give the best room you have available, if not in the first place, the minute the guest says the wifi is not

the staff were extremely friendly and helpful and the shared kitchen had everything we needed

staff, they allowed us to check in earlier, beautiful decor with lots of plants, well equipped kitchen for common

it had a shared kitchen

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

was especially helpful, she made sure everything was easy and even helped with things like laundry service and

also laundry is close

pool was very nice, great location, close to the beach and to restaurants and such

it was nice to have a small kitchen with some basic equipment

location was great, the pool was directly outside of our room which was a bonus and great for the kids

the bar area was located below our room we could hear other guests at night

were self catering - the best parts of the hotel included the roof top pool and the room itself

i also enjoyed the rooftop for drinks and the gym

gym equipment could be updated

the spa is amazing and very relaxing

close to beach. well equipped kitchen, spacious and clean.

and pilled so it was super rough and there are no blankets only sheets which made it tough for my kids to fall

loved the convenient off-street parking (there was also plenty of parking on the street)

has off road parking

the pool was lovely

apparently, the hotel laundry service is off the premises and fresh towel delivery is 'flexible'

upon arrival, daily service, pool towels, called cabs, helped with advice on renting a bike and laundry, tours

they said the laundry picked up all the towels and now no one has any

the pool looks bigger in the photos, but was clean and the kids went back and forth from ocean to pool all day

love the comfort on this hotel, pool is clean all the time, you just need to walk a few steps and you are on

staff was super sweet and helped me to arrange taxis, answer all my questions, and have same day laundry

the new room was on street level and i had to listen to some man yelling for his lost pet half the night

the kitchen could have been a bit more

great option for low-budget stay for a few nights (if you get a room without a kitchen, etc)

the room was a generous size and i loved that we had a kitchen/lounge and a separate bedroom since we were with

an airport transfer for us which helped a lot and we could even spend the whole day at the pool and use beach

we especially loved the pool and hammock area and the la tortuga pool they had set up and maintain

the breakfast was also delicious, and the kids loved swinging on the hammocks

many evenings on the little balcony watching the beach - people stay out there till almost dark, kids playing

pool area had floaties for the kids, nice hammocks to relax in

never had breakfast because their kitchen opened too late.

they wanted cash instead of credit card and then our room had no wifi which left my husband working from the

parking, which is a real problem especially at the weekends

wifi was a bit confusing to join at first but we eventually were connected

the roof top pool with the view is perfect. room was big and clean

did not like being harassed to go to a chain resort for breakfast to listen to a presentation about time shares

kids being in the adult pool

room service food wasn t the best but at least it was an option if you were hungry and didn t

whether it was at one of the restaurants or room service

kids in the adult pool

breakfast was good in both selection and taste.

breakfast was always amazing and lots of choices.

the hydrotherapy spa is a must

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

didn't like the limited choices at the bar

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your

beach isn't the best but pools are u for it..

clean resort, very serviceable staff, entertainment nightly and fantastic ventus pool with fun water pilates

good facilities, gym was ok

the fresh juices at breakfast restaurants and great selection of ceviches at the mercado de dolores

main pool was great for kids and entertainment

there was some confusion with laundry service with them on our last day, the front desk employee in the morning

lots of happening - from live music to kids entertainment

the main pool was amazing - fun, clean, great pool snacks and drinks

have used a bigger room service menu

will definitely be back to enjoy the rooftop infinity pool at the indigo preferred section of dreams sapphire

:) also if they include the laundry service with all inclusive price, that will be the awesome

the pool the people the food everything

really enjoyed food from the kids menu as well

since we were brining our dog (you're only allowed to book certain rooms when bringing your pet)

usual weak wifi problem, even the netflix/ youtube channels are useless because of that the dinner time peaks

poolside bar service was abundant and a cute ice cream parlor was a surprising bonus

you're in the adults area you have to go back two swimming pools in the other área (100 mts) to get a towel

is super friendly, there are only adults pool and different activiites to do

stayed at el beso adults only that is basically a section of the resort ocean coral where you can have access

we liked that the el beso adults only section offered a calm atmosphere, a separate pool, a beach, and plenty

you can really only use 2 as 1 is for premium people and 1 is for kids (never even saw it)

beautiful pools and our kids loved the slides

also when we had breakfast at the buffet, the dishes always smelled funny

enjoyed the staff in the kids club, very helpful and entertaining with the kids

don t have finger food in the pool area or the beach

was even more impressive with colorful paintings, beautiful furniture, a fully equipped kitchen, laundry

the exhaustive rules about getting pool or beach chairs felt pretty silly considering there were mostly completely

the bed was very comfortable and there was sufficient space for storage along with a safe, nespresso machine

junior suite perfectly ok , no need to go higher unless you have children and want a plunge pool

there are two decent restaurants on site and 24/7 room service

pool servers did very good too

italian restaurant, mexican restaurant, kids pool, timo cabana server

pool, staff, rooms. no reservations needed for dinner.

was broken, only 2 towels for family of 4, breakfast buffet was mediocre; only 1 nespresso pod per day; no adult

only place for breakfast was the buffet

we didn t eat the hotel again after that went out the resort to eat they didn t have any laundry bags in

there was a masseuse in front of the main dining area trying to sell massages and spa services

for us it was a local trip, so obviously we didn t have my kids passports or any additional id

morning room service so you had to get up, get dressed and walk to the main lobby (which was quite a walk

lots of little kids

breakfast was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

swim up room is above the bar that plays music till 1am

due to hurricanes, the beach is closed, the pools close at 8 p

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all

there were fun activities all over the resort, but our favorites were definitely the ones in the pool

was not good, the entertainment was not good, the beach was gross for swimming too much debris, room service

very small pool. all the food was in the lower end resort next-door. except for rosewater cafe.

there were no activities to do other than sit at a pool and drink. this is a party resort.

beach and small pool. poor food.

the pool staff were very nice and the rosewater restaurant was excellent.

the spa was amazing

with room service being 24hrs, i liked how there was a little cubby for food and dirty dishes vs putting

i loved how the resort had multiple beautiful pool areas and the foam bar was great

the mini bar was not fully restocked every day

lunch option wasn t much and the food wasn t as good as the breakfast or the restaurants they have available

were multiple pools, resort was well maintained, and small enough making it easy to find everything

stuff: going in the winter, unheated pools were surprisingly cold

country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival

room service was decent but many things didn't come as described on the menu

they don’t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar

laundry service was extremely over priced as well as all items in the shop and spa.

fun for the kids and

, the club kids was the second favorite place of my goddaughter the first was the pool obviously

the breakfast buffet was extensive, featuring a variety of fresh and delicious options to suit all

the bar on the 4th floor was great though, and the barman was so friendly

room service menu was fixed with little flexibility or creativity from chef

entire time i was there, the sushi bar was never open and the cocktails could ve been made with a premium

help at the pool especially later in the afternoon or ice to your room late afternoon were slow or nonexistent

the staff, the rooms, the pool

the weather was beautiful, the pools clean and warm

shuttles, food was ok

we found out only later that there is free room service, something which they failed to mention at check in

breakfast+++ water park+++++ kids club++++ interactions with characters+++++ restaurants++ rooms+++

the food, entertainment, and atmosphere made our stay very enjoyable, especially for the kids

very cold pool

submitted laundry for cleaning in plenty of time to get it back a day in advance of my departure

main pool beautiful greenery variety of restaurants and bars casita pools with bar

the food was great. breakfast, lunch and dinner was good.

lots of really nice pools

the 24 hour room service was handy and we used it almost daily for breakfast

only downer was that the water of the pool just in front of our balcony was a bit too cold

we came late with the kids so we did

more inclusive options are a great addition i used the airport shuttle, aqua nick x 2 and beach club access

we came late with the kids so we did

long lines for nightly buffet not cool with young kids

the shuttle drivers are friendly and get you from point a to b quickly

the night shows ewere amazing and the sports activities and gym very good

how you can shuttle between the 3 resorts.

this was our first time staying at an adults-only hotel, since my nephew just turned 18, and i have to admit

great food, great staff especially jorge by the pool.

t do laundry because they charge you per piece instead of just doing a load

the view is of post pandemic construction so make sure to ask for poolside views

kids club was more then amazing what a great team so caring and good for our 3 yo daughter

service, food was better than most all inclusives visited before, spa was amazing, room and housekeeping was

water park is great for the kids

re not allowed to order alcoholic beverages for room service, so you have to walk out to the bar and bring

nightlife seemed very family friendly, as someone without kids there didn t seem to be much to do at

size, pool configuration, tiered pricing, upsale pressure.

the check-in process was long and we were taken on a 5 minute walk with 7 kids before we even got to a place

room service never came with my food

the water park for the children is nice if you have kids they ll really enjoy it

too many kids but i didn t kno they had adult side

the spa, the room, the food

when my friends and i went into the spa steam room we were locked inside

the food for room service was not good at all.

the adults only side did not have entertainment, everything on that side was closed by8pm

music was little too loud at the pool

my bracelet came off in the pool somewhere

24 hour room service was a great amenity but was sometimes 1+ hour

noise from the pools at night if you take the belcony with the pool

we also had very delicious breakfast there and the staff helped us with laundry and storing our luggage for a

accommodating us with transportation help and also laundry

pet friendly, but they charge 250mxn per pet per night

at the airport we decided to try and ask if we could stay there at the restaurant or by the pool

getting picky here but the bar closes at 9:30 pm.

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

amazing food. amazing room service. top shelf beverages and great customer service everywhere.

jorge at the pool bar, felipe at the pool bar, paul the bell boy were sooooo nice and made our stay very good

one pool is more for activities and kids, another one quit and for adults

room service breakfast was fantastic and the restaurants for lunch and dinner were sensational

like that it was new and the food variation, the restaurant was great and the pool was heated, kids pool was

laundry services cost too much

over charged, laundry was not picked up liked promised.

was a small miscommunication with staff regarding the laundry

spa was definitely worth it, we recommend getting a massage

good location. adults only meant adults only!

there is an entrance directly to water park from this hotel but it s closed

water park and cirque du soleil show were the only good parts-the kids enjoyed it

would have preferred being closer to the beach and not overlooking a water park

dining, cirque de sole, water park, animal displays

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you

also, there is no bank or atm, no minimarket or laundry service, nothing at all, not even nearby, everything

upstairs which was nice food was delicious a very relaxed vibe and downstairs there s a snack bar by the pool

biggest take away is this is a great exclusive feel w huge room benefits however it s adults only i did expect

breakfast and lunch fire

was that it was fully booked for the two extra days we wanted to stay, and they charge for room service now

all inclusive means everything included. they charged us for laundry and spa.

plastic laundry bags

the pools were nice and the bartenders made good drinks

the gym could be a little bigger.

the free golf at the nearby el tinto course is great value, though the $60usd club rental is a rip off - as

room service totally inefficient

ended up going to the restaurant to order room service but very speedy and food was good

poor service, but, staffs in the kitchen were good..

noise protection, i hear some kids was crying all night

the pool and room service and breakfast was plus

no towels for the pool because the laundry didn t come, the a/c in the dining room needed to be turned down

staff was super friendly, they gave a nice gift to our kids and were really helpful with everything

was clean and exactly as pictured, and all the staff from the parking attendant ( we had a rental car), to the

taxi shuttle to and from the airport very comfortable room late check out

there is a restaurant and bar as well as a gym

we loved the numerous pools and the water park for the kids. the restaurants were awesome .

food. kids facilities. staffs

you can't get any alcohol with room service, so we had to walk to the bar and carry our drinks back in small

and jacuzzi size and quality in the room -comfy beds but the size of the queen bed is too small -gym -airco

the water in the water park was cloudy for about 5 days.

awe spa was awesome

my cpap machine stopped working when my don left room in morning for breakfast

there s a big space behind the kids pool that you can use for outdoor play

the layout was very strange because there was only one pool next to the lobby.

nice amenities and activities, especially for kids - my main focus, staff was very friendly and the (mainly

massages at awe spa were great as well

lots of kids and older couples. which is not an issue if that is your vibe!

golf carts (driven by the staff) are available to transport you between the properties

5 hours); pool and beach chairs occupied, etc

they messed up with spa credits and bill, i had to pay $150 more in my bill for having not the update bill,

, laundry

laundry service was appreciated

family feeling, pet friendly, and super eco friendly

meeting chorizo the pet pig was a highlight

basic but comfortable cabanas all with furniture made from wood on the property, cenote fed pool, wonderful

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and

breakfast is great

the kitchen / food is excellent but a bit to expensive

is not fluent enough to communicate over the phone and require 2 phone call for most of my room service request

very friendly beach bar open until late evening

the selection of drinks in every bar was good and no cocktail was too much trouble for any of the bar tenders

the resort has plenty of food and bar options to chose from

layout, restaurants and food, room service; the beach and personal kindness

speaker at the pool bar was a no no despite the fact the hotels music wasn't working

speaker at the pool bar was a no no despite the fact the hotels music wasn't working

the best in riviera maya (maroma beach), the quality of the food is great, not a crowded hotel, spa is great,

breakfast was great but dinners were always mediocre

we loved oscar who greeted us and showed us around on our first day and our breakfast server manuel

breakfast and lunch menu was excellent, food variey offer for dinner not so good.

spa therapists could be better for hotel playing in this league price wise

room right in front of the beach, with direct access, with a small breakfast place and a pool nearby palm finged

30pm, and many rooms were not occupied around) the very loud music at the main pools

the food at each restaurant was fantastic, and the cocktails at the bar are great

1, where music was a bit loud outside until 11 pm and people were preparing and consuming the breakfast from

in a honeymoon suite, which was lovely, for an even more special time, pick one of the swim up or pool apartments

i loved because it was adults only.

the spa experience was nothing short of incredible pure relaxation

breakfast served to our room in the deck was amazing

every single thing about our stay was above and beyond, from the room service for every meal if we wanted (the

room service could be a little slow and no designated bar for palafitos

roberto from the breakfast buffet was sensational

great staff and in-room dining. kids club is great.

experience whether it was housekeeping, onsite shops, at the restaurants, booking a paddle board, gym, spa

cocktail bar, pool, ice cream, taco shop, copal, black iron, kita, ava kids, swim up bar, buffet, valet, front

the room service food was delicious

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with

she would help us having our kids food pre-ordered and ready for them at diner time

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

the family pool is great

she would help us having our kids food pre-ordered and ready for them at diner time

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

weren't comfy and the sheets had a lot of laundry fuzz on them with minor staining

no laundry facility even though this is clearly advertised. walls very thin.

the wifi was not working at the time when we arrived.

it absolutely exceeded my expectations from the pool to the delicious full course breakfast and the price

very comfortable for airport transit- free shuttle, free breakfast, comfy room

entering my room, there was dirty laundry in the closet leftover from the previous guests

there was a guest self service laundry which we really needed and appreciated

after some communication with the staff, the towel is eventually found in the hotel's laundry room

also, there are unfortunately only 2 washers and 2 dryers so if you intend to do laundry try to get in as soon

laundry was cheap

bikes are for adults only, so young kids could not use them

pool n poolside service, beach bed overlooking the water.

gilberto with room service was great, always dropping our food off still warm and with a huge smile

i asked for a drink they had advertised on the bar window and the barkeep was confused about how to go about

however there is a little spot that has blue clear water that we swam in and it had fish (my kids loved that)

offered self laundry facilities at a cost

( there s soap and conditioner in the laundry room for free)

self service laundry for $2 was great

the pool area is great and the laundry facilities were a plus

is a self service laundry which i used - i was given 2 tokens (one for washing one for drying) put my stuff on

things lost by kids in the hotel have never been returned or found in

too many broken machines in the gym

at night , had 2 dinner reservations for 830 had to wait a hour to get dinner served , the salad bar was good

the breakfast is a buffet right on the ocean and it changes everyday

food could have been a lot better, same every single day, for breakfast lunch and dinner except at the nightly

getting the first room near the laundry an hearing it an slamming doors an children all night

close to the airport laundry room for leaving with clean clothes

rooms with kitchen for those who are traveling with the kids i suppose this can be good

is going worth need to call to have the cleaning that was not so good safebox not working, wifi not working well

the gym was adequately equipped yet stunk like chlorine and ammonia

especially want to point out the kids club

soft sand, shallow and safe water for kids (toddlers) to play on the beach and to run in to the water

especially want to point out the kids club

spa gym rooms luxury stay

main lobby, which isn't a problem bc they have 24 hr staff to drive you around on the extended golf carts

we loved playing tennis and using the gym (basic), and there was also table tennis, beach volleyball, etc

loved our first adults only all inclusive vacation

wifi

breakfast was great

the food was amazing, staff were attentive and pool and activities were great

laundry was $85. food was quantity over quality

for arranging fun events, capri grilles chef luis and alejandro are amazing , jorge at the pool bar and rolfi

rain), because somebody did not close a window in a darker place, where we had to walk to get breakfast every

smoothies and great breakfast buffet

only thing that was not good was the room service food and not bringing drinks besides beer to the room (other

food is nothing special and charge $20 for room service

it s right on the beach with golf carts transporting guests to their destination

receptionists, excellent organisational structure if a golf car, early breakfast, ice cubes, etc is needed

as well there would be times staff would contact transportation golf carts to take us back to our room and they

small swimming pool

i would suggest microwave,laundry room, and a vending machine but overall,this resort is fancy and beautiful

was amazing and laundry in the room is a plus

the price for laundry service is quite expensive, much more than in other hotels we stayed at, therefore we

full equipped kitchen, laundry and dryer in the room - super

up the rooms, food was truly horrible anywhere at the hotel (great offsite) lost our laundry, hard pushes for

we also utilized the laundry which was needed for us

enjoyed our stay here in an expansive one bedroom + living room + kitchen + 2 bathrooms suite

breakfast buffet was great

pool and beach access

also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

probably that they don't have a bar on the beach but it's more like a suggestion

the staff, the selection of restaurants and the spa was really nice

even the room service food was excellent

were a couple of staff members in the main restaurant (the one where they mainly serve breakfast) who were quite

-could choose from quiet pool

only thing they offered was to take my dress to laundry but of course it was not possible because i was checking

laundry facility, concierge said it takes three days to get laundry back with laundry service

good location pet friendly front service staff good friendly

every drink was spot on from both the lobby bar and pool bar

more activity for kids

laundry, internet, and even electricity didn't work

there is even a laundry room if you need

the wi-fi are not great at the room but very good at the laundry room

pool area you will get hairdryer and iron if needed laundry facilities small store in the hotel

great staff. great place. great value, view. they have coin laundry.

windows in our ocean view room// poor wifi connection // bathroom product were not good // breakfast was not

good pool size for babies and kids

i loved how we could use amenities next door we went to the restaurants, kids water park and also the theater

advice to the management: if people booked romantic package, do not put next door family with kids

room service was slow and didna ? ? t pick up phone many times

asked for a laundry bag to the room, 6 hours later they sent one to our room, which by then was too late to

got some laundry done and it wasn t much and it was $73

aside from the delay in laundry being returned the staff was super friendly and very nice

space drinks: just ask for an extra shot, otherwise tastes too watery and sugary food: loved breakfast buffet,

love the pool bar, pizza bar, and hotdog bar by the pool and friendly staff who are always around us and