laundry services extremely expensive

the pool has a nice view on faial, and is beeing cleaned every morning (and they are probably the only

hotel with wonderful breakfast

good location, good breakfast, helpful staff, good wifi

free car parking

we enjoyed using the spa and chilling out at the pool

we used the indoor pool and hot tub which were nice though closes at 8pm

surroundings of pool area a bit empty

very nice and new hotel, comfortable room, good breakfast. spa is small, sauna not working well.

very nice and new hotel, comfortable room, good breakfast. spa is small, sauna not working well.

service was excellent and accommodating to all our needs, we even got help with the laundry

bbq or trays for oven or microwave dishes only frypans advertised to have laundry facilty on booking

of their information hasn't been updated: you can't order breakfast nor laundry, even though the information

they did our laundry which was so nice

location, landscape and the very efficient laundry service

helpful: she found us a car, she did pick up us from and drop off to the airport, let us use her laundry for

fatima and jorge are so nice with us, they also allowed us to make a laundry

with garden was great and wonderful: very comfortable, clean and with all you need ( private parking, the kitchen

there are beautiful gardens, lovely view of pico mountain and the ocean, and the cutest dog to pet when you

handy parking just outside

parking is available at the

free garage parking for guests

we were lucky to stay on the top floor, next to the indoor gym and with an excellent view overlooking the pico

really have a spa or gym

excellent location in faial. free underground parking. helpful staff.

the wifi did not work

calm down and in this hotels is really clean and you don't have too much noise and then you have breakfast in

the wifi didn't work inside the room.

it included a european breakfast that was better than expected

the breakfast was quite rich and the staff is very helpful

i asked about laundry service, they did not explain their process and i almost couldn t get my laundry back

love the indoor and outdoor swimming pool. nice view on the marina. the staff is charming.

the gym had broken equipment and not much of it.

they did offer room service by advance arrangement

gym hours should open earlier and stay open later to accommodate business travelers.

think it is not worth the 4 stars, as the place still misses a small fridge, and the laundry service was not

laundry service, they spoiled me a pullover, the director said will see something to compensate me,

was easy to find, good parking, friendly staff, nice pool, good views of the harbor, good breakfast

also, the parking lot we were told to use was really small and awkwardly shaped

friendly staff, nice pool, big room with balcony and beautiful view of pico, lovely breakfast, not far from the

close to town, included breakfast.

breakfast and the location staff very good and tried to help

even with breakfast included

i am not sure if the breakfast is worth it

breakfast was a bit hectic as room is small but decent

plenty of parking, about a 10mins ish drive to horta

we really appreciated the cozy mattress, excellent wifi, delicious breakfast brought to our space every morning

you will still have the mordern perks of many plugs to charge your devices, great wifi and warmth (shower and

the unit was clean, well stocked with a full kitchen and large bathroom

new equipment, great location, nice present when we arrived, free parking.

easy and always available parking

good location to start trips around pico, nice interior, well equipped kitchen - nearly each standard device is

big parking, good location (10 minutes walk to ocean)

the large pool is unheated but has a deep end so a few joyful cannonballs were great

we especially enjoyed the pool and the jacuzzi

he keeps the houses, the garden and the pool very tidy

he helped us with the bags and made sure we always had enough towels and kitchen equipment

so huge, on the second floor 2 bedrooms with 2 bathrooms plus sofa downstairs, huge space in the kitchen, living

laundry service

did not try the restaurant since the first time it was not possible to have a drink at 6pm at the bar and the

the trails that lead to the swimming pool access and to the ocean, might feel a little complicated at first,

restaurant served lovely local dishes for dinner & a good breakfast - the staff were great the location on the

liked buffet breakfast,simple and easy, no fuss

so much quality, it is unfortunate that they don't bet on the quality of the food from the snack bar (supermarket

- the wifi was not working at all (

hotel bar and restaurant was very disappointing, the menu was underwhelming for a 4 star hotel

here with my husband and two kids (aged 8 and 6), the hotel is beautiful and we had booked last minute, however

also staff was very polite and professional, it is possible to spend whole day on spa and pool, has a cafetaria

great location, beautiful pool and common areas. confy bed

location was great, the staff were incredibly helpful and the pool was brilliant

would add some veggies to the breakfast: green salad, mix salad or just cucumbers and tomatoes to add to your

parking a little bit of a walk down some flights of steps but to the agile not a problem

a better system to exit and enter the premises through the lower level gate leading to the public parking as

no ironing facilities however laundry offered but this is no good if you are ironing clothing 10 mins before

they provided a continental breakfast that surpassed our expectations and was fulfilling

secure parking was welcome

perfect location, friendly staff, welcome drink,nice pool area, good (as opposed to excellent) breakfast

staff was elegantly attentive and breakfast was fabulous

breakfast excellent as always

friendly, helpful staff and great breakfast

good location and wifi, nice breakfast, wonderful staff, great value for the cost.

good breakfast with choice

breakfast was really good, everything was fresh