i started laundry when i got in around 8am and i went to put the second load in the dryer and take my barely

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

we were not informed that the pool was out of service until we went to get in the pool.

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

parking was also close and convenient with luggage

was a laundry room available on site but it wasn't very clean

in the room, bed had crumbs, it was a non smoking room but there was used cigarettes in

bed the parking lot was more potholes than smooth driveway

hair on them, comforter had cigarette burns, room smelled of old smoke, even though it was a no smoking room

location, large parking lot for oversized vehicles (dually truck)

we were across the hall from the laundry and i could hear the washing machines and dryers through our wall

there were 2 other males in laundry room washing their clothes @ 1 am

breakfast was good

staff rooms clean pool was great breakfast was great everything worked

parking lot was a sheet of ice

heated pool didn't work when i stayed there for that

staff, breakfast and rooms were nice

pool is very small, very warm. continental breakfast on holiday closing at 9.

soap, toilet paper or towels in room trash left in bathroom sink pool closed breakfast was

breakfast was average. staff very kind and hard working

the service in the bar was terrible. took forever to get food.

when we got back we had to wait another hour with 2 little kids

breakfast was not until 6:30.....and no coffee to be found before that time.

the shuttle driver and all other staff were friendly, courteous and helpful

it states, that this location has free breakfast, but it didn't

access to a guest laundry room

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

the amenities were good. fitness center and pool were nice. loved the bathroom.

the pool was closed due to covid restrictions.

i liked the large rooms, comfy beds, excellent service and top gym.

very friendly staff, great breakfast

shuttles

wifi was sketchy when i needed to join a meeting. that was not helpful.

could feel the bed frame through the mattress, there was no hot water, and i was not given the wifi password

complimentary breakfast spread the free breakfast goes far beyond a typical cold continental setup: fresh items

laundry basket full of towels still over flowing and all over the floor

free pool, sauna and gym. comfortable bed. the staff at the front desk - simply angels!

excellent price for the quality. staff was very courteous. airport shuttle very available.

the kids movies that play in the pool area

very clean and staff was amazing as well as the shuttle service

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

pool was beautiful and liked having a restaurant and bar in hotel

airport shuttle was good.

the pool area was great kids loved it !

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

pool was big and warm, our room was on the 8th floor with windows on both sides so our little kids loved looking

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

everything was available to me when i got snowed in. laundry, food, and an excellent stay

gym and laundry facilities were also a great addition and excellent quality

no laundry bags for dirty clothes that you changed after showering

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

laundry facilities, convection oven

the fitness center and free laundry usage was super handy

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

the gym was alright and they had a laundry room you could use for free

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the only issue i had was the wifi that needed to be reconnected when i was in my room

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

no proximal laundry cleaning station

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

no laundry!

, breakfast, gym, pool], which added to the overall great experience

no guest laundry facilities. front desk and amenities are a far walk for the hotel rooms.

no laundry, no continental breakfast

room, safe location, friendly stuff, free parking, free shuttle to chicago downtown, close to public transport

parking was free, but it was nearly impossible to find a place to park on a sunday with the

2nd, the wifi was fast

i didn't get a chance for breakfast, but i loved the bar inside was a little upset because the pool not open

breakfast & the cocktail hours are also a nice add

nice bar and food right in the hotel

the room was wonderful with its addition of the mini kitchenette area that we could spend some time cooking

location, wifi, hassle free checkin, checkout and ecom delivery pickup.

i used the laundry service was soooo outrageous.

the pool area did get a little crowded but they started to limit the number of people once it because

also, there is a gym down the street, the bucktown

no gym. but they had a deal with a gym a little way down north avenue.

pool was closed

guest laundry is free and fitness center has everything you need

the staff room pool laundry everything

in one,pool, fitness, laundry, breakfast, staff, uv

location, swimming pool, laundry, and gym facilities

the pool was closed

staff great. free wifi, laundry and breakfast.

the gym and laundry room were very useful

nice gym, good breakfast, nice pool (i did not use it but seems nice)

the room was spacious and well maintained and the wifi good

nice to have the gym and pool and super comfy large rooms

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

really appreciated the free use of washers and dryers for laundry

service for example there was no room service to replace towel or coffee or shampoo

we enjoyed the pool both nights

my daughter really enjoyed the pool

are friendly and it was clean and my kids love to it there nice view the food was very good my kids enjoy it

no room service despite having a restaurant and nobody to help with bags

with parking and pet

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

the wifi and the fact that it did not have a refrigerator in the room.

i couldn t order laundry . probably not in time.

gave me a corner room and wifi upgrade when i told them the friends that i had thought were coming to the

the room service menu was limited. breakfast items served all day would be lovely.

is an upscale hotel - it was weird that that they charge extra for wifi in the room- but if you sign up for

to convention center, nice food court and also sit down restaurant, gym stocked with cardio and weight machines

location is great. clean and comfortable. laundry facilities.

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

used laundry slip in closet

nice area to do laundry with tv and vending machines

bar and restaurants were convenient

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there is laundry, which is key when on a road trip

there was an on site laundry which was very useful

didn t get info about the pool or gym and no breakfast at all

the cleaners are thief s , left my money came back and it was stolen by room service

spa and gym were great

was quite good and room service was also good

the room, the pool, the rooftop, the gym

we had also paid for a late check out and were being rushed out of our room 15 minutes past the regular check

gorgeous room, great spa facilities, and amazing on site restaurant

used the gym one day, and i know it's new and they are still building it out, but it was a little meh

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great

my room smelled like smoke. room service woman was very rude

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

i wish the upstairs bar was open more

com) but only a yoga studio, questionable laundry prices (8

multiple restaurants in house, room service, laundry, and there s a steamer

bummed their bar and roof top area closed so early.

room had so much character, shower was amazing, and rooftop pool was delightful!

pool closes at 4? that s completely insane. really bummed about this.

laundry

hotel has great gym, swimming pool as well as a laundry room that is free to use

with the free laundry, my stay felt like home before i continued my journey crossing the country

the laundry room is very convenient too

free laundry facilities, good gym and pool

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

laundry didn't

the laundry room was clean and appreciated

the breakfast was good

no bar other than a wine/beer pour system

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

excellent breakfast

would love to see a smoothie bar with greens, frozen fruit, oat milk, flax seed, etc

great location. friendly staff. pet friendly.

no pool and the gym was a bit sparse.

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

spa is fantastic

i was expecting there to be a spa but it was just a sauna and steam room in the locker rooms

kids are not allowed in the pool and the younger staff members didn't seem too pleased to see them

the welcomed us for an early check in

very nice with great views. not a great place for kids.

we had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of

i would have liked to have more equipment at the gym

the gym is extremely clean and has great cardio machines, weights and cables

only problem was breakfast and front desk staff in this hotel

i had breakfast and lunch there and both were amazing and relatively reasonable in price

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

room was wonderful, wifi working well

the gym is very small the location was a bit far from the activities we were hoping to see

we enjoyed drinks at the bar on our last night

we arrived earlier than expected and they allowed us for early check in

access to the rooms or laundry facilities are by key card only or digital key card om your phone this keeps

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

it also has laundry room

laundry facility is outdated

i went down and asked for more, they told me they were doing laundry

there is a laundry machine in the hotel available for an additional fee

bad wifi horrible phone services. could not get room services like how i want to.

size of the pool and the number of folks using it when we were there, but i think that was due to spring break

information on internet said a kids buffet was available

no amenities to the hotel no business center, no pool, no gym, and no breakfast

gym is great, pool is nice and the beds are comfy

restricted food/ bar opening hours and no room service

i didn't have time to use the gym or spa but the room was so nice and the bathroom was excellent

great amenities , classes , gym , tennis, great breakfast options

easy to get to, lots of parking, and super close to a variety of stores and restaurants

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

no laundry

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

wish there was coin laundry.

it would be nice to have an on-site bar to wind down in, but we found a nice local place nearby.

the wifi is great

the kids received a little gift when we arrived

the wifi was out due a general nationwide outage and the front desk did not know about it, so they

no laundry and wifi slow

no room service, no free breakfasts, being asked to pay in advance for my two week stay, no laundry soap

no staff helped us to put our laugages in the texi personal laundry duration is not indicated

location, breakfast, laundry service

the laundry service is nice however, but housekeeping is only after every 3rd night if that's an issue

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

gym facility, quality of food at the restaurant

there was one but it was locked with a note about changing the mini bar

points of interest the staff is awesome competent and friendly from the front desk clerk to the bar tenders to

kids loved the pool and hot tub

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

could not find the switch to turn off the bar lights

bar and restaurant with great service and offerings

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we enjoyed the live jazz by the bar in the evenings as well

handy laundry facilities, great location in the loop, walking distance from union station and to

there is a laundry service but one needs 25 cents coins, meaning that one needs 28 coins in total, that you

no body lotion,no shower towels and no laundry bags

laundry room should have a change machine in there or front desk stocked with quarters

no slippers provided no way to have so many quarters to use the laundry machines

one dryer in the laundry was out of order

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

i never wanted to spend this money on a hotel when it's christmas, my kids

room service just walked into room while i was in the shower

boutique hotel with an on-site bar and restaurant.

food/ laundry credits don't roll over to the next day

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

t use like laundry

she did not clean our room after our first night there, because she thought our laundry bag hung on the doorknob

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

issues: my room was dusty and no soap in washer when i did laundry

free wine at happy hour. free laundry facilities. very friendly and helpful staff.

great location, gym and also includes free laundry facilities!!

quiet room, very comfortable beds, close to everything!! free laundry was a nice added bonus..

key card access free laundry facilities and location

love that there is a laundry room (though extremely busy)

free laundry machines and decent gym

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

convenient location, helpful staff and facilities like printer, gym and self help laundry were excellent

beautiful old building with great rooms, free laundry with soap and great guest services

bar made amazing cocktails

location and gym.

pet friendly happy hour!

book one of their king spa

no spa anymore ... needed massage

wifi is good i could used my netflix account

gym is ok, great treadmills

besides, there is no free wifi they offer you guest non-secured access which will make all your devices exposed

room was in great condition, really big and there was a door between the bedroom and kitchen space

breakfast was a plus

great location. no laundry. no breakfast. no gym. barr basics

my view was lackluster. wish there was laundry facility.

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

our mini kitchen was convenient

the staff was excellent and courteous and the only thing was that the kitchenette was much smaller than expected

the gym was great!!

they have is an early check in. and location was great

we had a dog and were on the same floor with other pet owners

bar and restaurant are stuffed up with nonaesthetical lamps and cupboards that ruin thesr splendid

loved the big rooms with comfy beds, friendly staff and the gym.

they suggested we check out the rooftop bar even if just to see the beautiful view

room service was so fast and the food was excellent

also, as expected for downtown hotel, quite noisy traffic 24h although did not prevent us or the kids to sleep

my son and i brought his kids (9 year old twins) to see a city that both he and i fell in love with during

in staff was amazing- i was able to get early check in and late check out

the breakfast was outstanding, great selection for the family.

location and facilities like restaurant, bar, 24/7 store, swimming pool, and gym

views, staff and breakfast!

spa and gym opening hours with sufficient equipment

great breakfast buffet daily. lots of selection.

missed the amenities from pervious stays: laundry service, wine happy hour, and 312 chicago restaurant

fact we had to pay a $30 fees per day and per person (no opt out option possible) for the use of gym facilities

would like coffee maker in room a grab bar in shower

hours of the bar and restaurant were odd and inconvenient. staff was nice, but not super nice

amenities that most hotels provide for free, which included things like wifi and access to the gym which is

the breakfast was great!! i love the location of the hotel. the view was amazing.

didn't eat breakfast at the hotel.

that the pool closed early.

the bar was nice and the bed was comfortable

biggest complaint is i couldn't work on the room wifi

couldnt use the laundry section

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

also wish they offered a breakfast deal and had laundry facilities

half my laundry got lost (reappeared but very annoying)

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

there is no guest laundry room and no coin or card laundromats within walking distance

also giant laundry bins in the ground floor entrance are not a good, welcoming look

no laundry room or pool

comfortable beds, breakfast daily, cleanliness of our room, great room service, large bedroom windows, walkable

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

were charging an additional$25 for early check in

the gym is a real gym

noisy air conditioner, no laundry room

not enough towels and next day towels were late (laundry not ready until evening).

we did a breakfast room service card for the morning we left (checked the

bedding, the location, the staff (so helpful and kind), the cleanliness, and the fact that it was pet friendly

i wish the bar was open later, but completely understand why it wasn't.

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

laundry machines in building or surroundings

no laundry service

t have a guest laundry

the free wifi quietness

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

nothing, really. well, the wifi isn't very fast.

the bed and wifi were great, and the lobby has a nice, fun bar/restaurant too

the gym was a little lean... but that s not why i was there so it was fine.

no room service menu

prompt room service with varied menu

wifi would periodically go out and i would have to reconnect

second floor facilities - lounge, bars, restaurant - are very nice, but the outsiders tend to crowd out the

if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday

s restaurant needs to better separate the bar area

rude staff , not cleaning room and no laundry service

there s no laundry room

* the deluxe spa suite was spacious and luxurious

biscuits and gravy with room service were top notch.

also asked for early check in and was given access before midday

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

i have stayed in this hotel with my kids several times and will be returning every time we visit chicago

room service is very fast with all the normal options

kept me from giving a 10 rating was the gym

the pool was a little cold.

great location, lobby bar and service.

nice river terrace bar and in-house sushi restaurant

extra service charge for room service, on top of tax and tip, was a little much

very nice hotel bar with great drinks

friendly staff, big and clean room, good gym

entrance, lobby, traveling facilities (laundry, lounge, various areas)

to almost everything, staff was ridiculously nice, facilities are new, laundry room, common area, coffee shop

close to candy factory only 2 blocks away i did enjoy the bed also i like laundry room nice big tv downstairs

the hotel is in a great location, there is a kitchen and a laundry room. was really great

fresh clean towels are provided every day and coin laundry facility on the premises is very handy

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

the extra touches like a bar credit, the high room with a view of the river and club access made the entire

in addition, it was not credit to my account when i used it for room service

accommodated us with early check in and our bed preference

also, one morning there was an issue with room service and we could not order and they remedied the situation

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

gym is small but gets the job done and we used to the laundry room as well

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

pool area did have towels and small kids took over the hot tub