we wanted to stay in the hacienda, but our rooms were outside the property in the golf club nearby

rooms look like a 1970s condo in florida- very tired, lousy sheets, sparse kitchen, limited hot

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far

there was a kitchen, for guests, with coffee and tea

attentive (did not even care to help us with our bags even though we came with three small kids and there was

parking is available on the hotel premises, but it is very small

it looked on the picture - for example, what looked like a nice little garden actually served as parking lot

booked the hotel since it said there was a spa at the facilities, however when getting to the hotel we were

the hotel has an indoor pool

is not able to cope with moore than one table mi room was right in front of the gym so at 6 am there was a

there was no room

wifi worked without any issues

location, secure parking

nice staff and secure parking. good location close to the main square.

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

breakfast is included and is in the cafe just the next door

i also really didn't understand how does the internal parking work, the gate was often closed, and perhaps

spa was closed, could hear the staff in the room next to us.

included an excellent full breakfast, a gymnasium

only thing we did not like a bit was how poor the breakfast was

parking outside the hotel internet signal very unstable atention to fix problems (nobody to attend)

i had some trouble with the wifi.

easy to find. secure parking.

and the stairs are killing you no good for people on week chairs or kids with strollers no good wifi got never

she was waiting for us at the door and kindly guided us to the parking area, checked us

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

the view, cleanest and great service at pool and front desk

breakfast was amazing as well, and i appreciated the fact that they let me do a late checkout

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

temperature wasn't warm enough and, other than breakfast, lunch options could have been tastier but i know i'll

the swimming pool was really small as well

we like the indor pool and the garden area that had a very colonial style.

then we took our toddler to the pool which is indeed very nice however ice cold

water in the shower was cold and the swimming pool was cold water

the architecture, antiques in lobby, restaurant, pool and staff.

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in

wifi password didn t work

the amenities in the room are good, bed comfortable, wifi, fast and reliable

wifi not so good.

parking is on natural soil and got muddy after the rain that day

i also appreciated to have secure parking

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the

coffee in room is terrible ... and the pool area is freezing

outside at the gas station because they don't allow to park your own car, they only have valet parking and i

excellent breakfast with plenty of hot and cold choices

breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

fitness facilities should be advertised as more like a room with two machines, one of which was not

breakfast- food and service fantastic

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

the wifi was not stable

it has the best wifi of all the local hotels

parking

was well located just outside (but within easy walking distance) to the city center, had safe parking just

off-street parking is included

the beds were comfortable and the included breakfast was good

- hot water for shower: be patient, sometimes takes 3 minutes - parking

the pool was cold and dirty

cold swimming pool

- there is a pool, but the water water very cold

pool water temp - in the bathroom, nothing to but your stuff (toothbrush

familiar spirit - business trip, breakfast starts at 7:30am, we had to left hotel at 7:00 am - most of rooms

the room was super clean! the breakfast was awesome

the bar with the blue velvet comfy chairs

the parking lot is on the back of the hotel and no one helps you with your baggage

parking is quite a hike with luggage.

no gym available, pool in reparation process a cheto in my room, no wc paper at my room

hotel offers water, coffee, tea and laundry service

social hour, kitchenette, laundry facility

my older son loves the small gym and i appreciate the spacious laundry room

2 burner electric stovetops, full size dishwashers, dishes, utensils, pots and pans, kitchen towels, dish soap

kitchen was very well equipped, including with stainless steel cookware

only complaint was the pet charge

wifi barely reached my room and i couldn t connect all my devices to it there

people, superb hospitality, great location, closed parking and the breakfast was very delicious

the reception told us that they couldn't do anything about it,since it's a problem with the new laundry service

hotel also needs to change laundry service

there was a burnt smell to the laundered items in the room which was the biggest turn off of all, laundry funk

the gym and i think you should alert the guest that no food will be available from the menu when there

fine breakfast with coffee, juice, fruit plate, and eggs to order

parking for my motorcycle

liked the covered pool

pool and hydro pool are advertised as heated, but they were both very cold during our stay

sadly the mini bar was not equipped for a late check in like mine very sad.

the pool had longer hours so i could site see during the day and swim at night/early morning

the pool was not clean. the tiles joints were dirty.

the wifi cost

wifi not included

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

great breakfast and service

breakfast included buffet amazing location next to the freeway i love this hotel vip services parking i been

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

the parking was sufficient

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

also a pet friendly hotel

locked parking area and enough parking

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

the laundry was expensive

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

great staff the breakfast was amazing

the service is terrific and the american breakfast is nice and neat

was not good, when i told her this was not possible my daughter offered her debit card for the pet, a debit card

big parking section

staff, free private parking, clean and spacious room, close to the city center, good breakfast options

breakfast is average but otherwise all good.

the breakfast

breakfast was great, good variety of food, restaurant staff was super friendly and attentive

comfortable room, with a handy table and chairs, wide screen tv and decent wifi

fresh coffee in the morning, and a speedy laundry service

short walking distance from the city centre, free parking and nice staff

comfortable beds, a nice level of soundproofing for a building situated in such a place, private parking i thank

i liked the private parking inside the property

one morning with no warm water and occasional dips in wifi were the only quibbles

com , it clearly mentioned wifi available

we had a breakfast included fruit juice toast and coffee but you can upgrade if you want eggs etc

left at 6 am so we never had breakfast ,but we have stayed here a number of times as it is a great location to

and upgraded our breakfast to a cooked one

breakfast is not included despite what the booking says

were not clear about breakfast for kids under 2 years old

they took our laundry at 2pm and had it returned to us the same day for a great price

its a nice hotel, with really helpful staff. the wifi works good.

large bed, good wifi

wifi was decent

no hot water in shower. mediocre wifi connection

spacious modern rooms with high-design quotient. good kitchen!

some times the bar upstair its close

pool isn t working and price

machines were broken in gym

it was a good clean room. they had free laundry service.!

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

oh, and the private parking seems and feels very secure

breakfast can get improved, they serve always the same everyday, and we do not like the cardboard

breakfast was good and plenty of choice and the coffee was available 24/7

great breakfast! friendly and helpful staff.

the breakfast

good choice at breakfast despite being very busy

wifi wasn t great, and location is bit far out

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

was very clean and nice, nice speed on the wifi connection, very friendly and helpful personal it was a very

the parking and the romm is small

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

we were informed it would be better and faster to get room service because of the wait time

the wifi code kept changing

the room had no windows outside, only intothe inner corridor. no gym, no pool.

i could hear everything going on outside my room, especially when people were talking and kids were running

wifi intermittent, having to continually sign in

no in-house laundry

they allowed me a 1 hour early check

they do not have room service in the spot but ask ruby to give you choices

wifi barely worked in our room

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

the staff were very friendly and willing to help in what ever way, they also have a laundry facility reasonably

pet friendly clean receptionist very nice

there is a lively local bar, an unusual coffee shop/restaurant, a circle k convenience store, and a bakery

there s a really nice roof deck but no bar or restaurant up there

the gym is almost without equipment

the wifi

room is clean. wifi is excellent.

the wifi was mediocre and i could not use it on my ipad

the gym is okay

room service food was amazing at a reasonable prize, the decorations are gorgeous and interesting

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

staff wasn t very helpful with questions and there laundry services are extremely expensive

i had laundry done

wifi was ok but coverage and speed could be better in many parts of the hotel

it was also nice to swim in a pool after a long day

staff helped me get express laundry service

we didn t have to look for parking, it was valeted

we asked to connect to the wifi to show her our email and she refused

at the time of checking, zoila denied access to our free parking amenity that was included in the hotel when

no elevator, no parking on site, no a/c.

proximity to historical areas. great breakfast. large and very clean rooms.

gym and pool actually non existing

breakfast was

no mini bar in the room

gym and pool actually non existing

also, i ordered a soup for room service and was told it would be delivered to me in 15 minutes

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

the valet parking was super easy and secure

free valet parking for our rental car

we had an excellent breakfast the next morning

the kids loved the pool and the overall feel of the hotel.

the kids loved the pool and the overall feel of the hotel.

the room's immediate floor access to the pool and dining area

pool was filthy, they had just redone the finish on the tile work filling the pool with debris

i called for room service at 7 pm and the told me it was closed, had to go down and order in person

the location is fantastic. the rooms are large, beds are good, wifi fast.

wifi not great in the room

staff were super friendly and accommodating, the rooms were spacious and comfortable, and the wifi was decent

value, location, large rooms, large kitchen, good reception and wifi, warm water cons: can get warm, sunlight

excellent wifi signal and the room also had a television with netflix

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

comfortable bed, great wifi, and the shower was huge

a terrace with a small attached gym, however, there was a terrible smell on the patio right next to the gym

wifi is great too

wifi was a little slow.

clean comfortable beds good breakfast

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

not so friendly at the breakfast, breakfast also very small, the included one

wifi was not working for my phone, and we tried everything

breakfast was good

laundry service available at a reasonable price

they also provide a laundry service for a small fee

wifi was terrible, bed was not suited for two adults

clean room. good shower. great location. wifi was okay

wifi was ok, but not great

dn t needed it, but beds were changed every day) delicious bakery just across the street, laundry around the

big plus was the free parking lot

) wifi can be very bad

of noise, bugs on the walls, bad wifi, bad breakfast

parking

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

was hard and very uncomfortable, wifi was sohen it worked, breakfast selection was poor food did not seem

i like the breakfast, the clean room when you returned from a day out

i chose this hotel as they list breakfast being served from 6am, and i needed to be at work at 7 so

breakfast is excellent

more breakfast variety

entrusted my laundry to the hotel after the reception suggested they could do it for me rather than me have to

lack of hot water; slow wifi (3 mbps)

helpful staff and good wifi connection

bathroom was not working in first assigned room; had to switch and they do not offer room

room was comfortable and the wifi worked well