have liked to see an information card in the room as to where the exercise room and pool were what time breakfast

ignoring do not disturb sign when we had sleeping kids and not apologizing when brought to their attention, pool

parking is free and close to the building

parking

the staff is excellent , breakfast. one of the best anywhere . best location in raleigh!

staff definitely made the difference, from front desk to housekeeping & overnight laundry, they were all very

they pul the sheets and towels and clothes on the ground outside instead of in a laundry basket wtf

we had checked in because there were laundry facilities but they were so dirty with dryer lint clumps on the

laundry

when i asked him if he s ever been in that room, i was told it used to be a pet room as if that explains and

hanging around parking lot, leak in laundry room that soaked hall carpet, wet laundry floor ( did not use washer

smelled of cigarettes and dirty laundry

dirty, elevator broken, when i arrived there was dirty laundry piled on the second bed in the room

i fell asleep she said to no i wasn t asleep we have other things to do back there like do laundry and different

family next door to my room, had so many kids in the room

i also appreciated the laundry to wash my clothes

staff was very professional very nice hotel the pool area is the best hotel i've ever seen

also, we were not told you need to request room service

pool, location, bar, lobby, grounds

i loved the modern feel. i loved the bookshelves in the lobby. the pool is amazing.

breakfast was awesome

parking on the side

super friendly staff, very clean, and a great breakfast

perfect location and excellent breakfast

day sunday}monday breakfast lady employee was better all 4****

didn't like that the front desk person did not know where the laundry room was which led to having to stop on

guests monopolizing the laundry facilities and the gym could be upgraded.

the pool looked nice and was well kept

great breakfast entrees

i liked using the gym (i had it all to myself both times)

even have laundry facility

also being able to do laundry there

gym was used for storage so no working out, laundry room was dirty

pet friendly nice no frills hotel

parking at this particular location was very small

no laundry machines on site either

30 dollars a night for pet without telling me

it was a cheap place to stay and pet friendly

was supposed to be non smoking

breakfast not included in low price - if a free breakfast is available, should be for all guests,

we ordered room service and the food was amazing

we noticed a kitchen employee patting a dog and afterwards she went straight to breakfast bar and put her hands

the staff were extremely friendly and helped us with an early check in

it was very pet friendly harper loved it

parking lot was full and there were drunk guys

and five dollars for wifi is ridiculous

while working out in the fitness center you will see a view of the pool with no water and

i like everything about the property besides parking

the pool looked nice, but was not open.

loved the free parking

laundry attendant didn t really speak good english and was very annoying and pushy at the pool

the room was love very clean & roomy staff was very nice, breakfast & the bar was great

pool and breakfast

ridiculous that my 13 year old couldn t walk on a treadmill with me in thee gym to supervise

hotel manager personally drove us on the airport shuttle so that we could return our rental car early and avoid

cleanliness, breakfast location, and laundry,

food was unacceptable including the kitchen cooks attitude

parking was pretty full at night!

i loved the indoor pool. my kids had a ball swimming and splashing under the umbrella waterfall

breakfast could have been much better

great staff and free laundry!

free laundry and super nice staff!

the laundry room was very convenient, as well as close proximity to the crabtree mall

free laundry, and overall it was a nice hotel

laundry

no laundry

check in was easy, parking was fine.

limited amount of parking

check in was easy and nice gym. location good too.

bed was comfortable, wifi was speedy, shower had very good water pressure.

was good location was good laundry facilities was easy to use parking garage was

the beddings on one of the bedrooms beds was not really dry and still smell laundry detergent

i was located a ways away from the laundry room but could hear the dryer from my room

the staff uses the guest elevators for laundry and maintenance so you have to wait for the next one

the parking garage... thank goodness there were other places to park lol

appreciated that they had laundry facilities and coffee available 24/7 in lobby

the laundry room needs a new washer/dryer

that it was a pet friendly facility

right down the road from the pnc arena, i was able to drop my kids off and pick them up easily

the wifi is top notch, so quick

i heard another customer complain about this at the desk and wasn't given a responce) guest laundry didn't work

they would get an electronic payment system in their laundry and more machines

staff was very helpful with information and quarters for the laundry

the wifi is free

parking!!

there s even a target store in the bottom of the parking deck

had were the lounge that i paid extra money for was closed the night we stayed and when ordering room service

no good parking

the hotel gave me a late check out so i wouldn t have to worry about packing in the am before my exam

location, bar area and feeling of security. staff are friendly and knowledgeable.

lots of free parking. the laundry facilities were fab. the staff were lovely.

the cleaning, the staff, the breakfast, the location, the safety, the size of our room, and the laundry

comfy beds....laundry room on my floor....maybe each floor? nice. large well designed lobby.

one staff person named whitley was our airport shuttle chauffeur, bartender, and server

clean, good breakfast, very good gym

that is was pet friendly since we were traveling with our dog.

kitchen and dishes in the rooms.

didn t love the $100 pet fee that was non-refundable

nice workout facilities and pool

breakfast was excellent

valet parking is $22

free parking is a plus

loud when room faces parking garage

because the hotel is downtown, and there is no on site parking, parking may be a hassle for out-of-towners if

this hotel is close to everything and the bar upstair was the icing on the cake

not to mention room next to laundry room so rest and relaxation was not an

laundry wasn't kept clean

bed smelled like fresh laundry instead of old hotel room

i was right by the laundry room, which was quite noisy during the night

front desk for washcloths and towels they did not give me any and their excuse was no one did laundry last

great clean facilities. excellent wifi great laundry, excellent staff we had a great sleep.

nothing really maybe that the bar closed to early

there was some sort of formal dance with dozens of college aged kids all over the place, which was very

also love the pet friendly environment

i loved the bar area with a pool table ,board games, and balcony space

hotel and room was clean, price for stay was better than expected and there was a much needed laundry area on

gym was out of water and not super clean

very clean, great pool area, huge suite for great price. very friendly staff.

spacious room, well equipped, easy parking and breakfast

an outdoor fire pit with cozy couches and huge tv, coffee bar available all hours, better than an average

free laundry room too

breakfast pool room check in was smooth

noise level at night. kids where running around in the hallway in the middle of the night

nice accommodations. breakfast buffet and make-your-own omelet bar were terrific.

the staff was very friendly. the complimentary drinks and pretzels. the pool was really nice

kitchen

room no coffee maker, 3 light fixers not working, no microwave, the parking lot very poorly lit felt unsafe

were dirty red stains, paint and other spots, guests walking around in the parking lot asking others for money

parking was good near the room we occupied

into parking lot, property looked like a homeless shelter

there was no clean laundry when i went to front desk

i had to wait until laundry was done

great laundry facility

there is anything that i see could have been better because of the house was always clean the laundry room was

the hallways make sure the laundry room isn't filthy the migrants always leave the washing machines in a disgusting

it turned out that the attendant had left his post and was in the back laundry/utility area

facilities have a laundry room, and the room has a kitchen and a decent television

other lady said she could not give me towels because night laundry person was not there

the laundry room never has working dryers & washers as well as no laundry detergent or dryer sheets

animals, parking

love the breakfast,the staff was great helpful,the area was exciting

the pool was perfect size for the kids to play

the pool was closed for maintenance during my stay.

lovely, attentive staff, good breakfast, decent gym.

the room was nice, amenities were nice, the wifi was also great too

dropped my laundry off as instructed in the book by 8am, i was told that service isn't usually done, and they

no laundry facility

breakfast location service no laundry

free parking and i always feel comfortable when i get a room here

thought the property didn't have free wifi for the cost i paid for 2 nights 259

laundry room with 1 washer and 1 dryer $1

the pool was nice and the public areas were nicely presented with a good cafe for breakfast

com listed this is a pet friendly hotel

paying for parking is ridiculous you are already paying to stay at property, parking should be included,

it was literally a strip of grass in the parking lot that ran along off fence that was on a hill

preferably you d want to stay on the front, also the laundry facilities is a washing machine and dryer

i love everything except the laundry concept

there was a guest laundry which we made use of

wasn't laundry available on site

staff is every-time i visit, i liked having a room on the first floor and easy access from the parking lot, i

breakfast had good variety, and some cooked options

everything! the complimentary breakfast was over the top!

wish the pool was a location where you get more sunlight

there are several light switches in the kitchen that control the main area

breakfast was plentiful and good

after many requests i went into the laundry and pulled out towels from the dryer

they didn't have a laundry room.

instructions said to put dirty laundry outside door & would be replaced

front desk, restaurant , shuttle and housekeeping

t not their fault really, i didn't tell them), and the group of a dozen or more kids in the pool with my son

the room and hall smelled badly. $50 a night pet fee is a bit steep

pet friendly there was not really an area to take your dog out unless you were close to the road

pet friendly, with a fee

great location. staff was sooo friendly! loved the bar onsite.

exceptional service, coffee bar and hotel lounge. great for traveling with a dog.

the elevator does not have entrance by the parking lotud83dude04 and they don't have room service

the bar and staff just exceeded all expectations, truly went beyond to make sure stay was great

on the website indicates that cats aren't included as 'pet friendly'

loved it was pet friendly and had a bar downstairs

the bar soap provided was awesome

laundry room out of service

laundry room, dryers didn't dry. didn't like no maid service on the weekends.

load of laundry, lots of supplies included for free, good water pressure and temperature

laundry room, dryers don't dry.

laundry center and kid friendly

it has great breakfast and gym

the breakfast was average.

the room had a kitchen, eating area even though we did not use one, but was nice

breakfast was so-so

also we were told on the site that our breakfast was included but we ended up having to pay

find taxis the night of 26 to 27 april the lady duty manager was very rude when i asked about my laundry not

cannot provide even an adaptor for overseas travelers, terrible bathroom 3 days to deliver the laundry and when

it was also nice but not fancy and most amenities were closed due to covid (no housekeeping or room

i felt it was over priced not having room service or valet parking just to name a couple things.

the 1st time, the restaurant kitchen caught on fire and forced a building evacuation in the very early morning

every space i visited from the laundry room to the pool was clean the room was clean well appointed and spacious

an example was room service stated that a salad was $7, we

also, the staff was great, the pool was very nice, as was the exercise room

clean modern room, easy parking, high quality and nicely arranged on-site gym.

gym, pool, and hot tub area was closed due to renovations

the location is really good- close to laundry facilities, an excellent diner across the street, and a donut

good location, malls, diners and laundry within minutes driving.

wifi dropped for long periods of time the property and multiple rooms smelled like weed

my first room was smokey even though a non-smoke room no wifi

smoking policy was not respected

breakfast was great

the room and breakfast

nice furnishings, good kitchen

great breakfast. very nice exercise room. pleasant staff.

the breakfast was good and cleanliness of the area

laundry facility was out of order.

only 1wash cloth and 2 hand towels for 3 people; no laundry sack

we used the self service laundry which was very convenient

new hotel, easy parking and super close to nc state!

they had more breakfast options, a larger gym and larger indoor pool, otherwise a very good location

the rooftop bar was amazing as well

thing is accessible restaurants and the rooftop bar is great for a drink and lock at the view of the

were told that they do room service only twice a week and we will get it on friday

pet fee is $150 plus tax which is outrageous

rooftop bar was a nice addition

we finally found the person in the laundry room and she indicated

and it was so nice that they had everything you would need to feel at home, laundry room, fitness center, the

i also used the laundry facility which was fine and the fitness center, also fine

laundry room was a bit messy, had to clean lint from dryer and clean excess detergent from washing

kitchen too

loved the guest laundry and walking distance to fun places to

laundry

a complimentary breakfast bar and replace the old washer n dryers in laundry room, i have had to call service

the room was nice and there was no pet fee.

large rooms and pet friendky

it was nice to have a laundry room

morning to evening there is a lot of noise from machines i guess where we were it was close to laundry area

the wifi was slow and hard to connect to.

were a group of kids that was extremely loud and we really couldn t enjoy our breakfast , but that was ok

the breakfast was hot and delicious with many choices

best breakfast!

walls thin. neighbor had kids!

breakfast isn t a meal i consume.

everything else in the breakfast area was fine

very friendly staff. nice breakfast. very comfortable bed. kids enjoyed the pool.

the bar didn t open until 5 and we were thirsty when we checked in.

there was plenty of parking

the pool wasn t heated as listed

the cleanliness and how helpful the staff was. i loved indoor pool.

open indoor pool and decent gym

bartender ashlynn (i believe that was her name) also happened to bring our food up for room service

the suite was a great size; the kitchen was great bonus because i wasn't expecting to have one.

i also found the breakfast bar and coffee very good

only thing that i didnt care for was that the room stayed low temperature while we were at the pool and had to

couldn t get daily room service since we brought a pet

more about the parking options ahead of time.

restaurant and bar closed

parking is a struggle

you're a bar patron like myself, be aware that their bar is going to be slammed during the weekend lunch

is weak (both delivered and room brewed), valet does not assist with opening the vehicle doors, room service

return a rental car and the two guys who drove the bus were very helpful plus the on site guest laundry facility

they had a laundry place.

high price for pet for one night. no complimentary breakfast.

the pool could be a little cleaner.

the bar closes too early.

the halls had obviously not been vacuumed recently nor had the laundry area been maintained

the pool and gym were nice. the staff was courteous and friendly

staff were exceptionally good, gym was good

indoor pool for my kids

indoor pool

of it, bed was ridiculously hard room smelled terrible like cigarettes and wet laundry, floor was filthy at base

wifi speed and the cleanliness overall

clerk worked with me after i realized i reserved a smoking and i needed a non smoking

clean, comfortable, quiet, allowed my pet at no charge, great value.

though it is pet friendly not a lot of areas for pets to do their business or a trash can to throw a bag away

the bar didn't have garnish for alcoholic beverages.

liked the price liked the location liked the bar and breakfast area

didn't have an iron in the room and no late check outs, plus the whole staff was super rude manager customer

the pool and gym area was nice and like how continent it was.

did not like how small the gym is and i could not find a water fountain.

were disappointed that the pool wasn t open and that we were not told it would be closed

environment clean staff friendly secure parking

other employees at front desk not friendly. no lights in pool or around pool during evening

the pool was not open, and there were no signs posted

great fitness room

the laundry facilities was out of order!

the wifi is terrible and so was the cable

comfortable bed, hot water, free wifi, fairly quiet.

very poor wifi, always breaking up

you have to pay for local calls and wifi

the next day i was doing laundry and younger man was much more pleasant when i had to walk back through the

room spacious, kitchen well supplied, plenty of desk area to work

the fold out couch wasn't very comfortable and the breakfast muffin was a little hard.

my husband loved the kitchen setup

great clean and modern lobby, room was comfy and clean, breakfast was great.

group of migrant workers up all night making a lot of noise and doing laundry u till 5am

very well maintained. laundry facilities really useful.

had laundry, fitness center, all the things that you would need

laundry expensive $2

i did laundry 2

laundry room inside the hotel, other people slamming the doors, ac was loud in my room, and the

walked in 2 ne room there was the cart with dirty laundry inside roomud83dude21ud83dude21 went back to front

were a lot of people loitering in the parking lot

no breakfast...lil goody bag

i know it s covid time, but breakfast was a granola bar and an oatmeal cream pie

parking is not the greatest

rates , staff very welcoming ,easy access to the city via uber, good parking

they say in your booking page they hav pool jacuzzi and spa , and its not true

free parking was a great addition and breakfast included was also a lovely contribution

it has free parking and is in a great location for getting the free bus service straight into the raleigh

it is clean but no on-site laundry, next to a large laundromat though

the cable and wifi

they had hot breakfast in the morning

didn't get any breakfast

there are some awful speed bumps in the parking lot but it s more funny than annoying

location near veterinary hospital, comfort space, coin laundry on-site.

iwalked do to laundry 4 towels

like the on site laundry machines

breakfast is great

& how it s not actual real breakfast

it had a kitchen equipped with full stove and oven, microwave, full refrigerator, dishes, cooking utensils,

liked the pool, fire pit, size of the suite, everything!

fully equipped kitchen with full size appliances was great if we were staying longer than one night

the breakfast was enjoyed by all

friendly staff, above average breakfast, comfortable bed, spacious and clean.

they charged 5-6 dollars for some box breakfast, i had to buy a tide laundry pod for a dollar when i ran out

couldn't offer coin exchange for laundry

self service laundry

close to rdu airport. clean. offered enough towels. safe. guest laundry available.

the staff was so nice and helpful. the shuttle driver was amazing.

desk never had coins for the coin operated laundry

beds, very prompt breakfast arrangements and easy to access services like laundry and fitness

laundry room is also available

hotel was quiet, wifi was simple and fast.

clean and quiet. nice breakfast selection. super close to the airport. friendly shuttle driver.

didn't have a laundry room

no free coffee or breakfast

great breakfast! we liked separate sitting area in the room.

everything was great. even have a little food. concession with salads and a bar open until 10.

over over over over charge for my pet to stay and no response from the manager when i left a message to call me

they also had laundry facilities & the room was clean with the smell of cleaning solutions

the toilet was never working properly, and laundry services don't work

to the elevator and i especially didn't like the fact that my keys stopped working in my room and laundry room

no laundry bags for dirty clothes

people in 1st floor laundry room smoke cigarettes and you can smell the nasty smoke

person on the staff from the laundry workers, kitchen help, bartenders to the front desk were very pleasant and

laundry facility

good parking options and very clean and organized

some glasses and utensils would have been helpful in the kitchenette.

you know its not that good if the kids complained about pizza

laundry facilities were clean (and the front desk had quarters)

the pool was the perfect temperature for the winter months

friendly staff met me at the hampton after a brief 8 min shuttle from the airport

the shuttle driver was sooo helpful with a special need we had

decent pool area and gym, as well as very clean

laundry is completely complementary ( no

i checked in i told the front desk that i needed the 4;30am shuttle and no wake up call

our kitchen sink leaked and was shut off under neath

kitchenette-very nice; showers-very good; loved having the shampoo, conditioner and body wash

breakfast didn t have a wide selection but was good.

comforter was lumpy because the filling had shifted and clumped up in the laundry

i also liked the nice laundry room and working ice machines made for convenience

desk about it and was told it had been reported to management who said it was because of the laundry equipment

only things that were not super great was the television/guide, and the cost of the laundry

the gym was open but not the pool

room was next to the guest laundry and the noise from a sneaker in the dryer was so loud it could be heard in

it was affordable for the value. spacious rooms, free wifi and comfortable bed.

great breakfast especially for the value

the lobby was very nice. and the bar!! unfortunately the bar was closed due to covid.

indoor pool wasn't open

laundry room for guests to wash their clothes

it would have been nice if there was a guest laundry room

the location was excellent and the shuttle staff was very friendly and entertaining

everything , including shuttle to airport

left early on the airport shuttle

there was no available parking, and the staff did not take my complaints seriously

i loved the concept of the pool on the roof

highpoint is the beautiful view from the pool area on the top floor

the ambiance, the rooftop pool, the room

the gym and the pool plus the bar and dj was also

i wish they re a laundry mat.

in addition, the property does not have a laundry facility

nice breakfast with numerous options and wonderful coffee

cleanliness and breakfast were excellent

i would say to have less processed foods in the included breakfast.

i appreciated being able to have breakfast and the always-available coffee

nice breakfast and very caring.

homeless man sleeping on the lawn. price was high especially adding pet fee.

good breakfast

appreciated the airport shuttle latonya at the front desk was very nice and efficient

no laundry on site

fighting at 3 am in the laundry room when it clearly states facilities closed

wanted to do laundry but didn't have quarters

no plastic baggie for dirty laundry and the in room safe did not work (bummer)

however not very talkative or able to offer water from kitchen area

need to update the breakfast and the laundry room

to housekeeping facilities/laundry area, i guess

clean, reasonably priced, parking while traveling.

included breakfast is good

didn't go down for breakfast so can't comment but there is a waffle house yards away which was good

people selling drugs in the parking lot

dirty, smelly, holes in the wall, i was panhandled in the parking lot

location was easy to find and plenty of parking

bad smoking even the room said not smoking, too many cockroach everywhere, everyday they change wifi password

understand, they were rude, room was dirty, and there was some sketchy activity going on in the parking lot all

the pool was nice and warm and provided us evening entertainment

fact that the indoors pool was closed that was the main thing that made me book the hotel was the indoors heated

the location, the room, bed, breakfast, and staff was really nice and

location , breakfast , airport shuttle

the food (dinner) was absolutely delish and the fellow running the bar was outstanding

no laundry bags, no do not disturb signs

very helpful, courteous, caring and met our needs for early check in and late check out

also, there were no scrambled eggs for breakfast

gym reeked of a sweaty middle school boys locker room

pool close too early

when return drop my car lot parking the hotel no have shuttle.

small indoor pool.

pool was the perfect temperature for winter. my four year old loved it.

parking was available and convenient

clean, convenient to airport and free shuttle and parking.

clean, comfortable, airport shuttle was quick, restaurant in the parking lot

clean rooms and hot breakfast bar!

the staff were very friendly, especially at night. awesome hot and cold breakfast options!

but finally next day got shuttled to other location w/ pool because i had to inquire about it next day

the kids loved swimming all day

the morning coffee bar sucked, way too long to just get a cup of coffee

we liked the indoor pool for our grand kids and the service staff

location with free parking.

very clean, indoor pool, great friendly staff and gym.

me n the kids n husband love the pool n workout area

they have an industrial laundry room where they was all linens whiter than white

the noise was aggravating since we were right beside the laundry room that was getting remodeled

when i went to do laundry i told them the vending machine was not working

great to use the on site laundry

pillows were too hard, i was right across from the laundry room and the staff was very loud at 8 in the morning

terrific breakfast and a very convenient location.

to be bigger, skywalk is not connected to building directly you must walk through a parking deck into another

free wifi and cable tv

breakfast was great, there was an indoor pool, netflix was available, close to good restaurants

the pool kept the kids entertained and the gym had the essentials needed for a workout

had a bar that wasnt even staffed to open yet when arrived

parking

rest and bar not very good

tight strange parking with another hotel crowded in on there beautiful place

clean, great location, open indoor gym, and nice sized pool.