enjoy wild life, nature, a wonderful pool, fresh food, bicycles

the swimmingpool is cool & the gym is a nice bonus

you can also only access wifi from the casa club, not from the cottages that you sleep in

top up you breakfast with some eggs, it s really worth it

lit up by stars, to me that is more memorable than splashing in a pool for a few hours and the kids loved it

, laundry

laundry service was appreciated

ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing

meeting chorizo the pet pig was a highlight

family feeling, pet friendly, and super eco friendly

it had a shared kitchen

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

staff, they allowed us to check in earlier, beautiful decor with lots of plants, well equipped kitchen for common

and bonus of a small kitchen area with kettle, dishes, hot plate

my room had no window on the outside wall of the building, just a window facing the hallway/kitchen

the hotel was nice, quaint. the food was good, but there is no bar or lounge.

great retreat to nowhere where we could enjoy being in the pool surrounded by the jungle (we saw monkeys

the swimming pool is amazing and the place of the restaurant

basically want you to use the other property s restaurants and it can take forever to get a shuttle to go all

kids club was cool and also had outdoor activities like mocktail making

long lines for nightly buffet not cool with young kids

more beach activities for kids

the frozen drinks had a soapy aftertaste and the pool was very cold

bottleneck in regards to waiting for bar service at the pools was disappointing but the drinks were good

this is our 2nd time at the resort, and the food and room service was much better the first time

this was our first time staying at an adults-only hotel, since my nephew just turned 18, and i have to admit

fe grill and kicks beach bar are the best places to eat and drink

how you can shuttle between the 3 resorts.

all tranfers with the golf cart was speedy

from long check in queues to long waits for golf buggy s around the resort

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you

water park and cirque du soleil show were the only good parts-the kids enjoyed it

top quality facilities - the main pool, the beach club, golf course, water park, etc

breakfast options at character breakfast very limited

only thing the facility should improve is the room pool

the water park and amenities are excellent.

very clean, fast service, and very funnnn for kids!!!

water park+++++ kids club++++ interactions with characters+++++ restaurants++ rooms+++ pools+++++

was a small miscommunication with staff regarding the laundry

laundry services cost too much

over charged, laundry was not picked up liked promised.

there was something to do for all adults in this huge resort

we had an amazing time- very clean, beautiful resort- relaxing and best pool and great service

submitted laundry for cleaning in plenty of time to get it back a day in advance of my departure

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

leo the bellman gave us the ins and outs of the resort and ramon our pool man was amazing

you needed a reservation for all dinner restaurants or you were stuck ordering room service which was very

the 24 hour room service was handy and we used it almost daily for breakfast

also, there is no bank or atm, no minimarket or laundry service, nothing at all, not even nearby, everything

infinity pool, great restaurant food, accommodating staff, large and comfortable rooms

the pool and beach right below our balcony

breakfast was especially good because everything on the menu was hearty and very different

room shower was broken, 2nd room air went out, 3rd room patio room broken, bugs in the tub and kids on a all

was even more impressive with colorful paintings, beautiful furniture, a fully equipped kitchen, laundry

hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market

hard to get a chair poolside in the adult pool area so we sat by the lower pool which was perfectly fine

kids loved the all-inclusive side of things

loved the room service, and staff makes you feel like at home

we also had very delicious breakfast there and the staff helped us with laundry and storing our luggage for a

accommodating us with transportation help and also laundry

our fave part was the monkeys that came to the pool in the afternoon around 5pm ish

wifi wasn't working very well in my room, it was disconnecting a lot

loved the room bar and pool area

:) also if they include the laundry service with all inclusive price, that will be the awesome

the bar pool service was also stupendous from people such as cesar and others on the team who worked

special shout out to angel at the pool, alberto at the italian restaurant and blanca at the lobby bar for better

also the room service was great and our room was always clean

wifi by adults pool

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

we found a small food gap between 11am and 12pm - after breakfast ends and before the bars and lunch start

it would be nice to have an ice cream bar for an afternoon snack :-)

was only a buffet and a coffee shop open for breakfast, but the buffet did have a fantastic selection

we had a preferred room which for the breakfast alone was worth it

tvs are very old, are not smarttvs (common if you say that you are 5 diamonds), wifi is very very poor in terms

is being very particular one day we got a bit unlucky and had poor service for breakfast but i feel this was an

the kitchen / food is excellent but a bit to expensive

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

fitness centre well-equipped

two of the restaurants (la marina and hacienda) and kids club were closed, probably due to limited occupancy,

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people

the fresh juices at breakfast restaurants and great selection of ceviches at the mercado de dolores

i don't think kids should be allowed at the nicer dinner spots either

typically had breakfast at trattoria di gulio, which offered good choices for breakfast: a variety of fruits

my two older boys went to the activity pool , whist we were happy chilling at one of the quieter pools

breakfast was always amazing and lots of choices.

in addition the gym is very small

breakfast was good in both selection and taste.

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

it s right on the beach with golf carts transporting guests to their destination

the people working at the pool, restaurants, and the golf carts are angels

gym is not opened 24 hours

just small note - we were not happy about spa opening hours and joga class times, both should be available

the package we paid for was supposed to include a $150 usd spa credit per person and when we got to the hotel

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

didn't like the limited choices at the bar

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your

no towels for the pool because the laundry didn t come, the a/c in the dining room needed to be turned down

room without having dinner - during check in we were told shuttle is at 1 and they will give us a late check

location nearby the airport and we loved the pool

when we arrived, with to families with young kids, the told use that they cancelled our booking and that they

the food, service and value are great! the pool is also very clean and refreshing.

spacious room, good gym, good pool and restaurant

good pool, however no one manning the pool bar to serve the expensive drinks/poor food.

bar well stocked

pool, food, room, i'm satisfied with almost anything.

the pizza in room service no good

i called room service for them to pick it up i was told to leave the plate outside my room that they'll come

beach has decent sand for kids to play in

bar at beach area

very nice pool area

great facilities, especially the pool and access to the beach

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

the pools, gym

food could have been a lot better, same every single day, for breakfast lunch and dinner except at the nightly

to help us with the bags and they never came, that we had to that we had to walk with bags and kids

the hotel is huge and beautiful, the staff was lovely and very helpful. great buffet breakfast!

wifi is kinda spotty, and only one device allowed free per room

the food at each restaurant was fantastic, and the cocktails at the bar are great

30pm, and many rooms were not occupied around) the very loud music at the main pools

room right in front of the beach, with direct access, with a small breakfast place and a pool nearby palm finged

can only speak to the room service food, but it was ok - neighbors in room next to us you can hear

property, you really see the efforts made by the staff + unforgettable beach, it was like a huge pool, it was

the family pool is great

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

she would help us having our kids food pre-ordered and ready for them at diner time

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with

she would help us having our kids food pre-ordered and ready for them at diner time

rooms are amazing with awesome plunge pool for when you want to get out of the sun

we enjoyed the spa facilities, the restaurants, bar, pool and beach

we enjoyed the spa facilities, the restaurants, bar, pool and beach

a 5 star location i expect that if you clean the room you will also clean the pool

restaurant staff noticed our daughter and started printing personalized drawing sheets for her at breakfast,

the pool-side staff could offer better service.

although, suitable for families with kids as well

breakfast was outstanding everywhere we ate

they upgraded us to a really nice room for very little extra, with a view of the river and the golf course

breakfast and beach are great. nice property

even room service felt gourmet

we loved the staff, room service, beach, taco bar, events, drinks

room service could be a little slow and no designated bar for palafitos

bungalow was spacious and had an amazing deck, plunge pool, outside shower, lower deck and stairs to the water

every single thing about our stay was above and beyond, from the room service for every meal if we wanted (the

food and drinks were good, breakfast was real good

bed could have been more comfortable and spa was quite pricey

is in excellent condition, the rooms are big and comfortable, the food and especially the breakfast were great

nice pools, beach is clean, the property s super clean, the employees always happy, i will definitely

coffee, drinks, restaurants, room service all included plus a free shopping tour

lots of water provided and restocked daily in bar fridge

lots for teens and tweens on the non adults side

stayed at el beso adults only that is basically a section of the resort ocean coral where you can have access

mini bar very limited (just 2 beers, a couple soft drinks and water)

poolside bar service was abundant and a cute ice cream parlor was a surprising bonus

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

the variety of food/restaurant selections and activities throughout the day. 3 different pools

the spa is fabulous

we had a great time as a family bowling and in the family room, the gym was well well equipped and there is a

often cold coffee at breakfast and not enough waiting staff in the buffett causing long waits for drinks cutlery

last but not least, wifi was excellent

there was some confusion with laundry service with them on our last day, the front desk employee in the morning

i thought the gym equipment was going to break

the gym was closed/moved but no one told us

the friendly staff, amazing food, beautiful pool

the spa is very nice and i had an amazing massage

also laundry is close

was especially helpful, she made sure everything was easy and even helped with things like laundry service and

this is my favorite place to stay in pm. the rooms are wonderful. good wifi, bed and shower.

it was nice to have a small kitchen with some basic equipment

we had to hunt down a key and ask guests/maintenance fellow for wifi pw

a good time, if you are a drinker- fun beach bar- with swings & good music the room with plunge pools - great

the spa was relaxing

i will admit the breakfast was phenomenal along with the service received there

the food was pretty good !! loved the room service!!

the plunge pool and spa was amazing

staff was super sweet and helped me to arrange taxis, answer all my questions, and have same day laundry

parking was advertised as a feature, but upon arrival, i discovered a ridiculously small lot with

pool is kind of small, but usually there are no people at the pool, so o always had it for myself,

and comfortable and, just below the large balcony of the second-story rooms, there is a sizable pool

the wifi was aweful! the suite could have been cleaner !

apparently, the hotel laundry service is off the premises and fresh towel delivery is 'flexible'

upon arrival, daily service, pool towels, called cabs, helped with advice on renting a bike and laundry, tours

they said the laundry picked up all the towels and now no one has any

we were on the 3rd floor and had no hot water and there was no wifi in the room.

the pool looks bigger in the photos, but was clean and the kids went back and forth from ocean to pool all day

wifi wasn t always working

view from the unit was really nice, the bed was very comfortable, the wifi was fast and the pool area was relaxing

loved the convenient off-street parking (there was also plenty of parking on the street)

lovely, well equipped, even with 2 bathrooms and the kitchen was well enough equipped to really prepare a meal

the pool was lovely

re not all inclusive kind of people as we enjoy eating at different places and sorting our own breakfast for

road which makes for a quiet stay food was great, drinks were quality adults only rooftop pool

breakfast was amazing, the view too

staff and the lack of room service, the lack of information, for example if you want to order room service and

kitchenette didn t have dishes

work outside hotel rooms after hours (ten o clock at night), bar area and kitchen messy (shooter glasses,

are no dedicated parking spaces for guests, you should park on the street and it can be challenging as this is

the room had a surprisingly well equipped kitchen

there was a mini-pool on the roof but we did not go into it

it was convenient to have a restaurant and bar on the property

laundry was $85. food was quantity over quality

mini bar refill required two requests

the food, service, spa and activities were excellent

we especially enjoyed the pool guy, hotel employee at the water sports, hotel employee at the gym, hotel employee

during the day, by the pool, the service is divine

the pool and hammock

we especially loved the pool and hammock area and the la tortuga pool they had set up and maintain

amarr is one of the prettiest hotels in puerto morelos, with lovely garden, shady pool, and beautiful local

breakfast was wonderful and the staff were great

my kids complained that the toilet and bathroom were open, so they could not use it as privately as

appalling under stocked bar charged usd 300 to entertain 2 guests for lunch

some of the restaurants were not great. spa prices are too expensive

spa is very small and twice we had to ask to have the dry sauna looked at because it was not hot

but certainly a pool outside your terrace with your own very comfortable loungers at their 'swim up' rooms

the waiters and bar staff ensured you had a drink in hand at all

we didn t eat the hotel again after that went out the resort to eat they didn t have any laundry bags in

even the 24 hour room service was great as well

food options for breakfast and lunch were disappointing

staff was great. ground floor pool walkout room very convenient. food was good.

catered to kids and was very welcoming

villa (casita), restaurants, gym, pool and beach area

were closed and the hotel was fully booked so it was impossible to get a table to feed our kids early

the parking service is wonderful, the swimming pools are excellent, the breakfast is delicious

breakfast

maybe have a golf cart dedicated to such suites

laundry pods are included, water to fridge is filtered to drink, etc

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and

was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

pool activities

breakfast was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

due to hurricanes, the beach is closed, the pools close at 8 p

sos bar never had food

kids club was quite small and i wish there was a bigger pool for the kids like a slide and splash

beautiful grounds, private room pool, and friendly staff

anniversary place but it s so private it would be outstanding for families, although a nice breakfast for two

beautiful beach; el camaleon probably the best golf course i ever played

the rainforest experience at the spa is a must

the app you use to order room service had a few bugs.

pool area and pool was very small. beach was not nice.

mar and edwin, our pool always had a warm welcome, smile and a cold drink

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

for example shop and spa and tours/taxis are

no need reservations for restaurants, men just make sure you wear pants wifi works fine everywhere spa is very

the pool activities were fun and engaging

the asian restaurant was our favorite; the hospitality staff were amazing, the resort activities, spa and

bedding and happy hour service in the pool

we also liked the spa quite a bit

laundry service was extremely over priced as well as all items in the shop and spa.

the kids activities, games, kids clubs, pool and the details they have made for families traveling was so

when you order room service if you don t specifically ask for your food to be hot then they will bering it

she helped us every morning at breakfast and sometimes lunch

they let kids in the gym if the parents sign a special form

the weather was beautiful, the pools clean and warm

front desk personnel at spa were rude and not helpful

the food and bar are great

breakfast was a calamity

pool and beach service was incredible

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

as a family resort, they do a good job of providing spaces that suit both kids and adults

the coffee shop and smoothie bar are also very good

hanging beds and hammocks, swim up rooms and a swim up pool bar, and cute miniature lounge chairs for little

don t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they

great location, very good entertainment and a lot of facilities for family and kids.

the spa, the room, the food

breakfast was the best meal

they disconnected our room access and wifi at 11:40 instead of 12:00 noon

too many kids but i didn’t kno they had adult side

the adults only hideaway had the right blend of quiet relaxing space and fun pool party

a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and more gym is

kids were everywhere (including the bars).

to many children so was not adults only one side is but all facilities are on the family side

room service was efficient and the reception has really good hospitality

t do laundry because they charge you per piece instead of just doing a load

way that kids are at the swim up bar and hanging around the bar

gym was adequate to burn off the extra calories

you can not have separate wifi radio speakers on the resort and you must keep your partying down to a very

the bathrooms in the spa were dirty. all of them.

phone calls with the concierge to try locate a pair of shorts that were not returned by their laundry service

it's great for a young family as the pool is narrow enough for the kids to swim without us being in the

bad i had to mention was the wifi service, it was really slow, poor, and considered it should be improved

wifi is not stable and cleanliness could be

we got to the hotel at 11pm and my kids went to bed hungry

the laundry service is also rather expensive

adults only so which was the first time for that

the bar is great

no to much parking spaces

beach with rocks in the sea, instead of sand. intermittent wifi.

of the few positive aspects ud83cudfa2 water park – ★★☆☆☆ nice concept and fun for kids poor

re not allowed to order alcoholic beverages for room service, so you have to walk out to the bar and bring

pool, restaurant and the room

additionally, for a family-oriented resort, the food options for kids were limited

were impressed by the wide choice of food, drinks etc, and the breakfast was superb, especially the chefs who

the spa water circuit is brilliant

the all-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that

quiet beachfront, exceptional amenities including a truly fantastic spa, teen club that the kids loved, variety

pool was too cold

kids club could have been more extensive with activities outside on the beach and/or by the pool in

jorge at the pool bar, felipe at the pool bar, paul the bell boy were sooooo nice and made our stay very good

very comfortable rooms, nice gym, food was great.

mini bar stocked, and you can request restock

kids programs were quite good! my daughter(5 years old) really likes it.

the kids club was excellent and the staff in general lovely

weren't comfy and the sheets had a lot of laundry fuzz on them with minor staining

no laundry facility even though this is clearly advertised. walls very thin.

very comfortable for airport transit- free shuttle, free breakfast, comfy room

proximity to airport shuttle to airport

close to the airport, pet friendly, reasonable costs, shuttle service to the airport - good option for who is

intrusive animals, some confusing instructions with respect to laundry service, expensive tour

wifi and internet connection was awful

when we ordered room service, we were told it would take 30 minutes, but we ended up waiting over an hour

they did have some shows but most of them seemed geared towards kids

open bar and clean

facilities for kids -swimming pools -breakfast in general is good -water temperature in kids pool -room size

restaurant selection was good and it s great for kids ie water park but most of the kids events were held in

lots of things to do, the library bar was great, yair, one of the bartenders, was the highlight of my trip

they didn t honor the offers they offered $500 resort credit and 2 rounds of golf.

with sales pitches, privacy light on room didn't function so constant workers barging in and spa credits were

there was a guest self service laundry which we really needed and appreciated

entering my room, there was dirty laundry in the closet leftover from the previous guests

also liked guest laundry on our floor, very convenient although we didn t need to use it

after some communication with the staff, the towel is eventually found in the hotel's laundry room

also, there are unfortunately only 2 washers and 2 dryers so if you intend to do laundry try to get in as soon

( there s soap and conditioner in the laundry room for free)

self service laundry for $2 was great

is a self service laundry which i used - i was given 2 tokens (one for washing one for drying) put my stuff on

it is possible to order laundry service, as well as to use common laundry and drying machine in the hotel

no room service. only self service laundry.

it was really difficult to get any alcohol in our room, the mini bar was only ever filled with 2 beers per day

coffee place was nice, ice cream place was good, the breakfast buffet had everything which was nice

all the food and restaurant available, the coffee shop, the pop-up bar stalls, the poolside drinks and food,

bar tenders) in order to be attended in an acceptable way, otherwise without the bills they would

and i definitely recommend the spa massages

the pool for the kids. mostly pretty nice staff.

the mini bar was not refilled on time, i had to call to the front desk and remind them twice

breakfast until 11

great pool for kids, friendly staff

alot of activities for the kids

everything that was promised was either pointless, or things like laundry etc

my son loved the kid club and they had a large variety of activities for kids and some night shows as well

great food so many choices esp by the beach and pool

room service was good but took so long you would have been better off to go find something yourself

my mother barely slept that night because there was a trail of ants and roaches in the kitchen and by the tub