didn t have on site laundry as advertised

the swimming pool needs a bit of cleaning.

our room was very comfortable, the facilities we used - pool, gym - were good

there was no internet connection (wifi).

parking is free and plenty of space

are better than what i have at home, there is coffee and fruit every morning, on-site laundry, jose is welcoming

laundry, clean, comfortable beds, pretty big kitchen. super helpful and friendly staff.

also free laundry is available

laundry hours were added during our stay because one of the staff members was upset we did laundry

friendly staff, nice rooms, quiet, great laundry facilities

room space is less, no laundry service(it will be good even with paid service), but it's having many other pros

it has free parking and is close to the city center

the location it's great the pool and comfortness, maybe it's a little bedroom but it's enough

wifi was terrible room locks wouldn t open with the

little to no wifi connection in my room

was nice to spend some time in the evening by the pool watching the stars

parking, drove around for 20 mins to find a spot

breakfast was +10 pool very nice nice clean room and comfy beds absolutely recommend this

value for the money spent, great location, ac working and clean/comfy amenities, the pool was a big plus

breakfast wasn t the greatest, wifi worked but was kind of slow & lastly, they didn t have wash cloths

no laundry

in amenities; no gym but discounted access to private fitness centre in building, no pool, laundry service takes

good wifi, shower and staff.

generally the snack bar offers alcohol and is open until 11:00 or 12:00

wifi speed, bed is not so comfy, room lacked necessary things like coffee machine or bar

swimming pool on the roof is 20-25m long

also, wifi was very bad did not work from room

ice, no fridge, no microwave, no washcloths (we didn't request any though), wifi was kind of slow but free so

table top wash basin is not very practical for kids

the pool was nice and the spa tub, the gym was well equipped (better than some posher hotels), the rooms were

easy walking to mall with food court & shopping, air-conditioning worked well, large fridge & laundry facility

was no paper towels or dish towels or dish soap or complimentary laundry soap

laundry detergent and dish soap would have been nice to have in room

so technically, no laundry service

the laundry machine takes a lot of time to wash and dry our clothes.

beach club is a great plus, the kids pool is warm

restaurant and lack of room service

enjoy the shuttle daily to the sister resort with larger pool, hot tub, buffet

pool looked great but it was cloudy out so i didn't use it

very nice, quiet pool area

also on two occasions there were loads of dirty laundry in front of the room doors, that certainly was no

i needed my laundry to be done, due to communication issue i ended up running to the laundromat but it was

pool suite location

if not they ll charge you at the end also make sure you count everything that s in the snack bar because i

the tv didn t have netflix. just local channels. tough for kids without some entertainment.

balconies have no chairs or lights so useless except to dry laundry

comfy beds, decent shower, clean, close to restaurants, free parking (and a gym if you fancy it)

ac and wifi was super

hotel with parking and well-located in a good neighborhood that's away from the chaos of the hotel zone and

top view over the city and the pool is great

for example there is no laundry service at all, that's really weird for a 4 star hotel

i made my way to the lobby laundry/storage room and saw a section labeled towels and grabbed two

no laundry

booked this place for access to laundry which they dont have even though it is listed

there is no laundry service

he helps me with my laundry and even post the post-card for me:) really appreciate his help

laundry place is at the end of the block and you're within minutes of a plaza with

the listing listed a washing machine available, but then we had to pay for laundry service, so that was confusing

- nice and quiet location - good wifi

facilities are great, the hostel is clean, the swimming pool is very nice as well

super well located! near banks, oxxo, laundry and also a pick up spot for tours

breakfast is great, facilities, hall, pool, bar are amazing

room service was very slow

also the spa was not available but i understand it was being renovated

a beautiful place, friendly staff, great room service and a great breakfast.

we did laundry service and wanted to do more and they said they didn t provide the service and that it

ado bus station, grocery store, bank, money exchange, laundry service and convenience stores all a short walk

didn t provide laundry services as written in hotel description.

i loved the hotel, the pool, jacuzzi, the staff was very friendly. i recommend it 100%

the pool area was lovely, and the breakfast was plentiful.

good location, friendly staff, they do have laundry facilities. was quiet during the night.

wifi could have been better.

early check in, your friends could come nobody ask wifi is good,ado by walk 6-7 min for hotel zones 2 min walk

wifi very poor. bed very uncomfortable.

advertised wifi, but it is only available in the lobby and the rooms immediately above it

the laundry was really cheap and fast (less than a

to the reception and with a window on the back courtyard which staff uses for bathroom breaks and laundry

clean and nice hotel. space for parking. they offer breakfast with big variety with good prices.

- breakfast was delicious (esp the chilaquiles) - room was clean, and bed was comfortable - wifi worked

women in kitchen was so considerate, always put another cup of coffee

the ac in the rom was not controllable and was quite cold. the wifi connection wasn't the best.

food & bar service monday to

good wifi service

execlente parking area

good wifi.

we had a kitchen with gas stove, plenty of drinking water, microwave, kitchen utensils, refrigerator with

wifi was not working

there was good wifi

as far as it s suites there is kitchen. the rooms are big. good location. the street is quite.

there is a cafe right next door that serves all day - you can order it as room service too

the parking is big

very good a/c, lovely pool and hot water and good pressure in the shower

the location and the pool area , good wifi

nice stay, quite place with nice pool. clean

outdated, wifi didnt work in rooms

& let me borrow the front desk phone to fix up issues with my flight the following day, the laundry service was

perhaps it could be good to offer a few more options for breakfast: i was there for just 3 nights so it was

and the pool was close the days that we were staying there

they served our breakfast early so that we could catch our plane

the breakfast was simple with coffee, 2 pancakes and fruit, but enough to start the day

there was no laundry in the hotel for laundry you have to give your clothes to reception and they will charge

wifi only worked sometimes in our room

location, friendly helpful staff, clean and comfortable, good air-conditioning and wifi

wifi was fast too, and the staff was helpful and kind

wifi was very patchy

the kids loved the pool

much fun for kids

art, pool area, staff

clean pool and service

one day the literally screaming kids spoiled the atmosphere

easy parking, friendly staff, awesome friendly bar on site

- nice location - free parking

we were able to receive a good wifi signal in our room

of loud at night from the bar with live music at the front of the building

breakfast represented 2 toasts, with a small butter and jam, along with a glass of milk, orange

liked the staff, the location, the pool, beds were comfy & room was clean , there's a laundry service 2 doors

location rooms pool

great location near ado bus station, markets, restaurants etc. nice pool and friendly staff.

karaoke bar nearby is loud at weekends and singers no more talented than those in uk.

very noisy. loud music in bar outside until late.

do not provide laundry service, there is no restaurant or bar at the hotel

the hotel is near the main bus station (ado), there are a lot of places to take a breakfast or eat nearby

clean, comfortable bed good signal wifi, a/c

special but the room was comfortable, on-site parking was helpful, and the front desk staff was helpful

slow wifi

also, the parking was limited (there were a few parking spots right in front of the property) and even though

poolside bar was closed and jacuzzi unfinished but again the weather was pants and it was a short stay in

of amenities (available swimming pool, wellness and spa classes, comfortable air-conditioned room, nice and

for spa were a bit steep

staff were great and friendly (especially lucero)the pool area is nice, didn't eat but the food looked massive

are room did not have wifi so we were outside our rooms most of the time.

were brilliant, let us play music on the speaker by the pool, pool was lovely and clean, room was spacious and

lovely clean pool area

another thing that was not working is a pool bar (maybe november is not a season yet

continental breakfast free including cereal but can also order off the breakfast menu for reasonable charge

daily housekeeping, laundry service if needed

no ice machine or laundry room.

should have laundry on site

location, room, comforts, breakfast, pool....everything was perfect.

one of my kids has a couple of food allergies and enquired with the kitchen staff about what he could eat

nice swimming pool on the 1st floor terrace, with sunbeds

great place really nice staff the pool is awesome

close to the palapas park, large room with a swimming pool

the outdoor pool was a fantastic place to relax

the pool was a nice plus

laundry prices were super high

the laundry bill for washing cases of clothes was expensive to say the least worst was how rude and

we asked for an early check in to at least 1 of our 3 rooms we booked because we had elderly and kids and had

were slightly overcharged for our room service

also a pool

staff bar really friendly!!!

bad wifi

wifi was slow sometimes & a few times didn't work.

pool and beach access

the pool is in need of a good scrubbing some tiling

old fashion shower head not working properly non refundable plus i just went for 2 days with my kids so just

wifi is worst and room shared has items broken and not all worthy for the amount paid

staff were engaging and helpful. pool was small but not too bad

little to no wifi in our room run out of shower water at times buffet food is often cold two tv channels not a

there is laundry service and so many stores around this hotel

the wifi worked well

didn t have wifi in our room, so we have to go out to get internet - that was so irritating and a lot of

location. room and kids pool. very nice and a great price.

is terrible (every day your walking to reception multiple times because the card doesn’t work), kids pool is

the pool is great and the gym has brand new

equipped with a nice gym and sauna for relaxation and close to a shopping mall and restaurants

it s not really a problem but the pool bar service ends at 11 pm.

a bit difficult to find the parking on night one.

the pool was nice, but the spa pool would have been nicer if it was heated

wifi only in lobby; no self service laundry as promoted on the website

first there is no wifi in rooms (even in my room it wasn't possible to connect with my cellphone data due to

lot of parking spaces for free which was very convenient

didn't like the parking lot, very crowded, hard to park the large van but still a great place to stay

lpful staff, good breakfast, pool, safety, conveniency to resto, pharmacy and market etc) except the

the gym and free laundry facilities were great

room was right next to the laundry room and gym

it has a small pool as well

the breakfast buffet was a little disappointing but overall the food was good

nice comfortable hotel with a pool

laundry was expensive although externally operated this minor detail could be improved.

other is that our room was close to the laundry i guess and every morning around 5am there was to much loud

the room we stayed was close to the laundry room so we heard noises every night

the staff didn t mention the cost of laundry, and i had to pay $20 usd when i got it back.

lots of children at this hotel and the staff are welcoming to the kids

she would not give me a fan even though the ac was not working and the wifi is very unstaible

wifi is very fast

the pool

second floor: kitchen, two refrigerators, stove, blender, coffee maker, and a multifunction cooker

and also there is no kitchen for you to cook

this includes the tour, breakfast, and final business meeting

the buffet breakfast was okay, not large and not many items.

not much to do after the pool

i also got room service a couple nights for dinner and was blown away how much better it was then at the hotel

the pool area

i had to pay double to get my laundry back the same day, ridiculous

trendy garden view was a view of the employees parking lot

and at rain, breakfast was a festival of flavors: the kings of the omelette, without question

that the pool closed at 7

should have a dj in the sports bar banging out house music as well as the terrace entertainment

make sure you get the breakfast option.. close to boats to isle mujeras

breakfast was nasty , obviously because you are from the hotel

location right across the street from the xcaret observatory tower and xcaret xailing port and parking garage

the lobby, the patio, the pool, the rooms, everything was clean

and pool and staff all good

breakfast was ok but could have been better, that is presentation and taste

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away

didn't really like being catcalled by the staff at the pool and beach

the property provided all-inclusive option for bar and meals and a private beach for use

the rooms have poor isolation so you can hear all the music from the pool (until after midnight) and cars in

the swimming pool area and the beach was very nice. its a good place for family's.

most probably they did not use laundry liquid

only stayed for 3 nights and we faced a lot of issues, the laundry not working, we got stuck on the elevator,

on the website it stated there way free laundry on site

the pool area had lots of chairs and entertainment around it all day

when we arrived we were given a room beside the kids club, with a closet with electrical wires, no lock on the

hotel provides laundry service for additional payment

along with ironing board and iron with laundry bag provided for dry cleaning

also, it would be nice to have a laundry room where you can do your own wash

reception ever and they lost my laundry suddenly(saying it was not there ):what is in it for the client(nothing

location gives the feel of the real mexican locality with department stores,laundry,great taqueria and the

no washer or dryer for guest to do laundry themselves

parking rude staff was not informed about limited pool access when purchasing all inclusive

lack of order,,some guests use towels to save a space by the pool while they go to breakfast, and come back an

all staff are corteous. breakfast at las palmas was great, la bamba for dinner as well

it says all inclusive but at night time there s no room service

additionally, the laundry service proved impossible to use and ended up having to travel out of the hotel zone

should have better laundry service as there were no washer dryer and you have to give clothes for 24 hrs to

we did enjoyed the food too our kids enjoyed no complaints about it

told the tennis court can be used and when we got there, there was no tennis court, same with gym

the calm beach, perfect for kids to play in the sand and swim in the calm water

if you dont have kids dont go. even though they have

wifi was shocking

breakfast was very ho hum. omelet bar a lot better.

restaurant was closed and we were told to go to the other side of the connected property for breakfast

by the end of our first day we managed to get onto the wifi and download the oasis app to book restaurants

staff pool restaurant & decor! excellent!

beautiful room with ocean view, amazing soaker tub, serene pool, great vibes, friendly staff, excellent food

there is a beach bar that serves excellent food and drinks

great gym

great rooms, amazing pool, and great set up at the beach

laundry service (for a small fee) was very quick

clean, the staff was helpful and friendly. decent breakfast

nice little pool to cool off in and a small gym

breakfast was way more than we expected and the environment was good

the walls are very thin. easy to hear outside noise. also the breakfast is very simple.