there were 2 other males in laundry room washing their clothes @ 1 am

we were across the hall from the laundry and i could hear the washing machines and dryers through our wall

although i didn't ride this time, i'd love to see covered motorcycle parking.

staff rooms clean pool was great breakfast was great everything worked

breakfast was good but it needs some protein like maybe some eggs and sausage.

staff, breakfast and rooms were nice

breakfast wasn't ready until 715

very friendly and breakfast options were great.

soap, toilet paper or towels in room trash left in bathroom sink pool closed breakfast was

the pool and hot tub was closed the entire stay. it was disappointing, especially for my kids.

i started laundry when i got in around 8am and i went to put the second load in the dryer and take my barely

pool was closed and the gym doors and vending/ice machines were blocked by laundry hampers

also, breakfast was wonderful

parking was also close and convenient with luggage

great location right off the highway in great customer service and the breakfast was great

was a laundry room available on site but it wasn't very clean

in the room, bed had crumbs, it was a non smoking room but there was used cigarettes in

parking was good

very very noisy. people slamming doors and standing out side smoking and talking half the night.

bed the parking lot was more potholes than smooth driveway

the service in the bar was terrible. took forever to get food.

when we got back we had to wait another hour with 2 little kids

breakfast was not until 6:30.....and no coffee to be found before that time.

the shuttle driver and all other staff were friendly, courteous and helpful

it states, that this location has free breakfast, but it didn't

access to a guest laundry room

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

the amenities were good. fitness center and pool were nice. loved the bathroom.

the pool was closed due to covid restrictions.

i liked the large rooms, comfy beds, excellent service and top gym.

very friendly staff, great breakfast

shuttles

wifi was sketchy when i needed to join a meeting. that was not helpful.

could feel the bed frame through the mattress, there was no hot water, and i was not given the wifi password

complimentary breakfast spread the free breakfast goes far beyond a typical cold continental setup: fresh items

laundry basket full of towels still over flowing and all over the floor

free pool, sauna and gym. comfortable bed. the staff at the front desk - simply angels!

excellent price for the quality. staff was very courteous. airport shuttle very available.

the kids movies that play in the pool area

very clean and staff was amazing as well as the shuttle service

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

pool was beautiful and liked having a restaurant and bar in hotel

airport shuttle was good.

the pool area was great kids loved it !

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

pool was big and warm, our room was on the 8th floor with windows on both sides so our little kids loved looking

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

everything was available to me when i got snowed in. laundry, food, and an excellent stay

gym and laundry facilities were also a great addition and excellent quality

no laundry bags for dirty clothes that you changed after showering

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

laundry facilities, convection oven

the fitness center and free laundry usage was super handy

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for

the gym was alright and they had a laundry room you could use for free

hotel is accessible directly from the parking which is great when it s cold, and free access to laundry is

the only issue i had was the wifi that needed to be reconnected when i was in my room

cleanliness it smelt like weed dirty and noisy neighbors hallway was full of trash and dirty laundry/bedsheets

no proximal laundry cleaning station

no laundry facilities i was told that the hotel used to have all of these amenities but no longer do

no laundry!

, breakfast, gym, pool], which added to the overall great experience

traveled to chicago with our three young kids (6, 6 4) and dog for spring break from se michigan

good selection on the included breakfast buffet

i think it was quite clean though i would have appreciated a small pack of lysol wipes for the kitchen surfaces

had a partially separated living area w/kitchenette

the food choices at breakfast were really nice, as well

no laundry, no continental breakfast

no guest laundry facilities. front desk and amenities are a far walk for the hotel rooms.

wifi struggled a bit no free breakfast

2nd, the wifi was fast

so reasonable,clean, has wifi, staff is amazing and patient

i used the laundry service was soooo outrageous.

the pool area did get a little crowded but they started to limit the number of people once it because

also, there is a gym down the street, the bucktown

no gym. but they had a deal with a gym a little way down north avenue.

pool was closed

guest laundry is free and fitness center has everything you need

the staff room pool laundry everything

in one,pool, fitness, laundry, breakfast, staff, uv

location, swimming pool, laundry, and gym facilities

the pool was closed

staff great. free wifi, laundry and breakfast.

the gym and laundry room were very useful

nice gym, good breakfast, nice pool (i did not use it but seems nice)

the room was spacious and well maintained and the wifi good

nice to have the gym and pool and super comfy large rooms

variety of amenities like the pool, free laundry, and convenience of location made our stay all the better

really appreciated the free use of washers and dryers for laundry

service for example there was no room service to replace towel or coffee or shampoo

we enjoyed the pool both nights

my daughter really enjoyed the pool

are friendly and it was clean and my kids love to it there nice view the food was very good my kids enjoy it

no room service despite having a restaurant and nobody to help with bags

with parking and pet

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

the wifi and the fact that it did not have a refrigerator in the room.

no information in the room, such as wifi password, near restaurants, available services.

the staff were friendly and very welcoming, and the bar served a decent old fashioned

wifi also doesn't sync well with my chromecast so had to use hotspot

drinks were a little pricey and coffee bar wasn t as good

$5 for one bottle is also excessive high price - but only 1 room service for 4 nights

spa and gym were great

view, design, tech, positive vibes, staff, food, pool, the bathroom, the bed

coffee cups with room service, broken stemware i'm restaurant, no sushi bar until dinner (regular nobu restaurant

the private bar in the room is not indicative of having extra charge, which was fine because i don t mind

i was able to request a late check out time as well

com) but only a yoga studio, questionable laundry prices (8

multiple restaurants in house, room service, laundry, and there s a steamer

no wifi

no gym!

pool ran out of towels and know one was able to fill them for a while

there is laundry, which is key when on a road trip

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there was an on site laundry which was very useful

wifi was useless, too slow to even surf the web forget about streaming netflix

most of all, my laptop could not connect to the hotel wifi -- but the fault was not my laptop since it worked

i couldn t order laundry . probably not in time.

the room and amenities were very nice, bar was a good spot too.

the room service menu was limited. breakfast items served all day would be lovely.

the rooms are new, the breakfast is amazing, the amenities, the gym, all very good

gave me a corner room and wifi upgrade when i told them the friends that i had thought were coming to the

used laundry slip in closet

location is great. clean and comfortable. laundry facilities.

nice area to do laundry with tv and vending machines

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to

kids were going to a concert

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

breakfast in the morning was really good, but it would be nice if the area where you serve yourself

rooftop bar lovely staff good breakfast amazing room

in wicker park was good - room was a good size, the bed was comfortable and bathroom clean - the gym was decent

great wifi

with the free laundry, my stay felt like home before i continued my journey crossing the country

free laundry self service was super useful during my week long stay

free laundry facilities, good gym and pool

hotel has great gym, swimming pool as well as a laundry room that is free to use

the laundry room is very convenient too

laundry didn't

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

the laundry room was clean and appreciated

hotel staff were amazing and allowed for an early check in.

roof patio and pool

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

the restaurant and bar are very limited.

parking ramp, great location, modern decor, friendly & professional staff, best breakfast ever

you can work out, have lunch, sit by the pool, chill on their rooftop deck, take classes, have your spa services

the outdoor pool was open in early may, the rooftop bar couldn't also be open

a fire extinguisher enclosure and some fencing in the parking garage where they have an impromptu gym setup on

itself is a very beautiful hotel and the spa the pool the room itself was beautiful and the

i loved having access to a nice pool and spa area, and everything downtown was walkable

very nice with great views. not a great place for kids.

hotel does not take any kind of cash for anything and they charged us for mini bar items that we did not take

this is definitely not for families traveling with kids

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

gym area was quite small

i would have liked to have more equipment at the gym

walking distance from all attractions. great staff early check in and out process. comfortable.

the gym is extremely clean and has great cardio machines, weights and cables

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

room was wonderful, wifi working well

rooftop bar is mostly inside and can be very loud and chaotic

bar not open, no room service or housekeeping that i could see

the gym is very small the location was a bit far from the activities we were hoping to see

the second hiccup was when i had to do laundry

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

i went down and asked for more, they told me they were doing laundry

did laundry at hotel, but they ran out of laundry detergent so we had to buy some at a walgreens

access to the rooms or laundry facilities are by key card only or digital key card om your phone this keeps

there is a laundry machine in the hotel available for an additional fee

nice and spacious) we went each night of our stay and every single time there were many screaming kids jumping

the pool & patio were closed bc of stupid covid

the facilities had not reopened yet, we would have liked a restaurant or bar on premises.

the pool area was nice. the location was amazing, & so were the staff.

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

no laundry

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

used the laundry facility and it was fast and convenient

location, breakfast, laundry service

no room service, no free breakfasts, being asked to pay in advance for my two week stay, no laundry soap

the laundry service is nice however, but housekeeping is only after every 3rd night if that's an issue

no staff helped us to put our laugages in the texi personal laundry duration is not indicated

wish there was coin laundry.

i liked the gym and the coffee in the lobby

the kids received a little gift when we arrived

i missed having a kettle in the room but the room service could deliver tea.

wifi is not so fast

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

gym facility, quality of food at the restaurant

there was one but it was locked with a note about changing the mini bar

points of interest the staff is awesome competent and friendly from the front desk clerk to the bar tenders to

kids loved the pool and hot tub

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

could not find the switch to turn off the bar lights

bar and restaurant with great service and offerings

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we enjoyed the live jazz by the bar in the evenings as well

handy laundry facilities, great location in the loop, walking distance from union station and to

there is a laundry service but one needs 25 cents coins, meaning that one needs 28 coins in total, that you

no body lotion,no shower towels and no laundry bags

laundry room should have a change machine in there or front desk stocked with quarters

no slippers provided no way to have so many quarters to use the laundry machines

one dryer in the laundry was out of order

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

i never wanted to spend this money on a hotel when it's christmas, my kids

room service just walked into room while i was in the shower

boutique hotel with an on-site bar and restaurant.

the amenities are superb! especially the availability of laundry, water, and the lounge

several amazing amenities that enhanced my stay, including air purifier, chilled bottled water, laundry room

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

free laundry machines and decent gym

beautiful old building with great rooms, free laundry with soap and great guest services

quiet room, very comfortable beds, close to everything!! free laundry was a nice added bonus..

free wine at happy hour. free laundry facilities. very friendly and helpful staff.

great location, gym and also includes free laundry facilities!!

issues: my room was dusty and no soap in washer when i did laundry

location great, bed comfortable, laundry convenient, restaurant goid.

food/ laundry credits don't roll over to the next day

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

she did not clean our room after our first night there, because she thought our laundry bag hung on the doorknob

t use like laundry

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

bar made amazing cocktails

location and gym.

pet friendly happy hour!

book one of their king spa

no spa anymore ... needed massage

wifi is good i could used my netflix account

gym is ok, great treadmills

besides, there is no free wifi they offer you guest non-secured access which will make all your devices exposed

room was in great condition, really big and there was a door between the bedroom and kitchen space

breakfast was a plus

great location. no laundry. no breakfast. no gym. barr basics

my view was lackluster. wish there was laundry facility.

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

our mini kitchen was convenient

the staff was excellent and courteous and the only thing was that the kitchenette was much smaller than expected

lounge access, big spacious room, good room service

modern, clean rooms and facilities, incomparable location, elegant french restaurant and decent gym facilities

gym could be better. the breakfast was very limited. it might be due to covid.

i asked for rose petals to be placed on the bed

not necessarily great for kids geared more toward

i called for an early check in they kept saying nothing available

were able to accommodate early check in and concierge was able to deliver a bottle of champagne that met us in

the gym was clean and had a great selection

was cut in my lip my a broken bar glass at the fancy restaurant mercant a la planka - they responded right away

the cocktail bar lacked atmosphere and was noisy from the adjoining dining area.

the breakfast was outstanding, great selection for the family.

location and facilities like restaurant, bar, 24/7 store, swimming pool, and gym

views, staff and breakfast!

spa and gym opening hours with sufficient equipment

great breakfast buffet daily. lots of selection.

wifi

i didn't like the breakfast buffet. food trays were empty and took too long to refill

makes for a very noisy and jarring breakfast experience

the breakfast was great!! i love the location of the hotel. the view was amazing.

the bar was nice and the bed was comfortable

missed the amenities from pervious stays: laundry service, wine happy hour, and 312 chicago restaurant

- the bar and restaurant were closed due to covid, and there was no business center, pool, gym, etc; our glasses

hours of the bar and restaurant were odd and inconvenient. staff was nice, but not super nice

we arrive in the hot-point time ,when restaurant, gym and other shared rooms were closed,due to covid

loved the gym with the peloton bike

couldnt use the laundry section

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

also wish they offered a breakfast deal and had laundry facilities

half my laundry got lost (reappeared but very annoying)

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

there is no guest laundry room and no coin or card laundromats within walking distance

also giant laundry bins in the ground floor entrance are not a good, welcoming look

no laundry room or pool

comfortable beds, breakfast daily, cleanliness of our room, great room service, large bedroom windows, walkable

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

were charging an additional$25 for early check in

the gym is a real gym

noisy air conditioner, no laundry room

not enough towels and next day towels were late (laundry not ready until evening).

we did a breakfast room service card for the morning we left (checked the

bedding, the location, the staff (so helpful and kind), the cleanliness, and the fact that it was pet friendly

i wish the bar was open later, but completely understand why it wasn't.

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

laundry machines in building or surroundings

no laundry service

t have a guest laundry

the free wifi quietness

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

nothing, really. well, the wifi isn't very fast.

the bed and wifi were great, and the lobby has a nice, fun bar/restaurant too

the gym was a little lean... but that s not why i was there so it was fine.

no room service menu

prompt room service with varied menu

wifi would periodically go out and i would have to reconnect

second floor facilities - lounge, bars, restaurant - are very nice, but the outsiders tend to crowd out the

if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday

s restaurant needs to better separate the bar area

rude staff , not cleaning room and no laundry service

there s no laundry room

* the deluxe spa suite was spacious and luxurious

biscuits and gravy with room service were top notch.

also asked for early check in and was given access before midday

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

i have stayed in this hotel with my kids several times and will be returning every time we visit chicago

room service is very fast with all the normal options

kept me from giving a 10 rating was the gym

the pool was a little cold.

close to candy factory only 2 blocks away i did enjoy the bed also i like laundry room nice big tv downstairs

nice location easy to access to downtown , friendly staff , laundry available , kitchen clean

but we also love that they have a kitchen area, free laundry, and lounging space

fresh clean towels are provided every day and coin laundry facility on the premises is very handy

facilities including common spaces, kitchen and laundry

there was no one at the bar or cafe for 2 of the days we were there

the gym was fantastic! the peloton bikes were a huge plus, i may actually buy one!

modern and updated rooms with great city and river views, very nice and helpful employees, good gym, and a

was delicious, i would have preferred it served hotter as it was barely warm

extra service charge for room service, on top of tax and tip, was a little much

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

the extra touches like a bar credit, the high room with a view of the river and club access made the entire

in addition, it was not credit to my account when i used it for room service

accommodated us with early check in and our bed preference

also, one morning there was an issue with room service and we could not order and they remedied the situation

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

gym is small but gets the job done and we used to the laundry room as well

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

pool area did have towels and small kids took over the hot tub