i started laundry when i got in around 8am and i went to put the second load in the dryer and take my barely

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

we were not informed that the pool was out of service until we went to get in the pool.

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

parking was also close and convenient with luggage

was a laundry room available on site but it wasn't very clean

in the room, bed had crumbs, it was a non smoking room but there was used cigarettes in

bed the parking lot was more potholes than smooth driveway

hair on them, comforter had cigarette burns, room smelled of old smoke, even though it was a no smoking room

location, large parking lot for oversized vehicles (dually truck)

we were across the hall from the laundry and i could hear the washing machines and dryers through our wall

there were 2 other males in laundry room washing their clothes @ 1 am

breakfast was good

staff rooms clean pool was great breakfast was great everything worked

parking lot was a sheet of ice

heated pool didn't work when i stayed there for that

staff, breakfast and rooms were nice

pool is very small, very warm. continental breakfast on holiday closing at 9.

soap, toilet paper or towels in room trash left in bathroom sink pool closed breakfast was

breakfast was average. staff very kind and hard working

the service in the bar was terrible. took forever to get food.

when we got back we had to wait another hour with 2 little kids

breakfast was not until 6:30.....and no coffee to be found before that time.

the shuttle driver and all other staff were friendly, courteous and helpful

it states, that this location has free breakfast, but it didn't

access to a guest laundry room

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

the amenities were good. fitness center and pool were nice. loved the bathroom.

the pool was closed due to covid restrictions.

i liked the large rooms, comfy beds, excellent service and top gym.

very friendly staff, great breakfast

shuttles

wifi was sketchy when i needed to join a meeting. that was not helpful.

could feel the bed frame through the mattress, there was no hot water, and i was not given the wifi password

complimentary breakfast spread the free breakfast goes far beyond a typical cold continental setup: fresh items

laundry basket full of towels still over flowing and all over the floor

free pool, sauna and gym. comfortable bed. the staff at the front desk - simply angels!

excellent price for the quality. staff was very courteous. airport shuttle very available.

the kids movies that play in the pool area

very clean and staff was amazing as well as the shuttle service

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

pool was beautiful and liked having a restaurant and bar in hotel

airport shuttle was good.

the pool area was great kids loved it !

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

pool was big and warm, our room was on the 8th floor with windows on both sides so our little kids loved looking

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

everything was available to me when i got snowed in. laundry, food, and an excellent stay

gym and laundry facilities were also a great addition and excellent quality

no laundry bags for dirty clothes that you changed after showering

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

laundry facilities, convection oven

the fitness center and free laundry usage was super handy

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

the gym was alright and they had a laundry room you could use for free

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the only issue i had was the wifi that needed to be reconnected when i was in my room

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

no proximal laundry cleaning station

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

no laundry!

, breakfast, gym, pool], which added to the overall great experience

no guest laundry facilities. front desk and amenities are a far walk for the hotel rooms.

no laundry, no continental breakfast

room, safe location, friendly stuff, free parking, free shuttle to chicago downtown, close to public transport

parking was free, but it was nearly impossible to find a place to park on a sunday with the

2nd, the wifi was fast

i didn't get a chance for breakfast, but i loved the bar inside was a little upset because the pool not open

breakfast & the cocktail hours are also a nice add

nice bar and food right in the hotel

the room was wonderful with its addition of the mini kitchenette area that we could spend some time cooking

location, wifi, hassle free checkin, checkout and ecom delivery pickup.

location, swimming pool, laundry, and gym facilities

the staff room pool laundry everything

guest laundry is free and fitness center has everything you need

in one,pool, fitness, laundry, breakfast, staff, uv

the staff room pool laundry everything

the gym and laundry room were very useful

staff great. free wifi, laundry and breakfast.

location. pool & gym. cleanliness. breakfast.

room service

hotel was clean and very nice. staff was amazing and helpful. breakfast was wonderful.

really appreciated the free use of washers and dryers for laundry

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

also, there's no room service which again is a very un-hotel like feature and such items should be made very

pool was ok for the kids

there was nothing telling you how to log into their wifi unless you were using a computer

i used the laundry service was soooo outrageous.

no gym. but they had a deal with a gym a little way down north avenue.

also, there is a gym down the street, the bucktown

the next morning we ordered room service

room service was difficult to obtain

i couldn t order laundry . probably not in time.

easy access to the wifi

issue w/the room service order, but the hotel is new; still training staff so it is to be expected

only thing i could suggest would be some basic options for the kids for food

did not like that every person who joined the wifi was charged $15

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

nice area to do laundry with tv and vending machines

used laundry slip in closet

location is great. clean and comfortable. laundry facilities.

it was great to have free wifi and easy to access

only downfall was the bar was closing as we (along with many others) were arriving back from the concert

i wish you had room service!

i loved using the gym on the second floor!

because they don t have the staff yet they were not able to do room service every day

not very much information given at check-in about parking, accessing wifi, check out process

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there is laundry, which is key when on a road trip

there was an on site laundry which was very useful

didn t get info about the pool or gym and no breakfast at all

the cleaners are thief s , left my money came back and it was stolen by room service

spa and gym were great

was quite good and room service was also good

the room, the pool, the rooftop, the gym

we had also paid for a late check out and were being rushed out of our room 15 minutes past the regular check

gorgeous room, great spa facilities, and amazing on site restaurant

used the gym one day, and i know it's new and they are still building it out, but it was a little meh

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great

my room smelled like smoke. room service woman was very rude

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

i wish the upstairs bar was open more

com) but only a yoga studio, questionable laundry prices (8

multiple restaurants in house, room service, laundry, and there s a steamer

bummed their bar and roof top area closed so early.

room had so much character, shower was amazing, and rooftop pool was delightful!

pool closes at 4? that s completely insane. really bummed about this.

laundry

hotel has great gym, swimming pool as well as a laundry room that is free to use

with the free laundry, my stay felt like home before i continued my journey crossing the country

the laundry room is very convenient too

free laundry facilities, good gym and pool

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

laundry didn't

the laundry room was clean and appreciated

the breakfast was good

no bar other than a wine/beer pour system

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

no indoor pool but it s worth the stay still .

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

if you wanted a bar on-site you are at the wrong place

i was expecting there to be a spa but it was just a sauna and steam room in the locker rooms

the welcomed us for an early check in

i chose buckingham hotel because of the provided breakfast and the pictures of the fitness/spa and pool

very nice with great views. not a great place for kids.

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

breakfast in the morning was really good, but it would be nice if the area where you serve yourself

breakfast delivered to the room would have been nice

no pool and the gym was a bit sparse.

great wifi

we had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of

i would have liked to have more equipment at the gym

the gym is extremely clean and has great cardio machines, weights and cables

only problem was breakfast and front desk staff in this hotel

i had breakfast and lunch there and both were amazing and relatively reasonable in price

it also has laundry room

no change available for use of laundry machines.

i went down and asked for more, they told me they were doing laundry

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

the second hiccup was when i had to do laundry

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

room was wonderful, wifi working well

bar not open, no room service or housekeeping that i could see

we arrived earlier than expected and they allowed us for early check in

the gym is very small the location was a bit far from the activities we were hoping to see

there is a laundry machine in the hotel available for an additional fee

bad wifi horrible phone services. could not get room services like how i want to.

size of the pool and the number of folks using it when we were there, but i think that was due to spring break

information on internet said a kids buffet was available

no amenities to the hotel no business center, no pool, no gym, and no breakfast

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

no laundry

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

wish there was coin laundry.

the kids got little teddies upon arrival

i called about an early check in and i was pleased when the staff member remembered my name when i checked in

good location, nice coffee and gym.

oom was available way ahead of scheduled time) good restaurant on close proximity

the laundry service is nice however, but housekeeping is only after every 3rd night if that's an issue

i was happy that i could use the guest laundry ($2 for a load)

after being on a train for 2 days we were relieved to find it had self service laundry facilities (you need $

location, breakfast, laundry service

used the laundry facility and it was fast and convenient

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

loved the pool and hot tub

we booked 2 days to get out of the house, swim, relax as a family (kids 7 & 4 who love swimming)

kids loved the pool and hot tub

room service and spa a bit pricey. gym can get a little stuffy depending on activity.

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

bar and restaurant with great service and offerings

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

could not find the switch to turn off the bar lights

great location and cool design. gerin at the bar made the best french75. he was awesome.

one dryer in the laundry was out of order

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

no room service

the walls are not soundproof so i heard crying babies or kids screaming throughout the day and the rooms are

to build a higher building, they don’t keep the pool, which makes not so good for kids.

expenisve and loud alot of kids running around

spacious room, good shower. wifi was decent.

there are kids everywhere

plus complimentary parking

gym is great, pool is nice and the beds are comfy

there is a laundry service on the 3rd floor but one has to pay with 1/4 dollar coins so you need 33 coins to

there is a laundry service but one needs 25 cents coins, meaning that one needs 28 coins in total, that you

no slippers provided no way to have so many quarters to use the laundry machines

handy laundry facilities, great location in the loop, walking distance from union station and to

laundry room should have a change machine in there or front desk stocked with quarters

food/ laundry credits don't roll over to the next day

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

t use like laundry

she did not clean our room after our first night there, because she thought our laundry bag hung on the doorknob

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

issues: my room was dusty and no soap in washer when i did laundry

free wine at happy hour. free laundry facilities. very friendly and helpful staff.

great location, gym and also includes free laundry facilities!!

quiet room, very comfortable beds, close to everything!! free laundry was a nice added bonus..

key card access free laundry facilities and location

love that there is a laundry room (though extremely busy)

free laundry machines and decent gym

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

convenient location, helpful staff and facilities like printer, gym and self help laundry were excellent

beautiful old building with great rooms, free laundry with soap and great guest services

bar made amazing cocktails

location and gym.

pet friendly happy hour!

book one of their king spa

no spa anymore ... needed massage

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

my view was lackluster. wish there was laundry facility.

great location. no laundry. no breakfast. no gym. barr basics

everything was great - room, wifi, frig, microwave, staff, cleanliness, breakfast.

the hotel had luggage storage, early check in and late check out. room was clean, and very big.

we ate dinner at the bar as did many patrons

great location, nice breakfast, spacious room with a kitchen area

great gym, great room & very friendly staff. also great breakfast every day.

walk to most major public transit without jumping on a bid first which is a bit much with little kids

the air quality in the our suite and my kids room is very poor

the gym was great!!

they have is an early check in. and location was great

we had a dog and were on the same floor with other pet owners

bar and restaurant are stuffed up with nonaesthetical lamps and cupboards that ruin thesr splendid

loved the big rooms with comfy beds, friendly staff and the gym.

they suggested we check out the rooftop bar even if just to see the beautiful view

room service was so fast and the food was excellent

also, as expected for downtown hotel, quite noisy traffic 24h although did not prevent us or the kids to sleep

my son and i brought his kids (9 year old twins) to see a city that both he and i fell in love with during

in staff was amazing- i was able to get early check in and late check out

the breakfast was outstanding, great selection for the family.

location and facilities like restaurant, bar, 24/7 store, swimming pool, and gym

views, staff and breakfast!

spa and gym opening hours with sufficient equipment

great breakfast buffet daily. lots of selection.

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

couldnt use the laundry section

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

half my laundry got lost (reappeared but very annoying)

also wish they offered a breakfast deal and had laundry facilities

missed the amenities from pervious stays: laundry service, wine happy hour, and 312 chicago restaurant

amenities that most hotels provide for free, which included things like wifi and access to the gym which is

bar at night post theater was awesome

wonderful pet policy and hotel employee at customer service was great

we arrive in the hot-point time ,when restaurant, gym and other shared rooms were closed,due to covid

they have a breakfast buffet for guests for $20-25 per person

the breakfast was great!! i love the location of the hotel. the view was amazing.

we pretty much loved everything. the pool was a tad bit cold tho.

through booking was included but the hotel said that it is included only for the adults and the kids have to

staff was amazing. the bar was amazing. the room was amazing.

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

there is no guest laundry room and no coin or card laundromats within walking distance

also giant laundry bins in the ground floor entrance are not a good, welcoming look

no laundry room or pool

comfortable beds, breakfast daily, cleanliness of our room, great room service, large bedroom windows, walkable

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

were charging an additional$25 for early check in

the gym is a real gym

noisy air conditioner, no laundry room

not enough towels and next day towels were late (laundry not ready until evening).

we did a breakfast room service card for the morning we left (checked the

bedding, the location, the staff (so helpful and kind), the cleanliness, and the fact that it was pet friendly

i wish the bar was open later, but completely understand why it wasn't.

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

the only thing i would suggest was a handle bar by the bathtub to aid when exiting tub.

excellent location, good wifi, need to add 17 $ for wifi and water - its must

wifi in room was pretty weak.

room service needs to be improved

laundry machines in building or surroundings

no laundry service

t have a guest laundry

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

very inconvenient with two kids under 5

prompt room service with varied menu

wifi would periodically go out and i would have to reconnect

second floor facilities - lounge, bars, restaurant - are very nice, but the outsiders tend to crowd out the

if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday

s restaurant needs to better separate the bar area

rude staff , not cleaning room and no laundry service

there s no laundry room

* the deluxe spa suite was spacious and luxurious

biscuits and gravy with room service were top notch.

also asked for early check in and was given access before midday

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

i have stayed in this hotel with my kids several times and will be returning every time we visit chicago

room service is very fast with all the normal options

kept me from giving a 10 rating was the gym

the pool was a little cold.

great location, lobby bar and service.

nice river terrace bar and in-house sushi restaurant

extra service charge for room service, on top of tax and tip, was a little much

very nice hotel bar with great drinks

friendly staff, big and clean room, good gym

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

it was late when i arrived and they didn't have room service running.

the continental breakfast was great, including both hot & cold foods

everything was great expect breakfast that was not included

also, one morning there was an issue with room service and we could not order and they remedied the situation

close to candy factory only 2 blocks away i did enjoy the bed also i like laundry room nice big tv downstairs

to almost everything, staff was ridiculously nice, facilities are new, laundry room, common area, coffee shop

but we also love that they have a kitchen area, free laundry, and lounging space

super friendly and the amenities like the kitchen and lounge areas, a computer with printer and laundry room

the hotel is in a great location, there is a kitchen and a laundry room. was really great

also no laundry facility onsite either

no disney movies didn't send dressing gowns back when sent to laundry

the laundry service was good and back ahead of time

the gym is particularly nice with great machines and well maintained during covid

wifi is a bit temperamental and it logs you out after a period of inactivity so you have to auto

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

gym is small but gets the job done and we used to the laundry room as well

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

everything especially having a full kitchen in our room