booked the hotel since it said there was a spa at the facilities, however when getting to the hotel we were

there was a kitchen, for guests, with coffee and tea

parking is available on the hotel premises, but it is very small

it looked on the picture - for example, what looked like a nice little garden actually served as parking lot

attentive (did not even care to help us with our bags even though we came with three small kids and there was

the hotel has an indoor pool

there was no room

wifi worked without any issues

is not able to cope with moore than one table mi room was right in front of the gym so at 6 am there was a

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

location, secure parking

nice staff and secure parking. good location close to the main square.

the sauna and gym

only thing we did not like a bit was how poor the breakfast was

hotel for the price, the restaurant is nice and the breakfast included is tasty

good ac, large gym, comfortable bed

the gym is a good addition

we wanted to stay in the hacienda, but our rooms were outside the property in the golf club nearby

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

bar and activities are a great plus

indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn t

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms

breakfast is excellent

the breakfast is good and the beds are comfortable.

location and breakfast

i like the breakfast, the clean room when you returned from a day out

more breakfast variety

location, restaurant, wifi signal was good and personnel.

parking at small underground parking garage but very difficult to slide in the spot

laundry was quite fast, taking my clothes in the afternoon and returning it at

nice backjard, very nice swimming pool

the pool was also full

i missed a gym

it was a nice enough place. professional but cold. convenient parking. nice pool!

i used the pool, sauna, and the spa parlor

breakfast was amazing as well, and i appreciated the fact that they let me do a late checkout

temperature wasn't warm enough and, other than breakfast, lunch options could have been tastier but i know i'll

i used the pool, sauna, and the spa parlor

the view, cleanest and great service at pool and front desk

parking outside the hotel internet signal very unstable atention to fix problems (nobody to attend)

easy to find. secure parking.

she was waiting for us at the door and kindly guided us to the parking area, checked us

and the stairs are killing you no good for people on week chairs or kids with strollers no good wifi got never

i had some trouble with the wifi.

parking is on natural soil and got muddy after the rain that day

then we took our toddler to the pool which is indeed very nice however ice cold

the swimming pool was really small as well

the architecture, antiques in lobby, restaurant, pool and staff.

we like the indor pool and the garden area that had a very colonial style.

water in the shower was cold and the swimming pool was cold water

familiar spirit - business trip, breakfast starts at 7:30am, we had to left hotel at 7:00 am - most of rooms

parking

was well located just outside (but within easy walking distance) to the city center, had safe parking just

the wifi was not stable

off-street parking is included

good location near centre but quiet with own parking

hotel offers water, coffee, tea and laundry service

centric, comfortable room and size, big pool, the hotel is really good.

wishing the pool had been heated

the parking lot is on the back of the hotel and no one helps you with your baggage

location was excellent. excellent breakfast. will definitely book this hotel again

great breakfast, happy staff, across from zocalo so good

the beds were comfortable and the included breakfast was good

wifi barely reached my room and i couldn t connect all my devices to it there

people, superb hospitality, great location, closed parking and the breakfast was very delicious

spa is bad

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant

wifi not so good.

the amenities in the room are good, bed comfortable, wifi, fast and reliable

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in

wifi password didn t work

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the

the front desk staff not to helpful the room service bad

also like the parking

the wifi was good, and it was very helpful to have a dedicated work space with a comfortable chair

the swimming pool is also grim, and doesn t look at all appealing in person

breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child

the breakfast was really good, buffet and with a lot of variety

staff ,service, breakfast

compact white very clean shining new rain shower walki in great breakfast - and wonderful staff

fitness facilities should be advertised as more like a room with two machines, one of which was not

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

the pool was cold and dirty

- hot water for shower: be patient, sometimes takes 3 minutes - parking

- there is a pool, but the water water very cold

cold swimming pool

pool water temp - in the bathroom, nothing to but your stuff (toothbrush

my older son loves the small gym and i appreciate the spacious laundry room

social hour, kitchenette, laundry facility

high pet fee

with soft beds, great wifi, lots of plugins, hdmi for streaming to tv, good showers, and good parking

s really clean and and the workers are friendly and helpful , there are restaurants around and gym

great facilities that include a nice gym, pool, spa, restaurant, and more

parking for my motorcycle

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool had longer hours so i could site see during the day and swim at night/early morning

pool and hydro pool are advertised as heated, but they were both very cold during our stay

breakfast would have been nice.

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

the parking was sufficient

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

breakfast is too expensive

locked parking area and enough parking

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

new building, great restaurant and gym

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

there was a burnt smell to the laundered items in the room which was the biggest turn off of all, laundry funk

the reception told us that they couldn't do anything about it,since it's a problem with the new laundry service

hotel also needs to change laundry service

very big room, really delicious breakfast, free and safe parking lots, quiet room

the indoor pool was a lot of fun

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

comfortable hotel, clean. room service was good and staff were courteous.

hugo on the bar took excellent care of us

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

the wifi cost

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

the laundry was expensive

new gym equipment

love the pool on the rooftop and the view to oversee the town

on a complete refurbished historical cathedral building with outstanding facilities (rooftop pool and bar, indoor

we couldn t go to the pool during the day because there was an event

breakfast with different types of food

comfortable and having an ac was a plus, great breakfast and friendly service all over.

staff, free private parking, clean and spacious room, close to the city center, good breakfast options

we also chose this hotel for the parking opportunity on the premises of the hotel that was free of charge

breakfast is average but otherwise all good.

comfortable room, with a handy table and chairs, wide screen tv and decent wifi

com , it clearly mentioned wifi available

fresh coffee in the morning, and a speedy laundry service

there is parking in premises, eventhough, due to the colonial structure of the hotel it is norrow

short walking distance from the city centre, free parking and nice staff

) the beds and wifi could not have been better

i liked the private parking inside the property

it was a good clean room. they had free laundry service.!

breakfast staff was very helpful and cheerful

very crowded & busy the area in which the hotel was. very hard to get into the hotel parking

breakfast can get improved, they serve always the same everyday, and we do not like the cardboard

the hot breakfast food had ham or bacon on it

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

we had a breakfast included fruit juice toast and coffee but you can upgrade if you want eggs etc

the staff in the restaurant and valid parking were very nice and efficient

beautiful building, clean, good service, breakfast very good

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

buffet breakfast was good value at 150 pesos per

they took our laundry at 2pm and had it returned to us the same day for a great price

large bed, good wifi

wifi was decent

its a nice hotel, with really helpful staff. the wifi works good.

no room service after hours

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise

the gym only has a treadmill and a very old bycicle

rooftop pool is impressive, but it rained so unfortunately we didn't have the chance to use it

spacious modern rooms with high-design quotient. good kitchen!

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

mostly the wifi did not work in the bedroom

the parking and the romm is small

it was close to everything, great staff and a bonus to have breakfast and free parking.

gym could be attached but nothing drastic. i enjoyed it regardless.

great hotel in a great location. comfy bed. nice staff. secure parking.

is good but does not include any hot chocolate for the kids, which does not make sense

and parking place available

location was great and the parking was easy once we communicated that we were there.

great price and free breakfast is a plus

great breakfast! friendly and helpful staff.

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

the breakfast service, not enough, bad quality

good choice at breakfast despite being very busy

no in-house laundry

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

wifi barely worked in our room

were given an upgrade as the tv and wifi weren t working in the room we booked

the pool, the temperature was so high!

the children liked the pool very much

the pool was hotter than the jacuzzi.

the wifi didn't ever work. the complementary drinks weren't very good

was excellent the service the room the bed the pool the bar the restaurant everything was

the staff were very friendly and willing to help in what ever way, they also have a laundry facility reasonably

wifi didn't work in room

there s a really nice roof deck but no bar or restaurant up there

the terrace and the gym are also a very nice addition

location. pet friendly. great shower and staff was very nice/accommodating.

room is clean. wifi is excellent.

best choice if you are a light sleeper (5 de mayo is a very busy street 24/7) if you need steady wifi or you

the wifi

wifi did not work

for free parking and not to charge for 1 hrs late check out

i had laundry done

staff wasn t very helpful with questions and there laundry services are extremely expensive

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

there is a pool, which was lovely and looked very inviting, a spa and a gym

room service used to be better in the past with more menu options

is great from the time you get to the hotel valet parking is great then checking in is fast and they direct you

is a wonderful hotel,the breakfast was out of this world

beautiful place, extremely clean and everyone very kind! also very good complimentary breakfast

there is a really good breakfast service and they have a good entertainer at the terrace bar on fridays

the hotel is close to the center (5 min walking) and has a very close parking spot included

staff helped me get express laundry service

valet parking is useful, however, you have to count with 20 mins or so due to traffic, so ask for your

many hotels in centro historico it does not have a parking lot at the property

we didn t have to look for parking, it was valeted

loved the proximity to centro. loved that it had free parking. price was good for location.

the pool on the rooftop was not open for most of the time we were there and is very small - not much

limited gym equipment and lack of heated pool

swimming pool was closed

into the hotel's wifi resulted in a big warning that it was not secure

breakfast was a buffet with option for all tastes, abundant and with quality products

i called for room service at 7 pm and the told me it was closed, had to go down and order in person

on site parking

the kids loved the pool and the overall feel of the hotel.

great location, comfortable courtyard with pool

not enough parking if you are

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend

roof tops all patio & gym

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from

clean comfortable beds good breakfast

not so friendly at the breakfast, breakfast also very small, the included one

breakfast was good

wifi was not working for my phone, and we tried everything

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

the location is fantastic. the rooms are large, beds are good, wifi fast.

value, location, large rooms, large kitchen, good reception and wifi, warm water cons: can get warm, sunlight

staff were super friendly and accommodating, the rooms were spacious and comfortable, and the wifi was decent

excellent wifi signal and the room also had a television with netflix

wifi could of been better, a bit slow

they also provide a laundry service for a small fee

laundry service available at a reasonable price

wifi was way too slow

wifi was ok, but not great

wifi was bad