the room towels ran low and one day were not replaced due to no clean laundry

laundry service

should have more snack options at poolside

the first being the sales people from the spa and the vacation club

the screen door was broken, wifi was sketchy and barely any light and god forbid you were missing minor essentials

wifi issue

we would also like to express gratitude to miss rachel for going above and beyond at the gym

the wifi connection was slow

i love this resort. i have stayed many times. the kids love the aqua parc and the cove.

have too much pork for breakfast how you have 10 pork products but not 1 beef or turkey or soy products

covid restrictions didn't allow room service. they should just do contactless room service.

spa, pool, beach, dock, fine dining and amazing service oriented staff

breakfast very good. dinner underwhelming!

having our private pool was great

very well equipped gym, a quiet spa on the ocean side, very good food in their restaurant, several beach

i liked the rooms, the view and the location. i also enjoyed the beach, water and pools.

the massage at the spa was amazing

food and the music and the pool and ocean

there was the option of 24 hour room service but it took at least an hour

had a awesome time and the staff, shanice at the front desk, dwayne and romaine at the pool bar and o them

enjoyed all the amenities of the room the robes, slippers, toiletries, and the room service

we literally had a pool in our back yard

the bed was really comfortable and the room service was exceptional

wifi was spotty at the pool which made it challenging since this was a working vacation

represented the mini bar stock was awful - 3 tins of beer/1 tin fanta sprite/1 tin of fanta orange /1 bottle of

room service good wasn t good

to top it off , we also received a complimentary day at the spa including a swedish massage

atmosphere, cleanliness, entertainment, pool, beach, the workers

the wifi was a little jinky over by the beach

booked a spa special on the first night of my stay

breakfast was lovely and the pool was lovely

location, the spa staff is lovely, great massage and great manicure, reception and cleaning staff lovely

bar nice selection of drinks, prices ok pool nice, but they work on keeping it clean though lots tress send

tried the body bliss spa this time & they are amazing

it was great! they need to advertise the spa prices

having pieces of my laundry missing after utilizing their laundry service

the wifi stopped working for me after a few hours of arriving

not forget he had the restaurant serve us breakfast after hrs bc i had my diabetic mother and 3 kids

telephone in the room never worked so we couldn t call front desk for room service

the wifi was very spotty.

it was very convenient to have laundry facilities in our unit

had to pay separately for wifi

my wifi didn t work for a full day

wifi also was not working

no wifi in second room, no espn, room is old furniture and bed was hard as rock

was no fridge in the room, and i didn t get the laundry services, but i did not ask either

would have liked a laundry service on-site, a self-service facility

was nothing i didn't like, however, it there was guest laundry facility, it would help make packing lighter for

having to send our cloths out for laundry which make it very expensive.

i like the beautiful pool food and everything else

was not cleaned, therefore my kids and i couldn't enjoy that facility we had to go to doctor's cave (which was

some of the furniture was not working well like the windows or the kitchen.

room had air conditioning leaking, i saw cockroaches, they advertised that the have laundry facilities but they

lastly, i can t believe i have to pay for each clothing to be washed, no laundry room; at least charge for

no laundry service

too mandy kids in the pool. and grounds.

i love the pool activities how everyone joined together n play games n just leg go n have fun

the cleaning team forgot to replace the bathroom towels, so the guard had to get towels from the laundry area

a gym and a laundry service with a lovely lady

young lady that clean my room was very nice and pleasant during my stay also the staff inside the laundry room

the pool that we accessed was lovely, but it s also great that they have two

pool bar is a perfect place to relax with great conversation with the bartender junior

they had a laundry service and had our clothes done within a few hours which was awesome

no laundry service.

the other downside is not having self-laundry areas

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more

no supplement snack options continously for kids like ice cream machine, popcorn, chips etc

the pool and toilet werent really clean

pool dirty. no wifi

but i understand how it's not possible in off season (other resorts like toby's charge more their wifi stunk ac

quiet and to us, off the beaten path as we can relax at the pool, sleep well and there is always parking

wifi could have been stronger

wifi could have been better, it didn t really pick up in the room or outside the room

bar and balcony view were amazing but still being refurbished, i can t wait until it s

breakfast provided, the beds were broken , their were never no wifi , toilets were filthy and the towels provided

location was perfect pool was nice and area round the pool was great

i loved the view and the outside pool area was very relaxing.

the hotel has its own pool, basic facilities in the rooms such as a fridge and microwave and breath taking

loved the fact that there was a functional clean pool to swim in and wifi

wifi wasn't working well. was fixed then went out again but was good when on.

nice pool area with clean pool

the clean environment, the staff and the pool.

liked the pool area and bar , location of villa was superb

bed was not comfortable, and they had to pay for the air conditioner $7 a night and to do your laundry

kitchen has good equipment

could be more parking

you ll never need to wait for a bathroom or kitchen to be free since there s plenty of these too

one kitchen was unusable, and the kitchenette had no working cooker, fridge, or light

getting our clothes iron because we had to leave earlier than check out and i was told that the laundry doesn

the cleaning and room service was amazing. checkin took a little too long.

the spa was really good, but as usual overpriced

room service was not available one of the nights during our stay and we were not informed that the

i order room service and had no place to sit and eat other than the

shockingly easy access to all the restaurants, beach lounge chairs, pool, activities, etc

spa hair salon offered very limited options for diverse hair, including lack of basic supplies

breakfast was excellent with a great range of options

resort sprawls over ~400 acres with two miles of beachfront, equestrian center, golf course, spa, multiple pools

the attendants by the pool were next level, always checking if i needed anything, iced water given out whilst

as what they have operational during covid, as we were disappointed when arriving to be told a laundry list of

the variety of dining options was great and i can't ever forget to praise the included room service

we stayed on the zilara side, the pool was always popping

because there are no easy accessible clubs off the resort, the hotel should offer something for adults to do on

the gym is incredible very well equiped and clean and new

terrific for families w kids club

also a great place to visit, if you have kids

staff, gym, food, nightlife

kenroy at the pool bar; natrisha at choicez

traveled to jamaica with our two college kids

building has a washer and dryer in it except c building and i wish they would add a laundry facility to that

i loved the stock mini bar, pool, food and all staff welcoming and friendly

the bar and food staff near the pools and beach were awesome

so i figured the gym would have one and they did

the bar is really small

laundry attendant (sorry i forget her name) for doing an exceptional job and for taking her time to

the golf course was my favorite area to take pics , board walk, lots of trees with cool areas to relax,

we were lucky enough to be on the west side overlooking the golf course, and i highly recommend you ask for

thing i didn't like for me as an adult with adult children there was too many kids running around i know it's

the evening entertainment is too loud for kids

pool area has a great view of the bay and was great place to

a table and chairs at the pool would have been nice

the grounds and pool were very well kept

there is room service available

there is a pool on the premises which is very relaxing

the scenery is very attractive, restaurants, beach and pool area, lobby area and room were very good

meloney- in the spa area went above and beyond for my daughter since she was here to celebrate her 10th birthday

pool and the bars

service was excellent tanya from house keeping was great love her energy and antonette from the pool bar great

breakfast was ok however wanted like ackee and salfish

breakfast was amazing

the mini bar could have some more drinks and include some snack options.

the gym is too small

parking provide was a little way off and it was a very loooong walk back to the reception area

the food the drinks the pool and definitely the beach