lovely place with huge rooms, very clean, good breakfast available and indoor and outdoor pool.

little but spacious appartment with a mini kitchen, amazing shower, lovely spa facilities and nice

great location, very clean and nicely furnished rooms, spacious parking

i liked the pool and the breakfast with a view of the volcano

the bar would not allow us to have a drink at 10

service was excellent and accommodating to all our needs, we even got help with the laundry

the staff was very nice and helpful, and they have a good laundry service (there is no washing machine or dryer

laundry options but i had previously read they were available

of their information hasn't been updated: you can't order breakfast nor laundry, even though the information

bbq or trays for oven or microwave dishes only frypans advertised to have laundry facilty on booking

laundry services extremely expensive

hotel with wonderful breakfast

put us in room overlooking parking area

good wifi connection

it is located 15 minutes of walk away from the cella bar and the swimming pools (what counts as a beach on pico

rooms were located over the parking garage door

staff, excellent location, met or exceeded all our expectations a really nice place, good breakfast

really have a spa or gym

huge, delicious breakfast

really have a spa or gym

i asked about laundry service, they did not explain their process and i almost couldn t get my laundry back

breakfast was a buffet with lots of choice

gym equipment is obsolete, simply doesn't work

rich and delicious breakfast

not heated so it looks good on the photos but is not really usable especially if there are a few kids in it

clean, great view of pico from balcony rooms overlooking harbour, friendly, helpful staff & good breakfast

the wifi did not work

weak wifi & hotel would use some investment in 'refreshing' the rooms

calm down and in this hotels is really clean and you don't have too much noise and then you have breakfast in

breakfast was good

even with breakfast included

i am not sure if the breakfast is worth it

close to town, included breakfast.

breakfast and the location staff very good and tried to help

breakfast was a bit hectic as room is small but decent

fatima and jorge are so nice with us, they also allowed us to make a laundry

helpful: she found us a car, she did pick up us from and drop off to the airport, let us use her laundry for

there are beautiful gardens, lovely view of pico mountain and the ocean, and the cutest dog to pet when you

handy parking just outside

with garden was great and wonderful: very comfortable, clean and with all you need ( private parking, the kitchen

think it is not worth the 4 stars, as the place still misses a small fridge, and the laundry service was not

laundry service, they spoiled me a pullover, the director said will see something to compensate me,

very clean. nice view. excellent breakfast. dinner on site. friendly staff.

coffee machine at breakfast could have been better.

the bar had run out of vermouth.

plenty of parking, about a 10mins ish drive to horta

we really appreciated the cozy mattress, excellent wifi, delicious breakfast brought to our space every morning

you will still have the mordern perks of many plugs to charge your devices, great wifi and warmth (shower and

the unit was clean, well stocked with a full kitchen and large bathroom

new equipment, great location, nice present when we arrived, free parking.

easy and always available parking

good location to start trips around pico, nice interior, well equipped kitchen - nearly each standard device is

big parking, good location (10 minutes walk to ocean)

the large pool is unheated but has a deep end so a few joyful cannonballs were great

we especially enjoyed the pool and the jacuzzi

he keeps the houses, the garden and the pool very tidy

he helped us with the bags and made sure we always had enough towels and kitchen equipment

so huge, on the second floor 2 bedrooms with 2 bathrooms plus sofa downstairs, huge space in the kitchen, living

laundry service

did not try the restaurant since the first time it was not possible to have a drink at 6pm at the bar and the

the trails that lead to the swimming pool access and to the ocean, might feel a little complicated at first,

restaurant served lovely local dishes for dinner & a good breakfast - the staff were great the location on the

liked buffet breakfast,simple and easy, no fuss

so much quality, it is unfortunate that they don't bet on the quality of the food from the snack bar (supermarket

- the wifi was not working at all (

hotel bar and restaurant was very disappointing, the menu was underwhelming for a 4 star hotel

here with my husband and two kids (aged 8 and 6), the hotel is beautiful and we had booked last minute, however

also staff was very polite and professional, it is possible to spend whole day on spa and pool, has a cafetaria

great location, beautiful pool and common areas. confy bed

location was great, the staff were incredibly helpful and the pool was brilliant

would add some veggies to the breakfast: green salad, mix salad or just cucumbers and tomatoes to add to your

parking a little bit of a walk down some flights of steps but to the agile not a problem

a better system to exit and enter the premises through the lower level gate leading to the public parking as

no ironing facilities however laundry offered but this is no good if you are ironing clothing 10 mins before

they provided a continental breakfast that surpassed our expectations and was fulfilling

secure parking was welcome

perfect location, friendly staff, welcome drink,nice pool area, good (as opposed to excellent) breakfast

staff was elegantly attentive and breakfast was fabulous

breakfast excellent as always

friendly, helpful staff and great breakfast

good location and wifi, nice breakfast, wonderful staff, great value for the cost.

good breakfast with choice

breakfast was really good, everything was fresh