageous

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

laundry available per bag, small or big so not per piece

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

laundry service is fast and a great price

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

they even offer a cheap laundry

laundry service was clean(after volcano hike we really need this

free filtered water and coffee/tea facilities friendly staff paid but very quick laundry

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

basic kitchen and a very good and fast laundry service

good customer service resourceful and friendly my laundry was done ( for a fee)

quality cotton bedding and there are laundry

great price for doing laundry

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

wifi dont work in the room bed is hard

it is possible to pay for laundry services

- the breakfast was included and wonderful

were super friendly, breakfast was good, courtyard was cute, and the view from the roof is solid

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and

wifi just worked alright

their laundry was slightly expensive compared to full-fledged laundries

they were nice enough to let us do a bit of laundry in their basin and had a great spot for hanging it up on

good laundry service

good location, nice quiet inside room. small deck upstairs to dry laundry.

kitchen could have been a little better equipped. there are minimal cooking utensils and dishes.

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

for an extra charge they did my laundry and it was much appreciated

they also offer a laundry service with fair price

location, rooms were clean, you could do laundry at very good price

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

are basic but clean, smells like fresh laundry as soon as you enter

great coffee and breakfast at the cafe cafe just 2mins away

the breakfast was delicious

breakfast or at least free bottled water & coffee in the morning.

breakfast was delicious and the location is great

wifi didin t cover the room

the breakfast was also very good

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

staff, rooms, atmosphere, and breakfast were all great

we can use also the kitchen for quick lunch

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

they offer laundry services for 3-6 euros, depending on the load

the laundry service shrank/damaged my clothes beyond repair

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

couldn t do laundry because it was saturday night and there is no laundry on sunday

cheap laundry, it was actually cheaper than nearby laundry places

they have laundry service

speedy laundry service

they also do laundry for a good price

laundry service was reasonable price

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to

they offered laundry service with a affordable price

laundry is more affordable elsewhere

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

the did an excellent an efficient laundry service as well

laundry service across the street and center is a block away

they also organized our spa treatment, which was exceptional

the rooms are very basic and the spa was closed

the breakfast was delicious

they made me breakfast and coffee earlier than everyone else because i had to get up early for a hike and they

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

location, on the edge of the city centre - walking distance to coffee and laundry facilities

friendly staff, cheap breakfast and laundry

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

you can getvyour laundry done across the street

on the second level were unable to connect to wifi but we were assured that the hotel is aware and they will be

the ladies at breakfast were helpful and the food was delicious

the central garden was a beautiful and relaxing place for a nice breakfast and for an evening drink

wifi also worked very well

location is good, breakfast is great. employees friendly.

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

large bathroom, hot water at all times and free breakfast

friendly, good breakfast, rooftop terrace with great views and great location and good

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

the tv got all sorts of channels, and the wifi worked well

the room off of the bar is noisy

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

we also used their laundry service and it was extremely fast aswell as cheap

they have laundry available

we used the laundry and spa services, both were super great

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

spa was reasonably priced (we went twice)

laundry service and the beautiful garden and seating area

only thing was no iron in the room or laundry service. we managed.

laundry service and attentive to things

excellent laundry service (the best we had in 3 months in central america

the laundry service was efficient and fairly priced

the walls were thin and you could hear people outside very clearly, as well as the noise from the bar downstairs

to be expected - the issue we had was being in room 7 which was right next to the check in and bar and wasn�

breakfast was so yummy

staff and owner were fantastic and so was the location and breakfast

staff listened to my concerns about hotel bar playing music so close to the one the one room downstairs and

didn't try the breakfast this time but it smelled amazing

very noisy, bad wifi. cold shower. no clean towels way too expensive for what you get

the location was excellent, and the breakfast was delicious

breakfast varies every day and it is served in the garden if you prefer

people it is extremely difficult to communicate with night reception ( maybe a course would help) wifi - not

breakfast included was pretty small and not enough for me

breakfast included - it's just a coffee

they prepared us a packed breakfast because we had to leave early in the morning to hike acatenango volcano

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which

were really good let us check in at 4:00 am and served us a good breakfast

they offer free coffee (you have to ask for it) and there’s a bar here at night that offers great drink prices

while breakfast was included in the very affordable room rate, the restaurant was quite expensive if you

the breakfast was tasty and the staff were friendly

the breakfast consisted of a platter of fruits and a little pancake

and friendliness of staff, bar with live music attached so if you want a quiet place choose another spot during

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

15 - a dingy room at the very back, noise from the laundry next to it

even the wifi signal is low

the second one didn t have a good wifi connection and i found two roaches on the room

wifi worked quite well :)

good stable wifi

cleanliness and comfortable bed staff are welcoming and accommodating they let me have a slightly late check

wifi

the daily room service is a nice touch

coffee - quiet and great view from the roof terrace - big room, fresh bed sheets, tv, great wifi, comfortable

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

also, the parking spot provided is only in the cabin

wifi best in public areas

also, the wifi really works only in the common areas

they drove us to and from the center of town at no charge did our laundry in just a few hours and even gave us

breakfast was fantastic and the chef amazing

breakfast was free but they did not tell us which meals were and which were not free so we

the hotel provided wonderful hospitality and served a delicious breakfast

our room came with breakfast and the breakfast was really good

because of the easter week processions, their off-street parking became a real plus

centrally located had parking

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

wifi not real fast, but strong enough

the wifi was also difficult to configure and then was slow once connected

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

clothes came back from laundry looking worse than before

also, their laundry service was fast and did a good job for a fair price

laundry service offered

staff were helpful with all our questions, organising tours, laundry etc

really enjoyed the coffee in the room too + the laundry service

there is a great and reasonably priced laundry service

free water, coffee and wifi was a bonus

i asked if they might be able to put flower petals in the bath, and when we came in they were all over the room

the included breakfast and fresh juice was delicious

fireplaces. location. staff

excellent and kind staff, good breakfast, comfortable rooms.

wifi was not great but not important for me at this location.

place to stay, the rooms are so pretty with fireplaces in the corners and guatamalen textiles on the beds, and

wifi didn't work in the room at all

we did laundry and it came back same day

only minor complaint is the wifi was temperamental.

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

perfect location, quiet, friendly staff and super fantastic breakfast

laundry was a little expensive although convenient

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

wifi, it was a nightmare to connect they start to play very loud music at 7 am when they start

wifi was sometimes down

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

), did the laundry for free

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

also, there is a fully equipped kitchen that is available for use

room was right besides the kitchen so it was very loud in the morning with other guests grabbing

wifi is included in stay

for a similar price you can stay in a few hotels that offer more amenities (pool, spa, restaurant open throughout

it would be nice to have a bar for residents

the room was huge, the breakfast was awesome and all the staff exelent

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

breakfast was delicious